Denver Imports LLC

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ Contact Name and Title: Helen [redacted] To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Helen [redacted] OFFER: To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Helen [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has asked for me to provide documentation of bills, orders, inventory of both pick up and delivery, as well as proof of paymentHow do they not already have that information available for reviewAlso, they want me to send all the information, where do I send it to who is to make sure all documents are reviewed and the settlement is fair and justI have made the necessary copies, as well as a detailed list of all large goods that were broken and have picturesAlso have pictured from our smaller packed items which were destroyedWe had many boxes torn open and damaged Final Consumer Response / [redacted] (3000, 12, 2015/11/01) */ The company has asked for me to provide documentation of bills, orders, inventory of both pick up and delivery, as well as proof of paymentHow do they not already have that information available for reviewAlso, they want me to send all the information, where do I send it to who is to make sure all documents are reviewed and the settlement is fair and justI have made the necessary copies, as well as a detailed list of all large goods that were broken and have picturesAlso have pictured from our smaller packed items which were destroyedWe had many boxes torn open and damaged

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: Helen [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Helen [redacted] Legal - Guardian Moving Systems OFFER: Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Helen [redacted] Legal - Guardian Moving Systems Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate a prompt response, Guardian Moving Systems should have a copy of all requested documentsWhile we also have a copy and can provide, I don't understand how that will address our concerns as the response doesn't explicitly state a possible resolution once documents are sentIf these documents are needed (though again the company should have a copy as well), please let me know how to send themIt doesn't seem I can attache anything in this response Additionally, we have pictures of all damaged items and I'd be happy to provide those as wellPlease advise I'd also like to know what resolution is possible before accepting the response as the current response is not an actual resolution Thanks, [redacted] Final Business Response / [redacted] (4000, 16, 2015/10/07) */ Contact Name and Title: Helen [redacted] Dear Valued Customer, Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Contact Name and Title: Helen [redacted] To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Helen [redacted] OFFER: To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Helen [redacted] Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/11/12) */ Hello Ms [redacted] Guardian Moving Systems has violated both contracts they gave me one being that they would have my belongings delivered within a day window of said delivery date 10/08/before 4pm and they would be in contact with me if the missed the first delivery date which they were not I tried to reach them for a week with numerous calls voicemails and got no response until 10/16/when they told me that they wouldn't ship my belongings because they didn't like my attitude and that I would have to come and get them in a warehouse in New Jersey within days or they would be auctioned offI then prepared a trip to NJ but received a phone call stating that my belongings had been shipped after I had contracted another moving company to move my belongings from the warehouse and then a email on 10/23/stating that my belongings are in route and would be delivered within 1-daysThe belongings where not delivered until 11/04/after 5:15pm which is way past days and the 1-days stated in the new emailFurthermore we explained to them numerous times that the building we reside in does not accept deliveries after 4pm and they agreedWhen they came late of course we could not receive the belongings and they where going to try and charge us a extra $for a redelivery we got a Uhaul truck costing $so they could off load our belongings and discovered while they were off loading that some of our belongings were damaged especially the ones that they had packed for us and our boxes looked like they had all been dropped and kicked around and beatenItems damaged include a vintage lucite and glass coffee table MSRP $700.00, a small mirror jewelry box a gift est MSRP $100.00, An antique apothecary MSRP $400.00, all of our dishes including fine china passed down from four generations broken clearly marked fragile and packed with bubble wrap and moving paper in a special dish box MSRP total of all $500.00, black/blue vintage iron and vinyl chairs total for both MSRP $400.00, black three bulb floor lamp MSRP $100.00, a blown glass mushroom sculpture MSRP $200.00, a ceramic balloon sculpture from Paris $100.00, and a marble tray MSRP $ 100.00, we also lost a minimum of $daily from not being able to work because they had all of our equipment from 9/29/2015-11/04/we accounted for some of these days but definitely not all our total for this is days equaling $We would like compensation for all listed aboveWe also feel that the total price we paid to Guardian of $should be refunded of discounted Thank you , Conan [redacted] , Ray'Shanna [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/09/08) */ Contact Name and Title: Helen [redacted] Contact Phone: Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Helen [redacted] Customer Service Dept OFFER: Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have submitted a claim via their system and have been advised that there is up to a hour turn around for a response and directions to proceed to the next step in the claim processThe hours will be reached as of 9/11/I will see if I get a response or acknowledgement, I am not confident at this pointI have taken pictures and can provide evidence of the damage to my belongingsI also have the names of the customer service representatives that were rude and unprofessionalI will submit all of this information in the claim/complaint portalI have to completely disagree with Ms [redacted] as it relates to Guardian making themselves availableI called several times and was either sent to voicemail only to have my call go unreturned or was not able to get in contact with anyone Specifically on the weekendsI also sent numerous emails to the initial points of contact and did not receive a responseThere is a lot that need to be done by way of customer service and accountabilityThe most pleasant and helpful people were not a part of Guardian (Tina and Margaret)I commend them for their professionalism and excellent customer serviceThey truly went above and beyond to assist me with obtaining as much information as needed as well as being sympathetic to the situationThese young ladies were the ONLY positive experience that I encountered during the entire process with Guardian

Initial Business Response / [redacted] (1000, 14, 2015/09/03) */ September 2, Re: [redacted] - [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, [redacted] Legal - Guardian Moving Systems

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Contact Name and Title: Helen [redacted] Dear BBB, Please accept this formal acknowledgement notice of the above referenced BBB case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly... investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the BBB to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, Helen [redacted] OFFER: Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) As the business requested, I have submitted my complain via MOVINGCLAIMS.NET. I await to hear what the outcome will be. After filing this complaint with BBB, I was contacted by Guardian Moving Systems's Relocation Specialist, Mr. Rich [redacted] I asked him as a dissatisfied customer, how he was going to rectify their error. He proceeded to yell at me over the phone as if it was my fault the moving company never showed up on the date I requested. He was rude and disrespectful to me. This company, Guardian Moving Systems, is very unprofessional and lack customer service.

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Contact Name and Title: mark We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Mark [redacted] OFFER: We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, Mark [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Contact Name and Title: Dan Dear Valued Customer, We have been trying to reach you by phone today with no luck and left you a message with our contact information. Your Concerns with the company was brought to our attention and care, and... we would need to speak with you in order to better understand your issues with the company. We would like to thank you for allowing us to respond to your issues. We strongly believe that with a mutual consideration we can easily reach an understanding and keep our relationship in good standing. Please try to call us back as soon as possible (See contact number below) so we can resolve your issues with the company. Always at Your Service OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ I am not satisfied with the response from them. They have not tried to call me at all today. They have my phone number and my wife's phone number. We have been calling them repeatedly today and all they are doing is either not answering or they hang up on us. Final Business Response / [redacted] (4000, 9, 2015/12/22) */ Contact Name and Title: Mark Dear Valued Customer, We have been trying to reach you by phone today with no luck and left you a message with our contact information. Your Concerns with the company was brought to our attention and care, and we would need to speak with you in order to better understand your issues with the company. We would like to thank you for allowing us to respond to your issues. We strongly believe that with a mutual consideration we can easily reach an understanding and keep our relationship in good standing. Please try to call us back as soon as possible (See contact number below) so we can resolve your issues with the company. Always at Your Service OFFER:

Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: Mark ***
Contact Phone:
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing
to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly
OFFER:

Initial Business Response /* (1000, 5, 2015/10/23) */
Contact Name and Title: Helen ***
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had
transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
Helen ***
OFFER:
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
Helen ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Below are the email correspondence I had orriginally had with this company
To ***@yahoo.com Oct at 8:PM
Monday, 10/12/
Dear *** ***,
What Happens Next?
