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Delonghi America Inc

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Delonghi America Inc Reviews (46)

I have been in contact with *** *** and we retrieved the unitWe offered a replacement or a refund and she opted for refudnIt is in processing and she is awareThe claim will be closed out on our end

Complaint: [redacted]
I am rejecting this response because: Today [redacted] will pick up my broken unit to return to DeLonghi.  I would like to keep this case open until DeLonghi repairs or replaces the broken unit.  As of today I have no unit.I would also like to point out that, in their response to Revdex.com, DeLonghi wrote that I was unhappy with the time that the original service took (2 months).  That is true.  However, the main point of my complaint is that the unit was returned BROKEN after 2 months.  Had the unit worked when it was returned I never would have filed a complaint.  I would have overlooked the fact that the machine was in the service center for 2 months and returned dirty.
Regards,
[redacted]

Hello, I have been in contact with Mrs [redacted] and her unit is currently at the service center. They are repairing under warranty and some parts required ordering. I have given Mrs [redacted] my info and advised if this...

doesn't get resolved soon to call me back directly. Thank you

I received the refund check today.  You can close this issue.  Let me know if I need to do anything else.  Thanks again for all your help.

hello,We are currently working with this consumer on this issue.She actually ordered the unit from Amazon BUt had it shipped to an address in Ohio. Then I guess she had it forwarded to Mexico. Our units warranty clearly staes we cover units bought and sold in US that are in the US. We do not cover...

warranty in Mexico.we offered to send a new unit to the OH address as we do not ship to Mexico. Our warranty is that we repair or replace a unit, not refund. It was bought from Amazon, not us dorectly so we stand behind the units warranty coverage.We will gladly replace the unit and send it to an OH address once provided.I actually spoke with the call center this morning on Ms Toth to offer this and obtain an address to xlose out this claim.We will deal with the consumer on this.Thank you

Hello,I have been in contact with Mr [redacted] and we are in the process of retrieving the units for inspection. We have recommended he send us pictures which he has done. Once we can figure out the issue we will be in touch and deal directly with the consumer on this.Thank youRobin [redacted]

To update on this case: we reached out to Mr [redacted] to see how his unit was working. We replaced it for him but he is claiming it is not cooling. I will work withhim on the issue.he has agreed to try some things I suggested and get back to me in a few days.I will deal with him moving forward to...

resolve his issue.

Last week I filed a complaint against Delonghi. They have finally warrantied my item, and I was hoping to update the complaint, but I’m not sure how to go about doing that. Can you update or tell me how I go about updating this complaint?

Please close my complain # [redacted] because the Delonghi American Company sent me another AC in good working and shape condition.

Complaint: [redacted]
I am rejecting this response because: CLEARLY if you look at the receipt you will see it was SHIPPED TO MEXICO. the billing address of the card I used was from my bank in ohio. I AM NOT IN OHIO. A MACHINE SENT TO OHIO WOULD BE COMPLETELU USELESS AS I WOULD NOT BE THERE TO USE IT. OBVIOUSLY THERE IS MISCOMMUNICATION. PLEASE SEND A REFUND OR ORDER A SIMILAR MACHINE SENT TO ME IN MEXICO AS YOU DO HAVE THE ABILITY TO DO THAT. HERE IS A COPY OF THE EMAIL I RECEIVED MARCH 25. SO WHY ARE WE HAVE A SUDDEN SHIFT IN AGREEMENT?THE PHOTO AND RECEIPT WERE BOTH SENT. IF YOU NEED ME TO FORWARD THE ORIGINAL EMAIL, PLEASE SEND ME AN ADDRESS TO DOS  O AND I WILL BE HAPPY TO. ONCE AGAIN. A MACHINE IN OHIO WOULD BE USELESS. I AM NOT THERE TO USE IT!Dear Elizabeth,Thank you for contacting DeLonghi Customer Service. My name is [redacted], ID# [redacted] and I'll be more than glad to help you today.If you can please send me a copy of the receipt in pdf or jpeg we'll get started on a refund. We're not able to ship to your location so we have to send you a refund for the purchase priceThank you again for contacting DeLonghi Customer Service,Nathan, ID# [redacted]
Regards,
[redacted]

Hello,I apologize, after reading this I can see there was an incorrect reply posted here. This was a response to a consumer who's issue has already been resolved. We will contact this consumer back to resolve their issue. Thank you[redacted]

Here is a couple of examples.  I had the unit running for 3 days.  The compressor was coming on and I check the water level several times which was OK.  With the unit set at 75 degrees at 10 am outside temp was 82 room temp 78, at 12 outside temp 93 room temp 83, at 4 PM outside temp 96 room temp 93, at 6pm outside temp 90 room temp 90.  The next day set the unit to 70 degrees.  At 10 am outside temp was 77 room temp 70, at 12 outside temp 87 room temp 80, at 4 PM outside temp 93 room temp 90.  Third day was the same.  Let me know if you need anything else.  Thanks

this company is ripoff. you'll find out their warranty manipulation after you have a problem with your machine. they find out the less unthinkable reason to run away from they promise to cover their product from manufacturing defects. I have a legitimate transaction with the purchase receipt, I still into the manufacture's warranty period and they are simply refusing to honor their warranty. we should all file a formal complaint with the FTC, Revdex.com and every single consumer's protection agency in the U.S against this organized group of Thieves, that are selling their product and making millions of dollars betraying the consumers. Regards.

