Initial Business Response /* (1000, 5, 2015/11/16) */
Contact Name and Title: Mark [redacted]
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or...
missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 5, 2016/02/17) */
Contact Name and Title: Jeff [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly...
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Jeff [redacted]
Customer Service Department
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason that we are not accepting their response is because the information that they are asking for has already been submitted the first time to Moving Claims.net. We have talked to this company about this claim and they explained that they are just a processing company, verifying that the information requested has been submitted. We supplied them with all the documentation that we received from the service company, along with our photos of the damage merchandise, list of loss goods.This company explained that they don't make any decision on the settlement. What is more disturbing is the total disregard to how this move was handled from a customer service perspective. As mentioned in our initial report, the total lies that were delivered to us through out the whole experience was very disturbing. The initial quotation was off by 100%, told that we couldn't pay by credit card when the goods were initially picked up and only after some heated discussions did they accept a cash / credit card payment. We were told by the pick up team that our items would be transferred directly onto the long range shipping truck and not be put into storage as we were concerned about the number of times that the good would be loaded and unloaded. We were given a verbal commitment from the sales department that our goods would arrive the following week. This was very important as we had to arrange time off work and travel to meet the shipment. When we were attempting to understand why our shipment had not arrived as per the verbal commitment, we were given false information that our shipment was in transit and that we should be receiving a call from the driver. After an additional week of numerous calls and conversations with company we were finally told that our goods were still in storage up north and had not been scheduled for delivery. This miscommunication, lack of concern regarding the financial commitment that we made to meet this shipment (flights, vacation time taken, extended stay, etc)and the cost of the loss and damage items have made this an extremely unpleasant and costly experience. So we are looking for a fair compensation on the loss of goods but also feel that companies need to be responsible for their actions and lack of customer satisfaction. To hide behind contracts to determine outcomes is not customer service. To be out of pocket for more than $6000 and have goods missing, damaged, receive a large amount of misinformation and demanding cash payments at pick up and delivery (not unloading until receiving a cash payment)does not leave a customer feeling satisfied with the service. Companies need to be responsible for the actions of their employees and as stated above, not just hide behind paperwork. A substantial settlement would allow us to move on. Without a fair settlement, we may have to seek legal counsel on our options. I welcome the company to call me directly to discuss a fair settlement. To go over paperwork that has already been submitted just seems to be another delay in resolving this issue.
Final Business Response /* (4000, 9, 2016/02/26) */
Contact Name and Title: Jeff Segal
Dear valued customer,
All claims are processed based on information submitted by the claimant (the customer) as well as your service provider (moving company). Upon full examination of the submitted documents, the information is entered into our CLAIMS PROCESSING SYSTEM.
The Claims Processing System generates settlement based on the claimant's ability to provide supportive documentation to their claims. Providing this information will allow the system to decipher the magnitude & resolution of your claims. Should the minimum requirements be met, a recommended offer is then generated in accordance with your coverage and federal law.
If you have been offered a settlement, you have met the minimum requirements and your compensation is in compliance with the coverage selected by you prior and on your move.
Please see below a brief outline of recommended documentation that is subject to examination in hopes of validating your claim/complaint:
All Copies of Your Contract Documents FRONT AND BACK: Including Bill of Lading (Contract), order for service, Household Goods Descriptive Inventory (Both pickup and final delivery copies). Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations).
Clear Photos of Each Damaged Item: Photos must show the entire item and the specific damage claimed. For boxed items, provide a photo of the item and the box. All photos must be in color and physically mailed in - NO electronic media will be accepted. Be sure to [redacted] the back of each photo with your name and the name/number of item pictured. In the event photos are not labeled, they will not be considered.
Original Purchase Receipt for Each Missing/Damaged Item: Receipt must indicate date of purchase, purchase amount as well as store name, phone number and address. If receipt is not available for a particular item, indicate that and provide the purchase information instead.
Original Repair Estimates For all Damaged Items Claimed: For furniture damage, provide one estimate per item. For premises damage and/or automobiles/motorcycles, provide two estimates per item.
You MUST indicate the weight of each and every lost and/or damaged item, write a description of the damage item as well as indicate if any notation was made to the inventory forms at the time of delivery. The amount claim now MUST be in accordance with the valuation coverage of your move. You cannot claim more than you're signed and agreed coverage.
