Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Shifting responsibility for excess profit taken on self-pay customers to an insurance company is misleading The insurance company does not set your self pay rates.From my perspective, you overcharged me almost 90% Assuming you don't lose money on insured patients, this seems like an excessive profit It may be customary in your industry to do this, but it isn't the insurance company's fault.We can close this matter if you take responsibility for your own billing and customer service practices.It took me three letters to the President of your organization, multiple phone calls, two letters to the billing company, and a letter to the Revdex.com to get you to accept my payment in full It seems like the main thing that got your attention and stopped the billing was a letter to the Revdex.com Prior to that, I was ignored.This is after being a customer for years.If you "own" your business' po0licies/decisions, we can close this matter
Regards,
*** ***
Dear Mr*** ***, a Practice Manager at our McMillan St practice, has or will soon contact you regarding the balance to fully explain anything that is unclear and answer any questions you may have. I hope that you find this solution satisfactory.Sincerely,*** ***Operations
ManagerCincinnati Dental Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to receive a statement showing a zero balance.Please also let Cincinnati Dental know that this is a crying shame because I really liked the hygenist and doctor They are awesome and it's taken me a long time to find someone I could feel comfortable with When something like this happens it just immediately sours it all when the consumer has only tried to do the right thing from the get go
Regards,
*** ***
Mr***,Dr*** no longer practices at the Fairfield office on a regular basisTherefore the letter you mailed to that address and to his attention was delayed getting to himI sincerely apologize for the delayThe payments you sent in the mail have been applied to your account and a
statement has been mailed reflecting that your balance is paid in fullI certainly understand the frustration in having limitations to insurance coverage and incurring a balance for routine dental proceduresWe would be happy to provide a copy of you and your family's x-rays to be taken to the provider of your choice for future treatment if you contact the office at 513-874-2444. *** ***Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like an explanation why (as an insured patient), I still incurred the self-pay penalty assessed by the business on non-insured patients. I would also like to know why the charges for two patients who received the same service was different. What should the charges have been ( with the self-pay penalty)? The billed rate for the service should have been $per cleaning per patient - not $for one and $for another.It would be a reasonable practice to penalize all self pay patients the same. Not favor one over another
Regards,
*** ***
Dear *** ***,In response to your complaint to the Revdex.com, you came to us on 6/15/as a new patientBeing a new patient, a thorough exam with radiographs were performed. There are times, when the patient's overall dental health is not well, that a cleaning is not
done. In your case, the visual examination by the doctor and radiographs showed moderate periodontal disease with bone loss around some of your teeth, indicating that periodontal scales/root planes are needed to stop the progression of the disease and bring your gums to a healthy state. These procedures were treatment planned for you for future visits and prophylaxis (cleaning) was not done on that day.The diagnosis of the doctor is well within the standard of care, and the treatment plan created to help you as a patient. The procedures done on 6/15/were preformed and payment from the insurance company was made after we submitted a claim for these procedures. What we did was not a "scam," but rather responsible and appropriate care of you as a patient and then accurate billing of work done to the insurance company. I apologize that you feel differently, and you are more then welcome to get a second opinion, but what we did on 6/15/was well within the standard of care set by the American Dental Association. Your radiographs can be release to the dentist of your choosing after we receive a signed release stating that you would like copies and where you would like them sent.As a courtesy, I will adjust off the $balance billing after your insurance company paid, but we will not be refund the benefit paid by your insurance for work appropriately performed and billed.Sincerely,Dan H***Operations ManagerCincinnati Dental Services
Dear *** ***,As per our many conversations, we certainly apologize for the lack of understanding in this situationIt can be frustrating to receive a bill for something unexpected.Dentistry is a very exacting professionAs in all professions, a dentist is able to maintain good relationships with patients when he is working in an atmosphere of complete confidence and trustWhen the proper rapport is established between the patient, the doctor and his team, everyone concerned is happierBased on the letters and phone calls surrounding this situation it is obvious that this mutual respect and understanding is nonexistentFor this reason, I feel that you are more likely to obtain dental services that are consistent with your demands if you consult another dentist outside of Cincinnati Dental ServicesThe balance on *** ***'s account has been waived and we wish you both the best with your future dental care needs.Should you need a copy of your most recent x-rays please contact the Landen office directly at 513-774-to complete a release form.Thanks,Amy F*Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not agree with amount owed to this dental officeI would like to see an itemized bill showing what they are charging me for, because I have an temized copy of work done and work paid for by my health insurance and dental insurance and myselfI'm not paying for work not performed on my teeth, nor late chargesThe balancethey showed is more than$ than it should be
