Dental One

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,Despite how you may feel about the quotes, they are quotes from the manufactureI took the vehicle there to verify that it is not just a blown fuse as you continue to stateThey inspected the vehicleAs far as the carpet, I also took that to a detail shop and was instructed that the carpet can not be replaced in sections, it has to be replaced as a whole, is why the quote was That is why we specifically ask you about the carpetFrank specifically stated that your company tried to clean the carpet which that showed in the picture, again that's why we specifically asked about the carpet because it looked as if it had been cleaned or attemptedFrank stated that your company tried to clean it and it would not come clean and that your company was sending it out to have to carpet replacedThat was what your company statedEven when we called to question about the vehicle you (Mike) made the statement that the vehicle wasn't there, because your company was having the carpet fixedSo I am not sure why you continue to think will correct this issue, if you are truly trying to make this rightI would not be asking for you to fix these issues if I had not specifically asked you about the particular itemsThese are things we discussedAnd yes your company is very misleading, distrustful as well as providing informationBy the way you can not open the passenger doors at the same time due to the chrome trimming, its not the correct trimmingIt block one door from opening, so you have to open the one at a timeI hope we are never in any danger and have to get out of the car at the same timeBut we didn't discuss that so I would dare ask you to fix itBut when it comes to all the other things that we discussed I feel that you should be willing to repair themYou need to come up with a better way to fix these items, I am not being difficult by no meansI want what I was told I was purchasingI kept my end of the agreement and I feel that you should have to do the sameI am very aware that the manufacture prices are more expensiveSo what happen to the dash that is online that you can purchase, I am willingNo response .I don't think you are willing to correct your mistake. If your company can fix these things cheaper, ship the vehicle back and fix it like you should have done initiallyI have no problem with that as long as you fix it correctlyYes we received the door handleWe didn't receive any money to have it placedI am not asking you to do anything that I didn't ask you aboutOnce again had I not been mislead and provided with the correct information, this would not be in affectFeel free to contact the dealer on the items, they can tell you the exact complicationI provided the contact information for you, you don't have to go by my statementThey can make you very aware of the problem

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me at this time

I would like to apologize to Mr. and Mrs. [redacted] for any inconvenience caused by these issues.  While some information in the complaint is accurate, other facts need to be clarified.  Regarding the 3rd row seats, we did indeed test it before it shipped and it worked perfectly....

 However, these seats require a very specific method of folding and unfolding that must be followed exactly, otherwise the seat will not fold and unfold correctly.  Even with the experience we have dealing with [redacted] SUVs, we still have a hard time sometimes folding and unfolding them due to the difficult procedure [redacted] has implemented for the 3rd row seats.  Below is a [redacted] video that shows the proper operation of the 3rd row seats:[redacted]Regarding the carpet, we promised to steam and shampoo the carpet, not replace it, as it was perfectly fine except for the cosmetic stain.  Due to an oversight, we forgot to have that spot cleaned before the car left.  Mr. [redacted] actually works in the auto detailing business and can easily have the stain removed in no more than 15 minutes.  Our reimbursement offer takes into consideration this detail service that has to be done.The door handle has already been ordered and should arrive at your door in 2 days.  The tracking number is [redacted] via [redacted].  The cracked dash was an oversight on our end as it's difficult to spot.  However, a brand new dash bezel on eBay goes for around $190.  The side mirrors not working is also an oversight, but should be easily repaired by replacing the respective fuse or the mirror switch. This should be no more than $10.Given this information, I would like to offer $200 reimbursement and the door handle that's already on the way.  This should take care of all the items in question. I'd like to reiterate that we absolutely had no intentions to mislead.  If we wanted to hide something, we wouldn't have sent a detailed video nor would we have volunteered to replace a door handle that you didn't even know about.  We're trying to make this right, but you also have to keep in mind that it's a used car and it can't be perfect.  However, we'll do what we can to make it right, and we're extending this refund offer to prove so.

