Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently attempted to contact the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer that his order was cancelled due to a pricing error. Pricing is subject to change at any moment and Dell would not be able to honor the same price. The customer understands the issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative ***
contacted the customer about the software that automatically installed on his system. The customer voiced concern that he does not have a contract for this software and felt he should make us aware of the situation. The representative has noted her feedback and made the correct department aware of the situationWe ask that the contact the representative at ***@Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident***Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and states she cannot reach our representative As previously stated, since receipt of the customer’s original submission, a Dell representative contacted the customer and as a one-time exception, for customer satisfaction reasons, processed a Return Authorization for a refund Our records indicate the representative attempted to follow up with the customer and was unable to communicate with her If the customer is still interested in a return, she may contact *** *** at ***@Dell.com She will need to respond to the offer for a return within day of this response If no response is received by December 15, 2014, the offer will be withdrawn If Mr*** is contacted, he will request a return shipping label within one business day of receiving the customer’s request and e-mail it to the e-mail address provided by the customer The UPS label must be used within ten days after which time a return would not be authorized and we would be available to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Today’s Date: 01/16/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customer has
informed the agent the matter has been resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should their be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:My questions have not been answered: how much is the cost if I order this graphics card alone? Why Dell made statement?If I can not get a video card supports 4K (or reasonable compenstation) , I might have to return the order. However, I need to get a replacement first, and deactivate a bunch of installed software then re-install on the new one.Since the current representative has no intent to communicate with me, I request to speak with a supervisor or another representative
Regards,
*** ***

Complaint: ***I am rejecting this response because: It is frustrating that a know issue is not being taken care of by DellAlso the fact of numerous lies I have been told about the issue and the repair of the issues has lead me to cut all ties and association with DellI instructed them a couple of times to no longer contact me and I recieved three emails after the factI will no longer purchase Dell products and as a controls engineer for a world wide company I will also do my best make sure we continue to purchse HP products and never use Dell againThey refuse to stand by components in their product so I will go a different directionThank you Revdex.com for your time and concern but I would seriously look at Dell's rating and lower it.Regards,*** ***

Dear Revdex.com,
Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants assistance with his printer applications We regret any dissatisfaction the customer may have experienced and appreciate the
feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative informed the customer of how to access the printer manual on-line as Dell no longer prints and sends manuals The other application described by the customer would need to be addressed by Dell’s fee-based Advanced Printer Support representatives as software and hassistance would not be included under Dell’s Limited Hardware Warranty coverage Our representative provided contact information should the customer want to purchase this service We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondence. A return for credit was created and our records indicate the system
has been received and credit has been applied to the original forms of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Our records indicate the representative will update the customer once the exchange has processed. The representative noted that the customer made statements that he has filed a case against Dell in small claims court. If this is the case we request the customer provide a court case number. Please have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident ***Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the
correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that his Dell order was canceled due to account verification issuesHowever, as a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed an order# *** at a promotional price and followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the customer indicates there have been multiple attempts to resolve the issues under the terms of Dell’s Limited Hardware Warranty and the customer has been dissatisfied with resolution The option presented by Dell’s representative for Dell Depot Repair would be to enable our representatives the opportunity to thoroughly diagnose and resolve any covered technical issues before returning the computer to the customer and provides the best opportunity to reach final resolution As previously indicated, Dell will not be offering another replacement computer We remain ready to assist the customer within the terms of Dell’s warranty and our other policies Should the customer reconsider and want to accept the offer for assistance, we ask that he contact our representative within ten days from this response at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Alexander Gorshteyn

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted Ms*** regarding the issues described in her correspondence and explained, as an online provider, the Dell policy is to refund only
to the original form of payment, unless it is no longer availableIn this case, the refund was processed back to the original form of payment and was accepted by the bank which issued the credit card used for the original purchaseNo other refund options are availableOur representative advised Ms*** to contact the bank as the funds are now in their possessionWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission.A Dell representative *** contacted the customer regarding their concerns with the order they that he
purchased in China. The representative explained that the system he purchased was only supported in ChinaAs a goodwill gesture a discount was offered on a new purchase here in the US. The customer has purchased a new system and the representative has honored the discount offer. The representative will follow up with the customer to confirm credit has postedWe remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.comSincerelyAdvanced Resolution GroupIncident ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear ***, I want to thank you very much for your help in solving this problem with Dell I have returned the computer and Dell and credited my credit account I am stating as of January 17, the complaint with Dell has been resolved and is considered closed Thank you , *** ** ***

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***

Dear Revdex.com,Dell representative Bobby followed up with the customer and authorized a new Office software be sent with a new MPI card. The representative confirmed that there are no further problems but if she should experience any in the next weeks to reach out to him. The customer agreed to the resolution and the representative will provide tracking information once order ships. Please have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident 30181151Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a new computer or reimbursement for third party IT services We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell will not provide reimbursement for third party services performed on behalf of customers As previously indicated, since the date of the original submission, a Dell representative contacted the customer and denied her request for a replacement computer The representative offered assistance in diagnosing her technical issues which the customer declined As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:From: *** *** [***@***.com] Sent: Monday, March 09, 4:PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #***I received the email stating that this issue is resolved Dell did send out another tablet but unfortunately it was refurbished and we were promised a new tablet Dell has refused to comply with their promise of a new tablet I did respond about a month ago stating that this was not resolvedCan you please let me know what the next step is so we can resolve this. Regards,
*** **