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Denali Real Estate

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Reviews Denali Real Estate

Denali Real Estate Reviews (31)

Property Management Failure
PUBLIC CONSUMERS ATTENTION! IMPORTANT! (Message me)

I hired Denali Real Estate as property management company, Mike is the owner and they have took my money and never returned my deposit back to me it's been over 35 days! Mike lied to me so many times and promised me if I was unsatisfied with their service they would cancel without any problems. As soon as I signed up with Mike the next day I could not get a hold of Mike and no communication at all from this company. Mike did not post our house for rent on time, instead he delayed the process and listed our property after couple of days, which caused us financially. Once when I called Mike and expressed how unhappy I was, he got loud with me and said I don't care, it's not my house and you have to deal with me.

Mike has violated multiple code of conducts within the Arizona Department of Real Estate who issues Mike's license for misconduct and lying to consumers to get their money and he stops communicating back.

I have filed a formal complain with Arizona Department of Real Estate (azre.gov) that issues Mike's license (message me for help). Also filed a formal complain with the city of Mesa (mesaaz.gov) who grant business license to their LLC. Also with Arizona Real Estate Investors Association (azreia.org) and National Association of Residential Property Managers
(narpm.org) and National Association of Realtors (nar.realtor).

People a review is not as strong as a formal complain. Above are the sites to file your formal complains if you encounter an issue with Mike and their company so they can investigate and stop this fraud!

Massage me for help.

The deposit was returned to the tenant as required. We sent it to the tenant via certified mail but apparently it was lost in the mail as we do not have any record of it being delivered by the *** *** ***. We do have record/copy of the certified mailing along with the date
it was mailed. Since we do not show the refund check was cashed by the tenant, we cancelled the original check and reissued a check. This was also sent out via certified mail and the tenant confirmed yesterday that it was received via certified mail. We do have the documentation of the original and second mailings along with all tenant move out documentation if that is needed. Please contact me at ###-###-#### or at *** if you have any additional questions.Thank you,*** *** ***

The staff at Denali are very helpful and courteous!

The staff is helpful when they raise the rent 100 bucks and you go in their to give your mony,If you ask them to fix something you will find out it takes months or even yrs.I have this wooden fence that been here since I was living here which has been 4 yrs,I kept telling them bout the fence for 2 yrs its gonna fall down denali didnt care,maintaince man dennis told us to stop complaining bout the fence or they could take it down WOW! fast forward to now denali got fired because how they were doing their tennets,A new agency ashtree been on job for like 3 weeks fixed my fence and other stuff that needed fixing,I would not recommend denali to my worst enemy,idk how jacklynn could say that with a strait face denali be on some shady stuff,go ashtree

I love Denali real estate and the whole team their services are awesome

My wife and I have used Denali Real Estate to manage our rental property for 7 years and it has been an amazing experience! Mike VanVleck and his team have time and again gone above and beyond my expectations, making our lives SO much easier. They take care of absolutely everything related to the property, from advertising, communicating with tenants, handling repairs, all the paperwork, etc. I literally don't do anything other than answer an occasional call or email from them letting me know of a maintenance issue on my property, giving me the lowest bid from their various contractors and asking for my approval to proceed. Fantastic service at a very fair price point and I never feel like just a number to them. I give Denali my highest recommendation!

Great experience from my first interaction to my most recent maintenance needs. Team is great and website is easy.

For about a year now, I have used Denali Real Estate to manage my rental property in Chandler, AZ. They have made everything so easy. I am completely hands off because Denali takes care of everything. They call my warranty company when something breaks, they schedule their handyman if my warranty company doesn't cover something, they hired the cleaners to clean my home to make it renter-ready, they found the renters, and the list goes on. They simply notify me here and there when they need to of little things. I use them because my husband used them for his property in Phoenix. I highly recommend!

I have lived under Denali Real Estate's management for 7 years. Mike was able to get us approved for a home despite our credit history when my late husband and I were in a tough spot and our current place was being condemned. Through the last 7 years, if there was a problem, Dennis handled it, even if it were minor. When my husband got sick and passed away, the whole staff worked with me to make sure I was alright and that what I needed was taken care of, including working with me when my rent was to be late for the month. I am blessed to have found them. I'm sure when I am having to move out and hopefully into my own house, I will have no issues with security deposit or anything like that.

The staff at Denali Real Estate has been easy to work with for the past 7 years. They are professional and prompt with responses and requests. Mike has always been very helpful, cooperative, and always helped with any and all leasing needs I had. I would strongly recommend them for any and all real estate needs.

Great company to work with if you have a credit history not so favorable. They are friendly, prompt and offer a great selection of rental properties. The front desk staff are very friendly!!!!!

The deposit was returned to the tenant as required.   We sent it to the tenant via certified mail but apparently it was lost in the mail as we do not have any record of it being delivered by the [redacted].  We do have record/copy of the certified mailing along with the date...

it was mailed.  Since we do not show the refund check was cashed by the tenant, we cancelled the original check and reissued a check.   This was also sent out via certified mail and the tenant confirmed yesterday that it was received via certified mail.  We do have the documentation of the original and second mailings along with all tenant move out documentation if that is needed.   Please contact me at ###-###-#### or at [redacted] if you have any additional questions.Thank you,[redacted]

The complaint filed was from tenants that recently moved out of one of the rental homes we manage.   The tenants are correct that they expected the walk-through to be completed on July 1st and on my calendar I had it was to take place July 2nd.   I'm not sure how the mix-up...

occurred.  I completed the move-out inspection on July 2nd.   There were a few very minor items noted at the home on their move-out checklist and they did a very good job of cleaning and preparing the home after they moved out.   There was very little, if any, normal wear and tear.   There were two minor items the owner insisted, against my counsel, to deduct from the tenant's security deposit which totaled $100.00.  The tenants called our office this past week and indicated they had not received their security deposit in the mail.    I spoke to them July 23rd and indicated I would issue a stop payment on the check mailed out and print another check for them.   I offered to meet them on Saturday at my office to provide them with the new check, deposit itemization and move out checklist for their records. We met today, July 25th, and we had a discussion about the deductions, answered their questions and discussed other items relating to their tenancy.  I believe this item was handled to their satisfaction based on our discussion.I would also add that they were very good tenants and wonderful people.   I would welcome an opportunity to rent to them again.

Great real estate company! They really listen to the tenants and Dennis makes sure to get things done quickly and efficiently when something happens!! Thank you for being awesome!!! I know that things will continue to be great and make sure you contact them if you are wanting a great place to live!!!

After a negative experience I received a call from Denali. After discussing with Dennis, the situation it was a mis-understanding. Dennis is an Awsome guy!! He listened to what I needed done and got it done promptly. The 2 workers Dennis sent out were just as Awsome. They fixed what they needed to in a professional and timely manner and correct the first time around. Thanks Dennis!! I apologize for the negative review and if I could remove it, I most definitely would. After all is said and done, I would recommend Denali Real Estate to friends and family.

Working with Mike and the entire Denali team was great experience for both my wife and I. throughout our time renting from them they were quick to respond to us and very helpful with any and all issues. during our move out Mike was a direct and friendly line of communication that I relied on heavily to make sure that the process was seamless and positive for all parties involved, he made sure to take my families quality of living in to account when showing the property and gave me great direction on what needed to be done. thank you Denali.

The [redacted]

I rented a property from Denali 8/14/16, when I moved in the house was disgusting. Walls were dirty and sticky all the way up to ceiling. He had someone come in and paint over it. His cleaning service was to come and clean the house but didn't so I told him never mind because I can do it my self (didn't want to wait to move my stuff in). There were items left in the yard and storage, which I removed myself. Master bed room ceiling had bubbles in paint, later when it rained I had a leak that never got fixed. The AC stayed running all day long! Had someone come look at it and was told the insulation was not good and needed to be replaced. That also never got taken care of. At the end of my lease I made an appointment with the manager to meet at the property, which I waited there for a hour (took time off of work) and he never showed up!! Now I don't have pictures because I thought I was going to be present for the move out inspection and now he is throwing all these ridiculous fees at me that I cant even defend myself for. I should have taken pictures before I moved out for my records.

We had an amazing experience renting from Denali they were always quick to address any concerns. Dennis and Mike were always in contact from the start of our lease checking in. Their online payments are easy and reliable and we were always able to count on them to fix any maintenance issues with easy online maintenance requests. If we are ever looking for another rental we will be calling Denali!

This is the first time we have had to use a property management company to rent a house. With Denali Real Estate they made the paper work process very easy to do. We haven't moved in yet but so far everything has been smooth process.

Review: I was advised on 7/21/14 that a check was being mailed to me to refund my deposit as agreed. The check has never arrived and the owner refuses to return my emails, phone calls, and texts. I called/emailed on 7/28, 7/30, and 8/8. On 8/8 the office answered my call and said the check had been mailed "last week" and would have the owner call me. I called back today on 8/11 and was told the owner was too busy to investigate why I had not received my check. Per my contract and state law, I should have received my deposit the week of July 21st. I believe this business is deliberately avoiding me in an attempt to retain my deposit.Desired Settlement: I would like my deposit refunded as per the agreement asap.

Business

Response:

The deposit was returned to the tenant as required. We sent it to the tenant via certified mail but apparently it was lost in the mail as we do not have any record of it being delivered by the [redacted]. We do have record/copy of the certified mailing along with the date it was mailed. Since we do not show the refund check was cashed by the tenant, we cancelled the original check and reissued a check. This was also sent out via certified mail and the tenant confirmed yesterday that it was received via certified mail. We do have the documentation of the original and second mailings along with all tenant move out documentation if that is needed. Please contact me at ###-###-#### or at [redacted] if you have any additional questions.Thank you,[redacted]

I have been having an on going issue with Denali Realistate since I have moved out of the home. My move out date was 11/30/15. I called and scheduled a walk through for Monday 11/30/15. A walk through never occurred, and Rich the property manager never returned my calls. I continued to call the office every few days to see what was going on. I was informed by Dennis that I would receive my deposit back with 21 days and that was on 12/3/15. I have called the office on 12/30/15, 1/6/16, 1/11/16, 1/15/16, 1/20/16, 1/25/16. I continously get told that they would email Rich the property manager. I had received only text messages from Rich, never able to reach him by phone. I was informed that he would need to contact the office or the broker for my deposit. I have also requested a copy of the damages that are claimed I had done to the property. I have yet to receive a response for this as well. I do not think that it is right for me to have to wait 2 months after to try and find out what is going on with my deposit. I have been in compliance with them throughout my lease for the past two years and my payments were always on time.

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Description: Property Management, Real Estate Services, Real Estate Agents, Real Estate Brokers, Real Estate, Real Estate Consultants

Address: 3740 E Southern Ave Ste 205, Mesa, Arizona, United States, 85206-2512

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www.denaliarizona.com


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