Dennis Dillon Auto & Truck Center, Inc.

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I still wish they could explain the reason for the charge, which they did not, but at least they are stating that they will return my money.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am thankful I had a copy of my warranty cancellation. I would advise others to get statements in writing and copies of documents. I had very difficult interactions with Dennis Dillon and I find their finance personnel to be dishonest. After trading in cars and purchasing cars at that specific location I would absolutely not do business with them again.
Sincerely,
*** ***

The radiator that was leaking, has nothing to do with any work performed by Dennis Dillon Auto Park We performed a simple recall that did not include any radiator work, and we have never seen the vehicle prior to this *** tech agrees that we did not damage the radiator We
checked with GM, who acknowledged an issue with these radiators, but GM declined to help due to the age of the vehicle
*** is not a customer of Dennis Dillon, but as GOODWILL I offered $to help pay for her leaky radiator She declined the $offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms*** did purchase an extended warranty, which is a very good thing Unfortunately not all items are covered We did go to bat and did get this item covered Ms*** has not responded to our phone calls to have her car repaired

I did phone and talk with Ms*** about our service and what went wrong. We did a poor job when ordering parts, and finishing the recalls, for MsNobella's two Suzuki's. To try to make up for our incomplete service, we did pick up the
vehicle this morning, performed the recalls, wash and vacuumed the rig and filled with fuel. As requested by the customer, I reviewed my phone call and the Revdex.com complaint with MrDillon, who was concerned, and also apologies for our incomplete service. I will work with our service crew and make sure this does not happen again. *** ***Fixed Operations ManagerDennis Dillon Auto Park

Complaint: ***I am rejecting this response because, I am askig for a refund of that paymentIf I were to cancel funds on a check that you already have, you would have grounds to send me to collectionsYou have done nothing to settle my claim that your dealership defrauded me by omitting avalible recall information on the day I purchased my FiatI have picked up my vehicle, but I am still owed compensation for the days I went without itThis claim is not resolved and unless the dealership chooses to make it right, I will be forced to file a small claims action.Sincerely,
*** ***

I see no need to dispute. As long as Dennis DylanDoesn'tCome after me for charges and feesI will have to deal with Chrysler capitalIf they ever go get the carDid a voluntary repo on recordingBack in January. And again in April. No reply from themProbably should have or should file against themMy credit score went from to due to thisJust a small time man againstA big company. LolGood luck to me in court

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The car I was inquiring about was listed at the price with pictures including the accessories onlineOffering the car without the accessories at that price was and still is advertising, and they already offered others to me at the time of serviceThe addendum was not online and did not mention price change until I was ready to purchase (test driving, my car appraised, and credit ran).
Regards,
*** ***

I am sorry we did respond to your request for a refund, based on a coupon for a major service. Our service manager was aware of it and should have contacted you and promptly sent you a refund. We have mailed a check for $for your coupon. Please accept our apology for the
slowresponse.Nissan is a great vehicle and Dennis Dillon is a great family owned dealership we hope you will consider this matter closed and willkeep your valuable business with the Dennis Dillon family of dealerships. *** ***Fixed Operations Director

After speaking to Mr***, and after a review of paperwork and payments, I have refunded the amount of to Mr***'s credit card I further offered an apology which was accepted
Joseph M***
Fixed Operations Manager
Dennis Dillon Auto Group

1st - This is correct Mr*** did put down a $1,non refundable deposit 2nd - I spoke with the manager that did this deal and he indicated that there was never any issue brought up to him regarding an additional $1,discount for financing I reviewed the non refundable deposit
form and there is nothing written on this form indicating anything being tied to financing 3rd - The Nevada DMV does not know our agreement with Bank of America As part of the finance deal with Bank of America we are required to collect sales tax, etc 4th - The excess taxes collected totalling was sent to Bank of America on 1/21/with instructions for them to apply this to Mr*** principle balance on the loan, as per our contract with Bank of America 5th - I disagree with Mr*** statment 6th - The total down payment was $7,500, as per the contract Mr*** had given us a credit card authorizaiton of $1,to secure the car on 12/24/and then on 12/26/2016, when he completed the paperwork at the dealership, he wrote a check for $7, On 12/26/a refund to his credit care was issued in the amount of $1,so we are square on the down payment.I will be glad to offer $for an inconvenience or confusion surrounding the deal