I would like to clarify a few facts that are inaccurate:1) The initial complaint had nothing to do with the car's mechanical condition, it had to do with the tires rubbing the wheel well as the vehicle was lowered.  This was repaired for $100.2) The second complaint was regarding the brakes of...

the vehicle, which were about $250 to fix.We agreed with Mr. [redacted] to refund him approximately $350 to take care of the issues.  Meanwhile, there was a registration problem that required us to obtain the title from Mr. [redacted] so we can fix the error.  He claimed he didn't have the title, although the [redacted] confirmed it was mailed to him.  While we were resolving the registration problem, Mr. [redacted] filed an illegitimate credit card chargeback ($500) for the down payment he put on the car, claiming "the charge was fraudulent" when it clearly wasn't.  We submitted the signed credit card paperwork to the credit card company and they voided the chargeback.  At this point, Mr. [redacted] said "well somebody has to pay for the repairs."  When we told him that we're planning on sending him a check, he said "I don't have time for that."  This proved to us that Mr. [redacted] has ill intentions regarding the refund by filing the chargeback and attempting to accuse us of fraudulently charging his card.Several months later, Mr. [redacted] still insisted that he didn't have the title.  When we informed him that the vehicle will be repossessed if we don't resolve the titling issue, he confessed that he's had the title the whole time!  Upon learning all these facts and dishonesty on his part, we've decided that we're no longer issuing the refund.

I did apologize for the issues you have been experiencing, as we did ensure that our vehicles are in sound working condition.  Moreover, even you admitted that the vehicle ran perfectly before you took it to the dealership/mechanic. There have been many stories given to this point - this "dealership" went from mechanic, to independent dealership, to [redacted] dealership and now it's a [redacted] dealership? None of your claims have been substantiated, you have made nothing but claims.  No photos, no invoices, nothing! Just verbal claims.  For a person who documents everything and is so detail oriented, I would have imagined you took photos of the vehicle when the "rear end fell out" or at least posted an invoice from the dealership, even though it would be easy for your "friend" to draft up an invoice that shows whatever repairs you want.

Mr. [redacted] contacted us about this vehicle and spoke with me directly.  He only asked about the price and once we agreed, he put a deposit and completed the transaction shortly thereafter.  He never asked a single question about the vehicle, he simply negotiated the price and moved forward.  It was only after he paid for the vehicle that his "cousin" noticed the pictures (which showed all the imperfections he's currently talking about) that he wanted a "discount" so he can replace the tires.  After discussing the matter with him directly, we came to the agreement that we will contribute $200 towards new tires, although our photos clearly showed the tires exactly as they were, we didn't hide anything.  We did this out of courtesy.  Seeing that the buyer's expectations were unrealistically high, we told the buyer that this refund would be final and inclusive of all the vehicle's imperfection, after which Mr. [redacted] declined the refund because he was counting on getting more money back after he receives the vehicle.  He told me that he purchased many cars online and was able to "get back a lot of money after the sale" from each of those dealers.  I was not going to be another victim of Mr. [redacted], so I put a condition on the refund that this would be the only refund, upon which Mr. [redacted] declined the refund and said "I'll just sue you when I get the car."  Very strange!  Moreover, this is a 17 year old vehicle and these issues are extremely minor relative to the age of the vehicle!I've attached photos (taken directly from our ad) that clearly show the worn tires and the non-operational AC screen.  Mr. [redacted]'s own complaint proves that he was aware of these issues before he bought the vehicle, and that he declined our reimbursement knowing this vehicle had issues.  Also attached is a letter Mr. [redacted] sent us to decline the reimbursement and proving that he knew of all the vehicle's faults upon purchase.  Given that Mr. [redacted] was well aware of the vehicle's issues, we are choosing to not refund him any dollar amount.  He knew about these issues and this is well documented.  We have done everything in our power to disclose to Mr. [redacted] the imperfections in this vehicle and feel we don't have to refund anything at this point.  We were completely transparent.Side Note: on 9/19 Mr. [redacted] called our office and said "I'm no longer communicating with you, if you have anything to say, answer to the Revdex.com."  He lied on this complaint and said we refused to work with him, which was not the case at all.  We always keep communication lines open between us and our customers.Mr. [redacted]: please keep your responses short and to the point as the long paragraphs make it hard to understand what your actual concerns are.

The vehicle was shipped within 7 days of payment.  It took 30 days from the initial deposit because the buyer was in the process of financing and the delay was due to non-payment, he attempted to have us ship the vehicle without payment but we refused as it's against our policy and the bank's...

policy.We did fully inspect the air suspension system before the vehicle went up for sale and our shop found nothing wrong with it.  It did have an after-market air suspension system that worked a little differently than the original, but it did the same job.  The vehicle never went down while in our possession, as shown in the attached photos.  If the car's suspension had failed, how could we have taken the photos we posted in the advertisement?  The car never had a check engine light, and I suspect the ABS light is due to a weak auxiliary battery which might have discharged during transit.  Nonetheless, we are willing to reimburse the buyer for the light bulbs in the amount of $50.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Regards,
Wow. This is the exact reason that no one should trust this dealership and the people running it. It's one thing to say something like, "We're sorry that [redacted] purchased a car that had major issues that we didn't know existed, but he did buy it "as is" over the internet and that's part of the risk that car buyers take in this kind of transaction." That still wouldn't resolve the transaction because I do believe a dealer should have more responsibility to ensure that the product they are selling is at least in good working order. But at least it would have been honest. But the response here is simply an outright lie. They are taking some comments made between us out of context and making others up completely to try and tell a story that just isn't true. I did report the problem with the blower module immediately after we received the car and they admitted they knew about it, even ordered the part, but that the shipper picked it up before the mechanic replaced it. At best, that is being disorganized and irresponsible. But the fact that no one was going to tell me about it unless I mentioned it to them shows that they don't really have an interest in providing the right kind of car with integrity, but simply putting as little into a car and getting as much as they can out of it to maximize their profit. The vibration that was felt when I drove it on the highway for the first time is what seems to be related to the drive shaft. That was also there from the beginning, so we received the car with both of these issues. My "friend's" dealership is a [redacted] dealership here in town that is next door to a [redacted] dealership. The [redacted] dealership is where we took the car to have it looked at and checked over for any and every possible problem it might have. I'm not going to stick my [redacted] in a car that is "iffy" and I'm glad I didn't because if the drive shaft had fallen apart on the highway, when she was driving it, it could have caused a major accident injuring people. I have known my friend's family for over 30 years and they have no reason to damage the car and blame it on Discovery. In fact, they have been helping my [redacted] and I make the needed repairs at much cost to themselves and are not making any money off of us at all. They are being very gracious and helpful, but this is all cost to us and no cost to Discovery. But you can see from their response here the tactics that they take to try and bully people and scare them from standing up for their rights. I don't have anything to hide. And I have been very upfront with Discovery from the beginning of the problems. The fact that they are trying to act like the car was perfect for them for hundreds of miles and then we or the dealer we took it to, tore it apart and did all of this damage in 3 days, reveals why no one needs to do business with them. They wouldn't release the details of the warranty until they had the deposit in hand, the warranty is the only warranty around with a 90 day waiting period that anyone I know has ever heard of, the car showed up with obvious problems, and when I tried to check out the problems that were already there, they proved to be severe. Now that I have had this happen to me, I have found numerous other reviews from people who have had the exact same experience with this dealer. I hope the Revdex.com and the Attorney General takes this seriously. This dealership is a black eye for [redacted] business. And I'm surprised that [redacted] lets them operate this way in that state.

We never advertise our vehicles as excellent condition, especially on a vehicle that's over 10 years old.  I believe the settlement we proposed is fair.  I'd also like to note that Mr. [redacted] has retained legal representation and as a result, we will limit our responses on this forum.

