Delta Faucet

I purchased a delta flynn model faucetDuring the install process I realized that the quality of consumer faucets is poor - almost any part like simple lock nuts that they can replace with plastic, they have! One side would not tighten! So I called customer service- that was an even bigger shockThe first rep I called promised to send me a metal washer and screws setBut this never shippedThe second time I called and requested a replacement part with expedited shipping, they refusedWhen I asked to be transferred to the manager, they hung up on me Thanks to Delta, a simple faucet change turned to a situation where one of my bathrooms was out of service for weeks Will never buy delta againStay away

Tub cracked and shows stress fractures in less than a year Purchased 8/13/at [redacted] UPC [redacted] Classic Curve 60xBathtub for $ By June tub has a crack and shows sign of stress fractures throughout the floor of the tub I filed a complaint with [email protected] on 7/30/ This is the second tub that has broken from Delta, I bought the same tub a few years earlier and the SAME EXACT THING HAPPENED The first time the reimbursed me for the tub and for labor Now they will not even honor their warranty In the past month I have submitted all paperwork from two different contractors and all pictures and receipts and Delta will not honor their warranty or reimburse for labor This is what was stated from their product claim specialist on 8/3/18: "We do understand your claim is for the replacement unit you recently purchased Your case was reviewed by my manager and by our engineers As stated below we honored our warranty oblig

Delta Faucets - Warranty - Replacement Cartridges - No replacement or help from company as per lifetime warranty We have two leaking Delta Faucets and are looking for replacement cartridges as per warrantyNo one from Canada Warranty department would return our emailsThe USA warranty department tells us to contact the Canadian Warranty departmentNo one is returning our emails to replace our leaking cartridges as per warranty

Bought a new tiny house that had a Tommy 987LF kitchen facet in itIt didn't even work for one week and the cartridge is not workingGot a plumber in to check, and yes, it is the assemblyHave contacted Delta multiple times via email to get the part, and their call wait times are over minutesIt's been weeks and I still can't use my brand new sinkCan't find the replacement part anywhere to buy it myselfI am very disappointed in the facet but even more so with the customer serviceWe will not being buying any delta products again, as well as not recommending it to the contractorAlso, my partner builds houses for a living, and he will make sure not to use delta products in any of the builds

Bought a toilet months ago and called delta at ***-***-*** for a float for this item, they do not caring products for there toilets

Tub cracked and shows stress fractures in less than a year
Purchased 8/13/at *** UPC *** Classic Curve 60xBathtub for $ By June tub has a crack and shows sign of stress fractures throughout the floor of the tub I filed a complaint with [email protected] on 7/30/
This is the second tub that has broken from Delta, I bought the same tub a few years earlier and the SAME EXACT THING HAPPENED The first time the reimbursed me for the tub and for labor Now they will not even honor their warranty
In the past month I have submitted all paperwork from two different contractors and all pictures and receipts and Delta will not honor their warranty or reimburse for labor This is what was stated from their product claim specialist on 8/3/18: "We do understand your claim is for the replacement unit you recently purchased Your case was reviewed by my manager and by our engineers As stated below we honored our warranty oblig

Bought a new tiny house that had a Tommy 987LF kitchen facet in itIt didn't even work for one week and the cartridge is not workingGot a plumber in to check, and yes, it is the assemblyHave contacted Delta multiple times via email to get the part, and their call wait times are over minutesIt's been weeks and I still can't use my brand new sinkCan't find the replacement part anywhere to buy it myselfI am very disappointed in the facet but even more so with the customer serviceWe will not being buying any delta products again, as well as not recommending it to the contractorAlso, my partner builds houses for a living, and he will make sure not to use delta products in any of the builds

lifetime warranty not grantedwhen I contacted the company they only sent parts
I recently contacted the company about the lifetime warranty guarantee that they offer on their productsI was told that I could clean off the parts and try to stop it from leakingthen I was sent parts after I already told them cleaning the other parts didn't workI am really tired of going back and forth and my sink has been dripping now for weeks

Water comes out of my delta kitchen faucet when off
My bother purchased me a new delta B4410LF kitchen faucet when he was at my home visitingMy brother is very handy so installation for him was no problemSeveral months later I noticed my water bill was slightly more than normal...checked the house for small leaks, running water, etc and found nothingSo I just chalked it up to your average spikeHowever, I noticed again my bill creeping up wards so one day while washing the dishes I noticed that my new delta faucet even in the off position water is coming from the base on of the neck but even worst when I use it water not only comes out of the designated spout it comes out equally around the neck tooNeedless to say to my surprise what I thought was an isolated occurrences actual seems to be an manufactures defectMy job has gone under some major renovation, which includes our break area(s)Each break area is equipped with a sink and a new delta B4410LF faucet and I noti

few faucets installed at our house are loosing paintThe warranty says yearsBut when we contact *** Faucets they say no there is no warranty
We purchased a brand new house in June 2015, just in few months of usage we noticed that the faucet paint is just peeling off with rustNow when we are filing the warranty with builder of house, he says contact *** *** is saying no this is not covered under warrantyThey are saying we used acids & chemicals on it
I have same sink with pieces of faucets, then why only pieces are rusting outWhy all the house is not rusting outAnd moreover we have never purchased any checmical or acids to cleanWe just wash it with hand soap
If they need I am ready for them to come home and get a chemical inspection done or take any sample they need

I bought a bathtub from *** manufactured by this companyTub cracked after months of purchaseCompany refused to refund or replace product
The bath tub was purchased in July of 2016, using my *** credit cardAfter *** installed the tub, a year and three months later, cracks formed at the base of the tubOver time, these cracks became large holes, causing leakage and water damage to the bathroom floor and kitchen ceilingI contacted the company who manufactured this tub several times, spoke with multiple different representatives including the most recent Leanne who requested photos of the damage and tub, which I sent to her along with videos to her and other representativesNothing has been doneThe company refuses to help replace, repair and refund me for my purchase and the damage done to my homeI also spoke to Kiara in June of who works for consumer care for Delta Faucet CompanyI sent her photos of evidence and am being jerked around by this

Delta Faucets - Warranty - Replacement Cartridges - No replacement or help from company as per lifetime warranty
We have two leaking Delta Faucets and are looking for replacement cartridges as per warrantyNo one from Canada Warranty department would return our emailsThe USA warranty department tells us to contact the Canadian Warranty departmentNo one is returning our emails to replace our leaking cartridges as per warranty

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New Delta Faucet #11926-DST $it leakedThey sent a new cartridge it leaked, they sent another cartridge & bonnet hut, it leaked, they sent a new faucet, it leaked, they wanted to send another cartridge, I said no I want my money back, I now had more money in labor than I paid for the faucetEverytime work was done lines were flushed

Shower system installed per manufacturer instructions by licensed contractor and failed within warranty period Delta denied the claim for damages
Shower system was purchased in June 30, and installed per manufacturer instructions by a reputable licensed contractor Within one year of purchase on June 27, 2017, which is within the warranty period, the shower system failed and leaked in multiple locations causing damage to surrounding drywall and baseboards and causing mold Two licensed contractors evaluated the shower system and determined the only option was replacement of the shower system, damaged Sheetrock, baseboard and insulation, and remediation of mold caused by the leaks Followed manufacturers requirements for submitting warranty claim to cover both the cost of the shower system and cost of repairing the damages caused by it Manufacturer denied the claim despite an appeal Also researched and discovered many consumers have had similar issues with this shower sy

On 3-8-I called the Delta Faucet for warranty serviceThe aerator was worn out and needed to be replacedThe bathroom faucet was installed back on October of The brand new aerator arrived on 3-15-and now our faucet works like brand newVery happy with this Delta warranty experience

I purchased a delta flynn model faucetDuring the install process I realized that the quality of consumer faucets is poor - almost any part like simple lock nuts that they can replace with plastic, they have! One side would not tighten!
So I called customer service- that was an even bigger shockThe first rep I called promised to send me a metal washer and screws setBut this never shippedThe second time I called and requested a replacement part with expedited shipping, they refusedWhen I asked to be transferred to the manager, they hung up on me
Thanks to Delta, a simple faucet change turned to a situation where one of my bathrooms was out of service for weeks Will never buy delta againStay away

Extremely pleased with the customer service I received from Delta! I called about a replacement part, she explained that it had been discontinued, gave me options about comparable replacements and sent it to me and I got it in 2 days! Very pleasant to work with and wish I’d have gotten her name. Our new shower head is beautiful, better than the white one we had before! Thanks Delta! Your Cuatomer Service rocks!

Issues with replacement our Delta Kitchen faucet. Case # 4132037For the first time since I was a child, they did not believe my word as a customer, even though I am 58 years old, when I was trying to get am replacement for my faulty design faucet. It was a 4 year old faucet, that started to look like a 15 years old faucet.They even ask for pics and when I send them, they say that it look more like neglect. Yo think that we are going to neglect an expensive faucet? Could it had been defect on workmanship? ? I guess they rather not admit to it. What ever happened to this trusted company and the lifetime warranty? They send me admit check for just what I pay for it instead of the regular price for this year. Since they gave me a hard time to do anything, I finally decided to get me another one, but more modern and another brand, that cost us $369. Never again would buy Delta, because they were cheap on their resolution and my treatment ad a senior and a retired Veteran. They have not even send the internal deteriorated parts to fix the faucet in question or the taxes for the cheap refund for the State of Fl.Desired SettlementThe internal attachment parts that are rusty, to include the weight ring for the hose and the soap dispenser with bottle.Business Response Contact Name and Title:[redacted]Contact Email: **@deltafaucet.comHello Mr. [redacted],Thank you for your contact. As previously stated via email, Delta Faucet's Limited Lifetime Warranty covers repair parts for the original purchaser. I believe I have been more that fair in going beyond the warranty by offering you a complete faucet replacement or reimbursement for the faucet. You asked for reimbursement. Per our last email through your previous Revdex.com Case, I have submitted reimbursement for your purchase of the faucet ($141) and tax ($9.87). Please let me know if there is anything else I can help with.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have not see the taxes yet. At first the say they send the parts for the faucet I got, before I submitted the 1st complaint, but never got the parts that were faulty by rust.Final Business Response Hello Mr. [redacted],Check [redacted] was requested on 10/24/2014 in the amount of $9.87. It was sent on 10/27/2014.

