Dental One

Please refer to our earlier response, the photos we posted, taken from the listing, showed all the imperfections that are in question We never hid the curb rash on the wheels, we never hid the cracked fog light, they were all shown in the listing You are certainly going against our agreement and purposefully holding the registration of the vehicle in order to extort us into paying for the repairs, which we are not obligated to Once the registration is complete, we can look into your concerns and proceed accordingly

I would like to apologize to Mrand Mrs [redacted] for any inconvenience caused by these issues While some information in the complaint is accurate, other facts need to be clarified Regarding the 3rd row seats, we did indeed test it before it shipped and it worked perfectly However, these seats require a very specific method of folding and unfolding that must be followed exactly, otherwise the seat will not fold and unfold correctly Even with the experience we have dealing with [redacted] SUVs, we still have a hard time sometimes folding and unfolding them due to the difficult procedure [redacted] has implemented for the 3rd row seats Below is a [redacted] video that shows the proper operation of the 3rd row seats: [redacted] Regarding the carpet, we promised to steam and shampoo the carpet, not replace it, as it was perfectly fine except for the cosmetic stain Due to an oversight, we forgot to have that spot cleaned before the car left Mr [redacted] actually works in the auto detailing business and can easily have the stain removed in no more than minutes Our reimbursement offer takes into consideration this detail service that has to be done.The door handle has already been ordered and should arrive at your door in days The tracking number is [redacted] via *** The cracked dash was an oversight on our end as it's difficult to spot However, a brand new dash bezel on eBay goes for around $ The side mirrors not working is also an oversight, but should be easily repaired by replacing the respective fuse or the mirror switchThis should be no more than $10.Given this information, I would like to offer $reimbursement and the door handle that's already on the way This should take care of all the items in questionI'd like to reiterate that we absolutely had no intentions to mislead If we wanted to hide something, we wouldn't have sent a detailed video nor would we have volunteered to replace a door handle that you didn't even know about We're trying to make this right, but you also have to keep in mind that it's a used car and it can't be perfect However, we'll do what we can to make it right, and we're extending this refund offer to prove so

We have agreed with Mr [redacted] on a $all-inclusive reimbursement Mr [redacted] also agreed to remove any negative reviews posted Upon acceptance of this resolution, we will immediately process a $refund through the Credit Card Mr [redacted] used to place a deposit on the car

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: R.O[mailto: [redacted] @hotmail.com] Sent: Sunday, September 27, 11:PM To: drteam Subject: Re: Complaint ID [redacted] Importance: High Dream Team rep,Here is the link to the first three of four videos that I’ve recorded so far to document the problems and issues with this car that was seriously misrepresented and to show what lengths I am going through / to and willing to go through myself (as opposed to taking the car to an expensive dealership or mechanic) in an effort to resolve this in a reasonable and expeditious mannerhttp://we.tl/5yYVZhJdpN Please download these videos ASAP as the hosting days are limited and the video files will be deleted on October 2nd The fourth video that I completed today after deciding to give the oil pressure sensor removal and replacement one more try, will show the MAJOR JOB of performing (through tenacious effort on my part, having given up at one point), the removal and replacement of the oil pressure sensor / switch which would certainly must have been known to the seller to be an issue with the vehicle as it is clearly shown in the seller’s picture that shows the odometer with the key in the on position in that photo and the oil pressure gauge pegged to the max readingAll the other defects were certainly known to the seller such as the driver side power seat control thrown on the floor with no bezel, the passenger seat power switch broken bezel the missing console parts, the suspension creaking when the car is driven, the severely cracked, hazy and crazed (spider web like fine or tiny cracks in addition to the larger many long cracks), and so on; but these were not divulged to me before my agreeing to purchase the carToday I completed the oil pressure sensor replacement after much effort and at a severe physical cost to my body in aches and pains in my neck comparable to a wisdom tooth pain level in the left rear side of my neck / head Today’s video is comprised of a bunch of ongoing video clips taken at different times throughout the work process today to document the particular difficulties and the lengths I had to go to to finally have success at a job that would have cost upwards of $1,at a shop or more at a dealership based on Corvette forum discussionsI will send a link to the oil pressure sending unit replacement as soon as I can get if uploaded as that will take a long time at my internet upload limited speeds Download speeds of today’s DSL should allow easy downloads for Revdex.com and the sellerI have MB download speed but only kpbs upload speed which is extremely slowPlease forward the above video download link and my offer of resolution / settlement of complaint in the amount of $800,(to address all the vehicle’s problems in an amount that is extremely low compared to the actual cost to correct the defects through a dealership or mechanic, but acceptable to me as I am not asking for any labor costs of doing the work that I can do - except for the tire installation, balancing and wheel lock extraction labor cost which I want paid for since I am bearing the cost of the new badly needed tires)Any receipts of items I have had to purchase or services I paid for are available by requestI have read some of this businesses consumer complaints where the buyer exaggerated costs, provided quotes but no receipts etcYou will not get anything but actual receipts of what I paid for to get this car in proper working order and ample documentation (video and otherwise), of what work I have performed myself or paid for as was necessary simply to be able to register the car (headlamp replacement, fog light repair etc.,).Rumaldo [redacted] (505) 920-5395From: R.O[mailto: [redacted] @hotmail.com] Sent: Monday, September 28, 12:AM To: drteam Subject: Fw: Complaint ID [redacted] (correction of one sentence with missing word) Importance: High I somehow omitted the word ‘headlamp’ in the third paragraph in describing the condition of the after market headlamps that had to be replaced in order to pass the title, VIN and safety DMV inspection to get it titledI have a severe headache at the moment and had it since starting the work on this car yesterday (and I don’t get headaches generally...), so an inadvertent omission of a word is not surprising to me upon re-reading me messageThank you and sorry for any confusion in that sentence (highlighted in blue text) Regards,

I would like to clarify a few facts that are inaccurate:1) The initial complaint had nothing to do with the car's mechanical condition, it had to do with the tires rubbing the wheel well as the vehicle was lowered This was repaired for $100.2) The second complaint was regarding the brakes of the vehicle, which were about $to fix.We agreed with Mr [redacted] to refund him approximately $to take care of the issues Meanwhile, there was a registration problem that required us to obtain the title from Mr [redacted] so we can fix the error He claimed he didn't have the title, although the [redacted] confirmed it was mailed to him While we were resolving the registration problem, Mr [redacted] filed an illegitimate credit card chargeback ($500) for the down payment he put on the car, claiming "the charge was fraudulent" when it clearly wasn't We submitted the signed credit card paperwork to the credit card company and they voided the chargeback At this point, Mr [redacted] said "well somebody has to pay for the repairs." When we told him that we're planning on sending him a check, he said "I don't have time for that." This proved to us that Mr [redacted] has ill intentions regarding the refund by filing the chargeback and attempting to accuse us of fraudulently charging his card.Several months later, Mr [redacted] still insisted that he didn't have the title When we informed him that the vehicle will be repossessed if we don't resolve the titling issue, he confessed that he's had the title the whole time! Upon learning all these facts and dishonesty on his part, we've decided that we're no longer issuing the refund

The vehicle was shipped within days of payment It took days from the initial deposit because the buyer was in the process of financing and the delay was due to non-payment, he attempted to have us ship the vehicle without payment but we refused as it's against our policy and the bank's policy.We did fully inspect the air suspension system before the vehicle went up for sale and our shop found nothing wrong with it It did have an after-market air suspension system that worked a little differently than the original, but it did the same job The vehicle never went down while in our possession, as shown in the attached photos If the car's suspension had failed, how could we have taken the photos we posted in the advertisement? The car never had a check engine light, and I suspect the ABS light is due to a weak auxiliary battery which might have discharged during transit Nonetheless, we are willing to reimburse the buyer for the light bulbs in the amount of $