It's important to point out that Mr. [redacted] is holding up the registration process on purpose.  We are willing to discuss reimbursement or possibly a buyback option but only after Mr. [redacted] completes his obligations in regards to the vehicle registration (DMV VIN inspection).  We...

fulfilled our end of the deal but the buyer is refusing to to do what he is legally bound to do.Once registration is complete, I'll be glad to discuss our options.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: R.O. [mailto:[redacted]@hotmail.com] Sent: Sunday, September 27, 2015 11:58 PM To:...

drteam Subject: Re: Complaint ID [redacted] Importance: High Dream Team rep,Here is the link to the first three of four videos that I’ve recorded so far to document the problems and issues with this car that was seriously misrepresented and to show what lengths I am going through / to and willing to go through myself (as opposed to taking the car to an expensive dealership or mechanic) in an effort  to resolve this in a reasonable and expeditious manner. http://we.tl/5yYVZhJdpN   Please download these videos ASAP as the hosting days are limited and the video files will be deleted on October 2nd . The fourth video that I completed today after deciding to give the oil pressure sensor removal and replacement one more try, will show the  MAJOR JOB of performing (through tenacious effort on my part, having given up at one point), the removal and replacement of the oil pressure sensor / switch which would certainly must have been known to the seller to be an issue with the vehicle as it is clearly shown in the seller’s picture that shows the odometer with the key in the on position in that photo and the oil pressure gauge pegged to the max reading. All the other defects were certainly known to the seller such as the driver side power seat control thrown on the floor with no bezel, the passenger seat power switch broken bezel the missing console parts, the suspension creaking when the car is driven, the severely cracked, hazy and crazed (spider web like fine or tiny cracks in addition to the larger many long cracks), and so on; but these were not divulged to me before my agreeing to purchase the car. Today I completed the oil pressure sensor replacement after much effort and at a severe physical cost to my body in aches and pains in my neck comparable to a wisdom tooth pain level in the left rear side of my neck / head.  Today’s video is comprised of a bunch of ongoing video clips taken at different times throughout the work process today to document the particular difficulties and the lengths I had to go to to finally have success at a job that would have cost upwards of $1,000.00 at a shop or more at a dealership based on Corvette forum discussions. I will send a link to the oil pressure sending unit replacement as soon as I can get if uploaded as that will take a long time at my internet upload limited speeds.  Download speeds of today’s DSL should allow easy downloads for Revdex.com and the seller. I have 14 MB download speed but only 986 kpbs upload speed which is extremely slow. Please forward the above video download link and my offer of resolution / settlement of complaint in the amount of $800,00 (to address all the vehicle’s problems in an amount that is extremely low compared to the actual cost to correct the defects through a dealership or mechanic, but acceptable to me as I am not asking for any labor costs of doing the work that I can do - except for the tire installation, balancing and wheel lock extraction labor cost which I want paid for since I am bearing the cost of the new badly needed tires). Any receipts of items I have had to purchase or services I paid for are available by request. I have read some of this businesses consumer complaints where the buyer exaggerated costs, provided quotes but no receipts etc. You will not get anything but actual receipts of what I paid for to get this car in proper working order and ample documentation (video and otherwise),  of what work I have performed myself or paid for as was necessary simply to be able to register the car (headlamp replacement, fog light repair etc.,).Rumaldo [redacted] (505) 920-5395From: R.O. [mailto:[redacted]@hotmail.com] Sent: Monday, September 28, 2015 12:10 AM To: drteam Subject: Fw: Complaint ID [redacted] (correction of one sentence with missing word) Importance: High   I somehow omitted the word ‘headlamp’ in the third paragraph in describing the condition of the after market headlamps that had to be replaced in order to pass the title, VIN and safety DMV inspection to get it titled. I have a severe headache at the moment and had it since starting the work on this car yesterday (and I don’t get headaches generally...), so an inadvertent omission of a word is not surprising to me upon re-reading me message. Thank you and sorry for any confusion in that sentence (highlighted in blue text).
Regards,

We have agreed with Mr. [redacted] on a $500 all-inclusive reimbursement.  Mr. [redacted] also agreed to remove any negative reviews posted.  Upon acceptance of this resolution, we will immediately process a $500 refund through the Credit Card Mr. [redacted] used to place a deposit on the car.

Please refer to our earlier response, the photos we posted, taken from the listing, showed all the imperfections that are in question.  We never hid the curb rash on the wheels, we never hid the cracked fog light, they were all shown in the listing.  You are certainly going against our agreement and purposefully holding the registration of the vehicle in order to extort us into paying for the repairs, which we are not obligated to.  Once the registration is complete, we can look into your concerns and proceed accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regard
  I can not accept what you are offering.  This is about so much more than money for a tow or two, or the running boards.  I dont understand why you choose to keep down playing this as just a brake job or even some minor blemishes.  You keep saying you cant see an $8,000 brake job.  It's not!  What it is, is a complete  brake system for approximately $4,000, engine work to get the vehicle running right and stop the oil spewage approximately $2,500, and a possible replacement of the SAM as none of the gauges in the instrument pannel work, mirrors & seats wont adjust, vehicle stabilizer system malfunction, approximately $2,000. And thats if that even fixes the problem.  Again you sold this vehicle as excellent condition.  Do I need to tell you the definition of excellent condition again?  I can assure that I only brought up the minor blemishes to show the difference in the two pictures.  If this was only about blemishes and a simple brake job you never would have heard from me again once the vehicle was received.  We both know this is not the case.  I consider myself an honorable man.  All I want is whats fair.  If you have any honor or integrity at all then you would do the right thing.  You know the truth about this vehicle.  Respectfully[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Problem:Complaint ID [redacted] continued. I have not followed up on the complaint because I have had too little time due to work changes and remodelling of my home for my daughter's wedding which occurred on 5/16/2015. I will paste in Oasis' last response and my response to it. "We stand behind the fact that this vehicle was in sound mechanical condition and will disprove Mr. [redacted]' claims with documented facts: Attached is the auction Buy Sheet from [redacted] (file: J[redacted] Buy Sheet.pdf) - this vehicle was sold under "Green light" with a mechanical guarantee from the auction. This means that we have 14 days to fully inspect the vehicle and if we find ANY mechanical issues, we can return the vehicle to the auction for a full refund, no questions asked. If this vehicle is in as bad of a mechanical condition as Mr. [redacted] is claiming, why wouldn't we return it to the auction right away? We return about 5 vehicles to the auction every month due to mechanical issues, why would we stop at this one? We have buying and reconditioning standards, and buying Green Light vehicles is one of our requirements for this specific reason. The following is the timeline for this sale: 12/23/2014 - Sale initiated 12/26/2014 - Warranty executed and paid (attached - J[redacted] Warranty.pdf) 12/29/2014 - Warranty signed by [redacted] ((attached - J[redacted] Warranty.pdf) 1/24/2015 - Vehicle delivered The warranty was drafted within 3 days of the initial purchase date, NOT "over a month" like Mr. [redacted] claimed. We have an auto-pay payment arrangement with CARS Protection Plus, which means all warranties are paid immediately. This further disproves Mr. [redacted] claims that we did not "activate" the warranty. All this information can be easily verified with CARS PP." I don't know what could have possibly happened to the [redacted] in transit - securely fastened to the transport trailer to take it from being a mechanically sound machine to one with thousands of dollars in defects. I described in my initial complaint the severe clunk on gentle acceleration and braking. Within a hundred yards, the oil light was on and the message center read "No oil pressure. Stop safely." It is not in any way pertinent that paperwork exists that states that the warranty was ordered and purchased in December. The fact remains that it was not in effect when the car rolled off the transport in [redacted]. Adam told me when I called to get the warranty number, that the warranty was not in active and I should not take it to a repair place until he had had the opportunity to get it activated. The signature on the paperwork is not mine, as none was ever sent to me to sign. It had to have been forged by someone at the dealership in the vain attempt to get coverage after the fact of major flaws being found. Nothing in this transaction has been straightforward and above board. I only bought the vehicle from this dealership because it had a 3-year bumper-to-bumper warranty. This warranty was never really in effect and, therefore the terms of the sale were not met.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want Oasis Remarketing to take this lemon back and give me my purchase price plus shipping.
Regards,