Remember: Settlement amounts are determined based on the carrier's legal liability as detailed in the carrier's governing Bill of Lading.
Disputing Your Settlement: If you are not satisfied with the settlement offer made by your carrier, you have an option to dispute it. The Dispute process is a one-time opportunity to re-file missing information to better support your claim. To dispute you must mail your dispute request along with any supporting documents to:
MovingClaims.net
P.O. Box XXXXXX
Miami FL XXXXX
Remember: Your claim has already been reviewed once and a settlement letter was issued based on the information you provided. Please read your settlement letter carefully as it will allow you to better understand the reasons for the determination and if any information was missing.
Note: All disputes are being reviewed by MovingClaims.net senior adjusters. No third review of a claim is allowed.
Kindly accept our apologies for any inconvenience and we wish you the best in your new location!
Always at Your Service
OFFER:
Initial Business Response /* (1000, 5, 2015/12/02) */
Contact Name and Title: mark
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and...
final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Mark [redacted]
OFFER:
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Mark [redacted]
Initial Business Response /* (1000, 13, 2015/10/05) */
Contact Name and Title: [redacted]
Contact Phone: 800
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing...
to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - Guardian Moving Systems.
OFFER:
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - Guardian Moving Systems.
Initial Consumer Rebuttal /* (3000, 15, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
after 2 month and 3 days we finally received our stuff very despointed and hurt me and my family, our boxes came open and stolen items includes our safe of my inheritage the 55 inch tv a notebook and they picked my wife expensive cloth been stolen ,missing a whole box. the boxes arrived opened dresser damaged , bed damaged, box spring damaged , jewlery display damaged I have no words to say to this company except we filling a fbi report for our stolen items that mean to us more then money and hope they can recover it from them , this company cant have there licence another day that means more victims will go to the media do my best to stop these theives from doing more business.
not to include how we got a qoute for 1811 and there driver took our stuff in the truck and asked for 2400 we asked him to put the stuff back he said you will lose your deposit and he cant bring it back up he will have to leave it in our fromt yard we had no choice buy to sign the papers worst experince of my life
Initial Business Response /* (1000, 10, 2015/12/15) */
Contact Name and Title: Mark
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or...
if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly...
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
OFFER:
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have copies of the invoice already. The invoice number is MYXXXXXXX. My complaint is NOT addressed in their response. I want a solution on why we received an email demanding more money, feels a bit like extortion, holding our items at a warehouse refusing to ship, when we in fact did make the payment, why they decided to kill the link to our original estimate, how they account for the poor customer service, lack of communication and damage to my property. I will be able to turn in the email demanding money for our items to be shipped even though we gave the movers a check. I will submit photos of the damaged properties. It surprises me that they don't want any of that to settle this matter and instead are just sending what feels like a form letter asking for forms, that they have copies of. I can also send screenshots from my phone text messages, where it took 5 days for a response at first and then 3 unanswered texts spanning 8 days.I DO NOT ACCEPT THEIR RESPONSE. I would like my specific issues addressed and not be sent another form letter. Also note, the company did not in fact provide "informative documentation prior to their service date".
Final Consumer Response /* (4200, 11, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim that on the move day, the supervisor noticed us adding additional things is offensive. Not only did we give a very detailed inventory to the relocation specialist, Katherine, like I have stated before, we left behind things that were in our initial inventory because of the price hike the movers charged us on the day. As far as the claim that we were not fully packed is invalid. The two things that were not packed up were the wardrobe closets, which the company assured us would be disassembled by the movers, they weren't, and the sofa, which once again the relocation specialist assured us that the movers, would take care of as part of the service. The bait and switch that this company practices should be considered fraud. Our initial estimate came in an email and we cannot access it anymore. When I ask the company for a copy, they do not respond. We do have the email extorting extra money after the pick up. They would not ship until we wire transferred a payment, which we made in form of a check and gave it to the movers. as far as going through the claims process, we barley got the email this morning, and rest assured we will be going to file a very detailed claim. The first response if not a form letter sure felt like it as not one of my concerns were addressed. This response alleges that we were unprepared for the move, adding things and having things not packed up, and those claims are infuriating. Please note, they have not asked about the email demanding more money, the email claiming that our items have been shipped and wold arrive in 1-7 days, or the photos of the damaged property, or addressed how poor they communicate with their customers. We will be filing the claim but are still unsatisfied with their response to our issues.