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ***,On November 12th, we received an additional payment of $from *** for services performed on March 2nd, We waived the late fees and sent you a refund of $on November 17thI have attached an itemized statement as per your requestYour account balance is zeroPlease feel free to contact our office at 513-874-if you have any further questions Thanks,Amy E***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***
Dear *** ***,
I apologize if you feel your account is incorrectI’ve outlined
below a breakdown of charges, payments and the final balance on your account
for treatment performed in 2015:
Total full fees for
services:
$3,
Insurance adjustments/write-off amount:
$818.00-
Adjusted Fees
$3,
Insurance payments:
$1,350.80-
Remaining Patient
portion:
$1,
*** *** and Patient
payments:
$1,136.00-
Balance:
$
Late
fees: $ 42.92+
Total remaining
balance:
$
I apologize if there has been confusion regarding payments
received by either you or your insurance companyI hope the breakdown above
clears up your concernsIf you would like to stop by the office we are more
than happy to go over this with you in personOr you can reach us at
513-874-if you have any questions
Thanks,
Amy E***
Operations Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do want to add that I saw my dentist for an evaluation months prior to scheduling with you for my cleaning and they went over the gum issues, and were and are still willing to do a cleaningI was trying to establish a dentist that took my insurance so I could quit paying out of pocket for cleanings which are covered.
Regards,
Robin O***
After the passing of the founder and ? retirement of the CEO mentioned by the complainant, the practice affiliated with a large multi-state dental groupAt that time the Doctor shareholders and Operations Managers made a decision to review the patients who had been receiving treatment at no
charge per decision of the founder? The complainant was one of many who were reviewed and subsequently had their pro bono status altered or removed? The complainant was given a 50% discount for all future dental treatment? His reaction to this was to become very belligerent with the patient counselor who informed him? He subsequently wrote several letters stating his displeasure with the new discount rate, and while he used no foul language whatsoever, the tenor of the letters was very aggressive, accusatory and threatening? ? After one of these letters, the Operations Manager replied that the 50% discount would stand and any more inflammatory letters would result in the complainant’s dismissal from the practice? The complainant responded with another inflammatory letter and was subsequently dismissed? This was a decision made jointly by the owning doctors and the Operations Manager after reviewing and discussing the letters sent by the complainant.? As to the complaint that a fluoride varnish was placed without the complainant’s consent, this is simply not the case? Fluoride is offered to every patient at their dental cleaning appointment and is 100% voluntary? We respect each patient’s right to decide what treatments they receive and accept their decisions gracefullyThe complainant came in for a visit several months after the fluoride was placed and stated very calmly that he would prefer not to have fluoride in the future at which time the doctor made a note of it in his chart? It is obvious that the complainant has lost faith in our facility and would be better served by another dental office of his choosing.? DrJane EH***?
Dear *** ***,? I apologize for the unreturned messages and emailsThe manager of this location has been pulled out of the office frequently to help another one of our officesI can only assume this has caused the delay but I will certainly follow up? I've researched the balance and
you do not owe itThe claim was processed in errorI have taken care of the balance and your account is at zeroAgain I apologize for the delayPlease do not hesitate to contact me directly at a***@cincinnatidentalservices.com should you have any issues in the future? Best,Amy E***Operations Manager
? ? ? ? ? ? ? ? ? ? ? Dear MsF*,Your response is confusing.? In my communication with the Revdex.com I clearly stated,? "my relationship with my dentist DrP*** and my hygienist Heather is spotless.? ? We are 100% happy
with the year + care and treatment we receive from them."? In fact, Heather is the best dental hygienist I've ever had.In my letter or our conversations, there is absolutely no indication of lack trust with the care we receive from either DrP*** or Heather.? It is with billing and service issues.Your last paragraph seems to indicate that we are no longer welcome to be patients of DrP*** and Heather, though you have not actually come right out and stated that.? I have no desire or need to change my dentist nor was that the intention of my letter to the Revdex.com.? ? So my direct question is , Is Cincinnati Dental Services refusing at this point to provide our dental care, or are you simply giving us the option to go elsewhere if we so choose?*** ***
