Mr***,? The decision as to whether you receive the reduced contract amount for non-covered prodedures is the decision of your dental insurance carrierUnfortunately that is a caviat of the plan they determine and we process the claims accordingly? The explanantion for the difference in cost is due to an annual fee increase our group implemented on Monday December 12, One of your family members was seen on 12/and the other on 12/13, one day after the fee increase went into affectThe fee for a prophylaxis increased by $I hope this helps with understanding the cost and again I apologize for the frustration this must have caused? Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I state again that I never gave my consent to the fluoride treatmentNEVER was I told of any purpose or advantage to have it: I have only natural teeth on the top and most have received major dental workI was also NOT informed of its cost ahead of timeH*** put the treatment in my mouth just 5-seconds after the dental asstasked if I wanted itI have a major digestive disorder on my CDS medical history chart & am very careful about goes into my mouthI was thin*** about my questions about the treatment when it was put inI told H*** months later about my major digestive adverse reaction to it and showed her where the pain wasOnly then did she put on my chart no more flourideShe did not even say something like "I regret you had this problem!" Even before I filled out my complaint to theRevdex.com, I was asked by the Revdex.com if I would be willing speak to the media about my complaint & I said yesI doubt if the Revdex.com asks complaintants this to be "threatening." I simply state again that one dentist at CDS has his license suspended by the State Dental Board for unprofessional actionsI may or may not chose to report any action I feel unprofessionalThis is no threat - just a statement of fact! --- The founder of CDS was NOT going to buy the building & property he wanted for it unless he could have access to a private drive connecting his property to Auburn AveCDS is on McMillan St & the street often gets backed up to trafficIn August of 2014, I pointed out it took me minutes to move my car just one car length on McMillan! *** wanted another way to access CDS in case of an emergency plus his staff and patients use itAfter consulting his LAWYER about this,*** did not want to pay an ever increasing annual fee for the driveway useageInstead, *** himself offered free dental care for life in exchange for my free careWhen I die, CDS still has free access to the drivewayI made an extensive point of this in my registered letters and even when I mentioned this to H*** in person she just ignored me and turned & walked awayCDS stonewalls on this factBy the way, I was not the owner of the property *** boughtThere are other 3rd party venues for me to take to address this factThis is no threat, just a factual statement---- On the phone with Dan H*** in the summer of 2014, he said that I would get a 50% discount, not just off the regular price but the 10% "cash discounted price" which is offered to all customers without insurance and H*** said this discount would be ON TOP OF MY FILE the next time I came inWhen I checked in as a patient in Octof 2014, I was charged the regular price - NO DISCOUNT AT ALL! I politely but ASSERTIVELY (NOT belligerently) told the young lady that I was to get a discount - but no record of this was found "on top of my patient file." This young lady then asked Theresa , a 2nd floor supervisor about this! Although quite busy, Theresa had to spend WELL OVER minutes of her time trying to find if I get any discount! After this long search on computer recoreds, she found it but did not know if it was to be a discount on the regular price or on the lower cash discount priceI told Theresa I was told it was off the 10% cash discount price which I paid her for my regulat tooth-cleaning examIf I had said nothing there would have been no discount at all! Then, when I received the unasked for flouride treatment, Sandra *** on the 3rd floor saw Theresa's note nad said she didn't know which discount applies and I told here Theresa gave me the 50% off the10% cash discounted priveWell, Sandra wouldn't do this & gave me the lesser of the discounts & said she would call me which discount applies to me when she finds outWell, weeks later I get a call from Sandra saying I get the "50% off with the 10% cash discounted price"Sandra made no mention of giving me a refund or credit even though I was charged too muchI believe the same thing happened to me in Janof when I returned to have a tooth patched upI point out that it took CDS weeks each time I sent them my two "inflammatory" letter by registered mail to answer themIt took CDS over a month to answer my complaint to the Revdex.comI indicated in my "inflammatory" letters that I personall have referred CDS to others as a place to give good dental care, which it does, and that I intend to do soI really respected Dr ***'s efforts to get the place up and