Review: I bought a delonghi ac unit from [redacted]com. A little after a month it started malfunctioning where water would leak form the unit on to my wooden floor. The floors got severely damaged and the only way for the water to stop leaking from the ac was not to turn it on. I contacted [redacted] and was informed that it's outside of their return policy's time frame to give me a full refund. They gave me a number for delonghi's customer service and informed me that they should be able to help me further. [redacted] also told me that I can ship the unit back to them but they cannot guarantee a full refund. I contacted delonghi, got a case number from them, waited a few weeks, when decided to follow up on the status, was told that the initial case was created incorrectly and a new case will be started, was asked to mail the pictures of the damaged floor and was assured that the case will be escalated and proper refund for both the unit and the compensation for the damaged floor will be issued shortly; called back a few times within the last few month with no resolution. Last time I called back, I received an email shortly after from one of the representatives asking me if I still have the unit in my possession; after I confirmed that I was informed that they cannot provide a refund due to that fact, they can only repair the unit but I would have to ship it to them at my own expense. This was the first time I was provided with that information. All the previous times I was told that once the management reviews the case a proper refund will be issued and that take up to 8 weeks from the date of case creation.Desired Settlement: I would like to get a full refund for the malfunctioning ac unit as well as the compensation for the damaged wooden floors that I need to repair.

Review: A fifty dollar rebate was submitted, offered from Delonghi, for purchase of an air conditioner. The rebate form was received, validated, approved earlier this month but do not have the exact date. The rep I spoke with earlier today said check still has not been mailed out, even after it was already validated. For reference, the tracking number is [redacted]. The rebate line number is ###-###-####Desired Settlement: I need my rebate check sent ASAP

Review: I purchased a DeLonghi Espresso Machine, model [redacted]; serial: [redacted] on 8/2/3013. The purchase is currently under a 1 year warranty and the steamer spout began to leak water a little over a month ago.

I contacted DeLonghi via email on February 23 to inquire about repairs or replacement under warranty, but I received no response.

I contacted DeLonghi again via email on [redacted] requesting a response to my issue.

I received an email response on March 6th asking for additional information, to which I immediately responded.[redacted] (employee[redacted]) opened case #[redacted] on March 6th, but I have not been able to get back in contact with any service representatives since March 6th despite multiple attempts on my behalf.

I followed up via email on March 13th and again on March 16th, neither of which received responses. In my March 16th email I informed them that if I did not hear back I would be contacting the Revdex.com to file a report.Desired Settlement: I would like DeLonghi to swiftly resolve the issue with my espresso machine which is under warranty by either repairing it or replacing it.

Review: I started a claim process in warranting my espresso machine with delonghi my case number is 1999, This case was started sometime in may I have made numerous calls to Delonghi cus[redacted]er service (Around 10) with promises of contact from the corporate office within 48 hrs this has never happened I eventually spoke with a supervisor named [redacted] I have spoken to her twice with promises of this issue being resolved, The first time I spoke with her ([redacted]) she sounded very convincing that she was going to handle my issue and was wondering why I have not received a new one yet and that she would find out from corporate and give me a call back this call never came after this happened I called back numerous times asking to speak with [redacted] I have not spoken with her sense and all the cus[redacted]er service reps say is they will get back to me when they hear from corporate so I waited approximately two to three weeks called today 08/22/2013 at 9:11 am spoke with [redacted] for 10min 22 sec in this time I asked for [redacted] one last time she is un available at this time, [redacted] said that as soon as WE (Delonghi) get more information we will call you,At which time I (Colton) replied I have waited three to four months for this issue to be resolved what do I need to do contact the Revdex.com at which time [redacted] says he understands and he will give me a call back today 08/22/2013 regardless if he hears anything or not I said that this would be great and this was the end of the conversation. It is now 8:27 pm pacific standard time no one from Delonghi has called me back. Please help, Thank You.Desired Settlement: I would like a new espresso machine like I was promised (it is still under warranty), or my money back so I can buy a different brand.

Review: In April 2015 I purchased a DeLonghi coffee/cappuccino/espresso machine from [redacted] for approx $1,000. It broke in November 2015. As per the enclosed manual, I called the authorized service center in Howard Beach, Queens. I was told to drop off the machine for repair. Only after I refused, because I live far from Howard Beach, did they agree to mail me a box for shipping. I shipped the machine and never heard back. Only after I made many phone calls was the machine returned to me 2 months later, on 1/19/16. The machine was dirty, still broken, and missing the plastic container that holds the milk. My wife immediately called the 800 # listed on the website and spoke with [redacted]. He said he would send us a box to return it for repairs. My wife said that repairs were already attempted on this machine and it obviously was beyond repair, and so we wanted a new machine or a full refund. He said he understood and would speak with "corporate" the next day. The next day (1/20) my wife received a call from a supervisor, [redacted], who repeated that a box would be sent for me to return the machine for repairs, and that the warranty would be extended "as a bonus for my troubles." My wife told him this was unacceptable, and an insult to offer to extend the warranty on a broken item. He said he'd speak with "corporate" and get back to us with a better resolution, and we have not heard from anyone at DeLonghi since. We were assigned Case # [redacted] by [redacted].Desired Settlement: I want either a full refund or a new, replacement machine. I do not want the old machine repaired. I bought a DeLonghi machine because I believed it was of high quality. It broke after only 7 months of limited use. The staff at the Service Center was rude and incompetent. But I would not have had to deal with the Service Center if the machine had not broken down. Then, to have the machine returned after 2 months broken, dirty and missing a part, just added insult to injury, worsened by the offer to "fix" the machine again. This machine is obviously beyond repair. Again, I want the machine either replaced, or to receive a full refund. I will not accept a "repaired" machine with an "extended warranty" for a broken machine.

Business

Response:

Hello,I spoke with the consumer today. She had a unit that requird service. She was unhappy with the amount of time the service took and rightfully so. We asked to have the unit retrieved for inspection at our facility but she declined atthat time. Now she is willing to send it.I explained we need to get back her unit in order to replace or repair hers. We are paying to send her a box and label to have it returned and then we will be in touch as soon as we have it. She is satisified now as long as I handle it for her as promised. And I will. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Today [redacted] will pick up my broken unit to return to DeLonghi. I would like to keep this case open until DeLonghi repairs or replaces the broken unit. As of today I have no unit.I would also like to point out that, in their response to Revdex.com, DeLonghi wrote that I was unhappy with the time that the original service took (2 months). That is true. However, the main point of my complaint is that the unit was returned BROKEN after 2 months. Had the unit worked when it was returned I never would have filed a complaint. I would have overlooked the fact that the machine was in the service center for 2 months and returned dirty.

Regards,

Review: The coffee machine that was purchase in July through DeLonghi.com has not worked properly since receiving it. It does not make hot coffee, the machine requires descaling about every 120 coffees when it is suppose to go around 200 coffees before requiring this and the machine does not always recognise the milk jug so I have to jiggle it and sometimes hold it in place to make coffees with milk. I have been complaining to DeLonghi since the machine arrived. I have requested that the machine be looked at because I truly believe it is a lemon. I have been told repeatedly that a packaging slip will be sent to me so I can send it to HQ to have it looked at, but that was 6 weeks ago. I have stopped speaking with customer service and only speak with a supervisor, [redacted] I have sent several emails requesting assistance as well, but still nothing. She has told me my case has been escalated, but I still do not have the packaging slip and I still have this machine that does not work properly. 12/3/14I have now received a packaging slip to send my machine back. Now, I just need them to look at the machine and its issues.Thanks,Kim LaRocheDesired Settlement: I do not trust DeLonghi. I do not want any of their products. I simply want to part ways.

Review: Dear DeLonhi USA Customer Support,

On April 4, 2012, I purchased from [redacted].

On August 4, 2013 the Espresso side stopped working.

On August 5, 2013 I called the number listed in the owners manual ###-###-####, to see if there was any warranty left and if not, for repair service.

I spoke with [redacted] and she informed me that it was out of warranty and that I should call [redacted] ###-###-####.

Immediately, called [redacted] ###-###-#### and spoke with a man that answered the phone and refused to give me his name. So I had to speak to this anonymous man about repairing my Coffee/Espresso Maker model [redacted]. The short of it was he thought it was the boiler fuse, he would charge $45.00, it would take 2-3 weeks to get it fixed, I would have to drive to his shop, I would get a 90 day warranty...he was surprised DeLonghi didn't give me a break...and in his opinion it wasn't worth it. Wow!

I called your ###-###-#### number again and spoke with [redacted] # [redacted],

shared all the above and she said they would replace my Coffee/Espresso Maker model [redacted], with a new unit. She instructed me to cut the power cord and mail a $15.00 check with the case # [redacted] to

Alorica Attn: [redacted] 74137

She further instruct me to call back by the end of the week to confirm they received my check...cord...and that in 5-6 business days, I should received a new Coffee/Espresso Maker model [redacted].

I thanked her and DeLonghi for their graciousness and mailed out every thing the next day. August 6, 2013.

On August 13, 2013 I made a follow up to ###-###-#### and spoke with [redacted] # [redacted]. He confirmed my envelope was received with the check and cord. He also told me that the new Coffee/Espresso Maker model [redacted] was ordered yesterday on August 12, 2013 and that I should receive it by August 20, 2013.

On August 26, 2013, I mDesired Settlement: 1. A written apology 2. Replacement of new Coffee/Espresso Maker model [redacted] 3. Hold Alorica accountable and provide training as needed...and address their logistic nightmare.

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Description: Mail Order & Catalog Shopping, Shavers - Electric, General Merchandise - Retail

Address: 2 Park Way & Route 17 South, Ste 3A, Saddle River, New Jersey, United States, 07458

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