Dell

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Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] *** A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] is demanding reimbursement for the cost of the repairs, which he incurred locally by a 3rd party serviceOur representative informed him of the terms and conditions of sale and limited hardware warranty, which dictates that Dell is not responsible for such compensation [redacted] [redacted] His request for reimbursement of third party repair cost was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:I have not yet received the refurbished device Additionally, I have not been offered any compensation for the monetary damages I have suffered Regards, [redacted] ***

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer The representative can be reached directly by email at [redacted] @Dell.com.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Today’s Date: 12/08/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with their unitAt this time the agent has confirmed with the customer the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 12/19/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has taken the customers feedback and arranged a point of contact with a Dell sales agent for a future purchaseDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Dell never offered to resolve any of the underlying issues I spoke with a total of different Dell representatives and they have never done anything concrete to solve a problem which is clearly a manufacturing defect I had to contact a third party directly to obtain any resolution Even though I was able to return the system, I was not able to recover shipping and handling Dell has offered NOTHING to help resolve the monetary loss occasioned by THEIR defective product Nor have any of their representatives been helpful in addressing concerns.The problems with this company run so deep it is hard to even fathom They can't produce a working product, can't offer consumers any resolution, and have a "customer service" department full of individuals who have no power or who are unwilling to assist customers in resolving issues with their own products The fact that a retailer has to be the one to resolve a manufacturing defect with a component part of a system is beyond comprehension.The product has been returned at a loss because of a manufacturing defect - with no offer from Dell to compensate for that difference Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have tried contacting Dell multiple times regarding this issueThis is precisely why I filed the complaint in the first placeI have responded to the agent in charge with the complaint through email and telephone, the last being on hold for over a half hour before being told that I couldn't speak with said individual nor could I speak to anyone else to discuss the caseI was told I would receive a call back but never didI only received one call since filing the complaint from this agent and it was when I wasn't at homeI returned the call and tried multiple attempts to reach someone...anyone at dell to answer my question I had about the returnThe only response I received was an email stating that they were going to close my case for inactivityI even tried to contact the Revdex.com to see how I could reply to the case through here and was told they couldn't find my complaint! This has been a total nightmareDell's customer service shouldn't even be called that because at no point over the last SEVERAL months of trying to correct this issue have I gotten any kind of help in the matter Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution seemsto be satisfactory to me as far as I can tell currently Regards, [redacted]

Thank you for providing a copy of the customer’s submission Dell representative, [redacted] , has been assigned to this case and has initiated contact with the customer by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution We ask that the customer continue to work with [redacted] The representative can be reached directly by email at [redacted] @Dell.com

Dear Revdex.com,Our records indicate that Dell representative [redacted] has followed up several times with the customer with no response The customer continues to demand a replacement system for software issues Dell does not replace hardware for a software issue We will continue to support the customer under the warranty Should he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-#### Alternatively, should he want assistance from the representative assigned to assist with his submission, we ask that he contact the representative at [redacted] for any further assistance she may need regarding this matter.SincerelyExecutive Support TeamIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:It has been over days since I first requested not to receive Dell spam Yet, even as of today, I am still receiving it See attached spam from April 2015.It is unacceptable for the company to spend months worth of spam, after numerous requests to be taken off the list (and an initial request not to be put on it) I have previously asked for a partial refund, since the company is violating its own privacy policy.Considering raising this issue to my congressman Regards, [redacted]

A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you kindly for your intervention This credit refund would not have been possible without you stepping as a third party to monitor other businesses faulty practices.To God be the glory for the great things He has done! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: When I spoke with sales Rep on original purchase, there was no notification of gift card expiring when I inquired about gift cardWhen I spoke with Rep on Monday 12/1/I was told that they would honor it and my purchase was good to go and I should be getting an email shortlyAfter I did not receive an email regarding I purchase, I called back and was told by another that they would not honor card When contacted last night by Dell, I was offered a 5-10% discount on item I wanted to purchase which equated out to $25-off the priceI stated that was not satisfactory to meI would be willing to accept 25-30% offThis still would equal 1/of the gift card value Regards, [redacted]

Today’s Date: 12/17/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with the unit and has requested a refundAt this time the customer has informed the agent they are unable to return the unit at this timeThe agent has asked the customer to contact Dell once they are able to work on the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com once they are available to resolve the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc