Deluxe Inn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Shipping was supposed to free!! I will not pay $for shippingYour website is the real cause of thisI am quite computer literate and I found your website very convoluted and very difficult to navigate.? As of 7:32pm 12/19/my Paypal account shows a charge of $to Calendars.com on 12/17/and credit of $on 12/18/I do not expect to see any further entries from Calendars.com to my Paypal account.? I will not order anything from Calendars.com ever again Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Manager was nice and they apologized and sent calendarsThanks! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Calendars.com admits they misapplied the California state sales tax to their shipping and handling charges for many years? They agreed to provide me with reimbursement to these overcharged taxes? Yet, they have declined to proactively reimburse their many other customers who were treated in exactly the same way? This is shameful? I will do everything in my power to see that calendars.com treats their customer base with the respect and transparency they deserve? For the record, I still have not seen my reimbursement check from calendars.com? And yes, they did provide me with a free calendar as compensation for my "inconvenience." ? I now realize this was nothing but a bribe to prevent me from blowing the whistle on their practice of misappling sales taxes for their California customers and, as they shared with me several months ago, for customers residing in many other states as well? They owe these folks many hundreds of thousands of dollars and are refusing to do so.? Regards, [redacted]

If you go to the following website: https://www.youtube.com/watch?v=LbMTa6shvEo Or simply go to youtube.com and search: ?Worst motel ever Delux Inn Grand Prairie Texas? You will find a video that I posted on January 19, 2017, just a few days after this transaction took place In that video (that took place on January 14, 2017) you will see the final moments of this transaction where I am speaking with the manager on duty of the motel and you can see that I am leaving the premises of the motel because I am refusing to stay in such a filthy motel for another minute The worker is in agreement that I am leaving as an unhappy customer and he agrees that I not only that I returned the room key to him, but that he will not give me my refund After leaving this disgusting motel, my cousin [redacted] and I proceeded to book a hotel for one night stay at a nearby Motel that was certainly livable The confirmation of the Motel reservation is 4759MXXXXX which was booked that sa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meI am still a little disappointed that I wasn't made aware of this earlier on and I won't be ordering from them again Regards, [redacted]

We are very sorry we were unable to fulfill your complete order or notify you in a timely fashionSometimes, the orders go on hold for several days while they attempt to locate additional inventoryI suspect this was the case with the Anaheim Ducks Wall Calendar.I am going to see if I can find a pristine copy in our returnsPlease call my direct toll free at [redacted] We are happy to issue a replacement for the other item in your order with free Priority shipping.? Sincerely, [redacted] VP Operations

The customer brought to our attention that California does not allow businesses to charge sales tax on shippingIn actuality, the law states that if the vendor’s cost of shipping is more than the cost charged to customers, the retailer must charge sales tax on the difference between the cost the vendor incurs and the cost charged to the customerAs explained to the customer, our website would require costly development to accommodate this functionalityAs such, we ceased to collect any sales tax on shipping in California, yet will continue to remit tax on behalf of our customers.Over three years,? this customer? incurred cents sales tax on shipping on? his orderTechnically, the amount would be reduced by the difference between our shipping cost and the cost we charged the customer.? This additional cents was remitted to the state of CaliforniaWe are uncertain how long this tax law has been in place with CaliforniaIt’s possible not all of the customer’s orders are eligible.In an attempt to appease the customer, we sent him an order for free, valued at $We are also sending? the customer? a check for the total tax charged on shipping because we have no effective way to determine how much we were charged to ship his order.Any over collected taxes were remitted to the state of CaliforniaAs such, any other customers who express concerns will be directed to contact the California State Tax Assessor to determine how to obtain a refund from the state directly.We made every attempt to appease? the customer,? and address his concerns when he made us aware of the issueHowever, we have been unable come to a mutual agreement about the best way to handle his concerns about other customersWe have not received any other complaints from any other customersTo the best of our knowledge, this particular tax law applies to California residents onlyTell us why here

Revdex.com: Dear Revdex.com,Thank you very much for so promptly taking action on my complaintI received this morning a message that a $has been refunded to my bank accountI checked my bank account, and I found the first part of my refund already posted (yes, US Bank are great in processing refunds.) As of the $3.49, it was the charge for the gift wrap up of the calendarIt obviously will show later in my account.I DO NOT LIKE the response of the company that they had any message stating their business was on Christmas vacationIf such a statement was there, I am reasonable enough not to complicate my life and other people's lifes, and would go to the neighboring PETSMART and buy the calendar 'with black cats only' that my neighbor mentioned to me he was looking for.As of still receiving the package today as predicted by [redacted] , I am in the mode 'Wait and see." I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Calendars.com has still not addressed my primary complaint: developing a proactive mechanism to reimburse those customers overcharged by calendars.com's flawed sales tax application system over the last many years When this complaint has been resolved to my satisfaction, I will be glad to "sign off" on their solution to this very serious matter As I've stated all along, the money owed to me by calendars.com is of little concern to my expected outcome of their fraudulent activity Regards, [redacted]

If you go to the following website: https://www.youtube.com/watch?v=LbMTa6shvEo
Or simply go to youtube.com and search:
?Worst motel ever Delux Inn Grand Prairie Texas?
You will find a video that I posted on January 19, 2017, just a few days after this transaction took place In that video (that took place on January 14, 2017) you will see the final moments of this transaction where I am speaking with the manager on duty of the motel and you can see that I am leaving the premises of the motel because I am refusing to stay in such a filthy motel for another minute The worker is in agreement that I am leaving as an unhappy customer and he agrees that I not only that I returned the room key to him, but that he will not give me my refund
After leaving this disgusting motel, my cousin *** *** and I proceeded to book a hotel for one night stay at a nearby Motel that was certainly livable The confirmation of the Motel reservation is 4759MXXXXX which was booked that sa

The item the customer ordered was in pre-order status until it was checked into our warehouse on Friday, September 18thOnce pre-order items are received, it takes 1-business days to get them to the appropriate bin for shippingThe customer's order shipped on 9/22/15, business days after her
pre-order item came into stock.When ordering, the item's stock status appears on the product detail page and in the cart. When items are time sensitive, we recommend ordering items that are in stock instead of pre-order or back-order as arrival dates for pre-order and back-order items are estimates.We are happy to issue a full refund for the product's cost upon receipt of the productPlease follow our return proceduresYou can find our return policy at returns.calendars.com.We are sorry for any confusion caused.Sincerely,Christi Graybill

Thank you for your replyThe calendar was a gift to thank you for bringing the issue to our attention so we could address it, as well as an attempt to appease and compensate you for any inconvenience caused by the multiple contacts you made over several monthsAll of this occurred leading up to and during the busiest part of our retail year, as you know, yet we did our best to promptly address your concerns by removing all sales tax charges from shipping for CA, even though we will still remit the sales tax owed to the state.I will check to see if the check has been cutIf not, I will mail you the money myself

In response to the complaint received by Revdex.com on 2/23/(ID ***), please note in the file that the guest was sent a check on 3/8/in the amount of $Based on discussions with Delux Inn Management, the customer complained of bed bugs yet spent 12+ hours in the
room, including staying the night, as the guest checked in at noonThe customer should be informed that Management would have been happy to provide a full refund if the customer was unhappy with the accommodations immediately after check-inDelux Inn Management consulted with pest control on 2/24/and no bed bugs were found in the roomWe request this complaint be closed. Please reply back to this e-mail with confirmation that this dispute has been resolvedKind regards, *** *** *** *** ***

The customer brought to our attention that California does not allow businesses to charge sales tax on shippingIn actuality, the law states that if the vendor’s cost of shipping is more than the cost charged to customers, the retailer must charge sales tax on the difference between the cost the
vendor incurs and the cost charged to the customerAs explained to the customer, our website would require costly development to accommodate this functionalityAs such, we ceased to collect any sales tax on shipping in California, yet will continue to remit tax on behalf of our customers.Over three years, this customer incurred cents sales tax on shipping on his orderTechnically, the amount would be reduced by the difference between our shipping cost and the cost we charged the customer. This additional cents was remitted to the state of CaliforniaWe are uncertain how long this tax law has been in place with CaliforniaIt’s possible not all of the customer’s orders are eligible.In an attempt to appease the customer, we sent him an order for free, valued at $We are also sending the customer a check for the total tax charged on shipping because we have no effective way to determine how much we were charged to ship his order.Any over collected taxes were remitted to the state of CaliforniaAs such, any other customers who express concerns will be directed to contact the California State Tax Assessor to determine how to obtain a refund from the state directly.We made every attempt to appease the customer, and address his concerns when he made us aware of the issueHowever, we have been unable come to a mutual agreement about the best way to handle his concerns about other customersWe have not received any other complaints from any other customersTo the best of our knowledge, this particular tax law applies to California residents onlyTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.There appears to be some technical defect somewhere in the communication because the business says they cannot find my email, although I did send them an email inquiry (screenshot attached)The business is correct that one of their representatives called me yesterday--although, curiously, I never received a confirmation email from them about this communicationHowever, I did receive an initial email confirmation dated Dec2, Therefore I find it incomprehensible that the business says they do not have my email in their fileThe business proposed to send the item via express mail, which, if completed, would be satisfactoryI will call the business to seek mutually satisfactory solution.
Regards,
** ***

We are very sorry we were unable to fulfill your complete order or notify you in a timely fashionSometimes, the orders go on hold for several days while they attempt to locate additional inventoryI suspect this was the case with the Anaheim Ducks Wall Calendar.I am going to see if I can find a
pristine copy in our returnsPlease call my direct toll free at ***We are happy to issue a replacement for the other item in your order with free Priority shipping. Sincerely,*** ***VP Operations

The customer accidentally selected Express when checking outThis customer has been a customer for years and has always ordered Standard shipping in the pastI am happy to give her the benefit of a doubt and refund the shipping charge as a one time courtesy.Please allow business days for the
refund to be issued, and an additional business days for the card issuing bank to post the transaction.Sincerely,*** ***VP Operations***

The room was filty and dirty and the toilet seat was broken and kept backing up on meThe room had a bad odor in there I couldn't stand it I had to go to Meijers to get Fabreeze to kill the smellI tried to go to the office to file a complaint or have my room switched no one was available at the officeI was very disappointed with their serviceI would not recommend anyone to stay in that HotelI did request a refund but they refuse to do so or wouldnt even offer me a discount for another stay in one of their other hotelsbut I will never go there againI think the board of health should go inspect this place