We are sorry about the issues with Mr***' Mazda The paint protection was discounted, was installed professionally, and did not have an issues Additionally, Mr*** did not want to pay for the hood repaint so we did what we could to touch up the paint chips
We have tried
other offers to satisfy Mr*** and would be happy to refund the paint protection film price, if that is agreeable with Mr***
Please have Mr*** acknowledge this agreement and I will get a check out to him next week

I spoke with the manager that finished the negotiations with the [redacted] on the showroom, before the customer met with the finance manager,  when the vehicle was purchased.  He said all the numbers, including the down payment, were specifically reviewed with the [redacted].A mistake was...

made by our finance manager and he did not collect the check at the time the customer signed the paperwork.  We are simply trying to collect money that the [redacted] agreed to pay.Thanks, [redacted]Vice President and CFODennis Dillon Auto RV Marine and Powersports

Mrs. [redacted] picked up her new Fiat on 11/11/2016.  We received an email from her on 11/10/2016 to redeposit her $1000 check because it had been returned to us previously.  At this point it was our understanding that Mrs. [redacted] understood the situation when she picked up the car and that...

this was settled.

Complaint: [redacted]I am rejecting this response because, Dennis Dillon is again providing false information. "Several offers" means more than two. I was asked if I wanted window tinting which I do not and upon the repairs being completed they insultingly offered to cancel the entire deal and refund the payments I had made, since "I obviously did not want the car". I have in writing via text message a manager telling me the car should be ready the first week of September. I also havecopies of Fiats information release dated July 2016 stating that the recal would not be completed until the third quater and other dated August 3rd that stated the repairs would begin in November. Both of those PROVE that I was defrauded into purchasing my car  on August 7th by Dennis Dillon. I have not been compensated in any way for this nor is Dennis Dillon denying my claim. I feel that refund of my down payment is reasonable and justified in this situationSincerely,[redacted]

I have offered a full refund, several times.  The customer wants more punitive damages for something, we did not do wrong.  
I hope the Revdex.com can consider this closed, as we have done everything we could to make this customer happy.

We made several offers to try and satisfy Mrs. [redacted], including a complete rescission of the car deal and the payments she had made, all of which she refused.

As their tech noted: we did not in any way cause a radiator to leak.  GM does have documented issues with radiator failures, but will not cover a vehicle this old.

Complaint: [redacted]I am rejecting this response because: The manager did call me and offer $200.00, once I told him everything that my mechanic found wrong compared to his service tech he said he was going to talk with the service advisor Lonnie and then get back to me.  I never heard back.  I suggested to him that they at least pay 1/2 of the cooling system service which is $429.65.  Included is a copy of everything I sent to them via fax.  I see in his correspondence to you that he said I am not a customer of Dennis Dillon.  Once they serviced my car I became a customer.  I hope that they do not treat all first time CUSTOMERS as poorly as I was treated.  Does that mean if you go there consistently you get better service?  As you can see in my paper work Dennis Dillon missed several diagnostic issues.  Not only did they provide paper work that stated a 24 point inspection with top off of fluids was done, they left the cap off the coolant tank and it was empty.  Whether they want to admit it or not it could be related to the radiator service which needed to be done.  Like I told him my mechanic could not say whether they were responsible for the cracked radiator, but if it was cracked before I took it in they should have noticed it during the 24 POINT INSPECTION.  If they had topped off all the fluid levels my coolant tank would not have been empty and the lid would not have been left off causing the smell of antifreeze to come through the A/C unit.  I believe the initial  HVAC  " heating-ventilation-air conditioning, or the climate system, a more consumer-friendly term is the cause of the cooling system problem and they should be held responsible for the negligence of service whether I am a "current"  customer or new customer.  I entrusted them to do a job and being a dealer of GM the HVAC recall said to take it to a dealer.  Maybe because it was a free service I got what I paid for.  Sincerely,
[redacted]