dELiA*s

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by dELiA*s regarding complaint ID [redacted] .Sincerely, [redacted]

At this time, I have been contacted directly by dELiA*s regarding complaint ID [redacted] , however my complaint has NOT been resolved because: As of today September **, 2015, 3:pm, I have not heard from dELIA's regarding my complaint Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by dELiA*s regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by dELiA*s regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by dELiA*s regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by dELiA*s regarding complaint ID[redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by dELiAs regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by dELiA*s regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by dELiA*s regarding complaint ID [redacted], however my complaint has NOT been resolved because:
As of today September **, 2015, 3:47 pm, I have not heard from dELIA's regarding my complaint.
Sincerely,
[redacted]

Review: I ordered a pair of jeans online that were not great quality and did not fit well. I tried to return them using delia's online return form; however, the order number I was not accepted by the online form. I attempted to e-mail delia's customer as the form suggests. The e-mail on their website immediately bounced back as an invalid e-mail. Finally, I resorted to the other return option which is to fill out a paper form and send the item back myself. The return policies says that I should receive a confirmation via e-mail once the item has been received. I shipped the item through [redacted] with tracking. According to the tracking, the package was delivered to an agent at the delia's warehouse at 6:33 am on 9/**. I waited until the next day to contact delia's regarding the fact that I had not received a confirmation of receipt of my package. The customer service representative told me that I need to wait 24 hours after the package is received; however, over 24 hours had already passed. The next solution given to me was to wait a few hours and call again. I called delia's back again on Monday 9/** when I still hadn't received the confirmation. First, I was told the package was not at their warehouse. I explained that someone at the warehouse had signed for the package. Then, the customer service representative I spoke with said that the warehouse system had not updated and that I should call again tomorrow. When I asked to speak with a supervisor I was told that none was available. The woman on the phone took down my number and told me a supervisor would call me as soon as one was available. I never received a call from a supervisor. I called once more on 9/**. Once again, I was told the package had not arrived and I explained that someone signed for the package at their warehouse. The representative on the phone explained that the warehouse had experienced a systems failure last Thursday 9/** and I should wait another week and call again if I still had not heard from delia's. I felt that this solution was unacceptable. I had been told to 'just call back' three times already. I again asked to speak with a supervisor and was told again that no one was available. I decided to wait on hold until someone became available. After about 30 minutes, a floor supervisor got on the phone with me. I communicated all of these problems to the supervisor. She acknowledged my upset and apologized but offered me no better solution than waiting and calling again. This level of customer service is completely unacceptable. I am owed money for a faulty product and I have been given no helpful solution when I've contacted delia's. I will never shop at delia's again, of that I am certain.Desired Settlement: I would like to receive the refund for my order and I think delia's needs to re-evaluate their customer service procedures as well as their online systems (faulty e-mail, un-usable returns form, etc.)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on March *, 2014. I returned 3 items. On my account it stated that they received the items. I received no information on the credit for my items. I called customer service and they told me they weren't sure why I hadn't received any information and told me to call the billing department. I called the billing department and they told me they sent a email to me with information on a gift card that I could use to place an order. I never received the email. Instead they sent another email stating that they had mailed a physical gift card to me and it would take 10 days. I never received the gift card. I called the billing department again and they said they sent the gift card to the wrong address and they would mail another gift card to me and to wait another 10 days. I contacted them online and asked that it be resolved that day instead of waiting another 10 days for a gift card that may or may not come. They sent me an email saying that I had a credit on my account for immediate use and to call customer service and give them my cr to place an order. I called customer service and gave them my cr and they had no idea what I was talking about. They could not find me in the system. They told me to call the billing department and gave me the number. I called the number and no one answered and it said the office was closed. It gave no time to call back or hours of operation.Desired Settlement: FULL REFUND for amount of $30.00 the purchase prices of 3 dresses.

Business

Response:

[redacted]

Dear Revdex.com,

We apologize for [redacted]’s less-than-satisfactory customer service experience with dELiA*s . In response to the complaint, please note that we have issued a refund back to her Credit Card ending in [redacted] in the amount of $25.08 on 6/**/2014 and $4.92 on 6/**/2014. Please all 3 business days for these credits.

Again, we apologize for any inconvenience this has caused [redacted]. We expect that this resolves any issues she may have had.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a jacket in December while I was home for christmas and they sent me the wrong jacket. After weeks of trying to get a hold of someone by phone and email and even trying to get help at a local store, they finally responded to one of my countless emails. They told me to send the item back for a refund and provided me with a prepaid shipping label, so I used the shipping label and did just that. The item was delivered and signed for on January [redacted] at 10:00am. After seeing they had gotten the package, I gave them some time to give me my money back, since they say it could take 3 weeks. But they never sent me my refund or any communication about my refund whatsoever. I tried again and again to call and email them and have not gotten a response. So it is now April and they STILL have my money and I have no jacket. I have tried to open a dispute with [redacted] but they apparently can't do anything because delias gave them a different return address than they put on the prepaid label for me to ship to. So because the tracking number shows the item was delivered to the address delias put on their prepaid label and not to whatever address delias gave to [redacted] closed my case and wouldn't do anything for me! This was all during the time delias was closing all their stores so it feels like they were more concerned with all that than they were with fixing their shipping mistakes and issuing refunds. I am so fed up with this business. I have tried and tried to get someone on the phone and no one will ever answer the phone! They never answer any of my emails either. I want my money back now! This is ridiculous!Desired Settlement: I want my money back. I can't believe they have kept my money when I returned the jacket to them that was the wrong item they sent me in the first place!