We were for the most part happy with the service and care we have received from Cincinnati Dental Services at the Maineville office over the last years.? ? As clearly stated in my original complaint I was happy with my dentist and my hygienist.? My complaint stemmed from a deficiency in their office policy of not informing a patient that medicines they are dispensing are prescription medicines, thus giving the patient the option of filling them on their own (IN MY CASE AT A MUCH LESSER PRICE)? 97% cheaper.? ? This matter should and would have been resolved on my first call? to the office manager without incident If my bill would have been adjusted to the price I would have paid had they properly informed my spouse in the first place.? Changing their procedure of informing patients could have been implemented and the issue would be resolved for me and any future customer.? Instead her actions necessitated an escalation to the director of operations who, as with the office manager didn't see the need for changing their bad policy or correcting my billing concern.? ? ? I really had no other choice than to go to the Revdex.com for resolution.? ? My response to the Revdex.com's final questions of resolution are as follows.1)? Has the company addressed the issues of the dispute?? ? ? ? Answer;? ? YES? and NO? ? ? ? ? The bill has been cleared.? ? I never asked for the bill to be forgiven, I asked for the bill to be reduced to the amount I would have paid at the pharmacy had they offered us a prescription? in the first place.? In my opinion a perfectly fair request.? They also did not address a change in policy of informing patients going forward that a physical written prescription could be provided for such medicines.? ? This can only be interpreted as a cash grab.? ? Again.? ? they charged us 30$ for what we could have walked into? *** , *** or *** (VERIFIABLE)? and paid for w/o insurance for 1/the price.? ? And with our insurance we would have paid $ 1.06.? ? Instead they have totally credited the account and chosen a PUNITIVE MEASURE of removing us as patients from their practice? for questioning their policy and standing on principle
*** ***,I'm happy to hear that you've been satisfied with your treatment at our practiceWe are asking that in the future you seek your dental care elsewherePlease contact the Cincinnati Dental Society should you need assistance in finding a new providerThanks,Amy
Dear *** ***? I apologize for the confusion regarding your new patient visit Cincinnati Dental Services does take a full series of x-rays at new patient exams for several reasons These x-rays are necessary to aid in the diagnoses of your overall dental health, including cavities,
periodontal disease, and oral cancer We won't see new patients without taking these x-rays as we have no other dental record on a new patient, regardless of insurance coverage, and the full series of x-rays on a new patient is the standard of care in the dental community.It appears that we dropped the ball through in communicating the necessity and possible cost.? I will adjust your account, as a courtesy, to reflect a zero balance.? Please accept my apology.Sincerely,Dan H***Operations ManagerCincinnati Dental Services? ?
[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Shifting responsibility for excess profit taken on self-pay customers to an insurance company is misleading The insurance company does not set your self pay rates.From my perspective, you overcharged me almost 90% Assuming you don't lose money on insured patients, this seems like an excessive profit It may be customary in your industry to do this, but it isn't the insurance company's fault.We can close this matter if you take responsibility for your own billing and customer service practices.It took me three letters to the President of your organization, multiple phone calls, two letters to the billing company, and a letter to the Revdex.com to get you to accept my payment in full It seems like the main thing that got your attention and stopped the billing was a letter to the Revdex.com Prior to that, I was ignored.This is after being a customer for years.If you "own" your business' po0licies/decisions, we can close this matter
Regards,
*** ***
Dear Mr*** ***, a Practice Manager at our McMillan St practice, has or will soon contact you regarding the balance to fully explain anything that is unclear and answer any questions you may have. I hope that you find this solution satisfactory.Sincerely,*** ***Operations
ManagerCincinnati Dental Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to receive a statement showing a zero balance.Please also let Cincinnati Dental know that this is a crying shame because I really liked the hygenist and doctor They are awesome and it's taken me a long time to find someone I could feel comfortable with When something like this happens it just immediately sours it all when the consumer has only tried to do the right thing from the get go
Regards,
*** ***
Mr***,Dr*** no longer practices at the Fairfield office on a regular basisTherefore the letter you mailed to that address and to his attention was delayed getting to himI sincerely apologize for the delayThe payments you sent in the mail have been applied to your account and a
statement has been mailed reflecting that your balance is paid in fullI certainly understand the frustration in having limitations to insurance coverage and incurring a balance for routine dental proceduresWe would be happy to provide a copy of you and your family's x-rays to be taken to the provider of your choice for future treatment if you contact the office at 513-874-2444. *** ***Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like an explanation why (as an insured patient), I still incurred the self-pay penalty assessed by the business on non-insured patients. I would also like to know why the charges for two patients who received the same service was different. What should the charges have been ( with the self-pay penalty)? The billed rate for the service should have been $per cleaning per patient - not $for one and $for another.It would be a reasonable practice to penalize all self pay patients the same. Not favor one over another
Regards,
*** ***
Dear *** ***,In response to your complaint to the Revdex.com, you came to us on 6/15/as a new patientBeing a new patient, a thorough exam with radiographs were performed. There are times, when the patient's overall dental health is not well, that a cleaning is not
done. In your case, the visual examination by the doctor and radiographs showed moderate periodontal disease with bone loss around some of your teeth, indicating that periodontal scales/root planes are needed to stop the progression of the disease and bring your gums to a healthy state. These procedures were treatment planned for you for future visits and prophylaxis (cleaning) was not done on that day.The diagnosis of the doctor is well within the standard of care, and the treatment plan created to help you as a patient. The procedures done on 6/15/were preformed and payment from the insurance company was made after we submitted a claim for these procedures. What we did was not a "scam," but rather responsible and appropriate care of you as a patient and then accurate billing of work done to the insurance company. I apologize that you feel differently, and you are more then welcome to get a second opinion, but what we did on 6/15/was well within the standard of care set by the American Dental Association. Your radiographs can be release to the dentist of your choosing after we receive a signed release stating that you would like copies and where you would like them sent.As a courtesy, I will adjust off the $balance billing after your insurance company paid, but we will not be refund the benefit paid by your insurance for work appropriately performed and billed.Sincerely,Dan H***Operations ManagerCincinnati Dental Services
Dear *** ***,As per our many conversations, we certainly apologize for the lack of understanding in this situationIt can be frustrating to receive a bill for something unexpected.Dentistry is a very exacting professionAs in all professions, a dentist is able to maintain good relationships with patients when he is working in an atmosphere of complete confidence and trustWhen the proper rapport is established between the patient, the doctor and his team, everyone concerned is happierBased on the letters and phone calls surrounding this situation it is obvious that this mutual respect and understanding is nonexistentFor this reason, I feel that you are more likely to obtain dental services that are consistent with your demands if you consult another dentist outside of Cincinnati Dental ServicesThe balance on *** ***'s account has been waived and we wish you both the best with your future dental care needs.Should you need a copy of your most recent x-rays please contact the Landen office directly at 513-774-to complete a release form.Thanks,Amy F
*Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not agree with amount owed to this dental officeI would like to see an itemized bill showing what they are charging me for, because I have an temized copy of work done and work paid for by my health insurance and dental insurance and myselfI'm not paying for work not performed on my teeth, nor late chargesThe balancethey showed is more than$ than it should be
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ***,On November 12th, we received an additional payment of $from *** for services performed on March 2nd, We waived the late fees and sent you a refund of $on November 17thI have attached an itemized statement as per your requestYour account balance is zeroPlease feel free to contact our office at 513-874-if you have any further questions Thanks,Amy E***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***
Dear *** ***,
I apologize if you feel your account is incorrectI’ve outlined
below a breakdown of charges, payments and the final balance on your account
for treatment performed in 2015:
Total full fees for
services:
$3,
Insurance adjustments/write-off amount:
$818.00-
Adjusted Fees
$3,
Insurance payments:
$1,350.80-
Remaining Patient
portion:
$1,
*** *** and Patient
payments:
$1,136.00-
Balance:
$
Late
fees: $ 42.92+
Total remaining
balance:
$
I apologize if there has been confusion regarding payments
received by either you or your insurance companyI hope the breakdown above
clears up your concernsIf you would like to stop by the office we are more
than happy to go over this with you in personOr you can reach us at
513-874-if you have any questions
Thanks,
Amy E***
Operations Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do want to add that I saw my dentist for an evaluation months prior to scheduling with you for my cleaning and they went over the gum issues, and were and are still willing to do a cleaningI was trying to establish a dentist that took my insurance so I could quit paying out of pocket for cleanings which are covered.
Regards,
Robin O***
After the passing of the founder and ? retirement of the CEO mentioned by the complainant, the practice affiliated with a large multi-state dental groupAt that time the Doctor shareholders and Operations Managers made a decision to review the patients who had been receiving treatment at no
charge per decision of the founder? The complainant was one of many who were reviewed and subsequently had their pro bono status altered or removed? The complainant was given a 50% discount for all future dental treatment? His reaction to this was to become very belligerent with the patient counselor who informed him? He subsequently wrote several letters stating his displeasure with the new discount rate, and while he used no foul language whatsoever, the tenor of the letters was very aggressive, accusatory and threatening? ? After one of these letters, the Operations Manager replied that the 50% discount would stand and any more inflammatory letters would result in the complainant’s dismissal from the practice? The complainant responded with another inflammatory letter and was subsequently dismissed? This was a decision made jointly by the owning doctors and the Operations Manager after reviewing and discussing the letters sent by the complainant.? As to the complaint that a fluoride varnish was placed without the complainant’s consent, this is simply not the case? Fluoride is offered to every patient at their dental cleaning appointment and is 100% voluntary? We respect each patient’s right to decide what treatments they receive and accept their decisions gracefullyThe complainant came in for a visit several months after the fluoride was placed and stated very calmly that he would prefer not to have fluoride in the future at which time the doctor made a note of it in his chart? It is obvious that the complainant has lost faith in our facility and would be better served by another dental office of his choosing.? DrJane EH***?
