Delta Faucet

Delta refused to refund me for an item never delivered.My husband and I ordered a part from DeltaFaucet.com on [redacted] To date, the part has not been located and when I called Delta, they said they can not issue a refund for the part and shipping. We had to have someone else come in and provide a part and fix the faucet as it never arrived. So I paid for the part that never arrived and paid again for another part that actually fixed it. This is why I do not want another part shipped but a refund for the part that never was sent.Desired SettlementTotal of order $12.49.Business Response Contact Name and Title: [redacted]-Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@deltafaucet.comDear Ms. [redacted], Thank you for contacting Delta Faucet Company regarding your parts issue. Please accept my sincere apology for the inconvenience you have experienced.Our normal online refund process is not to refund anything under $15.00. As a one-time customer courtesy, I will be refunding your $12.49 with a check request being processed today.If you should need further help in the future let me know.Best regards,[redacted]Consumer Support LeadDelta Faucet Company[redacted]@deltafaucet.comXXX-XXX-XXXX

Company does not honor written warrantySpoke to company that faucet leaked at base, and at ball of handle in addition to the wand being completely corroded. They offered to send wand but not replace entire faucet despite leaks. Desired SettlementThis product needs a full replacement at no cost to meBusiness Response Hi [redacted],I am so sorry to hear of the issues you are experiencing with your faucet. Delta Faucet's warranty covers parts for the original purchaser, but as a one-time customer courtesy I would like to send you a replacement.I was able to locate your case within our system and will be sending you an email as well. Please let me know if there is anything else I can help with.Thanks,[redacted]

The first tub wall clips were weak and breaking. We reported it and got a replacement. The replacement had chips on it. They wont replace it againWE paid over $220.00 and it has a one year warranty on it. WE want a new one and they would need to make sure it is wrapped better.Desired SettlementWE want another oneBusiness Response Contact Name and Title: [redacted]Contact Email:[redacted]@deltafaucet.comHi[redacted],I was able to view you case and the photos provided. I'd like to help resolve this. Can you please attach or email (**@deltafaucet.com) photos that clearly show the affected area. I am not able to see the issue from the photos provided. Has this replacement unit been installed? Looking forward to hearing from you.Thanks,[redacted]

Hello:This is a record of the email thread with Delta in regards to the defective product. Delta did acknowledge the product was defective and authorized a replacement shower after I submitted photos of the damage. I picked up the replacement at [redacted] and had it installed since there was water damage due to the crack (which I repaired with putty to offset any further damage). The cost for labor was $2000 and the additional tile work will be $200. The replacement shower width differs by approx. 3". This will incur additional expense as well as the expense of tearing out the old shower and installing the new. Delta claims that they are not responsible for labor reimbursement and are using the excuse that I have not provided photos of damage since they claim the crack is covered with putty. Photos were submitted back in July 2015 at their request which I provided, otherwise they would not have provided a replacement. Resolution: I would ask that Delta consider the expense of replacing a defective product. It is unjust that the consumer must pay for installation and repair of a product that caused the problem in the first place.They should at the very least accept some liability for labor and repair work. I would say at least 1/2 of the labor expense. Kind Regards, [redacted]XXXXXXXX-XXX-XXXX[redacted] Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]Dear Mr. [redacted],Thank you for contacting the Revdex.com regarding your recent shower unit issues. Please accept my sincere apology for the inconvenience you have experienced.After reviewing your case #XXXXXXXX, there is nothing showing that we denied you any type of reimbursement. We only requested the following items from you to be submitted for review.Proof of purchase for original and replacement products (we supplied the replacement products to you; they were picked up at the store). Pictures of the damages: Must be included tub/shower overall pictured of the damages and close up/detailed pictures of the areas in question. Letter of expiation along with any pertinent invoices and labor bills and a brief written account of the issue(s) you experienced. You have supplied us with the pictures but we have not received any invoices or receipts for labor billings/materials. All we are asking that you submit to us copies of these receipts for us to pay you. Our auditors request that we have these copies to process any payments/check refunds.Please submit to me personally these items and we will get this resolved for you as quickly as possible.We appreciate you and your business.Thank you![redacted]Consumer Engagement -Escalation LeadDelta Faucet CompanyPhone: XXX-XXX-XXXXEmail: [redacted]

lifetime warranty not granted. when I contacted the company they only sent parts.I recently contacted the company about the lifetime warranty guarantee that they offer on their products. I was told that I could clean off the parts and try to stop it from leaking. then I was sent parts after I already told them cleaning the other parts didn't work. I am really tired of going back and forth and my sink has been dripping now for weeks.Desired SettlementI either want another full faucet or a credit for the one I purchased not parts I didn't buy it in parts so I don't want parts in place of it. my water has been dripping which after awhile I will notice on my water bill so I want this resolved immediately.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@deltafaucet.comDear Ms. [redacted],Thank you for contacting Delta Faucet Company regarding your bathroom faucet. Please accept my sincere apology for the inconvenience you have experienced.Delta Faucet does have a limited life-time warranty on the parts of the faucet to be replaced at no charge to you. And it states that we do not cover any labor.Due to the fact that you have experienced unsatisfactory service from our warranty call center, I would be happy to replace your faucet at no charge to you.I will be placing the order for a new faucet to be mailed out to you ASAP.Please know that Delta Faucet does stand behind our products. We value you the consumer to help us make our proudcts better by listening to your issues.If you should have any further question please call me at XXX-XXX-XXXX.We appreciate you, and your business.Thank you![redacted]Sr. Consumer SpecialistDelta Faucet CompanyPhone: XXX-XXX-XXXXEmail: [redacted]@deltafaucet.comConsumer Response (The consumer indicated he/she ACCEPTED the response from the business.)they shipped a new faucet

Missing parts from package making me wait 7 to 10 business days for a new part leaving me with no kitchen due to their error.I purchased a Delta faucet from [redacted] in [redacted] and it was the last one of that model they had in the store. My plumber came out to install it, got halfway through the install when he realized there were 3 parts missing from the package. I called Delta to get replacement parts expecting that they'd overnight them to me as it is their error and that error leaves me in a worse situation than I was in prior to purchasing their product. Instead, I was met with rude customer service people who tell me that I have to wait 7 to 10 business days for the new parts to be shipped 'standard' delivery. I spoke with a supervisor who also would not offer any better resolution and she was extremely rude to me. I told her I have no kitchen due to their error and she said it doesn't matter and they can not and will not put a rush on my delivery even though the mistake is theirs. She even told me they are replacing the parts as a 'courtesy'. How is it a courtesy for the manufacturer to supply all the parts that are supposed to be in the package? I tried to get to the supervisor's manager but she refused that. For a company with a good reputation I expected to receive decent customer service and to have parts overnighted to me since it was not my error in any way. I guess decent service is not considered as part of their business model. Instead, the customer is expected to fawn over them for their 'willingness' to replace the missing parts. I've worked in service in the past and I would have lost my job if I'd treated customers the way they treated me on the phone today!I don't know that there is any resolution to this complaint but I think their lack of service should be noted so consumers know what they are getting when dealing with Delta.Thank you,[redacted]Desired SettlementI don't really know that there is a resolution short of getting these parts overnighted to me which they refuse and, by the time this claim is processed is too late anyway. Maybe as a 'courtesy' I'd like some reimbursement for the money I will need to spend purchasing all of my meals outside the home since I do not have a kitchen and cannot cook or wash dishes until I receive these parts. That is an expense I wasn't counting on when I purchased a faucet. So, 3 meals per day for 2 weeks - that is a significant expense if you figure about $10 for breakfast, $20 for lunch and $30 for dinner. In addition, I have to go out of my way to order and pick up all of these meals. IN the meantime, the food I've purchased and cannot cook now will end up tossed in the trash as a result of not having a kitchen. Before, the water was not working well and it was frustrating because it wouldn't stay on, but, at least I could turn it on. Now, I have a faucet that is not connected because the parts required to hook it up were not supplied in the box (although they are listed as included parts and Delta acknowledges they should be in the box). So, $60/day for 2 weeks = $840 for the estimated cost of dining while I am without water due to Delta's error. If they were required to pay that $60/day I'd bet they'd suddenly have a way to overnight the parts!Business Response Contact Name and Title: [redacted], Sr. Consumer SContact Phone: XXX-XXX-XXXXContact Email: [redacted]@deltafaucet.comDear Ms. [redacted],Thank you for your follow up to your Facebook posting and Revdex.com contact regarding your [redacted] and Delta Faucet consumer experience. Please accept my sincere apology for the inconvenience you have experienced with your Delta Faucet purchase.This is to follow up from my phone conversation with you this morning regarding this issue. I have also left you a voice message on the phone number XXX-XXX-XXXX.We have ordered the missing clips for the faucet you ordered from [redacted] on line for store pick up.Here is what I can do to help you.1. Please validate what parts are missing on the attached word document, per our phone conversation you told me this morning bag #2 was missing, which are the check stop and bag#4 are for the clips, as to which your plumber stated was missing. 2. We ordered the clips from bag #4. If this is what you are needing then I can overnight them to you. I will also include the parts from bag #2.3. Once you receive these parts call the plumber to have him come back and install this faucet. Please ensure that he does flush the lines on this for you when he starts the unit back up.4. Email me a copy of this plumbers billing and we will refund you the money for the extra charges.Please email me your valid address for shipping purposes as we have it as follows:Ms. [redacted] XXXXXThe Revdex.com complaint form has your address as following:[redacted] XXXXXThank you![redacted]Sr. Consumer SpecialistDelta Faucet CompanyPhone: XXX-XXX-XXXXEmail: [redacted]@deltafaucet.com