Dental Specialty Associates, PLC

We found this practice online and decided to give them a try because they claimed they are "specialist" and can treat patients that are on blood thinners (my mother). First appointment went well, x-rays prescription and future appt for root canal. Couple weeks later we arrive for a 3pm appt and pay upfront for procedure 430.00 we told them my mother had pain on another tooth and would like to have examined as well. 4pm and we are still waiting as other patients come and go. We are told the Dr. Is delayed. 5pm finally go back and new x-ray reveal that other tooth needs to be extracted. We are reschedule for the next day at 1115am and are prescribed more mess again. I ask them if it's ok to extract tooth even though my mother is current on her blood thinners. They say no problem and that she will go under with general anesthesia for the procedure. They also say the payment I made already would be used for the extraction.

Next day comes and there is another hour delay. Once inside the Dr. Says he can't do general anesthesia, she had to be there at 7 an for that. We then ask why we were scheduled for 1115 am ,their reply was that was the only opening in schedule.we ask about the blood thinner concern , Dr and assistant didn't know history and current medications. They tell us it was another Dr. That knew about the medication.

What type of staff is running this place?

We asked for a refund which we received.

Visited another office ,x-rays revealed a tooth needing extraction and one root canal. Staff gets medical and medication history and contacts my mother's General. They then proceed to tell her she must stop her blood thinning medications before any procedure and an ok from her Dr.

On top of that the bill will be 250.00 for both procedures.

I wonder if we had gone ahead with the extraction at dental specialist, my mother would probably still be there bleeding and staff trying to figure out why.

Please investigate these people as they have no professionals working there. Also the billing practice seems fishy, root canal and extraction cost the same?