Dear *** ***,? I apologize for the unreturned messages and emailsThe manager of this location has been pulled out of the office frequently to help another one of our officesI can only assume this has caused the delay but I will certainly follow up? I've researched the balance and
you do not owe itThe claim was processed in errorI have taken care of the balance and your account is at zeroAgain I apologize for the delayPlease do not hesitate to contact me directly at a***@cincinnatidentalservices.com should you have any issues in the future? Best,Amy E***Operations Manager
? ? ? ? ? ? ? ? ? ? ? Dear MsF
*,Your response is confusing.? In my communication with the Revdex.com I clearly stated,? "my relationship with my dentist DrP*** and my hygienist Heather is spotless.? ? We are 100% happy
with the year + care and treatment we receive from them."? In fact, Heather is the best dental hygienist I've ever had.In my letter or our conversations, there is absolutely no indication of lack trust with the care we receive from either DrP*** or Heather.? It is with billing and service issues.Your last paragraph seems to indicate that we are no longer welcome to be patients of DrP*** and Heather, though you have not actually come right out and stated that.? I have no desire or need to change my dentist nor was that the intention of my letter to the Revdex.com.? ? So my direct question is , Is Cincinnati Dental Services refusing at this point to provide our dental care, or are you simply giving us the option to go elsewhere if we so choose?*** ***
We were for the most part happy with the service and care we have received from Cincinnati Dental Services at the Maineville office over the last years.? ? As clearly stated in my original complaint I was happy with my dentist and my hygienist.? My complaint stemmed from a deficiency in their office policy of not informing a patient that medicines they are dispensing are prescription medicines, thus giving the patient the option of filling them on their own (IN MY CASE AT A MUCH LESSER PRICE)? 97% cheaper.? ? This matter should and would have been resolved on my first call? to the office manager without incident If my bill would have been adjusted to the price I would have paid had they properly informed my spouse in the first place.? Changing their procedure of informing patients could have been implemented and the issue would be resolved for me and any future customer.? Instead her actions necessitated an escalation to the director of operations who, as with the office manager didn't see the need for changing their bad policy or correcting my billing concern.? ? ? I really had no other choice than to go to the Revdex.com for resolution.? ? My response to the Revdex.com's final questions of resolution are as follows.1)? Has the company addressed the issues of the dispute?? ? ? ? Answer;? ? YES? and NO? ? ? ? ? The bill has been cleared.? ? I never asked for the bill to be forgiven, I asked for the bill to be reduced to the amount I would have paid at the pharmacy had they offered us a prescription? in the first place.? In my opinion a perfectly fair request.? They also did not address a change in policy of informing patients going forward that a physical written prescription could be provided for such medicines.? ? This can only be interpreted as a cash grab.? ? Again.? ? they charged us 30$ for what we could have walked into? *** , *** or *** (VERIFIABLE)? and paid for w/o insurance for 1/the price.? ? And with our insurance we would have paid $ 1.06.? ? Instead they have totally credited the account and chosen a PUNITIVE MEASURE of removing us as patients from their practice? for questioning their policy and standing on principle
*** ***,I'm happy to hear that you've been satisfied with your treatment at our practiceWe are asking that in the future you seek your dental care elsewherePlease contact the Cincinnati Dental Society should you need assistance in finding a new providerThanks,Amy
Dear *** ***? I apologize for the confusion regarding your new patient visit Cincinnati Dental Services does take a full series of x-rays at new patient exams for several reasons These x-rays are necessary to aid in the diagnoses of your overall dental health, including cavities,
periodontal disease, and oral cancer We won't see new patients without taking these x-rays as we have no other dental record on a new patient, regardless of insurance coverage, and the full series of x-rays on a new patient is the standard of care in the dental community.It appears that we dropped the ball through in communicating the necessity and possible cost.? I will adjust your account, as a courtesy, to reflect a zero balance.? Please accept my apology.Sincerely,Dan H***Operations ManagerCincinnati Dental Services? ?
[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***