Dell

Revdex.com Complaint ID: [redacted] Dear Better BusinessBureau, I am writing on behalf ofDell Incin response to the complaint filed with your office by thecustomer Thank you for providing a copyof the customer’s submission Our records indicate the Dellrepresentative; [redacted] has called and spoken with the customer regardingher concerns and observations Weappreciate the customer’s informative and candid input We take feedback such as this very seriouslyWhether positive or negative, input suchas what the customer has shared with ***, plays a vital role in determininghow we can better meet our customers' needsIf the customer should have any additional questions or concerns regardingthis subject matter, please have the customer contact our representativedirectly by email at ***_***@Dell.com; [redacted] will be happy to assist Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc

Today’s Date: 01/16/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with their out of warranty tabletAt this time the agent has informed with the customer the tablet is out of warranty and free service would not be possibleThe customer has request no further contactDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should their be any other questions regarding the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Our records indicate the customer original purchase date was 2/12/The date, the original invoice date, does not change with parts replacement, component replacement, or whole unit replacementBatteries for portable units are considered consumable items and are covered under the Warranty for a period not to exceed one Please have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: resolution is pending documentation that verifies the company's response. Also, it was stated that the premium warranty would be extended to a total of 3 years from the date of purchase per the representative from Dell. This case should not be closed until proper documentation is received by all associated parties. Regards, [redacted]

Thank you for providing a copy of the customer’s submission. Dell representative, [redacted] ***, has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask... that the customer continue to work with [redacted] . The representative can be reached directly by email at [redacted] .

Complaint: [redacted] I am rejecting this response because: Dell rep offered $50 to make this go away. This is not satisfactory. I bought a $3,200 computer that is now outside the return period. I tried to return the item because they wont send the rebate that they offered on the product. Also, the $50 rebate they offered does not cover the $150 rebate it is supposed to be. This complaint is NOT successfully closed. I need Dell to honor what their representatives say. Regards, [redacted] ***

Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up several times with the customer with no response The customer continues to demand a replacement system for software issues Dell does not replace hardware for a software issue We will continue to support the customer under the warranty We have also included a link to the terms and conditions of his warranty Hardware warranty: [redacted] Sincerely Executive Support Team Incident [redacted] Dell Inc

Today’s Date: 04/24/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has processed the customer partial credit and couponThe customer has confirmed this as wellDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of limited hardware warrantyOur representative also informed him that his Dell system limited hardware warranty expired on August 22nd, [redacted] Our representative offered assistance; however, Mr [redacted] stated that he will purchase a graphics card locally and considers the case resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

Complaint: [redacted] I am rejecting this response because:Dell is playing the same old gamesThey call me, I pick up the phone and no one answersI leave messages at the 800# voice mail regarding the best time to call me and they ignore meI cannot reach [redacted] by email Regards, [redacted]

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative *** authorized as a goodwill gesture for the customer to receive a new product key code for Microsoft Home and Student The representative has confirmed receipt and customer has no further concerns We ask that the contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:I talked with [redacted] Ext [redacted] on March He wants me to pay a discounted service fee of from to fix Dells manufacturing defectTold him I was not interested in paying more money to fix their defectThat Revdex.com complaint would remain unrelieved negativeHe didn’t care stating Revdex.com was only a mediumIf responding to this email respond to [redacted] @yahoo.comThank you Regards, [redacted]

Dell representative, [redacted] has been in contact with the customer and explained due to the issue the system needs to be shipped into the depot The customer is refusing to do this and demanding a refund Since the customer did not purchase directly from Dell a refund is not an option At this time we are at an impasse with the customer and respectfully request that she agree to have the system serviced at the depot The customer may reach the representative assigned to the case by emailing her at [redacted] @Dell.com

Complaint: [redacted] I am rejecting this response because: I am in contact with *** and have been following up to get the status of my replacement system since Friday with no response Regards, [redacted]

Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . A Dell representative contacted the customer regarding the issues described in her correspondence. Our representative dispatched a system exchange and our records indicate... it has been delivered. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with Ms [redacted] *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]

Complaint: [redacted] I am rejecting this response because: Dell states that it takes up to days to stop their marketing mailings once they have already sent the addresses outHowever, I have be asking them to take me off the mailings for over yr and I keep getting stuffI want a confirmation via this email thread that I have been removed from all of their lists Regards, [redacted]

Revdex.com:I no longer wish to deal with this vendor Regards, [redacted]

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc