Delonghi America Inc

Review: We purchased a DeLonghi Magnifica Espresso Machine in December of 2014. This was purchased at [redacted] Club in Lone Tree, Colorado. The DeLonghi Magnifica has never worked as it should. Lights stay on, won't reset, overall never quite right. Last week it finally completely stopped working. It will not stay on. You can plug it in, unplug to reset, and it will turn itself off and not restart. The Magnifica is still under factory warranty. We have called, emailed, and waited on hold for literally hours without assistance. Clearly their customer service is not staffed.

The Magnifica does not work. I need to have DeLonghi honor their warranty and they will not allow contact.Desired Settlement: I have read many reviews online and apparently even if you do get a hold of them and get an agreement for repair they will leave you waiting for up to a month, and the repairs have not proven to fix the problem. Based on the lack of customer service and would like a refund.

Review: I purchased a Delonghi Expresso Coffee machine as a gift for my husband in 12/2013. In Arpil 2014 the machine stopped working - the power button would not turn on for the main brewing system. The expresso button would turn on so I know the machine was getting power. I called customer service on 4/16/14 and was provided with a case #[redacted]. The person on the phone took the serial number and model number of the machine and all my personal information and told me to just send proof of purchase via email. I sent a pdf of the printout from the system where I ordered it online showing the proof of the purchase date. This was done on 4/16/14. On 4/17/14 I received a response from [redacted] who stated she needed my phone number, model number and serial number before she could help me. She also claimed she could not open my pdf. I resent all the information, again, to her on 4/17/14 and did not hear anything back. On 4/23/14 I inquired into the status again and received an email on 4/24/14 from the same person stating she could not help me until I provided the model number, serial number and proof of purchase. For a third time I sent it to her and stated that I expected to hear back within 24 hours because I felt I was getting a run around with this woman. It has been over 24 hours and I still have not heard back. I feel this company has horrible customer service, requiring me to send in documentation 3 times and still no remedy to my problem. This woman is awful to deal with and gives me the impression she has no intention of resolving this issue.Desired Settlement: All I want is a new coffee machine sent to me. I do not want the hassle of sending back the old one. A machine as expensive as this should have lasted more than 4 months.

Review: We purchased a DeLonghi [redacted] in December 2014. The original product would barely get to operating temperature. After less than than 12 uses, it would not reach above 300 degrees. We have been run around by DeLonghi customer support and Corporate for 3 months and now 3 fryers total trying to get a working replacement, and finally a refund.Desired Settlement: Refund of the $79.95 purchase price plus $5 shipping and handling on the first product return.

Business

Response:

I have been in contact with [redacted] and we retrieved the unit. We offered a replacement or a refund and she opted for refudn. It is in processing and she is aware. The claim will be closed out on our end.

Review: In late August of 2013 I bought a fully automated Coffee Machine from DeLoghni thru Amazon. The price for this machine was $ 1.634,34 !!! After owning this machine only for 8 month, it started to have problems. I contacted the DeLoghni Customer Service and got told to just do a reset on the machine and that would take care of the problem. Well, this did not solved the issue and after doing this so called fix for a few times, the machine stopped working at all. I contacted them again at the end of November 2014 and got told to send the machine to a service center in [redacted]The machine is still under warranty until August 2015). This was at the beginning of December 14. Till todate I have not gotten my machine back ! It is sitting in [redacted] because they are waiting for a part, which (I got told) is not made anymore. I got this info from the DeLonghi Customer Service which is rude & terrible. They treated me very bad on the phone, acted like I was stupid, they don't call back, they are NO HELP whatsoever!!! For the last 2 month I have been arguing with them over & over again with NO RESULTS in getting my machine back. In the meantime, I have found out, that I am not the only one who has problems with DeLonghi's Customer Service. This seems to be their treatment of customers. I have NO DESIRE to deal with them again !!!! I don't want this machine back either because of their bad treatment of customers. What would happen, if this machine would break again ?! NO WAY, I want to go thru this again and deal with DeLonghi ! I believe, that if I pay so much money for the product, that I can expect to be treated with respect & some kind of Customer Service. This is not a cheap coffee machine for $ 29.99 ! I would not expect anything, I just would buy a new machine. But with this price, it should be different. I am very disappointed in this Company & have NO TRUST left in them and their product. This experience is really bad and I don't know what to do anymore !!! PLEASE HELPDesired Settlement: Since I have lost total trust & confidence in this Company, I would like to get a total refund of $ 1.634,34 from DeLonghi !!! I DO NOT WANT THIS MACHINE BACK ANYMORE !!! I am afraid of what would happen the next time if this machine breaks down again. DeLonghi's Customer Service is soooo bad, that I do not want to deal with them ever again !!!! Could you PLEASE TRY to get me my money back ? I have been waiting now for over 3 months and think, that this is enough and I shouldn't be expected to wait any longer for this machine !!!!

Review: A portable air conditioning unit was purchased for me. While unpacking to set it up, I noticed that the remote was missing! I immediately contacted the company, so there was no lapse in time between noticing the missing part and getting in contact with them.

After several weeks of calls and emails, I finally got an email response, asking for all my information and the unit information. I responded immediately and had to wait sever more days for a reply. Finally they emailed me back including a link for ME to purchase a remote!

I explained AGAIN that it was a brand new purchase and the remote was missing from the box, so just want them to send me one so I could properly use the unit.

Then several more days passed, as I was waiting for a return email or call. The email finally came and it was the same exact email with the link for ME to PURCHASE a remote. No new information or help!

I just want the remote I paid for. I am not asking for much and week after week of trying to get someone to help me, they do not seem to care that I paid A LOT of money on their product, and I am entitled to what I paid for!Desired Settlement: I would like them to send me the remote that is missing from the AC unit I purchased from them, which was NOT cheap!

That is all I want!

Review: I purchase a DeLonghi KBH1501 Electric Kettle online few months ago. Unfortunately even with the very few uses the kettle started to develop rust inside. Upon contacting DeLonghi they advised me to cut the power cord and mail it to them. The email also included this statement "Once received it will take 1-2 days to process the order and then 5-6 days before you get your unit in the mail" today marks 3 weeks since they received my cord. upon speaking with supervisor "nice" lady beginning of last week she assured me my replacement will be shipped last Friday. Today I called again same "friendly" supervise told me she said no such think and she even has the call recorded. So at this point they made me cut the power cord off of somewhat working unit only to never get a replacement.Desired Settlement: I would like to receive a replacement of my unit! at this point I am indifferent if its exact same unit or similar as long as I get it as soon as possible!