We would like to take a moment and thank you for choosing our moving services for your upcoming moveOur goal is to make your move as Efficient and stress free as possible as we pride ourselves on our customer service
I just want to review the next steps of the process
Once your deposit has been credited to your account, billing will send you a request to complete the e signature againAnytime you make a change to the job, an e signature will be requestedThis is to protect the customer and makes sure that dispatch sends out the most updated contractThe e signature needs to be completed before the day of pick upIf someone will be meeting the truck for you at pick up or delivery, make sure to let your relocation specialist know, as we will need a power of attorney on file
Please keep in mind that 70% of the balance is due at pick up, and the remaining balance is due at delivery90% must be paid before a delivery will be scheduledIF you have a high balance over $500, the company reserves the right to collect additional payments before deliveryPick up payments can be done in cash, personal check, certified bank check, money order, or bank wire ($fee)Delivery can only be done with cash or a postal money order (purchased from your local post office)Only $can be charged on a credit card for any particular move and will have a 5% convenience fee
Please make sure all your items are packed and ready for pick upIf there are some things that you are having difficulty packing, let us knowWe will professionally pack them for you for a feeTo avoid extra charges, make sure that everything that can be boxed is in a boxPlease wrap and protect fragile items, such as glass, mirrors, and flat screen TV'sYou may also want to purchase a mattress cover from your local packing store(Packers will charge extra for each roll of packing tape and shrink wrap)
**These charges do not apply to full packing service moves
You will receive a call from dispatch about the day before pick up between 3-pm to coordinate the time window for pick up(We do our best to accommodate your first pick up date and time.) If you have not heard from us, please call dispatch
Once your furniture has been loaded for delivery dispatch will call and update you with approximate delivery date, when it leaves the warehouseThe delivery clock starts with your first available date of delivery, not on the day of pick upDuring peak seasons, it may take up to business days for deliveryPlease be prepared, especially cross country moves
Delivery drivers will also call you shortly after leaving the warehouse, typically the day before delivery to inform you of a more accurate time frame for delivery
If you have any questions regarding your reservation, the deposit, or updating your inventory before pick up, please contact your relocation specialistUpdating inventory must be done hours prior to pick up
If you have any customer service questions after pick up, please call X-XXX-XXX-XXXX or by e-mail at ***@movingclaims.net
If you have any other questions regarding billing you will want to contact billing by email at ***@mymovingservices.net
We look forward to assisting you and genuinely appreciate your business!
Sincerely,
April
Receptionist
Guardian Moving Systems
X-XXX-XXX-XXXX Ext
Fax: X-XXX-XXX-XXXX
***@mymovingservices.net
http://guardian-movingsystems.com
US DOT: XXXXXXX MC: XXXXXX
Order Information
Description: Relocation Services
Invoice Number: GMXXXXXXX
Customer ID: XXXXXXXX
Billing Information
*** ***
*** *** **
*** *** ** XXXXX
***@yahoo.com
XXXXXXXXXX Shipping Information
Total: (USD)
Payment Information
Date/Time: 12-Oct-16:27:EDT
Transaction ID: XXXXXXXXXX
Payment Method: Visa xxxx
Transaction Type: Purchase
Auth Code: XXXXXX
Merchant Contact Information
DDT Transport
FtLauderdale, FL XXXXX
US
***@carrierbookingagent.com
(2)
People
Guardian Moving Systems
To ***@yahoo.com
CC ***@yourcarrierquote.com Oct at 4:Pm
Payment Notice
Payment Succeeded
Thank you for your payment!
