Dell

Today’s Date: 04/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has been informed by the customer they no longer require assistanceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered technical assistance; however, Ms [redacted] elected not to accept our offer of assistancePlease note that due to our days return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:They clearly are focusing on the "overseas support" without addressing the language barrier, the rudeness, the inability of each representative to answer questions, and the insufficiency of the first tech to fix any of the problems Dell needs to address my very specific complaints and not provide boilerplate retorts This back and forth is not addressing my complaint I'm not invisible, and I will take this wherever it needs to go to come to light Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative issued an onsite service for hard drive replacementOur records show that the onsite service was completed on April 17th, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, our representative issued a depot repairOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 12/16/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states damage to the system monitorStates it is not accidental damageAgent advised customer that a repair can be issued but tech records accidental damage there will be a chargeCustomer requested refund of the remaining period which has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: This is total frauda scam that has made me spent money I didn't needed toI had good faith in Dell company since I was buying Dell product for quite many yearsMy trust in Dell has been shattered...A company can fall to such short length, was not expected, especially from DELLI will not accept Dell's decision for not allowing me to utilize my credit as it was the deal to buy at certain price and get a certain amount back in gift cardThis scam should be further investigated Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceThe customer’s request for a system replacement was denied as the necessary technical assistance, per the terms and conditions of the limited warranty, was declined by the customerOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience.Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the limited hardware warranty for the printer expired on March 14th, As a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered technical assistance; however, Ms [redacted] elected not to accept our offer of assistanceShe was also interested in purchasing a new printer at a prior promotional priceOur representative informed her that the item did not qualify for the promotional price; therefore, her request was respectfully denied We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Dear Revdex.com, Our records indicate that Dell representative [redacted] contacted the customer after reviewing the situation with the customer that a refund is not an option since she did not purchase from Dell directly The representative offered some suggestions to try to confirm it is a compatibility issue with the Dell printer and the 3rd party computer We remain available to assist the customer under the terms and conditions of the warranty Please have the customer contact the representative by email at [redacted] Sincerely Executive Support Team Incident [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite service was completed on March 27th, Our representative also followwith Ms [redacted] to confirm resolutionHer request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Unfortunately the customer’s system is outside of the Dell return period, but [redacted] has submitted a credit for the tax on the purchase that should appear in the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I HAVE SENT E MAIL TO GERALD JAMES HOPEFULLY TO RESOLVE THIS ISSUE AWAITING RESPONSE

Today’s Date: 11/05/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states his order was canceled without permissionAt this time the agent has attempted to reach the customer in order to address his concernsHowever, the customer not responded to the agents inquiresDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotionally priced television order We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Subsequently, the representative followed up with the customer to verify that the television has been delivered We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records indicate the customer’s computer was purchased during with a one year warranty and that no covered issues were reported prior to the warranty expiration during October, Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative told the customer’s husband, who stated he was aware of this issue, that Dell would be unable to assist with the requested support due to the age of the system We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matter We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell representative, ***, explained Dell is a Global company the representative offered again to assist the customer with any concerns or technical problems but the customer refused We request the customer follow up with the representative if she has any further questions by emailing the representative at [redacted] @Dell.com SincerelyExecutive Support TeamIncident [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and did troubleshooting with the customer to determine what the issues maybe The customer had removed the battery and could not locate it so the resolver was unable to complete the updating the drivers Our records could not locate any software charge The customer has not returned any further follow up calls by the representative We remain available to assist and ask that the customer contact the representative [redacted] @Dell.com SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I will reach out to the business as they request Regards, [redacted] ***- [redacted]

Complaint: [redacted] I am rejecting this response because: first of all I sent an email correspondence on feb regarding an issue to which [redacted] replied that it's not possible to work and within a week I called a Dell technician and he advised that the issue was due to a faulty motherboardThe same motherboard that was replaced before days and during the replacement it came with a day warrantyAnd when asked to find the call history, I got a reply that they can't find anyI also spoke to [redacted] to repair the motherboard for freeI also told that I am fine if I don't get a refund or a replacement Regards, [redacted] ***