running! I happened to be eating at a restaurant the day after I got H***' letter telling me not to return to CDS since I had no trust at all in CDSIn the both behind ne were adult ladies compaining loudly about billing issues with CDSI turned to them and said I have problems too - to stop their gripping so I could eat peacefully (and other customers in the restaurant also) I said to look up CDS page on the Revdex.com website and see that there are customer compaints and reviewsI said to the ladies that there will always be a couple of people whom any business cannot satisfy - but they have complaitants! There are other ".com" websites that have patient reviews of CDS that anyone can view that I have seenI will NOT mention them hereI myself do NOT do social media such as "facebook, Twitter, etcSo I have come to this conclusion: I will tell people that CDS offers good dental care: I had a permanent bridge last me almost years! But there is a very serious problem with their billing, espwith Dan H*** and Sqandra ***- both need jobs there which have nothing to do with billing or personal contact with patientsAs long as they have their current positions, there will be problems as evidenced by my dealings with them and the people on the Revdex.com websiteA customer is ta*** a chance with these twoI will also show them my two "inflammatory letters" sent by registered mail which took them weeks to respond to- the same time as Sandras phone call to meI will let customers decide for themselves it this is an appropriate amount of time or notResearch shows that if a customer has a problem with a particular business, they will personally tell at least other people and who knows how many people these others tellAn example is the ladies at the restaurantThere are now negative statements about CDS on the Revdex.com websiteWith the websides as Revdex.com and others, info is spread even more rapidlyI again state that I am As*** for my full discount given by Dr *** be restoredI have no animosity at all to the good staff who have provided me good services for years.The issue is NOT the people who actually provide the good dental services;I am glad they have let me become part of their life, as their sending me theIr own greeting cards as I indicatedI was glad to give the staff various greeting cards thru the decades; never did I expect the staff to send me anyTHERE IS NO TRUST WITH ME FOR two people I have named who do billing BUT A LOT OF TRUST WITH THE STAFF WHO HAVE ACTUALLY DONE DENTAL WORK ON ME
Mr***,? The decision as to whether you receive the reduced contract amount for non-covered prodedures is the decision of your dental insurance carrierUnfortunately that is a caviat of the plan they determine and we process the claims accordingly? The explanantion for the difference in cost is due to an annual fee increase our group implemented on Monday December 12, One of your family members was seen on 12/and the other on 12/13, one day after the fee increase went into affectThe fee for a prophylaxis increased by $I hope this helps with understanding the cost and again I apologize for the frustration this must have caused? Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I state again that I never gave my consent to the fluoride treatmentNEVER was I told of any purpose or advantage to have it: I have only natural teeth on the top and most have received major dental workI was also NOT informed of its cost ahead of timeH*** put the treatment in my mouth just 5-seconds after the dental asstasked if I wanted itI have a major digestive disorder on my CDS medical history chart & am very careful about goes into my mouthI was thin*** about my questions about the treatment when it was put inI told H*** months later about my major digestive adverse reaction to it and showed her where the pain wasOnly then did she put on my chart no more flourideShe did not even say something like "I regret you had this problem!" Even before I filled out my complaint to theRevdex.com, I was asked by the Revdex.com if I would be willing speak to the media about my complaint & I said yesI doubt if the Revdex.com asks complaintants this to be "threatening." I simply state again that one dentist at CDS has his license suspended by the State Dental Board for unprofessional actionsI may or may not chose to report any action I feel unprofessionalThis is no threat - just a statement of fact! --- The founder of CDS was NOT going to buy the building & property he wanted for it unless he could have access to a private drive connecting his property to Auburn AveCDS is on McMillan St & the street often gets backed up to trafficIn August of 2014, I pointed out it took me minutes to move my car just one car length on McMillan! *** wanted another way to access CDS in case of an emergency plus his staff and patients use itAfter consulting his LAWYER about this,*** did not want to pay an ever increasing annual fee for the driveway useageInstead, *** himself offered free dental care for life in exchange for my free careWhen