Consumer

Response:

At this time, I have not been contacted by dELiA*s regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed two orders that were supposed to ship via ShopRunner. In both order confirmations, they both stated that were supposed to be shipped with ShopRunner 2 day shipping. When I received both orders, I wanted to return both orders. ShopRunner offers free returns. However, neither orders were showing up on my ShopRunner account. So I contacted Delia's explaining the situation. The customer service rep told me that they would provide me a complimentary return shipping label and to ship both orders back using that one label. In one email she told me, "We apologize for the inconvenience. We have attached a complimentary UPS label to this email." In another email she told me, "Please place both orders in one box and put this label on the outside to assure free shipping." I did exactly what was told and sent the orders back. After they received the orders, they refunded me partially (deducted $5 from both orders, totaling $10). I contacted them immediately regarding the situation. The same customer service rep respond to me with: "Per our terms and conditions, we refund the total merchandise received minus the return label fee. The return label fee and original shipping charge are non-refundable amounts." I quickly responded to that email telling her that in previous emails, she assured me that return shipping was free. The customer service rep never replied. I decided to email her again with screenshots of two emails where she explicitly told me that return shipping was free. Again, she did not respond to my email.

I had selected ShopRunner as my shipping method (free two day shipping & free return shipping); however, Delia's decided to ship my order using another shipping method that I did not choose. They offered a "complimentary return shipping label" and ended up charging me in the end for return shipping and stopped replying to my emails when I confronted them about it.Desired Settlement: I would like a full refund to both orders.

Consumer

Response:

At this time, I have not been contacted by dELiAs regarding complaint ID [redacted].

Sincerely,

Review: I placed an order on 1/** /15. The delivery was set for 7-10 days. I wrote Customer Service on 2/** and received an auto reply but never a real reply or resolution. Then, today, 2/**, I tried to call and the phone number was not in service.Desired Settlement: Either the delivery of the purchased goods or a full refund of $29.51.

Consumer

Response:

At this time, I have not been contacted by dELiA*s regarding complaint ID[redacted].Sincerely,[redacted]

Review: I ordered some items from deliahs was informed of return policies when I got the products they were nothing like described..when I went through receipt it had everything but return label..I proceeded to call company informed oh we don't have those labels but we will give you a discount on next order...I could try to return items but they were bought by new co.and don't have return dept.. asked [redacted] to talk to her supervisor which she refused,Desired Settlement: I want what I was told that I can return and my credit card refunded. I will never use these products it's not what was described and I was told I'd have a return label if not what I wanted which wasn't attatched.

Review: I made an online purchase on 12/*/14, prior to Delia*s filing for bankruptcy. One item that I purchased, a pair of shoes, were too small. I called Delia*s and spoke with a customer service rep who told me that I could exchange the shoes for a bigger size but that they weren't accepting returns. On 12/**/14 I mailed the shoes back and asked to exchange them for a bigger size. I have never received the product or a refund. I have tried emailing and calling Delia*s before they completely shutdown. My emails were all unanswered and the phone lines would just ring and no one ever answered.Desired Settlement: I'd like a refund for the product I paid for and never received.

Consumer

Response:

At this time, I have not been contacted by dELiA*s regarding complaint ID [redacted].Sincerely,[redacted]

Review: I made a purchase online and began receiving promotional emails that I didn't sign up for. I selected the "unsubscribe" link in the emails but it went to a location to sign up for emails. I went to the contact us option and requested to be removed from their distribution. I received a notification indicating that I would be removed but that a few emails would still go through. I contined to receive emails for a month so I attempted this same process again. I contiued to receive emails for a week before contacting their customer service group 800 number. I was told there were two systems that needed to be updated so they updated the second system for me. Yet I am still receiving promotional emails.Desired Settlement: I want Delia's to fix their unsubscribe issues and to discontinue sending me emails.

Business

Response:

[redacted]

Dear [redacted],

In response to [redacted] complaint, please note that we have removed [email protected] from our email distribution list at dELiA*s. [redacted] will not be receiving any more emails.

Again, we apologize for any inconvenience this has caused [redacted]. We expect that this resolves any issues she may have had.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Please note that I will accept this in the hopes that dElias also intends to fix the error with their unsubscribe requests as well.