Dell

Complaint: [redacted] I am rejecting this response because:The computer is still causing major problems and they won't agree to even speak with me until I'm back in the US? As I've explained I travel constantly which is why I have a laptop and clearly this is a faulty one and a worthless piece of equipmentAt this point I demand to have my money back and be compensated for my time They waste more time in causing more problems They should be shut down in my opinion!! Regards, [redacted] ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer offered to have another refurbished system sent out The representative respectfully denied the customer’s request for a new system due to the age of the original invoice which was shipped on /4/09/We remain available to assist the customer under the terms and conditions of the warranty We ask that the customer contact the representative [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,Dell representative [redacted] followed up with the customer and authorized for system to be sent in for repair Our record indicates the system has been delivered to the front office the representative attempted to follow back up but customer has not responded Please have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Poor Customer Service I will not be purchasing another Dell Product, nor will I encourage any family, friends, or business associates to engage in business practice with Dell It is unfortunate that Dell does not train staff on how to speak and conduct themselves via telephone conversations or in writing I will be following up with The Attorney General in the New Year Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***- [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative has explained the Dell policy concerning Complete Care warranty and issued a credit for the extension purchased on March 11, Our records indicate the credit has been applied to the original form of paymentOur representative respectfully denied the customer’s request for a replacement system as the system has not had or been eligible for Complete Care since it expired April 6, We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a refund for the amplifier and VGA card as our receiving department confirmed only the system was received on the tracking number provided as proof of deliveryWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the gift card was a promotion for which the customer was not charged and information regarding promotional guidelines should have been included when the customer received the gift card Since the date of the original submission, a Dell representative contacted the customer to advise that we would not be able to replace the promotional gift card as the promotion ended but, for customer satisfaction reasons, offered a discount toward a future purchaseThe customer declined the offer Dell will not be offering any other concessions and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and Dell’s limited hardware warranty [redacted] [redacted] After further review, our representative processed a depot repair and followwith Mr [redacted] to confirm resolutionHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case MrMarlatt [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsShe informed our representative that the technical issues with her Dell system have finally been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has agreed to replace the customer’s computer with a new system exchange Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Dell, Inc., through its designated representative [redacted] , continue to absolve themselves of any impropriety or responsibility in regards to my complaint, and in every reply continue their avoidance of addressing the 'base issue' on which my complaint existsA brief synopsis: I purchased a product from Dell in good faith, giving full value, expecting full value in returnThe product was/is a defective lemonThis issue is not a 'one-time isolated anomaly'It is based in truth and in factCheaply constructed inferior components were used in Dell PCs during this era establishing direct causal evidence with their extremely high failure rate and shortened duty cycleThis is common 'man-on-the-street knowledge', not some out-of-the-blue spin-doctor-fantasy-story based on a get-something-for-nothing revenge agendaDell at one time 'used' to build and sell PCs that routinely had life cycles of 15-yearsI happen to own a Dell PC that is years old and still works greatI live in 'Realville'Dell, Incseems to be located in an alternate universe where up is down, wrong is right and fantasy is factMy resolution continues unchanged Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The gift card was a separate issue from the cash back I had received the original gift card as I was supposed to, but Dell did not resolve the issue with the ShopDiscover cash back They redirected me back to Discover Card, who were able to provide me with the credit It is not clear why Dell did not know about the shopdiscover offer, or why discover card initially said that dell was responsible for taking away the money Ultimately the issue was resolved after a lot of time and effort on my part and by Discover card Regards, [redacted] ***

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached The representative is attempting to reach the customer by phone and email however, to date, there has been no response from the customer to our representative’s follow up contact attempts We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need in this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:They wanted me to purchase another product from them at 10% discountThis will never happen Regards, [redacted]

Dear Revdex.com,Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situation The representative has authorized for onsite tech to replace parts and will confirm system is working as designed once parts are replaced.Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell In

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed with the customer a refund has been processed and will reflect in the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warrantyAs a goodwill gesture and in the interest of customer satisfactions, our representative processed two replacement unitsOur records show that both replacement units were signed for by Mr [redacted] on February 23rd, His request for yet another replacement system was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a $coupon to the customer for the order mix up Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: My replacement laptop has not yet been received, the case is still open Regards, [redacted]

A Dell representative is working with [redacted] to achieve a resolution for their concernsOur representative may be contacted via e-mail at [redacted]