Final Business Response /* (4000, 14, 2015/10/22) */
Contact Name and Title: [redacted]
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 11, 2015/09/15) */
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said...
complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Customer Service Department
Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: Dan
Dear Valued Customer,
We have been trying to reach you by phone today with no luck and left you a message with our contact information.
Your Concerns with the company was brought to our attention and care, and...
we would need to speak with you in order to better understand your issues with the company.
We would like to thank you for allowing us to respond to your issues. We strongly believe that with a mutual consideration we can easily reach an understanding and keep our relationship in good standing.
Please try to call us back as soon as possible (See contact number below) so we can resolve your issues with the company.
Always at Your Service
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
I am not satisfied with the response from them. They have not tried to call me at all today. They have my phone number and my wife's phone number. We have been calling them repeatedly today and all they are doing is either not answering or they hang up on us.
Final Business Response /* (4000, 9, 2015/12/22) */
Contact Name and Title: Mark
Dear Valued Customer,
We have been trying to reach you by phone today with no luck and left you a message with our contact information.
Your Concerns with the company was brought to our attention and care, and we would need to speak with you in order to better understand your issues with the company.
We would like to thank you for allowing us to respond to your issues. We strongly believe that with a mutual consideration we can easily reach an understanding and keep our relationship in good standing.
Please try to call us back as soon as possible (See contact number below) so we can resolve your issues with the company.
Always at Your Service
OFFER:
Initial Business Response /* (1000, 14, 2015/09/03) */
September 2, 2015
Re:[redacted] - [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than...
willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - Guardian Moving Systems.
Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: Helen [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly...
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Legal - Guardian Moving Systems.
OFFER:
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Legal - Guardian Moving Systems.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate a prompt response, Guardian Moving Systems should have a copy of all requested documents. While we also have a copy and can provide, I don't understand how that will address our concerns as the response doesn't explicitly state a possible resolution once documents are sent. If these documents are needed (though again the company should have a copy as well), please let me know how to send them. It doesn't seem I can attache anything in this response.
Additionally, we have pictures of all damaged items and I'd be happy to provide those as well. Please advise.
I'd also like to know what resolution is possible before accepting the response as the current response is not an actual resolution.
Thanks,
[redacted]
Final Business Response /* (4000, 16, 2015/10/07) */
Contact Name and Title: Helen [redacted]
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 5, 2015/11/19) */
Contact Name and Title: mark
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if...
you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 8, 2015/09/08) */
Contact Name and Title: Helen [redacted]
Contact Phone: 800
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing...
to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Customer Service Dept.
OFFER:
Initial Consumer Rebuttal /* (2000, 10, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have submitted a claim via their system and have been advised that there is up to a 72 hour turn around for a response and directions to proceed to the next step in the claim process. The 72 hours will be reached as of 9/11/2015. I will see if I get a response or acknowledgement, I am not confident at this point. I have taken pictures and can provide evidence of the damage to my belongings. I also have the names of the customer service representatives that were rude and unprofessional. I will submit all of this information in the claim/complaint portal. I have to completely disagree with Ms. [redacted] as it relates to Guardian making themselves available. I called several times and was either sent to voicemail only to have my call go unreturned or was not able to get in contact with anyone ... Specifically on the weekends. I also sent numerous emails to the initial points of contact and did not receive a response. There is a lot that need to be done by way of customer service and accountability. The most pleasant and helpful people were not a part of Guardian (Tina and Margaret). I commend them for their professionalism and excellent customer service. They truly went above and beyond to assist me with obtaining as much information as needed as well as being sympathetic to the situation. These 2 young ladies were the ONLY positive experience that I encountered during the entire process with Guardian.
Initial Business Response /* (1000, 5, 2016/03/28) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been...
over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 5, 2016/05/03) */
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints...
in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Customer Service Department
Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: Helen [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly...