Mr [redacted] contacted us about this vehicle and spoke with me directly He only asked about the price and once we agreed, he put a deposit and completed the transaction shortly thereafter He never asked a single question about the vehicle, he simply negotiated the price and moved forward It was only after he paid for the vehicle that his "cousin" noticed the pictures (which showed all the imperfections he's currently talking about) that he wanted a "discount" so he can replace the tires After discussing the matter with him directly, we came to the agreement that we will contribute $towards new tires, although our photos clearly showed the tires exactly as they were, we didn't hide anything We did this out of courtesy Seeing that the buyer's expectations were unrealistically high, we told the buyer that this refund would be final and inclusive of all the vehicle's imperfection, after which Mr [redacted] declined the refund because he was counting on getting more money back after he receives the vehicle He told me that he purchased many cars online and was able to "get back a lot of money after the sale" from each of those dealers I was not going to be another victim of Mr***, so I put a condition on the refund that this would be the only refund, upon which Mr [redacted] declined the refund and said "I'll just sue you when I get the car." Very strange! Moreover, this is a year old vehicle and these issues are extremely minor relative to the age of the vehicle!I've attached photos (taken directly from our ad) that clearly show the worn tires and the non-operational AC screen Mr***'s own complaint proves that he was aware of these issues before he bought the vehicle, and that he declined our reimbursement knowing this vehicle had issues Also attached is a letter Mr [redacted] sent us to decline the reimbursement and proving that he knew of all the vehicle's faults upon purchase Given that Mr [redacted] was well aware of the vehicle's issues, we are choosing to not refund him any dollar amount He knew about these issues and this is well documented We have done everything in our power to disclose to Mr [redacted] the imperfections in this vehicle and feel we don't have to refund anything at this point We were completely transparent.Side Note: on 9/Mr [redacted] called our office and said "I'm no longer communicating with you, if you have anything to say, answer to the Revdex.com." He lied on this complaint and said we refused to work with him, which was not the case at all We always keep communication lines open between us and our customers.Mr***: please keep your responses short and to the point as the long paragraphs make it hard to understand what your actual concerns are

We never advertise our vehicles as excellent condition, especially on a vehicle that's over years old I believe the settlement we proposed is fair I'd also like to note that Mr [redacted] has retained legal representation and as a result, we will limit our responses on this forum

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Problem:Complaint ID [redacted] continuedI have not followed up on the complaint because I have had too little time due to work changes and remodelling of my home for my daughter's wedding which occurred on 5/16/I will paste in Oasis' last response and my response to it"We stand behind the fact that this vehicle was in sound mechanical condition and will disprove Mr [redacted] ' claims with documented facts: Attached is the auction Buy Sheet from [redacted] (file: J [redacted] Buy Sheet.pdf) - this vehicle was sold under "Green light" with a mechanical guarantee from the auctionThis means that we have days to fully inspect the vehicle and if we find ANY mechanical issues, we can return the vehicle to the auction for a full refund, no questions askedIf this vehicle is in as bad of a mechanical condition as Mr [redacted] is claiming, why wouldn't we return it to the auction right away? We return about vehicles to the auction every month due to mechanical issues, why would we stop at this one? We have buying and reconditioning standards, and buying Green Light vehicles is one of our requirements for this specific reasonThe following is the timeline for this sale: 12/23/- Sale initiated 12/26/- Warranty executed and paid (attached - J [redacted] Warranty.pdf) 12/29/- Warranty signed by [redacted] ((attached - J [redacted] Warranty.pdf) 1/24/- Vehicle delivered The warranty was drafted within days of the initial purchase date, NOT "over a month" like Mr [redacted] claimedWe have an auto-pay payment arrangement with CARS Protection Plus, which means all warranties are paid immediatelyThis further disproves Mr [redacted] claims that we did not "activate" the warrantyAll this information can be easily verified with CARS PP." I don't know what could have possibly happened to the [redacted] in transit - securely fastened to the transport trailer to take it from being a mechanically sound machine to one with thousands of dollars in defectsI described in my initial complaint the severe clunk on gentle acceleration and brakingWithin a hundred yards, the oil light was on and the message center read "No oil pressureStop safely." It is not in any way pertinent that paperwork exists that states that the warranty was ordered and purchased in DecemberThe fact remains that it was not in effect when the car rolled off the transport in ***Adam told me when I called to get the warranty number, that the warranty was not in active and I should not take it to a repair place until he had had the opportunity to get it activatedThe signature on the paperwork is not mine, as none was ever sent to me to signIt had to have been forged by someone at the dealership in the vain attempt to get coverage after the fact of major flaws being foundNothing in this transaction has been straightforward and above boardI only bought the vehicle from this dealership because it had a 3-year bumper-to-bumper warrantyThis warranty was never really in effect and, therefore the terms of the sale were not met.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want Oasis Remarketing to take this lemon back and give me my purchase price plus shipping Regards,