The amount of $was posted to your balance
The authorization code for this payment is XXXXXX
The Transaction Number is XXXXXXX
Company Information:
Guardian Moving Systems
North Eddy Street Suite
South Bend IN XXXXX Phone: X-XXX-XXX-XXXX
Fax : XXX-XXX-XXXX
Email : ***@yourcarrierquote.com
Refund and Cancellation Policy - By providing your credit card and signing this estimate, you are acknowledging and agreeing to this cancellation policyThe deposit will be fully refundable for a move cancelled up until the estimate is signedBy providing your credit card and SIGNING this estimate, you acknowledge that 50% of the deposit is NONREFUNDABLEThe rest of the deposit will be refundable for a move cancelled up to days of the first available date of your original pick up windowRescheduling at the last minute can result in penalties and fees and are subject to availability
Your Moving Estimate #XXXXXXX
Jack - Matrix Movers
To ***@yahoo.com Aug at 11:AM
Binding Moving Estimate Job No: MMXXXXXXX
Matrix Movers
Auburn Drive Ste
BEACHWOOD OH
http://matrix-movers.net
US DOT: XXXXXXX MC: XXXXXX
Customer Rep: Jack Levy
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Email: ***@yourcarrierquote.com
Moving From Moving To
*** ***
Ground
FORT MILL, SC XXXXX
Phone: XXXXXXXXXX
Fax: XXX-XXX-XXXX
*** ***
Ground
TIFTON, GA XXXXX
***@yahoo.com
Relocation Details
Job No: MMXXXXXXX
Representative: Jack ***
Move Type: Residential Long Distance, miles
Estimated Volume: cf(lbs)
Move Date: Wednesday, 08/19/XXXX-XX/21/
Reference By: ACCOUNT
Created on: 07/17/
Relocation Estimate
Basic Estimate Price $
Fuel Surcharge: % $
washer,dryer, refrigerator $
kayak (2) $
storage days free $
booking fee $
Basic Valuation Protection:
$per lbsper article
$
Total Moving Estimate $
Balance due 70% at pick up - 30% at delivery
Full Value Protection Amount of Liability: $48,(Optional)
Deductible Levels: $$$$$$
Valuation Charge: $$$$$$
Total Estimate Plus
Valuation Charge: $$$$$$
Customer's Initials: x_________ x_________ x_________ x_________ x_________ x_________
WARNING: If a moving company loses or damages your goods, there are different standards for the company liability based on the types of rates you payBY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goodsThis form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to youYou will select the liability level later, on the bill of lading (contract) for your moveBefore selecting a liability level, please read Your Rights and Responsibilities When You Move, provided by the moving company, and seek further information at the government website www.protectyourmove.gov
Understanding Your Estimate
At Matrix Movers our goal is to provide you with a Matrix moving experienceIn order to assure you receive the best service possible, please provide your relocation specialist with all the specific details of your move including accurate inventory list, packing services needed, stairs/long carry on both pickup and delivery (if known), storage options, and access on pickup and delivery for trucksThis is a binding quote based on the estimated cubic feet of the inventory list you have provided and services you have requested, if any additional services are required on the pickup date, the client will be given a revised written estimateThis price will change if you require additional services or add additional items so please revi ew this estimate and make sure all the information is correctAdditional items will be taken at fifty percent higher price per cubic foot as listed in this quoteIf you have any questions, please contact your relocation specialist
This Estimate Includes:
A BINDING PRICE BASED ON THE INVENTORY
Professional Moving Crew
Door to Door Service
Fully staffed Dispatch, Accounting and Customer service
Transportation with late-model trucks
Final Consumer Response /* (4200, 13, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What does filing with movingclaims.com do?
Final Business Response /* (4000, 11, 2015/10/28) */
Contact Name and Title: Helen ***
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 5, 2016/01/21) */
Contact Name and Title: Mark ***
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup
and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
Mark ***
Customer Service Department
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response doesn't respond to my customer service complaintGuardian has all documents that they requesting from me I don't see the point! It is a feeble attempt to appear to respond to my initial complaint and deflect from my point and put the ownice on us...however, I can submit these thingsThere was no offer in the space provided...The request for all receipts front and back - upload only allows but for so muchI only have days from this email but they want delivery which is days away from my response
Final Consumer Response /* (4200, 30, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have filed a claim with movingclaims.net!
Final Business Response /* (4000, 28, 2016/03/03) */
Contact Name and Title: Jeff ***
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 5, 2016/06/20) */
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints
in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
*** ***
Customer Service Department
Initial Consumer Rebuttal /* (3000, 7, 2016/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Guardian to request all the documents *** *** has requested aboveI was told by the company that answered the phone (I got the number from Guardians website- X-XXX-XXX-XXXX and they answer the phone as Guardian moving systems)that Guardian went out of businessLater that day I called pretending to be someone else, and Guardian was willing to give me a quote
I would love to come to a better agreement, and since my belongings were not delivered on the guaranteed time (please listen to the recordings, every conversation was recorded), and some of my belongings are lost and or broken, I do not believe that *** is fairIt is insultingWhen a company guarantees something, they should deliver on it
Also, when the initial drivers came to pick up my belongings, they did not call aheadThat is protocol and my pregnant fiancé at the time was not home, and I was out of town on business*** my fiancé was out to lunch and had to leave the restaurant mid meal to meet the drivers
Hiring movers is supposed to be a convenienceI paid a lot of money for this job to be done, and it was not done well

Initial Business Response /* (1000, 5, 2016/03/21) */
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and
validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
*** M
Customer Service Department
Initial Consumer Rebuttal /* (3000, 10, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
We have included the contract, along with an email my husband sent to them in January when we were going through the back and forth with them and the credit card company
We do not have the cancellation form because the moving company will not provide us with one, despite cancelling the next day (which they will verbally confirm)I can attach the credit card statement with the charge (it is also listed on the contract) when my husband returns from his work trip
I included the cell phone records to document the ten times that I called the company and the two times that they actually called me backMy husband can obtain his cell phone records from his employer (he called them from his work phone) to confirm the dates he spoke with the company to book and cancel if needed as well
Note the numbers for the company:
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
XXX-XXX-XXXX
Thank you,
*** ***
Final Business Response /* (4000, 12, 2016/03/23) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 5, 2016/02/02) */
Contact Name and Title: Dexter ***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
Dexter ***
Customer Service Department
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT EXCEPT THEIR RESPONSE AS I HAVE ALREADY FILED A CLAIM ON THEIR WEBSITE MOVINGCLAIMS.NET AND HAVE YET TO BE CONTACTED BY ANYONE AND IT HAS BEEN OVER HRS SINCE FILING THIS CLAIMI HAVE ALL OF THE DOCUMENTS THAT THEY HAVE REQUESTED INCLUDING PICTURES OF THE DAMAGED ITEMS, PICTURES OF THE TRUCK THAT THEY CONTRACTED TO DELIVER MY STUFF THAT HAS NO AFFILIATION WITH THEM, PHONE CALL RECORDS TO THE COMPANY THAT THEY CONTRACTED TO PICK UP MY STUFF THAT IS NOT AFFILIATED WITH THEM AND IS NOT THE SAME COMPANY AS THE ONE THAT DELIVERED MY GOODSTHREE DIFFERENT COMPANIES ARE INVOLVED IN THIS SCAM OF LOWBALLING A QUOTE THEN CHARGING YOU MORE ONCE THEY HAVE LOADED YOUR ITEMS AND THEN LEAVING YOU HIGH AND DRY WITHOUT ANY KNOWLEDGE OF WHEN THINGS WILL BE DELIVERED TO YOU AND THEN HAVING YOUR ITEMS DAMAGED AND THEN NO ONE RETURNS ANY OF YOUR CALLS, TEXTS OR EMAILSI HAVE PHONE RECORDS OF EVERY PHONE CALL I MADE TO THEM AND EVERY TEXT MESSAGE I SENT TO THEM AND I HAVE RECEIPTS OF EVERY CENT THAT I HAVE PAID TO THESE PEOPLESOMEONE FROM THEIR COMPANY NEEDS TO CONTACT ME ABOUT A MINIMUM OF A $REIMBURSEMENT FOR DAMAGING MY GOODS
Final Consumer Response /* (4200, 29, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ALREADY FILED A CLAIM WITH MOVINGCLAIMS.NET AND I HAVE MAILED ALL THE NECESSARY INFORMATION AND DOCUMENTATION THAT WAS ASKED OF ME TO THEIR LOCATION IN MIAMI, FLONCE AGAIN GUARDIAN MOVING SYSTEMS HAS NOT CONTACTED ME NOR HAVE DONE ANYTHING TO GET THIS HANDLEDTHEY KEEP SAYING THE SAME STUFF OVER AND OVER AGAIN BUT NOTHING COMES FROM IT
Final Business Response /* (4000, 27, 2016/02/11) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 6, 2016/07/12) */
Dear Valued Customer,
We have been trying to reach you by phone today with no luck and left you a message with our contact information
Your Concerns with the company was brought to our attention and care, and we would need to speak with
you in order to better understand your issues with the company
We would like to thank you for allowing us to respond to your issuesWe strongly believe that with a mutual consideration we can easily reach an understanding and keep our relationship in good standing
Please try to call us back as soon as possible (See contact number below) so we can resolve your issues with the company
Always at Your Service
Initial Consumer Rebuttal /* (3000, 8, 2016/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Guardian Moving Systems statement that they tried contacting me today with no luck and left a message is a statement because I have not received any calls or messages
Also the statement that they left their contact info to further discuss my issues with them below their response is also a statementThere is no contact info left by their response
Final Consumer Response /* (4200, 12, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already been through the process with movingclaims.netThey completely ignored my issues with Guardian Moving Systems and wanted to offer me about *** This is a slap in the face and Guardian Moving Systems should be ashamed to conduct business with such 3rd party company for dispute resolution of such magnitudeThey told me there is nothing they can do on their end and I would have to deal directly with Guardian Moving Systems, and would have to agree from the start of needing to deal directly with Guardian Moving Systemeyet Guadian Moving Syatems has failed to agknolage my issues and complaints with the way they chose to fraudulently do business with me as a customerGuardian Moving systems refused to accept a letter of my issues and complaints and ways to settle this matter and make it right after sending the letter to Guardian Moving Systems address that was provided to me by movingclaims.netThis is unacceptable and supports further reasoning that my *** must be refunded to me nowGuardian Moving Systems has failed to make a reasonable effort to respond to me to discuss this further between Guardian Moving Systems and myselfDue to the number of breaches in the contract and the way they my belongings were carelessly misshandeled and treated, and the way that myself and my wife were treated by your movers and other representatives of Guardian Moving Systems, I am fully prepared to involve my attorney in this dispute resolution process with Guardian Moving Systems if Guardian Moving Systems continues to irresponsibley mishandle this issue, and for the way Guadian Moving systems mistreats thir customers
You have my contact number through your systems and here through the Better Buisness BureauIf you call while I am at work, you need to leave a message with a number that I can call you back and speak to the appropriate person to resolve this situation
Final Business Response /* (4000, 10, 2016/07/14) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: Helen ***
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had
transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
Helen ***
OFFER:
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On August I signed a contract with Proud American Van Lines to move my parents who are in their 90's from Massachusetts to PennsylvaniaDavid *** was the person I spoke with from Proud American, more than once, and he assured me that they didn't outsource their jobs, that they would take my parents bed apart and set it up in the new place and at that time I went from room to room at my parents apartment listing everything they had to move to DavidI told them my parents had given notice and had to be out of their apartment on the 21st of SeptemberThe price he quoted was $and the move date was confirmed for 9/He said he needed a deposit to book the move so on August my American Express was charged two separate transactions - one for $and one for $On September Marvin from Proud American called wanting to sell me more moving spaceI didn't want to do it but he pressured me and asked me why I was worried because if I didn't use the space I wouldn't have to pay for itI was told I would get a call on Sunday, September to tell me when they would be coming on September No one ever calledWhen no one showed up on September as promised I called Marvin at Proud American and he sounded annoyedThey told me they changed the moving date to September Later in the day on September Frank from Proud American called to say that they wouldn't be coming on Tuesday, September now because the owner of the company is religious and doesn't want any trucks running on Rosh Hashanah, so from sundown Tuesday to sundown Wednesday no trucks would runWhen I asked him when they would be coming he said 8:am sharp on Thursday, September No surprise, they did not show up at am on ThursdayMy son called them and he was told the truck was in routeAt 3:pm they called to say they are rescheduling to Friday at 8:amPlease remember that for every day its rescheduled I have to go to the apartment office and beg for us to be able to stay extra days in a place my parents were supposed to be out of on September They finally show up late morning on Friday, September I was told by David *** when they came to pick up the things I would need a money order for $to give themThe movers that picked up the things would tell me what I needed to pay upon delivery in PennsylvaniaAt this point I still believed I was dealing with Proud AmericanOn the day they came Constantine and two other men moved my parents things into the truckWhen finished loading all of their things Constantine (I believe that was his name from Guardian) tells me he needs $now plus $I was quotedObviously I was completed stunned that they are asking for $more than expected and I didn't have the moneyHe kept badgering me asking if I had a debit card, etcI feel that they should have told us after seeing everything that we would owe that much more money but my guess is that they did it on purposeWe were up against a wall days after my parents were supposed to move out and everything was already on the truckI explained to them that I didn't have the moneyWhen I was given papers to sign it was only then that I realized I was dealing with a different moving companyThey came in a Ryder truck or some other name and the paperwork said Guardian MovingI contacted one of the many numbers I had and was told if I didn't pay the money my parents things wouldn't be deliveredIf we had known it was going to cost $we never would have used themMy parents are in their 90's and live off of social security, that is a very large amount of money to themMyself, my kids, my sister spent the next days, weeks calling the company to discuss the change in price, etc and we either got hung up on, were transferred, etcThey basically held my parents things hostage until they got their moneyEven though $more dollars was wired to them on 10/2/my parents things weren't delivered until 10/14/We were also told when they were delivered we would owe an additional $and it had to be a postal money order from the post officeNow I know why they only deal in money orders, cashiers checks and wires for the most part because with a credit card you could more easily dispute their chargesWhen they finally delivered the things everything had been thrown around with no care and they didn't set up the bed or do anything else that David promisedThe microwave was broken, air conditioner broken, some dishes broken or chipped making them unusableLarge mirror was brokenI am still absolutely disgusted at how poorly these two companies treated my elderly parents and myselfIt was *** waiting for them to come every day in my parents apartment with everything packed upPeople in their 90's or any people for that matter shouldn't be treated this wayI am in shock of how little these two companies careWhen I looked up Guardian Moving I see that I am not the only one that had this horrible experience which is why the company's response is ridiculousIt sounded like a form letter sent to everyone with a complaintI bet my family made phone calls trying to get information on this moveUnfortunately I cannot provide the original quote because even though they emailed it to me initially when went back to reference it it said that it was now a job order so you have to call the companySo to spell out how much money we paid them for a job poorly done: 8/two transactions on American Express - one for $and one for $9/on American Express for $57.00, 9/money order from the bank for $833.00, 10/$wired, 10/$postal money orderGrand total of $

Initial Business Response /* (1000, 5, 2016/02/29) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been
over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 5, 2016/01/11) */
Contact Name and Title: Mark ***
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or
missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: Helen ***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
Helen ***
Legal - Guardian Moving Systems
OFFER:
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
Helen ***
Legal - Guardian Moving Systems

Initial Business Response /* (1000, 6, 2016/05/18) */
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints
in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
M ***
Customer Service Department
Initial Consumer Rebuttal /* (3000, 8, 2016/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has consistently refused to accept reasonable arrangements to settle unplanned circumstancesThey first falsely claimed that I was shipping substantially more than I had listedThey ignored the binding estimate that I had while filling out the bill of lading, adding charges for fuel and labor that had been excludedThey then changed their mind about accepting a personal check after the items were picked up and scheduled for deliveryThe falsely claimed that my goods would be stored near my destination pending final paymentThey informed me after receiving final payment that my things were stored in New Jersey instead of North Carolina and I must pay and additional *** for re-shipment (cash up front)None of this reflects any attempt at customer satisfaction and has led to additional expense on my part
Final Business Response /* (4000, 10, 2016/05/25) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT