Dental Health Services Inc

Re: *** *** Revdex.com Case No***
Dear Consumer Complaint Department:
We are in receipt of your letter dated June 27, regarding Mr***'s request tocancel his policy and for a refund of his premiums paid in advance
Dental Health Services' supports the mission and goals of the Better
BusinessBureauUnfortunately, Health Care Privacy laws and regulations prevent us fromdisclosing details about Protected Health Infottnation without a signed authorizationfrom Mr***.We can disclose Dental Health Services contacted Mr*** on July 5, 2016regarding the resolution of his complaintWe also mailed a letter to Mr***responding to his concerns and requests
If Mr*** would like us to release his health care information, enclosed is anauthorization form for him to complete and return to my attention
If you have any other questions, contact me directly at 800-248-ext*** oremail me at ***@dentalhealthservices.comI will be glad to assist you!Sincerely, Sylvia G***External Affairs andProfessional Service Specialist

We are in receipt of your letter dated March 21, regarding Ms***concerns, request for a refund for two years of premiums and cancellation of herpolicy.We support the mission and goals of the Revdex.comUnfortunately,Health Care Privacy laws and regulations prevent us from
disclosing derails aboutprotected health care information without a signed release form from Ms.***.We can disclose Dental Health Services contacted Ms*** regarding herconcernsIf Ms*** would like us to release the details of this resolution,enclosed is a release form for her to complete and return to my attention.If you have any other questions, contact me directly, at 562-276-or email medirectly at ***@dentalhealthservices.comI will be glad to assist you
Sincerely, Sylvia G***Professional Service Specialist

Dear Consumer Complaint Department: We are in receipt of your letter dated March 19, regarding Mr***’s request for a refund of his annual premium paymentDental Health Services’ supports the mission and goals of the Revdex.comUnfortunately, Health Care Privacy
laws and regulations prevent us from disclosing details about Protected Health Information without a signed authorization from Ms***We can disclose Dental Health Services spoke to Mr*** on March 20, regarding his request and the matter has been resolvedIf you have any other questions, contact me directly at 800-248-*** or email me at ***@dentalhealthservicesI will be glad to assist you! Thank you, Denise H***Grievance Coordinator

We are in receipt of your email dated March 21,regarding Ms***concerns, request for a refund for the March premium and cancellation of her policy.We support the mission and goals of the Revdex.comUnfortunately,Health Care Privacy laws and regulations prevent us from
disclosing details aboutprotected health care information without a signed release form from Ms***.We can disclose Dental Health Services contacted Ms*** regarding herconcerns and resolved the matterIf Ms*** would like us to release the detailsof the resolution, enclosed is a release form for her to complete and return to myattention
If you have any other questions, contact me directly, at 562-276-or email medirectly at ***@dentalhealthsctvices.comI will be glad to assist you
Sincerely,Sylvia G***External Affairs andProfessional Service Specialist
***Please see attached document***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

March 31, 2017 Revdex.comConsumer Complaint DepartmentStation Drive, Suite 222Dupont, WA 98327 Re: *** *** Revdex.com Case No*** Dear Consumer Complaint
Department: We are in receipt of your email regarding Ms*** ***’s comments regarding the quality of service she received from Dental Health Services. We support the mission and goals of the Revdex.comUnfortunately, Health Care Privacy laws and regulations prevent us from disclosing protected health information without a signed release form from Ms*** We can disclose Dental Health Services attempted to speak with Ms*** regarding her concernsAll attempts to speak with Ms*** have been unsuccessful If you have any other questions, contact me directly, at 562-276-or email me directly at ***@dentalhealthservices.com I will be glad to assist you. Sincerely, Denise H***Member Satisfaction Assurance Specialist

February 3,
Revdex.com
P.OBOX 1000DuPont, WA
Attn: *** ***
Re: *** *** Revdex.com Case No***
Dear Consumer Complaint Department:
We are in receipt of your letter dated January 31, regarding Ms
*** request for a refund
Dental Health Services’ supports the mission and goals of the Revdex.comUnfortunately, Health Care Privacy laws and regulations prevent us from disclosing details about Protected Health Information without a signed authorization from Ms***
We can disclose Dental Health Services contacted Ms*** on February 3, regarding her request and the matter has been resolved
If you have any other questions, contact me directly at 800-248-*** or email me at ***@dentalhealthservices.comI will be glad to assist you!
Sincerely,
Sylvia G***
External Affairs and
Professional Service Specialist

