Dental Health Services Inc

Greetings
 
Since filing my complaint I've made contact with the business and my complaint has been resolved. Thank you for your time and assistance.
 
[redacted]

August 21, 2017  Revdex.comConsumer Complaint Department100 Station Drive, Suite 222Dupont, WA 98327  Re: [redacted]   Revdex.com Case No. [redacted]  Dear Consumer Complaint Department: We are in receipt of your email regarding Ms....

[redacted]’ comments regarding the quality of service she received from Dental Health Services. We support the mission and goals of the Revdex.com. Unfortunately, Health Care Privacy laws and regulations prevent us from disclosing protected health information without a signed release form from Ms. [redacted]. We can disclose Dental Health Services attempted to speak with Ms. [redacted] regarding her concerns. All attempts to speak with Ms. Smith have been unsuccessful.  If you have any other questions, contact me directly, at [redacted] or email me directly at [redacted]@dentalhealthservices.com . I will be glad to assist you. Sincerely,  Denise H[redacted]Member Satisfaction Assurance Specialist

Complaint: [redacted]I am rejecting this response because: the letter mentioned in their response to you discussed a letter they sent to me. That letter essentially rejected any attempt to reconcile the complaints.  They will not adjust billing, nor help on any additional services as was brought up by Sylvia on the phone call from them.  The specialty services are included in our coverage, but as I was told on the phone - that is only if the General Dentist in their network is able to perform those services.  External referrals are not covered.  However, none of the general dentists available in my area (Bright Dental and Aspen Dental) have the ability to do this procedures, so they always do external referrals....which then are not covered.  I consider that the definition of bait and switch.  I've responded directly to Sylvia in regards to the letter they mailed me and informed them that a complaint with the State of Oregon's Department of Consumer and Business Affairs (the governing body of insurance companies for the state) will be my next step.
I do not accept their response as satisfactory.  If Revdex.com is unable to do anything further I will simply keep going through the above steps I mentioned.
Sincerely,[redacted]

Dear Ms. [redacted]:
 
We are in receipt of your letter dated October 17, 2016 regarding Mr. [redacted] concerns about...

his cancelation, billing and call wait times.
 
We support the mission and goals of the Revdex.com. Unfortunately, Health Care Privacy laws and regulations prevent us from disclosing details about protected health care information without a signed rdease form from Mr. [redacted].
 
We can disclose that Mr. [redacted] has contacted Dental Health Services regarding his concerns and we are taking care of them with him. IfMr. [redacted] would like us to release the details of this resolution, enclosed is a release form for him to complete and return to my attention.
 
Ifyou have any other questions, contact me directly, at [redacted] or email me directly at [redacted] . I will be glad to assist you.
 
Sincerely,
 
Nichole G[redacted]
Executive Assistant

[redacted] Please See Attached Documents [redacted]
Dear Consumer Complaint Department:We are in receipt of your letter dated February 8, 2016 regarding Ms. [redacted] refundrequest for the annual premium paid of $207.00.Dental Health Services' supports the mission and goals of the Better BusinessBureau....

Unfortunately, Health Care Privacy laws and regulations prevent us fromdisclosing details about Protected Health Information without a signed authorizationfrom Ms. [redacted].We can disclose Dental Health Services contacted Ms. [redacted] regarding her concernand resolved the matter.If Ms. [redacted] would like us to release her health care information, enclosed is anauthorization form for her to complete and return to my attention.If you have any othct questions, contact me directly at 800-248-8108 ext[redacted] oremail me at [redacted]. I will be glad to assist you!Sincerely,
Sulvia G[redacted]
External Affairs and
Professional Service Specialist
CC; [redacted]

Hi,    I know the site says there is nothing left for me to do since the company I had a complaint about hasn't replied but I just wanted to contact you and let you know that Dental Health Services responded to me and got my account corrected. They added my family to the dental plan like I...

had been trying to get resolved all along.    Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They contacted me, ensured my account was cancelled and i've received reimbursement for charges made. Sincerely, [redacted]