DeNooyer Chevrolet Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I was told they are done doing business with me The matter of the exhaust was brought up to them and they did nothing Also the damage caused by the faulty undercoat including my spare tire which was coated was not dealt with st allIf they are done doing business with me per the one manager how can I get it fixed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as long as my scratch is taken care of as wellPlease have the dealership reach out to me with a firm date I can stop by and have the spare tire replacedI would like the case to remain open until this matter has been fully taken care ofI would like Beau M*** to reach out to me to set this upI would also like the body shop to buff out the scratch that was on the truck when I purchased itThis should take a matter of minutes to do
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am unsure why *** *** would want to continue to drag this out and wait for DMV, which could take quite a while. I offered to bring the vehicle to him to see it. I believe he would agree that it was not completed sufficiently, and this could put this matter to rest. It has been a bad experience, has been delayed for several months, and I would like to resolve it asap. I will still have to bring the vehicle for the repairs which will extend the delays
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the response from *** ***. However, I have never met
him and his facts are not accurate. They were up front about the
damages, but I met with *** ***, the service manager, who indicated
that nothing would be done until they could advise me of my options. I never
authorized them to fix my vehicle. If it wasn't for my co-worker who
saw the vehicle in the body shop, I would not have known they were
making the repair. I did subsequently meet with *** *** but not until after
they took it upon themselves to repair the damage. I made it clear to
*** ***, to the other employees, and to *** *** that I was not satisfied whatsoever *** pushed me to take the vehicle
and the check, although I told him I was not satisfied. I have not
cashed the check so they should not consider this as proof of my
satisfaction
Although I would still prefer a new vehicle, if they would agree to pay an impartial body shop to correct the mismatched paint
colors and unsatisfactory work, I would be agreeable. I am in the
process of obtaining an estimate
I would like to add that I purchased what I thought was a new vehicle and put down what I considered to be a substantial downpayment with the intention of keeping it for many years. Unfortunately, through no fault of my own, this not only has reduced the value of the vehicle, but is preventing me from keeping this as a pristine vehicle that will hold its value indefinitely.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
the jack is the least of my concernsI've received a bill from Ford of $1437, from the vehicle that we traded in on the purchase of the new truckWe were told that they would take care of the bill (rolled the remaining payments into the vehicle purchase) but neglected the charge for miles overageThey claimed they were unaware of the overage when we first contacted them, however they had a copy of the lease, the charges from when we turned the ford in, and it was brought up multiple times up front that it was the reason we were looking for a new truck. Im on a fixed income since going out of work on disability in the early 2000's and do not have the extra moneyThey told us that they would take care of everything and haven'tThey told us that we'd have to talk to the finance manager who took care of the deal and he refuses to call us back for over a month now.
Regards,
*** ***

We have not heard from the business since they commented and nothing has moved forward. We have filed a complaint with DMVWe are waiting to hear from their investigator, and are told this could take 1-months. We have obtained an estimate for the body repairs, by an auto body shop. We do not want to take it back to the dealer. If they would agree to pay for the body work, we would accept that resolution although we are still unhappy with the entire situation.
Feel free to call *** *** ** ***
Thank you

After being told the problem when we brought the car in, they looked at it and determined that the problem was caused by something different Only to tell you later that the problem that they were told about was actually correct Then when a sensor fails in the same area they were working on they take no responsibility for the problem and charge you more money to fix itThey also tell you they're going to order a part (recall) for you and never do And they are going to talk to their GM about waiving fees, and never do!

We would first like to apologize to Mrs*** but this was an innocent mistake. We did have identical cars listed on our website with similar equipment and miles. This is what lead to Mr***'s confusion. Unfortunately, the correct Carfax Mrs*** received did show the
vehicle she was looking at was in an accident. As soon as Mr*** realized the mistake we offered to take $off the price of the vehicle but Mrs*** at this point no longer wanted the vehicle. We refunded Mrs*** her deposit of $100. To make matters worse, we did have a computer glitch in our system and the 2nd vehicle was in fact still on our website, even though it had been delivered on 3/29/14. Our vehicles are supposed to come off our website once they are sold and we are currently investigating as to why this was not done on this vehicle. This was the reason for the second salesman believing that is was still here and telling Mrs*** to come to the dealership and take a look at it. I have left several messages with Mrs. *** but was unable to reach her at this point in time. DeNooyer Chevrolet is not in the business to mislead it's customers and does sincerely apologize for the mishaps. We are working on a system of better checks and balances to ensure this does not happen again

On February 27th, our Service Manager, *** ***, spoke with *** ***. He apologized for the confusion, but we closed early on Friday due to work being performed on the shop starting Friday evening until Sunday evening. We had called all of our appointments for Saturday that were
made before Friday and rescheduled them. Unfortunately, we forgot to turn off the website to let any customers contacting us after Friday afternoon of this. When *** *** made the appointment online, all of our service personnel had already left for the weekend and we only received his appointment confirmation on Monday after the fact. We did apologize to *** *** for the confusion and inconvenience. *** *** told *** *** that when it was convenient for him to call back and make an appointment, we would provide a rental, free of charge. We currently have parts set aside for *** ***'s repairs but as of this morning we have not heard back from him in regards to making an appointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me upon receipt of a check from them.
Regards,
*** ***

We have received the estimate and we will agree to pay this if DMV agrees that the work does need to be completed

We have just been contacted by DMV. They are going to do a physical inspection of the vehicle to determine whether or not the repairs made they approve of. They are also in contact with the customer. We will wait to see the findings before determining on how to proceed

We have looked over the photos the best we could the quality of the photos is not very good at allJoel denooyer and tom denooyer have stated there will be no refund at this timeWe will though fix all issues you have with your vehicle and provide a loaner car for the time the vehicle is at the
shopAt no chargeWe at denooyer Chevrolet take great pride in our work and customer satisfactionAnd I think that years as the number upstate *** dealer can attest to thatIm very sorry you have issues with your vehicle but can assure you I can make all the issues rightAnd with the assistance of tom and joel make you happy again with your vehicle and denooyer ChevroletYou can contact me by phone ###-###-#### or by email at ***@***.com then we can move forward with the repairs your not happy with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
After reading the letter from the business, all statements made by them are false. I spoke to a salesman and the business manager. They stated that cars were coming in and that they could transfer in a car. They did neither. They acknowledged in digital communication that they knew they had no cars to sell when they advertised the vehicle 3 times in paper, left on its website, and numerous TV ads. I solicited them again & again with no response. They listed a car’s stock # that was a fabrication. I monitored their inventory for 8 days and informed them of a car nearby. No response. Because I it appears that this is going in circles with no honest engagement , I have already contacted the Consumer protection office and they have transferred this to the Attorney Generals office for prosecution for blatant illegal activity. If you have further communication for me, feel free to do so. Thank you for your time: [redacted]

We do apologize for any confusion for Mr. [redacted].  We have checked our records several times and show no documentation that any numbers were worked with our sales manager in regards to a 2018 [redacted] RWD.  We have many of these in fact on our lot and sold over 20 of them off of the...

ad in the month of April 2018.  With that being said, if we did not have a vehicle on the lot as Mr. [redacted] states we always have some intransit from the factory or we can purchase them from another dealer.  Unfortunately the [redacted] rebate ran from 4/1 - 4/30 so the manufacturer rebates are different currently from April and therefore we can not offer the old rebates to Mr. [redacted].  We are very sorry if Mr. [redacted] spoke with a sales person that had given them false information.

If [redacted] would like to submit a copy of his estimate to us we will definitely take a look at it.   We were waiting for DMV because it was [redacted] who initiated the request for them look into the situation.  We are not guaranteeing that we will pay for the estimate that is provided but in the event that we do, we would ask for [redacted] to sign agreeing that all claims will be resolved by us paying for the repairs.

Originally, I filed this complaint and the DMV complaint because [redacted] said he would not do anything to resolve this.  [redacted] said they would make the repairs, but I would like to have another body shop make these repairs.  This is an option that I should have had from the beginning.  I have not gotten any response to this request.  DMV can take several months to resolve this and I would prefer not to wait any longer.  Several months have already passed.  I have obtained an estimate which I would be glad to submit to you and to [redacted].  I see no reason to wait.  I would also be willing to bring the vehicle to [redacted] because I am confident that he will agree that this is not satisfactory work, especially on a 2014 brand new truck.

This vehicle was last in our service department on 1/2/15 at 80,842 miles.  We found that the vehicle has a noise from the lower intermediate steering shaft.  [redacted] declined to have that part replaced at the time.
The vehicle does have a special policy coverage from GM...

for the replacement of the upper steering column and/or power steering control module for loss of power steering assist (see attached).  The lower intermediate steering shaft is not a part that is covered under the special policy from GM. 
We contacted CapitaLand Motors, the dealership [redacted] brought her vehicle to on 7/16/15 for a second opinion.  Their findings for the steering noise complaint was the need to replace the lower steering intermediate shaft, as was our diagnosis.  They provided the customer with an estimate to repair as well, due to the fact that this part is not covered under warranty (see attached).  As such, with this vehicle being out of warranty, the necessary repairs would be solely the customers responsibility.
We would off to prove a courtesy of 10% off of the parts and labor to replace the intermediate shaft as a courtesy to the customer.
Rick F[redacted] (Service Manager)

We apologize in the delay for response but they email was in my spam. As for the customer, Randy did realize that the rebate amounts given to the customer was incorrect but we still sold the vehicle to the customer at the sales price listed on the internet which included the rebates that the...

customer was not entitled to.  As for the financing, unfortunately those rebates listed on the internet was based on rebates used only if a customer financed through GM Financial and we also have not control as to what the financial institutions charge for rates.  If the customer is unhappy with the rate he can refinance through another financial institution of his choosing.   At this point we feel that we honored our internet sales price even though we admit for quoting the customer with incorrect rebate amounts.  He still received the same deal as if he were entitled to the $4000 in rebates.