Review: This dental office has falsify insurance claims towards my insurance for their personal gain. The dentist assistant and receptionist file false insurance claims collect the checks and say they never got payed and then ask the patient to pay cash.I have notify my insurance which now they are aware. but they still submit more claims which at the end it maxed out my insurance so now I cant use it.I have reached out to the medical assistant and the receptionist and they have told me that the doctor doesnt have to know and they do it all the time and no big deal.I have tried to get a hold of the doctor to advise of the thousand of dollars that these 2 ppl have pocketed but no success.They file claims for procedures and treatments that have not occured.My insurance and I are working to try to get the money back that has already been used by this office.Please help. to put a stop to this.Desired Settlement: The amount that was given to the dental office for treatment and procedures taht were not done.

Business

Response:

Thursday, December 26, 2013

Revdex.com

4747 Viewridge Ave #200

San Diego, CA 92123

Phone:858-637-6199

Fax: 858-496-2141

Revdex.com Complaint ID: [redacted])

To Whom It May Concern,

The complaint filed by this disgruntled customer stems from her lack of understanding your own insurance coverage. On September 24, 2013, this customer came into our office and upon complete exam, it was suggested she needed a lot of work done. We proceeded to inform her of the dental work that needed to be done, and she AGREED to receive the work and signed forms to go ahead with the procedures. After the work was done, we billed her insurance accordingly, but upon review, we realized there was a billing error on our part, which since then has been corrected and the check was sent back to her insurance and we were credited with doing so.

Currently, this patient STILL has an outstanding balance due with DENTAL ONE for all the procedures rendered on September 24, 2013. It is with sad regret and disappointment that this disgruntled customer proceeded to make false accusations and slanderous comments about our office. My employees have had a good standing and perform their jobs diligently and to the satisfaction of many other customers. I also would not risk loosing my D.M.D license that I have worked so hard for, just to gain this customers $570.00 she claims I over billed (which by the way, is a false claim in itself because my office was actually ONLY paid $451.20 by her insurance company). Our office's billing protocols consist of my assistant submitting the claims over to me for final review. The checks arrive under my name, so how can this customer blame my assistant and receptionist of theft without me being aware of such acts? It would be impossible for such acts to occur.

Once again, this is simply a disgruntled customer who is making these false and slanderous accusations. She stated to my receptionist that she was upset because she went to see another dental office AFTER she got the procedures done at my office, and they informed her that she was maxed out of her insurance coverage for 2013, thus the reason I stated she must not be aware of how much insurance coverage she is eligible to receive in the span of one year. For many years, I have practiced dentistry at this office, and never received complaints from past and present customers. It is always our priority to meet and exceed customer satisfaction. We value our customer's loyalty and plan to continue offering quality service.

Sincerely,

[redacted] D.M.D.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have cooperated with that office and have never had an issue with any other business with insurance claims. I have had my insurance carrier for over 10 years and know the policy and procedure like the back of my hand. I will highly recommend taking a closer look at ur employees background and previous places of employment to determine their credibility.it has come to my attention that its not the first and last time that false insurance claims have been done by these employees.Just like it was stated that everything is final approval by the doctor.im not sure that he Is aware that when the original first check came in to ur office 2 weeks later I get a call from ur employees stating they needed the same balance in cash to them in less than a week..I asked to speak to the doctor and was hung up on and not given an opportunity to clear things up. When I ask why cash instead of debit they had no response. So before you make accusations about me as a customer I will check with who you have working for ur business I will hate for you to be responsible for such act. My visit at ur office was pleasant u are good at what u do.my experience with ur employee were completely different experience.I will just hope that the same thing is not done to other people. Just for the gain of a few dollars cause in the end it will jeopardize your business and license not the employees.