Re: *** *** Revdex.com Case No***
Dear Consumer Complaint Department:
We are in receipt of your letter dated May 13,regarding Mr***' concernsabout the lack of information on our website and difficulty in communicating with arepresentative via email or phoneHe also mentioned his wife
required specialtyservices with an Endodontist and our contracted Endodontist only "works" once amonthHis concern was his wife could lose a tooth waiting for our in-networkEndodontist to accommodate an appointmentMr*** requested a billingadjustment or assistance with Specialty coverage
Dental Health Services supports the mission and goals of the Better BusinessBureauUnfortunately, Health Care Privacy laws and regulations prevent us fromdisclosing Protected Health Information without a signed authorization from Mr.***
We can disclose that Dental Health Services contacted Mr*** directly and senthi.m a letter regarding his concerns and requestsIf Mr*** would like us to releasehis health care information, enclosed is an authorization form for him to completeand return to my attention
If you have any other questions, please contact me directly at 800-248-ext***or email me at***dentalhealthservices.comI will be glad to assist you!
Sincerely,Sylvia G***External Affairs andProfessional Service Specialist
***Please see attached***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

May 18,
Revdex.com
P.OBOX 1000DuPont, WA
Attn: *** ***
Re: *** *** Revdex.com Case No***
Dear Consumer Complaint Department:
We are in receipt of your letter dated May 17, regarding Mr
*** request to cancel his policy and for a refund for the May premium
Dental Health Services’ supports the mission and goals of the Revdex.comUnfortunately, Health Care Privacy laws and regulations prevent us from disclosing details about Protected Health Information without a signed authorization from Mr***
We can disclose Dental Health Services contacted Mr*** on May 18, regarding his request and resolved the matter
If Mr*** would like us to release his health care information, enclosed is an authorization form for him to complete and return to my attention.
If you have any other questions, contact me directly at 800-248-ext*** or email me at ***@dentalhealthservices.comI will be glad to assist you!
Sincerely,
Sylvia G***
External Affairs and
Professional Service Specialist

Re: *** *** Revdex.com Case No***Dear Consumer Complaint Department:We are in receipt of your letter dated June 16, regarding Mr***'s concernthat he received a statement for premiumsMr*** stated he cancelled the policy.Dental Health Services' supports the mission and goals of
the Better BusinessBureauUnfortunately, Health Care Privacy laws and regulations prevent us fromdisclosing details about Protected Health Information without a signed authorizationfrom Mr***.We can disclose Dental Health Services contacted Mr*** on June 16,andresolved the matter.If Mr*** would like us to release his health care information, enclosed is anauthorization form for him to complete and return to my attention.If you have any other questions, contact me directly at 800-248-ext*** oremail me at ***@dentalhcalthservices.comI will be glad to assist you!Sincerely,Sylvia G***External Affairs andProfessional Service Specialist

March 27, Revdex.com Consumer Complaint Department Station Drive, Suite Dupont, WA Re: *** *** Revdex.com Case No*** Dear Consumer Complaint Department: We are in receipt of your email regarding Mr*** ***’s comments about the quality of service he
received from Dental Health ServicesWe support the mission and goals of the Revdex.comUnfortunately, HIPAA laws and regulations prevent us from disclosing details about protected health information without a signed release from Mr*** We can disclose that Dental Health Services contacted Mr*** regarding his concerns and resolved the matter to Mr***’s satisfactionIf Mr*** would like us to release the details of this solution, enclosed is a release form for him to complete and return to my attentionIf you have any other questions, contact me directly, at 562-276-or email me directly at ***@dentalhealthservices.com I will be glad to assist youSincerely, Denise H*** Grievance Coordinator

February 20, 2018     Revdex.com Consumer Complaint Department 100 Station Drive, Suite 222 Dupont, WA 98327     Re: [redacted]     Revdex.com Case No. [redacted]     Dear Consumer Complaint Department:   We are in receipt of your email...

regarding Mr. [redacted]s’ comments about the quality of service he received from Dental Health Services.  We support the mission and goals of the Revdex.com. Dental Health Services spoke to Mr. [redacted] on February 15, 2018 and approved his request to change his enrollment effective  date to March 1, 2018.   Dental Health Services also mailed Membership Enrollment Materials to Mr. [redacted] on February 15, 2018 via UPS 2nd Day Air and confirmed Mr. [redacted] received the materials.   Dental Health Services has apologized to Mr. [redacted] for the inconvenience this issue may have caused.   If you have any other questions, contact me directly, at [redacted] or email me directly at [redacted]. I will be glad to assist you.

[redacted]SUPPORTING DOCUMENTS REDACTED BY THE Revdex.com[redacted] Thank you!

From: Sylvia
Title: External Affairs Specialist andProfessional Service Specialist
Our response regarding Mr. [redacted]'s complaint was mailed out to your office
attention [redacted] on June 23, 2016. Attached is a copy of our response.
This issue was resolved directly with...