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As the business requested, I have submitted my complain via MOVINGCLAIMS.NET. I await to hear what the outcome will be. After filing this complaint with Revdex.com, I was contacted by Guardian Moving Systems's Relocation Specialist, Mr. Rich [redacted] I asked him as a dissatisfied customer, how he was going to rectify their error. He proceeded to yell at me over the phone as if it was my fault the moving company never showed up on the date I requested. He was rude and disrespectful to me. This company, Guardian Moving Systems, is very unprofessional and lack customer service.
Initial Business Response /* (1000, 6, 2015/12/21) */
Contact Name and Title: Dan
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or...
if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 8, 2015/12/02) */
Contact Name and Title: mark
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and...
final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Mark [redacted]
OFFER:
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Mark [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I checked "no" because I am providing info to them to remedy the situation.
Initial Business Response /* (1000, 5, 2015/10/23) */
Contact Name and Title: Helen [redacted]
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had...
transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
OFFER:
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has asked for me to provide documentation of bills, orders, inventory of both pick up and delivery, as well as proof of payment. How do they not already have that information available for review. Also, they want me to send all the information, where do I send it to who is to make sure all documents are reviewed and the settlement is fair and just. I have made the necessary copies, as well as a detailed list of all large goods that were broken and have pictures. Also have pictured from our smaller packed items which were destroyed. We had many boxes torn open and damaged.
Final Consumer Response /* (3000, 12, 2015/11/01) */
The company has asked for me to provide documentation of bills, orders, inventory of both pick up and delivery, as well as proof of payment. How do they not already have that information available for review. Also, they want me to send all the information, where do I send it to who is to make sure all documents are reviewed and the settlement is fair and just. I have made the necessary copies, as well as a detailed list of all large goods that were broken and have pictures. Also have pictured from our smaller packed items which were destroyed. We had many boxes torn open and damaged.
Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: Helen [redacted]
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had...
transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
OFFER:
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Initial Consumer Rebuttal /* (3000, 17, 2015/11/12) */
Hello Ms [redacted]
Guardian Moving Systems has violated both contracts they gave me one being that they would have my belongings delivered within a 21 day window of said delivery date 10/08/2015 before 4pm and they would be in contact with me if the missed the first delivery date which they were not I tried to reach them for a week with numerous calls voicemails and got no response until 10/16/2015 when they told me that they wouldn't ship my belongings because they didn't like my attitude and that I would have to come and get them in a warehouse in New Jersey within 7 days or they would be auctioned off. I then prepared a trip to NJ but received a phone call stating that my belongings had been shipped after I had contracted another moving company to move my belongings from the warehouse and then a email on 10/23/2015 stating that my belongings are in route and would be delivered within 1-7 days. The belongings where not delivered until 11/04/2015 after 5:15pm which is way past 21 days and the 1-7 days stated in the new email. Furthermore we explained to them numerous times that the building we reside in does not accept deliveries after 4pm and they agreed. When they came late of course we could not receive the belongings and they where going to try and charge us a extra $600.00 for a redelivery we got a Uhaul truck costing $90.00 so they could off load our belongings and discovered while they were off loading that some of our belongings were damaged especially the ones that they had packed for us and our boxes looked like they had all been dropped and kicked around and beaten. Items damaged include a vintage lucite and glass coffee table MSRP $700.00, a small mirror jewelry box a gift est MSRP $100.00, An antique apothecary MSRP $400.00, all of our dishes including fine china passed down from four generations broken clearly marked fragile and packed with bubble wrap and moving paper in a special dish box MSRP total of all $500.00, 2 black/blue vintage iron and vinyl chairs total for both MSRP $400.00, black three bulb floor lamp MSRP $100.00, a blown glass mushroom sculpture MSRP $200.00, a ceramic balloon sculpture from Paris $100.00, and a marble tray MSRP $ 100.00, we also lost a minimum of $300.00 daily from not being able to work because they had all of our equipment from 9/29/2015-11/04/2015 we accounted for some of these days but definitely not all our total for this is 20 days equaling $6000.00. We would like compensation for all listed above. We also feel that the total price we paid to Guardian of $1601.00 should be refunded of discounted.
