dELiA*s

Review: I am a customer of Delia's but I have respectfully asked to be removed from their email solicitation listed. I have completed the UNSUBSCRIBE from provided by Delia's and no action has been taken. I have since contacted customer service on 3 seperate occasions over multiple weeks and been assured that my request would be processed. It has not. I last recieved an assurance that my email would be unsubscribed in 3-5 business days. It have now been 10 business days (since my 3rd request) and nothing has happened.Desired Settlement: I expect an immediate end of communications per my original request nearly 4 weeks ago.

Business

Response:

[redacted]

Dear [redacted],

In response to [redacted] complaint, please note that we have removed [redacted] from our email distribution list at dELiA*s. [redacted] will not be receiving any more emails.

Again, we apologize for any inconvenience this has caused [redacted]. We expect that this resolves any issues she may have had.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Christmas order cancelled without any notification sent to buyer. Fully expected for order to arrive by now only to learn it was cancelled 2 weeks ag

My wife ordered some clothing for my niece as a Christmas present. The ordered was confirmed on Dec [redacted]and we even received a thank you email with a 20% coupon off our next order. However, [redacted]'s cancelled the order on Dec [redacted] due to the item being out of stock. However, the web site clearly showed the item as being in stock 2 days earlier. We received no email or phone notification of the order cancellation. After 3 weeks and no product delivery, we called customer service and learned of the cancellation for the first time. The customer service rep even said that is normal practice - that the order will go through but will be cancelled in some instances (i.e. if a product is out of stock or on backorder). However, this leads to numerous issues: 1) the web site is outdated and does not notify the buyer which products are currently unavailable, discontinued, or on backorder 2) the website allows the buyer to complete the order 3) [redacted]'s apparently has a practice to then cancel orders without notifying buyers via email, phone, or snail mail 4) Buyers have no reason to believe their orders won't arrive before Christmas (especially when ordered 23 days before Christmas!). Overall, my experience with [redacted]'s has been a disaster. The lone bright spot was the 2nd phone call to customer service and the extremely patient customer service rep who put up with extremely frustrated customers like myself. She passed along a note to management explaining that I fully expect a phone call and email by the end of this week detailing how [redacted]'s plans to correct these online ordering/delivery issues and rectify my situation. I will notify the Revdex.com if I fail to receive any feedback by week's end.Desired Settlement: Hand written apology from VP of operations in charge of online orders and delivery. I also expect a phone call and email detailing how [redacted]'s plans to correct these issues in the future so that no other potential customers have these same issues. I was actually promised a phone call and email by Dec [redacted]. My wife and I now have no Christmas present for my niece due to [redacted]'s multiple mistakes and complete lack of communication. I expected a gift card in the amount of my cancelled order con

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Delia's Ltd. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: My daughter received a gift card a while ago. She just found it and wants to shop with it but our Paramus park mall location closed and it is not accepted with online shopping. We do not know the exact amount but believe it is $50. How can we either use the card or get our money? Also called customer service and was told dELIA's doesn't accept gift cards anymore. Why?Desired Settlement: We would like reimbursement of gift card amount or to be able to shop on line with the card.

Consumer

Response:

At this time, I have been contacted directly by dELiA*s regarding complaint ID [redacted], however my complaint has NOT been resolved because:

As of today September **, 2015, 3:47 pm, I have not heard from dELIA's regarding my complaint.

Sincerely,

Review: I tried to place an online order. The order would not process or complete at the end. I tried this several times thinking the problem was on my end. After no success I then tried the customer service # which no matter what ext. I was on hold for over 10 minutes each. I then called a separate # on the website and was able to place the order, the person taking my order could not give an order confirmation but said I would receive and email. I never received email so proceeded to call # back to which they informed me they could give me NO information about my order. I then check my bank account and notice 3 charges in from the store in a pending section of my bank account. So I called the other # back the one I kept getting put on hold for long periods of time and finally got through to them, to which they pretty much said they were sorry but wait 3 days to see if it comes off my account and that they see no order # for me and they can give me no information about my phone order this morning. I would just have to wait it out an see if it went through. I explained my problem was that I have given my card # to someone and I am not even sure if they are legit and if they might try to steal my cc#. I have had no help but people telling me they are sorry they can do nothing.Desired Settlement: I would like to see all the charges but one come off my account and actually get an order confirmation #. I would also like a discount for all the stress and time it has caused or taken...

Business

Response:

[redacted]

Dear Revdex.com,

We apologize for [redacted]’s less-than-satisfactory customer service experience with dELiA*s . We did have a website issue on July [redacted], and was fixed early morning on July [redacted]. In response to the complaint, please note that we have removed all pending authorization charges from her Credit Card.

Again, we apologize for any inconvenience this has caused [redacted]. We expect that this resolves any issues she may have had.

Review: I sent this email on October *, after receiving a sweater that was damaged. Here is my original email to customer service...

Message:

Item # 313498 S OCR from order [redacted] is damaged. Their are two large slits- one actually has a whole and the other is a line of fabric. I can send a photo if needed. I would like to get a new, undamaged sweater to replace this. Please let me know if I need to send back the defective one. Thanks for your time. Other than that, we are very pleased with the whole order and quality of the items.