Two delta faucets have failed and no word from delta!Our house was built by the contractor using the delta faucets. We are now having two that have failed. One is a shower head and needs replaced and the other is a kitchen sink faucet. I contacted customer service and was told that once I find themselves number to get back to them and they would send me replacemts ASAP. I have contacted Delta by email over the past week and have gotten no response and would like a response. The kitchen sink faucet is model number [redacted] AND THE SHOWER HEAD IS MODEL NUMBER [redacted]. I would like this resolved ASAP as promised and the whole thing replaced. It is not something that can be fixed.Desired SettlementWould like both REPLACED.Business Response Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXXContact Email: [redacted]Dear [redacted],Thank you for contacting Delta Faucet Company regarding your issues with the two faucets that you are having issue with. Please accept my sincere apology for the inconvenience you have experienced.Delta does have a warranty X-XXX-XXX-XXXX phone number to call or email us at [redacted] in the future. As the address you have sent this complaint to is our Manufacturing Plant in Jackson Tennessee. Now that I have been informed of this issue we can get this resolved quickly. I have set up case # XXXXXXXX for you to reference when you need to.Here is what I can do for you. I can send you replacements as you have requested. You will or should have received an order confirmation for the new products that you are in need for replacments. If there should be anything else that you need help with for your Delta Faucet products, I am here to help you. You may contact me directly at XXX-XXX-XXXX, [redacted] - Consumer Engagement Leader- Escalation.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I RECIEVED AN EMAIL CONCERNING THE KITCHEN FAUCET, BUT NOT THE SHOWER HEAD.Final Business Response Dear Mr. [redacted], you had contact me back regarding this issue of the wrong faucet being requested in your original case with the Revdex.com. On 8/14/2015 a new order was placed for you for the correct faucet of the [redacted]. This new order shipped on 8/17/15 and was left at your front door according to the tracking number [redacted].If you should need further help let me know.Thank you![redacted]Consumer Engagement -Escalation LeadDelta Faucet CompanyPhone: XXX-XXX-XXXXEmail: [redacted]Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)CORRECT FAUCET RECEIVED, WILL CONTACT [redacted] DIRECTLY IF ANY FURTHER ISSUES ARISE.

Delta providing plastic instead of brass compression fittings with kitchen faucets costing $240.00. Saving a few cents caused $30,000 in damage.11 months ago, new kitchen faucet installed. 3-5-2014 my wife left for work at 8:10am, I came home at 10am to a waterfall in our RecRoom and office downstairs. Ruined kitchen cork floor and hardwood floors in dining room and living room upstairs. Lucky I came home when I did. Found the compression fitting at the shut-off valve had blown apart. I should have got a brass compression fitting, but, I figured with the new plastics it must be OK. When you pay that much for a faucet you would think they would provide the best fittings with the unit. Should have gone with my gut and threw the plastic in the trash. After talking to some union plumbers, they said that they NEVER use the provided plastic fittings. What makes us sick is that we just finished a complete interior remodel in 2010!!!!Desired SettlementI think the LEAST they can do is refund the purchase price. Really think they should pay my $1000.00 insurance deductible also.Business Response Hi [redacted],I am sorry to hear that you have experienced an issue. I was able to locate your case within our system (XXXXXXX). I believe you have been provided with reimbursement information. Regarding reimbursement, I'd like to receive your faucet back for evaluation. If it is found that a non-conformance led to the leak, Delta Faucet will take financial responsibility for the issue. If you need the reimbursement information again, please let me know.Thanks,[redacted]@deltafaucet.comConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Yes, we received the paperwork. BUT, the faucet is fine, it is the cheap plastic compression fitting that is included with the installation kit that failed. I am not going to remove a perfectly good faucet and send it to them when the problem has already been fixed. Brass fitting was installed and everything is fine now, with the faucet that is, our house is still a disaster. We lost our new floor in the kitchen, the hardwood floors in the dining room and living room cannot be repaired till June(need to dry-out. The recroom downstairs is down to the studs, drywall starts being installed April 1st. Just the carpenter bill is $9,900.00, not counting the furniture and numerous other items!!! I can have a [redacted] write a statement if needed to confirm what the problem was. [redacted]Final Business Response Hi [redacted],Thank you for your message. I have forwarded it to the Product Service department. One of our reps will be in touch shortly. Thanks, [redacted]