Thank you ,
Conan [redacted], Ray'Shanna [redacted]
Final Consumer Response /* (2000, 6, 2015/10/29) */
Received full refund today
Initial Business Response /* (1000, 5, 2015/11/16) */
Contact Name and Title: Mark [redacted]
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or...
missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 5, 2016/02/17) */
Contact Name and Title: Jeff [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly...
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Jeff [redacted]
Customer Service Department
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason that we are not accepting their response is because the information that they are asking for has already been submitted the first time to Moving Claims.net. We have talked to this company about this claim and they explained that they are just a processing company, verifying that the information requested has been submitted. We supplied them with all the documentation that we received from the service company, along with our photos of the damage merchandise, list of loss goods.This company explained that they don't make any decision on the settlement. What is more disturbing is the total disregard to how this move was handled from a customer service perspective. As mentioned in our initial report, the total lies that were delivered to us through out the whole experience was very disturbing. The initial quotation was off by 100%, told that we couldn't pay by credit card when the goods were initially picked up and only after some heated discussions did they accept a cash / credit card payment. We were told by the pick up team that our items would be transferred directly onto the long range shipping truck and not be put into storage as we were concerned about the number of times that the good would be loaded and unloaded. We were given a verbal commitment from the sales department that our goods would arrive the following week. This was very important as we had to arrange time off work and travel to meet the shipment. When we were attempting to understand why our shipment had not arrived as per the verbal commitment, we were given false information that our shipment was in transit and that we should be receiving a call from the driver. After an additional week of numerous calls and conversations with company we were finally told that our goods were still in storage up north and had not been scheduled for delivery. This miscommunication, lack of concern regarding the financial commitment that we made to meet this shipment (flights, vacation time taken, extended stay, etc)and the cost of the loss and damage items have made this an extremely unpleasant and costly experience. So we are looking for a fair compensation on the loss of goods but also feel that companies need to be responsible for their actions and lack of customer satisfaction. To hide behind contracts to determine outcomes is not customer service. To be out of pocket for more than $6000 and have goods missing, damaged, receive a large amount of misinformation and demanding cash payments at pick up and delivery (not unloading until receiving a cash payment)does not leave a customer feeling satisfied with the service. Companies need to be responsible for the actions of their employees and as stated above, not just hide behind paperwork. A substantial settlement would allow us to move on. Without a fair settlement, we may have to seek legal counsel on our options. I welcome the company to call me directly to discuss a fair settlement. To go over paperwork that has already been submitted just seems to be another delay in resolving this issue.
Final Business Response /* (4000, 9, 2016/02/26) */
Contact Name and Title: Jeff Segal
Dear valued customer,
All claims are processed based on information submitted by the claimant (the customer) as well as your service provider (moving company). Upon full examination of the submitted documents, the information is entered into our CLAIMS PROCESSING SYSTEM.
The Claims Processing System generates settlement based on the claimant's ability to provide supportive documentation to their claims. Providing this information will allow the system to decipher the magnitude & resolution of your claims. Should the minimum requirements be met, a recommended offer is then generated in accordance with your coverage and federal law.
If you have been offered a settlement, you have met the minimum requirements and your compensation is in compliance with the coverage selected by you prior and on your move.
Please see below a brief outline of recommended documentation that is subject to examination in hopes of validating your claim/complaint:
All Copies of Your Contract Documents FRONT AND BACK: Including Bill of Lading (Contract), order for service, Household Goods Descriptive Inventory (Both pickup and final delivery copies). Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations).
Clear Photos of Each Damaged Item: Photos must show the entire item and the specific damage claimed. For boxed items, provide a photo of the item and the box. All photos must be in color and physically mailed in - NO electronic media will be accepted. Be sure to [redacted] the back of each photo with your name and the name/number of item pictured. In the event photos are not labeled, they will not be considered.
Original Purchase Receipt for Each Missing/Damaged Item: Receipt must indicate date of purchase, purchase amount as well as store name, phone number and address. If receipt is not available for a particular item, indicate that and provide the purchase information instead.
Original Repair Estimates For all Damaged Items Claimed: For furniture damage, provide one estimate per item. For premises damage and/or automobiles/motorcycles, provide two estimates per item.
You MUST indicate the weight of each and every lost and/or damaged item, write a description of the damage item as well as indicate if any notation was made to the inventory forms at the time of delivery. The amount claim now MUST be in accordance with the valuation coverage of your move. You cannot claim more than you're signed and agreed coverage.
Remember: Settlement amounts are determined based on the carrier's legal liability as detailed in the carrier's governing Bill of Lading.
Disputing Your Settlement: If you are not satisfied with the settlement offer made by your carrier, you have an option to dispute it. The Dispute process is a one-time opportunity to re-file missing information to better support your claim. To dispute you must mail your dispute request along with any supporting documents to:
MovingClaims.net
P.O. Box XXXXXX
Miami FL XXXXX
Remember: Your claim has already been reviewed once and a settlement letter was issued based on the information you provided. Please read your settlement letter carefully as it will allow you to better understand the reasons for the determination and if any information was missing.
Note: All disputes are being reviewed by MovingClaims.net senior adjusters. No third review of a claim is allowed.
Kindly accept our apologies for any inconvenience and we wish you the best in your new location!
Always at Your Service
OFFER:
Initial Business Response /* (1000, 5, 2015/12/02) */
Contact Name and Title: mark
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and...
final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Mark [redacted]
OFFER:
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Mark [redacted]
Initial Business Response /* (1000, 13, 2015/10/05) */
Contact Name and Title: [redacted]
Contact Phone: 800
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing...
to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - Guardian Moving Systems.
OFFER:
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - Guardian Moving Systems.
Initial Consumer Rebuttal /* (3000, 15, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
after 2 month and 3 days we finally received our stuff very despointed and hurt me and my family, our boxes came open and stolen items includes our safe of my inheritage the 55 inch tv a notebook and they picked my wife expensive cloth been stolen ,missing a whole box. the boxes arrived opened dresser damaged , bed damaged, box spring damaged , jewlery display damaged I have no words to say to this company except we filling a fbi report for our stolen items that mean to us more then money and hope they can recover it from them , this company cant have there licence another day that means more victims will go to the media do my best to stop these theives from doing more business.
not to include how we got a qoute for 1811 and there driver took our stuff in the truck and asked for 2400 we asked him to put the stuff back he said you will lose your deposit and he cant bring it back up he will have to leave it in our fromt yard we had no choice buy to sign the papers worst experince of my life
Initial Business Response /* (1000, 10, 2015/12/15) */
Contact Name and Title: Mark
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or...
if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly...
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
OFFER:
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have copies of the invoice already. The invoice number is MYXXXXXXX. My complaint is NOT addressed in their response. I want a solution on why we received an email demanding more money, feels a bit like extortion, holding our items at a warehouse refusing to ship, when we in fact did make the payment, why they decided to kill the link to our original estimate, how they account for the poor customer service, lack of communication and damage to my property. I will be able to turn in the email demanding money for our items to be shipped even though we gave the movers a check. I will submit photos of the damaged properties. It surprises me that they don't want any of that to settle this matter and instead are just sending what feels like a form letter asking for forms, that they have copies of. I can also send screenshots from my phone text messages, where it took 5 days for a response at first and then 3 unanswered texts spanning 8 days.I DO NOT ACCEPT THEIR RESPONSE. I would like my specific issues addressed and not be sent another form letter. Also note, the company did not in fact provide "informative documentation prior to their service date".
Final Consumer Response /* (4200, 11, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim that on the move day, the supervisor noticed us adding additional things is offensive. Not only did we give a very detailed inventory to the relocation specialist, Katherine, like I have stated before, we left behind things that were in our initial inventory because of the price hike the movers charged us on the day. As far as the claim that we were not fully packed is invalid. The two things that were not packed up were the wardrobe closets, which the company assured us would be disassembled by the movers, they weren't, and the sofa, which once again the relocation specialist assured us that the movers, would take care of as part of the service. The bait and switch that this company practices should be considered fraud. Our initial estimate came in an email and we cannot access it anymore. When I ask the company for a copy, they do not respond. We do have the email extorting extra money after the pick up. They would not ship until we wire transferred a payment, which we made in form of a check and gave it to the movers. as far as going through the claims process, we barley got the email this morning, and rest assured we will be going to file a very detailed claim. The first response if not a form letter sure felt like it as not one of my concerns were addressed. This response alleges that we were unprepared for the move, adding things and having things not packed up, and those claims are infuriating. Please note, they have not asked about the email demanding more money, the email claiming that our items have been shipped and wold arrive in 1-7 days, or the photos of the damaged property, or addressed how poor they communicate with their customers. We will be filing the claim but are still unsatisfied with their response to our issues.
Final Business Response /* (4000, 14, 2015/10/22) */
Contact Name and Title: [redacted]
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 11, 2015/09/15) */
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said...
complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Customer Service Department
Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: Dan
Dear Valued Customer,
We have been trying to reach you by phone today with no luck and left you a message with our contact information.
Your Concerns with the company was brought to our attention and care, and...
we would need to speak with you in order to better understand your issues with the company.
We would like to thank you for allowing us to respond to your issues. We strongly believe that with a mutual consideration we can easily reach an understanding and keep our relationship in good standing.
Please try to call us back as soon as possible (See contact number below) so we can resolve your issues with the company.
Always at Your Service
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
I am not satisfied with the response from them. They have not tried to call me at all today. They have my phone number and my wife's phone number. We have been calling them repeatedly today and all they are doing is either not answering or they hang up on us.
Final Business Response /* (4000, 9, 2015/12/22) */
Contact Name and Title: Mark
Dear Valued Customer,
We have been trying to reach you by phone today with no luck and left you a message with our contact information.
Your Concerns with the company was brought to our attention and care, and we would need to speak with you in order to better understand your issues with the company.
We would like to thank you for allowing us to respond to your issues. We strongly believe that with a mutual consideration we can easily reach an understanding and keep our relationship in good standing.
Please try to call us back as soon as possible (See contact number below) so we can resolve your issues with the company.
Always at Your Service
OFFER:
Initial Business Response /* (1000, 14, 2015/09/03) */
September 2, 2015
Re:[redacted] - [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than...
willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - Guardian Moving Systems.
Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: Helen [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly...
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Legal - Guardian Moving Systems.
OFFER:
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Legal - Guardian Moving Systems.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate a prompt response, Guardian Moving Systems should have a copy of all requested documents. While we also have a copy and can provide, I don't understand how that will address our concerns as the response doesn't explicitly state a possible resolution once documents are sent. If these documents are needed (though again the company should have a copy as well), please let me know how to send them. It doesn't seem I can attache anything in this response.
Additionally, we have pictures of all damaged items and I'd be happy to provide those as well. Please advise.
I'd also like to know what resolution is possible before accepting the response as the current response is not an actual resolution.
Thanks,
[redacted]
Final Business Response /* (4000, 16, 2015/10/07) */
Contact Name and Title: Helen [redacted]
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 5, 2015/11/19) */
Contact Name and Title: mark
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if...
you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT >> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 8, 2015/09/08) */
Contact Name and Title: Helen [redacted]
Contact Phone: 800
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing...
to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Customer Service Dept.
OFFER:
Initial Consumer Rebuttal /* (2000, 10, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have submitted a claim via their system and have been advised that there is up to a 72 hour turn around for a response and directions to proceed to the next step in the claim process. The 72 hours will be reached as of 9/11/2015. I will see if I get a response or acknowledgement, I am not confident at this point. I have taken pictures and can provide evidence of the damage to my belongings. I also have the names of the customer service representatives that were rude and unprofessional. I will submit all of this information in the claim/complaint portal. I have to completely disagree with Ms. [redacted] as it relates to Guardian making themselves available. I called several times and was either sent to voicemail only to have my call go unreturned or was not able to get in contact with anyone ... Specifically on the weekends. I also sent numerous emails to the initial points of contact and did not receive a response. There is a lot that need to be done by way of customer service and accountability. The most pleasant and helpful people were not a part of Guardian (Tina and Margaret). I commend them for their professionalism and excellent customer service. They truly went above and beyond to assist me with obtaining as much information as needed as well as being sympathetic to the situation. These 2 young ladies were the ONLY positive experience that I encountered during the entire process with Guardian.
Initial Business Response /* (1000, 5, 2016/03/28) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been...
over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 5, 2016/05/03) */
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints...
in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Customer Service Department
Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: Helen [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly...
investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As the business requested, I have submitted my complain via MOVINGCLAIMS.NET. I await to hear what the outcome will be. After filing this complaint with Revdex.com, I was contacted by Guardian Moving Systems's Relocation Specialist, Mr. Rich [redacted] I asked him as a dissatisfied customer, how he was going to rectify their error. He proceeded to yell at me over the phone as if it was my fault the moving company never showed up on the date I requested. He was rude and disrespectful to me. This company, Guardian Moving Systems, is very unprofessional and lack customer service.
Initial Business Response /* (1000, 6, 2015/12/21) */
Contact Name and Title: Dan
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or...
if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please go to the website www.MovingClaims.net. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT
Initial Business Response /* (1000, 8, 2015/12/02) */
Contact Name and Title: mark
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and...
final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Mark [redacted]
OFFER:
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Mark [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I checked "no" because I am providing info to them to remedy the situation.
Initial Business Response /* (1000, 5, 2015/10/23) */
Contact Name and Title: Helen [redacted]
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had...
transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
OFFER:
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has asked for me to provide documentation of bills, orders, inventory of both pick up and delivery, as well as proof of payment. How do they not already have that information available for review. Also, they want me to send all the information, where do I send it to who is to make sure all documents are reviewed and the settlement is fair and just. I have made the necessary copies, as well as a detailed list of all large goods that were broken and have pictures. Also have pictured from our smaller packed items which were destroyed. We had many boxes torn open and damaged.
Final Consumer Response /* (3000, 12, 2015/11/01) */
The company has asked for me to provide documentation of bills, orders, inventory of both pick up and delivery, as well as proof of payment. How do they not already have that information available for review. Also, they want me to send all the information, where do I send it to who is to make sure all documents are reviewed and the settlement is fair and just. I have made the necessary copies, as well as a detailed list of all large goods that were broken and have pictures. Also have pictured from our smaller packed items which were destroyed. We had many boxes torn open and damaged.
Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: Helen [redacted]
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had...
transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
OFFER:
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
Helen [redacted]
Initial Consumer Rebuttal /* (3000, 17, 2015/11/12) */
Hello Ms [redacted]
Guardian Moving Systems has violated both contracts they gave me one being that they would have my belongings delivered within a 21 day window of said delivery date 10/08/2015 before 4pm and they would be in contact with me if the missed the first delivery date which they were not I tried to reach them for a week with numerous calls voicemails and got no response until 10/16/2015 when they told me that they wouldn't ship my belongings because they didn't like my attitude and that I would have to come and get them in a warehouse in New Jersey within 7 days or they would be auctioned off. I then prepared a trip to NJ but received a phone call stating that my belongings had been shipped after I had contracted another moving company to move my belongings from the warehouse and then a email on 10/23/2015 stating that my belongings are in route and would be delivered within 1-7 days. The belongings where not delivered until 11/04/2015 after 5:15pm which is way past 21 days and the 1-7 days stated in the new email. Furthermore we explained to them numerous times that the building we reside in does not accept deliveries after 4pm and they agreed. When they came late of course we could not receive the belongings and they where going to try and charge us a extra $600.00 for a redelivery we got a Uhaul truck costing $90.00 so they could off load our belongings and discovered while they were off loading that some of our belongings were damaged especially the ones that they had packed for us and our boxes looked like they had all been dropped and kicked around and beaten. Items damaged include a vintage lucite and glass coffee table MSRP $700.00, a small mirror jewelry box a gift est MSRP $100.00, An antique apothecary MSRP $400.00, all of our dishes including fine china passed down from four generations broken clearly marked fragile and packed with bubble wrap and moving paper in a special dish box MSRP total of all $500.00, 2 black/blue vintage iron and vinyl chairs total for both MSRP $400.00, black three bulb floor lamp MSRP $100.00, a blown glass mushroom sculpture MSRP $200.00, a ceramic balloon sculpture from Paris $100.00, and a marble tray MSRP $ 100.00, we also lost a minimum of $300.00 daily from not being able to work because they had all of our equipment from 9/29/2015-11/04/2015 we accounted for some of these days but definitely not all our total for this is 20 days equaling $6000.00. We would like compensation for all listed above. We also feel that the total price we paid to Guardian of $1601.00 should be refunded of discounted.
Thank you ,
Conan [redacted], Ray'Shanna [redacted]