I die, CDS still has free access to the drivewayI made an extensive point of this in my registered letters and even when I mentioned this to H*** in person she just ignored me and turned & walked awayCDS stonewalls on this factBy the way, I was not the owner of the property *** boughtThere are other 3rd party venues for me to take to address this factThis is no threat, just a factual statement---- On the phone with Dan H*** in the summer of 2014, he said that I would get a 50% discount, not just off the regular price but the 10% "cash discounted price" which is offered to all customers without insurance and H*** said this discount would be ON TOP OF MY FILE the next time I came inWhen I checked in as a patient in Octof 2014, I was charged the regular price - NO DISCOUNT AT ALL! I politely but ASSERTIVELY (NOT belligerently) told the young lady that I was to get a discount - but no record of this was found "on top of my patient file." This young lady then asked Theresa , a 2nd floor supervisor about this! Although quite busy, Theresa had to spend WELL OVER minutes of her time trying to find if I get any discount! After this long search on computer recoreds, she found it but did not know if it was to be a discount on the regular price or on the lower cash discount priceI told Theresa I was told it was off the 10% cash discount price which I paid her for my regulat tooth-cleaning examIf I had said nothing there would have been no discount at all! Then, when I received the unasked for flouride treatment, Sandra *** on the 3rd floor saw Theresa's note nad said she didn't know which discount applies and I told here Theresa gave me the 50% off the10% cash discounted priveWell, Sandra wouldn't do this & gave me the lesser of the discounts & said she would call me which discount applies to me when she finds outWell, weeks later I get a call from Sandra saying I get the "50% off with the 10% cash discounted price"Sandra made no mention of giving me a refund or credit even though I was charged too muchI believe the same thing happened to me in Janof when I returned to have a tooth patched upI point out that it took CDS weeks each time I sent them my two "inflammatory" letter by registered mail to answer themIt took CDS over a month to answer my complaint to the Revdex.comI indicated in my "inflammatory" letters that I personall have referred CDS to others as a place to give good dental care, which it does, and that I intend to do soI really respected Dr ***'s efforts to get the place up and running! I happened to be eating at a restaurant the day after I got H***' letter telling me not to return to CDS since I had no trust at all in CDSIn the both behind ne were adult ladies compaining loudly about billing issues with CDSI turned to them and said I have problems too - to stop their gripping so I could eat peacefully (and other customers in the restaurant also) I said to look up CDS page on the Revdex.com website and see that there are customer compaints and reviewsI said to the ladies that there will always be a couple of people whom any business cannot satisfy - but they have complaitants! There are other ".com" websites that have patient reviews of CDS that anyone can view that I have seenI will NOT mention them hereI myself do NOT do social media such as "facebook, Twitter, etcSo I have come to this conclusion: I will tell people that CDS offers good dental care: I had a permanent bridge last me almost years! But there is a very serious problem with their billing, espwith Dan H*** and Sqandra ***- both need jobs there which have nothing to do with billing or personal contact with patientsAs long as they have their current positions, there will be problems as evidenced by my dealings with them and the people on the Revdex.com websiteA customer is ta*** a chance with these twoI will also show them my two "inflammatory letters" sent by registered mail which took them weeks to respond to- the same time as Sandras phone call to meI will let customers decide for themselves it this is an appropriate amount of time or notResearch shows that if a customer has a problem with a particular business, they will personally tell at least other people and who knows how many people these others tellAn example is the ladies at the restaurantThere are now negative statements about CDS on the Revdex.com websiteWith the websides as Revdex.com and others, info is spread even more rapidlyI again state that I am As*** for my full discount given by Dr *** be restoredI have no animosity at all to the good staff who have provided me good services for years.The issue is NOT the people who actually provide the good dental services;I am glad they have let me become part of their life, as their sending me theIr own greeting cards as I indicatedI was glad to give the staff various greeting cards thru the decades; never did I expect the staff to send me anyTHERE IS NO TRUST WITH ME FOR two people I have named who do billing BUT A LOT OF TRUST WITH THE STAFF WHO HAVE ACTUALLY DONE DENTAL WORK ON ME