Mr. [redacted]. Dental Health Services requests your
company modify our response from unanswered and reach out to Mr. [redacted] to
inquire if the issue has been resolved.
If you have any additional questions contact me directly at 562-276-1234 or email me at[redacted]@dentalhealthservices.com.
Thank you,
Sylvia
 
Sylvia G[redacted]External Affairs andProfessional Service SpecialistDental Health Services

Dear Consumer Complaint Department:We are in receipt of your letter dated June 2, 2016 regarding Mr. [redacted]' concernsabout our response mailed to him on May 25, 2016.
While Dental Health Services supports the mission and goals of the Better BusinessBureau, Health Care Privacy laws and regulations prevent us from disclosingProtected Health Information without a signed authorization from Mr. [redacted].We can disclose that Dental Health Services contacted Mr. [redacted] via phone on June2, 2016 and came to a mutually satisfactory, reasonable resolution.
If you have any other questions, please contact me directly at 800-248-8108 ext[redacted]or email me at [redacted]dentalhealthservices.com. I will be glad to assist you!
 
Sincerely,Sylvia [redacted]External Affairs andProfessional Service Specialist

February 2, 2017
 
 
Revdex.com
P.O. BOX 1000DuPont, WA 98327
Attn: [redacted]
 
 
Re: [redacted]    Revdex.com Case No. [redacted]
 
 
Dear Consumer Complaint Department:
 
We are in receipt of your letter dated January...

24, 2017 regarding Ms. [redacted] request for a refund of her December binder payment.
 
Dental Health Services’ supports the mission and goals of the Revdex.com. Unfortunately, Health Care Privacy laws and regulations prevent us from disclosing details about Protected Health Information without a signed authorization from Ms. [redacted].
 
We can disclose Dental Health Services emailed Ms. [redacted] on February 2, 2017 regarding her request and the matter has been resolved.
 
If you have any other questions, contact me directly at 800-248-8108 ext[redacted] or email me at [redacted]@dentalhealthservices.com. I will be glad to assist you! 
 
Sincerely,
Sylvia G[redacted]
External Affairs andProfessional Service SpecialistTell us why here...

January 19, 2017
 
 
Revdex.com
P.O. BOX 1000DuPont, WA 98327
Attn: [redacted]
 
 
Re: [redacted] Revdex.com Case No. [redacted]
 
 
Dear Consumer Complaint Department:
 
We are in receipt of your letter dated January 13, 2017 regarding...

Mr. [redacted] request for a refund of his January premium because he states he cancelled his policy in December.
 
Dental Health Services’ supports the mission and goals of the Revdex.com. Unfortunately, Health Care Privacy laws and regulations prevent us from disclosing details about Protected Health Information without a signed authorization from Mr. Tanner.
 
We can disclose Dental Health Services contacted Mr. [redacted] on January 19, 2017 regarding his request and he stated the matter has been resolved.
 
If you have any other questions, contact me directly at 800-248-8108 [redacted] or email me at [redacted]dentalhealthservices.com. I will be glad to assist you! 
 
Sincerely,
Sylvia G[redacted]
External Affairs and
Professional Service Specialist

May 8, 2017  Revdex.comConsumer Complaint Department100 Station Drive, Suite 222Dupont, WA 98327  Re: [redacted]                   Revdex.com Case No. [redacted]  Dear...

Consumer Complaint Department: We are in receipt of your email regarding Mr. [redacted]’ comments about the quality of service he received from Dental Health Services. We support the mission and goals of the Revdex.com. Unfortunately, HIPAA laws and regulations prevent us from disclosing details about protected health information without a signed release from Mr. [redacted]. We can disclose that Dental Health Services contacted Mr. [redacted] regarding his concerns and resolved the matter to Mr. [redacted]’ satisfaction. If Mr. [redacted] would like us to release the details of this solution, enclosed is a release form for him to complete and return to my attention.   If you have any other questions, contact me directly, at 562-276-1234 or email me directly at [redacted]@dentalhealthservices.com . I will be glad to assist you. Sincerely,  Denise H[redacted]Grievance Coordinator

December 2, 2016
 
 
Revdex.com
P.O. BOX 1000DuPont, WA 98327
Attn: Deborah Brown
 
 
Re: [redacted]             Revdex.com Case No. [redacted]  
 
Dear Consumer Complaint...

Department:
 
We are in receipt of your letter dated November 27, 2016 regarding Mr. [redacted]’s request to cancel his policy and request to waive his balance of $103.50.
 
Dental Health Services’ supports the mission and goals of the Revdex.com. Unfortunately, Health Care Privacy laws and regulations prevent us from disclosing details about Protected Health Information without a signed authorization from Mr. [redacted].
 
I can disclose that I contacted Mr. [redacted] directly via phone on December 1, 2016 regarding his request and resolved the matter.
 
If Mr. [redacted] would like us to release his health care information, enclosed is an authorization form for him to complete and return to my attention via fax
to 562-276-1235. 
 
If you have any other questions, contact me directly at [redacted] or email me at [redacted]. I will be glad to assist you! 
 
Sincerely,
 
Sylvia G[redacted]
External Affairs and
Professional Service Specialist