Dell

Complaint: [redacted] I am rejecting this response because: It does not apply to meThey must have my file mixed up with another customer's fileMy issue was not with a "monitor"I did not receive any resolution to my problem with a defective XBOX sold to me by DellThe biggest complaint is with the lack of customer service and that Dell takes no responsibilityThey pass things off to departments within the company and try to force you to deal with manufacturer instead of taking care of an issue that falls under their responsibility Regards, [redacted] ***

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product returnOur representative will also follwith [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 11/25/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that the item(s) did not qualify for the promotional priceHer request for promotional price or free tablet was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support Team Incident ID: [redacted] Dell Inc

From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Wednesday, February 11, 7:AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] I disagree I realize these issues must eventually be closed, but not all issues can be resolved This issue has NOT been resolved and Dell has no intention of resolving it If you close it as “unresolved” that will be acceptable [redacted] ###-###-####

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative dispatched onsite service and the customer reports the issues are resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA system exchange has been processed and our records indicate it has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution thus far is satisfactory to meThe egift card is not working at this time Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and authorized for a coupon code be issued The representative followed up and confirmed that the customer has received itWe remain available to assist and ask that the customer contact the representative [redacted] _ [redacted] SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,Dell representative [redacted] has followed up with the customer and apologized for her experience due to the situation the resolver has authorized a new exchange The representative will follow up with shipping information once available We ask that the contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return for order# [redacted] Our records show that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in their correspondenceOur representative, per the terms and conditions of the warranty, offered the customer an exchange, which was acceptedOur records indicate the system has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 10/22/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence; however, the customer is not available with the system for an extended period of timeOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer in regards to his claim he was promised a new tablet The customer purchased a refurbished tablet orginially and there is no documentation he was promised a new tablet The representative explained that we will continue to support the tablet under the terms and conditions of the warranty The representative also gave the option of returning for credit but the customer disconnected the call We remain available to assist the customer We request the customer contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: I have tried contacting *** many times and cannot get through to himMultiple e-mails have been sent Regards, [redacted]

Complaint: I am rejecting this response because: I still feel that the product was of poor quality and their offer to fix it at my cost was all that they offered Regards, [redacted] ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has helped refund the TV order for the customer and will process a discount on a new TV order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Today’s Date: 01/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states an order concern with a television purchased through DellAt this time the customer has provided the agent with the order number as of 1/and the matter is being researchedAs is required by the Revdex.com a response is being issued today, however the agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problemsThe representative has offered to capture the system to bring into the Dell LabThe customer has requested a week to test the systemThe Dell representative will continue to work with the customer until a final resolution is determinedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc