Dell

Complaint: [redacted] I am rejecting this response because: it is impersonal and redundant Has not address any of the ongoing complaints and is not adhering to its customer support guarantee Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, Sneha has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Sneha has agreed with the customer to have the system returned for a full refund and provided return shipping waybills and instructions Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer What the customer describes in his rebuttal does not reflect accurate in our records.The representative can be reached directly by email at [redacted] @Dell.com.SincerelyExecutive Support TeamIncident [redacted] Dell Inc

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]

Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] *. [redacted] . A Dell representative recently contacted Ms. [redacted] regarding her concerns. . Our representative explained the terms & conditions of the limited hardware warranty,... which does not cover accidental damage. Our representative also informed her that her Dell system limited hardware warranty expired on December 3rd, 2014. As a gesture of goodwill and in the interest of customer satisfaction, our representative offered out of warranty service at a discounted rate. Please note that Ms. [redacted] elected not to accept our offer of assistance. Her request for a free repair was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Complaint: [redacted] I am rejecting this response because: I have not had the solution to the problem The televesion is in transit back to Dell Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceThe customer confirms the camera has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has been in contact with the customer to provide assistance A subsequent service dispatch appears to have resolved the issue We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and after further review of the chat sessions an exception has been made The customers warranty was upgraded for Premium support for yrs at no cost At this time Dell considers this matter closed We remain available to assist and ask that the customer contact the representative [redacted] @Dell.com SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondence; however, the customer has not replied to our representative’s request for additional informationOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear RevDex.com,Thank you for providing a copy of the customer’s follow-up submission. Customer expressed dissatisfaction with Dell service and support and wants a discount for the purchase of a warranty extension. We regret any dissatisfaction he may have experienced and appreciate the feedback provided. Since the date of the original submission, a Dell representative contacted the customer and told him that Dell has no record of his purchase for a warranty extension, or an offer for a discount toward the warranty extension, for the service tag he provided. Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering the customer a discount toward a future warranty purchase and no further attempt has been made to reach the customer regarding this case. Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a system exchange for the customer; however, the replacement system had technical issuesAs a onetime goodwill gesture, our representative offered the customer a refund and the customer acceptedOur records indicate both systems have been returned to Dell and credit will be applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:First of all, I would like the name and address of Dell Corporate officer so I can file a suiteThis has been requested on at least four different occasions from a Dell senior Tech with no responseThe reason for me rejecting the complaint is listed belowSince I purchased the first computer, It has given me nothing but troubleShortly after receiving it, the screen began to flicker and then go blankI also spent at least hours on the phone with Dell Tech support and they were unable to fix the problemThe second (new Computer) was acting up within two weeks of it's delivery behaving like the first oneAnother 15-hours on the phone with Dell Tech support along with several parts replacedThe computer still did not workThe third (refurbished Computer) was promised to be working perfectly and in pristine condition and it was notThe usb adapter relating the Computer to the Mouse and Keyboard was the old one the Tech never removed from the Computer so it did not workThe Computer had finger prints all over the screen, chip out of the back cover, and scratches on the baseI have spent at least hours on the phone with Dell allowing them to resolve the issues and they did notI also had a service Tech out to my home on different occasions for a minimum of hours per visitThat is a total of at least hours.At this point I do not want to send the latest computer back to dell as I will need that to display in court along with the rest of my documentsOnce again I am asking for the Corporate Officers name responsible to receive Law suites on behalf of Dell along with his address pleaseI no longer have confidence in Dell or it's support team.Sincerely, [redacted] Regards, [redacted]

A Dell representative is working with [redacted] to achieve a resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding the issue(s) described in his correspondenceOur representative explained the terms of Dell’s limited hardware warranty and issued an onsite serviceOur representative also followwith [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] in case [redacted] has any further concerns regarding this case Sincerely, [redacted] ***Incident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued techncial concerns with a second unitAt this time we ask the customer to continue working with the representative assigned to the case in order to come to an amicable resolutionThe agent assigned is the single point of contact suited best to address any further concernsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] who is ready to assist.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

A Dell representative is working with MrJames Woods to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] * [redacted]

Today’s Date: 10/23/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc