Deluxe Inn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Shipping was supposed to free!! I will not pay $for shippingYour website is the real cause of thisI am quite computer literate and I found your website very convoluted and very difficult to navigate. As of 7:32pm 12/19/my Paypal account shows a charge of $to Calendars.com on 12/17/and credit of $on 12/18/I do not expect to see any further entries from Calendars.com to my Paypal account. I will not order anything from Calendars.com ever again
Regards,
*** ***

Hello,Your shipping charge of $has already been refunded. Please allow your bank up to days to post the refund. I will submit a separate request for the sales tax of $to also be refundedPlease allow us business days to process your transaction and business days for
your bank to post the refund.In the future, you will be charged shipping and sales tax unless you have a promotional code to remove shippingWe have to remit sales tax whether or not you actually agree to pay it.

Dear Mr***,I was only able to locate one order for you, ***. The PayPal transaction number for that order is ***Is it possible you saw the authorization and the settlement? The charges were as follows:Calendar - $6.99Shipping - $6.00Sales Tax -
$.54Total - $13.43Unfortunately, I am unable to cancel your order as it has already shippedIf you wish to receive a full refund, please follow our return instructions at returns.calendars.com.Please log in to your PayPal account and see if the authorization has droppedIf there is a second charge, please provide the transaction ID and we will be happy to issue a refund.Thank you for your assistance with this matter.Sincerely,*** ***VP Corporate Operations

Hello, I am sorry you had a negative experienceI have issued a refund of $21.39, which is the cost of the two calendars plus taxI will also alert the publisher of your complaint about the quality of the paper.Thank you for your business.Sincerely,*** ***VP Operations & Customer
Service

Dear Mr***,Thank you for your request to be removed from our promotional mailing listYour email address has been removed from both the *** and *** promotional lists.I do not show any previous requests to be removedWhen you say you have made multiple requests, did
you click through the link in the promotional email, call a customer service agent, or email us directlyIf you emailed, can you please forward a copy of this email to ***I would like to investigate why it was not ingested into our email system originally.Additionally, I will forward your email address to our Director of Digital MarketingShe runs the email program and will ensure you are removed permanently.I am very sorry for any inconvenience caused

Initial Business Response /* (1000, 10, 2017/06/21) */
***
June 21,
Better Buisness Bureau
Brunswick St #303,
Halifax, NS B3J 3J
Case # ***
To whom it may concern,
We would like to
begin by saying thank you for offering your precious time in investigating this matter that took place in the midst of MayWe are writing this letter in respond to the mail we have recieved in June 9, written by *** of the Better Buisness Bureau to help clearify and come to a fair and just resolution
In the month of May a customer by the name of *** came into our laundromat looking for a launder service and has dropped-off an item (matress cover)The item was inspected upon arrival for a tag with washing instructions but instead we have spotted insectoid figures on the white matress coverAs a safety precaution we have disposed of the remainder of the bed bugs because they can carry and transfer diseases that may cause illness if met on contactThrough a telephone call we have notified the customer that we have not laundered her item because bed bugs are categorized as safety hazards among work places and suggest that she pick up her item as soon as possible
As a proffesional and as honest buisnessmen, we have declared our right to refuse of service because processing an item containing bed bugs would violate the policy regarding safety regulations and could potentially causes problem in the future to both our buisness and customersTo of our knowledge and experience, bed bugs should not be treated through laundry machines and instead must be consulted and handled by proffesional exterminators or pest control companies
*** has responded to our phone call the following day with a disgruntled and agitated tone threatening to bring "sniffer dogs" into the laudromat to investigate to see if the root of the bed bug problem has stemed from our buisness
In our defense:
Absolutely no process was done on the matress cover (nor washed, nor dried, nor it was physically/chemically altered) and the item was sent back to the customer in the state it first arrived in our laundromat
We have never ever had any reports regarding the siting of bed bugs in our laundromat
Over the telephone *** has revealed the fact that she rents apartment rooms to families; in which, the occurrence of bed bugs is more probable and likely since bed bugs tend to be found in beds and other household furnitures
To come to a close and as a last remark:
We are sorry but we cannot honor the customer's desired resolutionRectifying issues regarding bed bugs are outside our domain and our business is not responsible for damages, losses or anything else that take place outside the vicinity of our storeThe services that we do offer in store to our customers are wash/dry/fold drop-off services, dry cleaning, alterations/tailoring of clothingOnce again we apologize for the inconvenience but that's all that we can offer at our store and we wish the customer the best of luck
Sincerely,
Murphy's Laundromat

Att: *** *** ***8/6/15To: Revdex.comHi, This is owner of "Deluxe Inn" Motel and complaint ID is ***YesMr *** *** *** had rented a room for nights and he stayed nights without any distrubanceBut next morning to 2nd night I had carpet installer who started laying
carpet to next room at a.mnot at a.m Thinking he wosince it was a.mBut I had asked appoloay for any inconvinienceHe wasn't still satified and checked out leaving a room key in a office and saying to give one night refudnHe walked out of office before my wife got chance to say to ask him to stop in order to give a refund of $50! For us to give a refund we need his credit card information and a receiptbut he didn't stop at allThat's the reason we could not credit his account with If he is asking for all three night refund I think it is not fair but I already give him one night refund which he didn't stay at my place.Thanks ***

It appears your package was lost in the mailI see you spoke with our Customer Service Manager and she issued a free replacement order today, with Express shipping to get your order there in time for the holidayWas that solution acceptable to you?We do not have voicemail on our main toll
free numberCan you please respond with the number you called where you left a voicemail? I also checked our email management system for an email from you and do not see any emails from the email account we have on fileHow did you submit your inquiries?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Manager was nice and they apologized and sent calendarsThanks!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Calendars.com admits they misapplied the California state sales tax to their shipping and handling charges for many years? They agreed to provide me with reimbursement to these overcharged taxes? Yet, they have declined to proactively reimburse their many other customers who were treated in exactly the same way? This is shameful? I will do everything in my power to see that calendars.com treats their customer base with the respect and transparency they deserve? For the record, I still have not seen my reimbursement check from calendars.com? And yes, they did provide me with a free calendar as compensation for my "inconvenience." ? I now realize this was nothing but a bribe to prevent me from blowing the whistle on their practice of misappling sales taxes for their California customers and, as they shared with me several months ago, for customers residing in many other states as well? They owe these folks many hundreds of thousands of dollars and are refusing to do so.?
Regards,
*** ***

Revdex.com:
Dear Revdex.com,Thank you very much for so promptly taking action on my complaintI received this morning a message that a $has been refunded to my bank accountI checked my bank account, and I found the first part of my refund already posted (yes, US Bank are great in processing refunds.) As of the $3.49, it was the charge for the gift wrap up of the calendarIt obviously will show later in my account.I DO NOT LIKE the response of the company that they had any message stating their business was on Christmas vacationIf such a statement was there, I am reasonable enough not to complicate my life and other people's lifes, and would go to the neighboring PETSMART and buy the calendar 'with black cats only' that my neighbor mentioned to me he was looking for.As of still receiving the package today as predicted by [redacted], I am in the mode 'Wait and see." I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,
[redacted]

Customer placed her order on 12/25/15, a holidayPer our website's stated policies, orders with Standard shipping typically take 1-business days to be prepared for shipping and to business days to be delivered.? Per our stated shipping service level commitment, customer's order was
shipped on the next business day, 12/28/Her package should have been delivered by the 7th business day, which was today, 1/7/The package shows delivered as of yesterday, 1/6/16, exceeding our stated shipping service level policies by business day.When the customer called to complain about the shipping service level, she was immediately refunded $? + $shippingTypically, when there is no error on our part, we ask for the product to be returned for a refund of product cost onlyThe customer has the gift wrapped product in her possession, but prefers not to return it.? As a one time courtesy, we will refund the remaining gift wrap charges of $3.49, but request that, going forward, the customer familiarize herself with the stated policies before placing an order.I have attached? two? images, one? of the refund that was issued on 1/5/and the refund issued for $today for her remaining gift wrap chargesPlease allow business days for the bank to settle the refund issued today.To view our stated shipping policy, please go to shipping.calendars.com.To view our return policy, go to [redacted].Sincerely,[redacted]VP Operations

Hello Ms[redacted],? I am sorry the first agent with whom you dealt did not issue a shipping refundThat is our standard practiceHe will be coached accordinglyGratefully, the next agent who touched your issue overcompensated for the late delivery and issued a full refund on your entire
order!? You should see your refund within the next business days.Sincerely,[redacted]VP Operations, Calendars.com

I am very sorry you were not treated well.? Because your order has not shipped, you were not charged for the orderIt appears your order was cancelled by one of the agents with whom you spokeDid you request that your order be cancelled?I have issued a complimentary order that will be shipped
to you with Express ShippingOur Customer Service Manager will reach out by phone to discuss the way your order issue was handled.Our Fulfillment department has been overwhelmed recently by the quantity of ordersHowever, things seem to be calming down nowYour order should ship out today or tomorrow and arrive by Monday or Tuesday.We are very sorry for any inconvenience caused.Sincerely,[redacted]VP Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meI am still a little disappointed that I wasn't made aware of this earlier on and I won't be ordering from them again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Calendars.com has still not addressed my primary complaint: developing a proactive mechanism to reimburse those customers overcharged by calendars.com's flawed sales tax application system over the last many years? When this complaint has been resolved to my satisfaction, I will be glad to "sign off" on their solution to this very serious matter? As I've stated all along, the money owed to me by calendars.com is of little concern to my expected outcome of their fraudulent activity
Regards,
[redacted]

Hello,I am very sorry you had such a negative customer service experienceThat is ridiculous and will be brought to the attention of their manager.First, I am happy to issue a refund for the $I will have our Operations team take care of that today.? We typically only offer complimentary
labels when there is an error or the merchandise is damaged or defective.We had a callback service last year that was unreliableI will commit to researching and, hopefully,? finding another before our peak season next year.In regards to your question about offering free return shipping in our Amazon shop, I am not certain we can realistically and still remain a profitable business in that retail spaceI have not had the same experience as you with my? Prime membership? and return shippingWhen the issue is a preference issue, I have always had to payI will commit to researching this furtherI suspect those who are offering return shipping are working that cost into the cost of the item so their margins are covered.? From a business standpoint, it comes down to cost; our cost to purchase the item, stock it, pick it, ship it, sell it on Amazon, etc.? Our current goal is to offer the most competitive pricingIf it is determined we need to work return shipping into the equation, the strategy will change.Thank you for all of your very thoughtful suggestionsThey are appreciated.Sincerely,[redacted]VP Operations