This was their response--

We apologize for the inconvenience. We have issued a complimentary return label to your billing address.

Please allow up to 10days for this label to arrive.

The label never arrived and I wrote three more times since then, explaining that I never received the label and would appreciate a response letting me know it is on the way. I have not heard anything since that first email. I also asked that because of this delay, could they please go ahead and send the new sweater, and I would still send back the damaged one. I even told them I would file a complaint unless I got an email back at least letting me know what was going on. Nothing. I have spent a lot of money in the physical Delias stores and this was my first experience shopping online.Desired Settlement: I would like the replacement sweater, which I fear at this point will be out of stock because it was a sale item. If that item is not available, I think the fair solution would be to give me a store credit that is commensurate with the original retail price of this sweater with compensation in the form of store credit that will make up for this frustrating issue. The garment was bought for a special occasion and I understand that accidents happen, and even if the damage was a shipping issue, the problem lies in the complete lack of concern over the customer getting the product that they ordered, and the lack of communication makes me so disappointed. Not even a "we are sorry" if they don't know why I didn't receive the label.

Consumer

Response:

At this time, I have not been contacted by dELiAs regarding complaint ID [redacted].Sincerely,[redacted]

Review: I returned my items in a timely manner for a full refund, and got offered half of the return price of the items I returned in store credit.

I returned $98.00 worth of merchandise within the allotted time for a full refund, and not only did they give me store credit, it was for $50, approximately. I emailed them about it, and it seems as though they are sending me back the items I told them I wanted a refund for, and they put that the prices were much cheaper than what I paid at the time, which is why the gave me a store credit of $50 instead of almost $100. I have the original receipt as proof. I want my money back, on my card. The reason why I exchanged the items is because of the cheap quality, therefore, I do not intend to shop at Delia's ever again. I feel like I have been targeted as we are military, because of the way they are treating me, being very rude and unhelpful in correspondence, to flat out ignoring me, not giving me my full refund at all, and also, they didn't give a return label like they were supposed to in the original shipment.

The way this has all been handled is not professional at all.Desired Settlement: I would like my $98 dollars (it's actually $97.93) refunded to my payment method, and I would like better treatment of our armed forces overseas by these ingrates.

Consumer

Response:

At this time, I have been contacted directly by Delia's Ltd. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They didn't refund my money.

Sincerely,

Business

Response:

Dear Revdex.com,

In response to [redacted]’s complaint, we have refunded the Mastercard ending in [redacted] in the amount of $98. Please allow 3-5 business days for this refund.

Again, we apologize for any inconvenience this has caused [redacted]. We expect that this resolves any issues she may have had.

Very truly yours,

[redacted]

Review: My bank account was charged upon order and upon shipping - the only time this has ever happened in many, many online ordering situations. So I had $700 tied up by this company - not available to me for three days. When calling customer service I received a snarky reception and the appropriate department is not available during the hours that customer service. That is not customer service.Desired Settlement: I want a refund of half of my order - but to receive the full order. The company takes twice as much, I pay them half as much.

Business

Response:

[redacted]

Dear [redacted],

We apologize for [redacted]’s less-than-satisfactory customer service experience with dELiA*s. In response to her complaint, please note that we have tried to contact the issuing bank to remove the pending hold, however, the issuing bank would not release any information since we are the merchant. The pending authorization of $353.03 should have been released back to [redacted]’s account. This generally doesn’t happen but one of her items ended up being sold out and discontinued which caused the system to retrieve another authorization. The customer has only been charged one time, in the amount of $325.11. The customers packaged shipped on 7/**/2014, and should arrive within 7-10 business days. The UPS tracking# is [redacted]. We are issuing a $25 Gift Card, please allow 7-10 business days for delivery.

Again, we apologize for any inconvenience this has caused [redacted]. We expect that this resolves any issues she may have had.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had to contact my bank to have the hold removed. The bank found it to be unethical and probably verging on illegal. The company did not contact me in any way to indicate what they were going to do with MY bank account. $25 gift card is NOT okay. I will never shop with them again. Period. I want CASH - in the likes of half of my order. As they held the same hostage for six days!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]

Consumer

Response:

At this time, I have been contacted directly by dELiAs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The company sent me a gift card for $25. That was not acceptable but they did it any way. I have returned it. I want my initial proposal and nothing else.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order with Delia's on 12/**/14 I never received my items, prior to them going out of business I contacted customer service for my items on various occasions originally they blamed the post office and ups. finally on 12/**/14 they agreed to re-ship my items, I have an email from Delia's dated Mid January stating that my items went out for delivery but this email does not include a tracking # as the previous one did. Long story short I never received my goods, I have no way of tracking my order and my calls and complaints went unanswered.

they have now gone out of business and took my $$.Desired Settlement: I would like a full refund or my goods.....

Consumer

Response:

At this time, I have not been contacted by dELiA*s regarding complaint ID [redacted].Sincerely,[redacted]