I'd like to reiterate that we have provided multiple documents to disprove Mr***' claims The vehicle was absolutely sound mechanically and we have proven it with the buy sheet The warranty was delivered on time and we have provided a detailed timeline as well as the signed active warranty (which is currently active and available for Mr*** to repair his vehicle, if it needs any work) Mr*** has not provided a single paper to prove any of these claims Mr*** was hours away from flying to *** to pick up the vehicle and drive it home - how would that be possible if we knew the vehicle wouldn't make it "feet"? It just does not make any sense

We had this vehicle for over weeks prior to selling it As with every vehicle we purchase, we put about 100-miles in testing We had absolutely no issues with this car *** *** admitted that he received the vehicle and drove it for days (city and highway) without
issue It was only when he took it to his friend's "dealership" for them to "test" it when significant damage was done to the rear end *** *** admitted that the dealership caused this damage but insists that it was our fault somehow It's very clear that his dealership/mechanic did something to the vehicle while it was in their possession! It's highly improbably that we and *** *** drive this vehicle for almost a month with no issue, and the rear end suddenly falls out during a "test"?At first, *** *** claimed that he took the vehicle to a *** dealership and that they could "do no wrong." Upon further investigation, it turns out the vehicle was not at ***, but at his friend's mechanic shop If *** *** was being transparent and had nothing to hide, why would he claim the vehicle was inspected by ***? It's apparent the mechanic who inspected the vehicle is inexperienced and clearly caused damage to the vehicle.In the improbable case that the rear end was damaged prior to the sale, and that we missed such an obvious issue during our testing, we'd like to provide the paperwork *** *** signed upon purchasing the vehicle The vehicle was sold per the attached signed Buyer's Guide (pages)

We are actively communicating with Mr*** to resolve these issues and we anticipate to have everything resolved by early next week

Per the signed paperwork, you are responsible for every repair on the vehicle, existing and future problems We discontinued our buy-back program in April, and the listing for this vehicle has no mention of the buy-back program We have proposed a solution, it's up to you whether or not to accept it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complains.It is not my problem to resolve, I'm not the one that sold a flood vehicleHonor you return policy and take this car back or it will be settled in court
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
You make me sign the AS IS form right, will that mean that I can receive a car without engine?? this is a weist of my time, car is ready to be repossesed any time, no more comunicationI hope I never did any bussines with you and the company you represent, is too late now, but I now Karma exist, is just about time

Out listings simply display the vehicle that we have for sale and we leave it to the customer to either pick up the vehicle and inspect it themselves, order a 3rd party inspection prior to the sale (posted on all our *** listings) or to buy the vehicle sight unseen Moreover, per the attached
signed Buyer's Guide, it clearly states that the vehicle is available and recommends a pre-purchase 3rd party inspection Mr*** read through this entire document, signed it and acknowledged it.I'd like to respond to every point made by Mr*** made separately:"Inoperable
Top repairs = $336.00"Per our records, the top was operational at the time of purchase and sale However, as a courtesy, we'll cover 50% of the cost of repairs on the top - $168.00."I explained and advised I do not want a car with major problems, but I would understand minor wear & tear items"The majority of the issues expressed by Mr*** are indeed wear and tear (brakes, tires, etc) and routine maintenance items, especially given that this is a year old vehicle We made no claims (listing or verbal) that this car has brand new brakes and tires If you have proof of that, please provide it."Replace completely dead (water damaged) Key Fob/Remote = $(estimated)"This vehicle has a digital key fob, which means it's not a mechanically cut metal key, meaning if it starts the vehicle but does not lock/unlock, it's not "completely dead" or "water damaged" per Mr***'s claims It could potentially be a dead battery or the key may need to be reprogrammed We will contribute $towards this repair, regardless of the fault."I also still have not heard back or received the ITEMIZED Bill of Sale per Mike’s email below." We can take care of this, however, we would have to re-draft the entire paperwork and have it signed and mailed back If you'd like to do that, let me know so I can make the adjustment and re-send it, pending approval from *** ***."After receiving it and contacting them about the condition, I went and looked more closely at the fine print in their online listing and noticed in the “taxes and fees” section they write about all of their cars being “sold as is.” What a great place to put that, rather than the actual “vehicle condition” section (??)"This very same disclosure is actually written out and explained in further detail in the Buyer's Guide which you signed before buying the carIn page of the Buyer's Guide, you signed to specifically acknowledge receipt of the Buyer's GuideA copy is attached for your reference This information is also disclosed in the Buyer's Order (attached)Per national *** guidelines, all vehicles with expired manufacturer's warranty are to be sold AS-IS, every vehicle, every purchase, every state

I strongly believe the estimates are exaggerated, especially the side mirrors, which are most certainly just a blown fuseThey can be fixed with a $fuse replacement, not a $1,repair This applies to all the other estimates; for example, the carpet replacement costs $300, not $900, especially that the carpet is just dirty, not torn and in need of replacement Given these facts, we will reiterate our offer of $plus the handle, which has already been delivered

I actually worked with Mr*** closely to resolve these issues, but his complaint only included the brakes and none of the other things listed in this complaint We did a detailed walk-around with the buyer before he purchased the car via ***, and went over the cosmetic condition of
the vehicle in detail, so I doubt he would have missed the "obvious" imperfections that he listed in this complaint As far as the mechanical condition, we did service the brakes before the vehicle left and they were working perfectly In fact, I drove the vehicle to the transporter and the brakes were perfect Also, if the brakes wouldn't stop the car, how would the transporter accept it and then be able to park it on the truck, which relies solely on the brakes! Not only does this claim not make sense, it certainly doesn't make sense that brakes would cost $6,to fix Please note: the $6500-estimate is for a lot of "recommended" maintenance and had nothing to do with the brakes I asked Mr*** to take the vehicle to a regular brake shop to get it checked out (as specialty shops overcharge) and I would cover the towing fees, but he refused That makes me question the legitimacy of his complaintHe's only interested in returning the vehicle, which is not an option on our end

First off, I'd like to apologize to Mr*** *or any inconvenience we may have caused in this matter We truly did our very best to make this deal go as smooth as possible and I would like to explain our side of the story.In regards to the shipping delays involved, we did disclose to Mr
*** in the beginning of the sale that shipping to states such as ***, ***, etc usually take significantly longer to arrange Moreover, this sale took place in the end of December, when transporters either take limited routes or take the entire Christmas/New Years week off This added to the original delays we anticipated Even then, we reimbursed Mr*** *or him to fly to *** to pick the vehicle up Eventually, we did find a shipper that would deliver the vehicle directly to Mr***' residence in *** Although it did take longer to ship, we did anticipate this delay and did communicate it with Mr*** We also offered Mr*** the opportunity to inspect the vehicle and pick it up himself If we had anything to hide, why would we offer him to pick pick it up?In regards to the mechanical issues - these are internal issues that we would not have known about unless we did a complete engine breakdown We do inspect our vehicles to a certain extent and any vehicle that shows signs of mechanical trouble (obvious signs, noises, warning lights, etc), we take it to our mechanic (***e Automotive) and they take care of the issue before the vehicle ever goes up This is a used vehicle and not a certified pre-owned Nowhere in our advertisement nor our paperwork did we guarantee that this vehicle is 100% free of any issues Contrary to that, the Buyer's Guide Mr*** signed (attached)We are certainly not using the Buyer's Guide as anWe truly were unaware of the internal engine issues with this car Had we known that, we would never have invited Mr*** to physically pick up the vehicle himself We

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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Spoke to business we are working issue out