Denver Mattress Company

We have contacted [redacted] and set up the swap out of his mattress on a day that works for him We have also set up a repair company to repair the damage to his wall at his home Most importantly we apologize the mix ups in the delivery process of his mattress and hope we have rectified this situation Please let us know if we can be of any further assistance

[redacted] We have made several unsuccessful attempts to reach out to you on this issueWe would welcome the opportunity to speak with you regarding your concernsYou may contact me directly.Sincerely, Matt R [redacted]

In Mr [redacted] 's complaint he stated that "Halterman would not acknowledge the warranty which we purchased." We in fact did acknowledge the warranty for a covered repair when Mr [redacted] brought the vehicle in on June 17, At that time the left front caliper was replaced at not cost to Mr [redacted] We did remove the spare tire from Mr [redacted] 's vehicle in accordance with the service bulletin issued directly from [redacted] Unfortunately at this time [redacted] has not finalized a repair for this recall, therefore there is no remedy at this time(Attached you will find the information notice for customer questions issued directly from [redacted] ) Mr [redacted] will receive information via mail when the remedy for that recall in confirmed by [redacted] We apologize that Mr [redacted] is having issues with the vehicle door, but unfortunately he did not bring the vehicle in until more than months after the vehicle purchase and repairs would not be covered under the ***'s warranty As a courtesy to Mr [redacted] we would like to offer a good-will gesture of a $service credit that he can use towards his repair.Sincerely,Allen B***General Manager

We have assisted Mr [redacted] and set up an appointment for him with his local [redacted] DealershipSince we are not a [redacted] dealership, unfortunately we can not do any [redacted] warranty workWe sincerely apologize for any confusion in this matterSincerely, Allen B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrAllen B [redacted] is an unknown sourceMrB [redacted] has not made any attempts to assist me in this situation, nor has the owner Keith H [redacted] attempted to contact me, or respond to my many emails and written complaintsI would like to resolve this matter by receiving a WORKING VEHICLEThe manager "Denny" explained to me, that the only way I can be assisted, was to come up with $cash in order to receive a trade-inThat offer was highly unacceptable, due to my monthly fixed income of $in Social Security BenefitsI never received a call of any kind in correspondence from anyone employed at HaltermansThe conversations we've had, has been due to my efforts to resolve the issueOnce again, I am more than willing to accept a working vehicle, and make my monthly paymentsAs of this very date of September 23rd , I am making monthly payments for a vehicle I do not possess and that has a seized engineThis has been a major inconvenience for me and my life , as I am currently unable to get to my doctor appointments, food shopping, etcI would like someone to help me, and hopefully avoid any new customers from receiving LEMON CARS from HaltermansThey must be held accountable and responsible for their actionsI did not possess the car more than a few days when the car became a major problemMy credit is at stake, while Haltermans has received their money for a vehicle with a blown engineThis is not what I agreed to pay for, for the next three yearsThank you in advance for your assistance, [redacted] ***Sincerely , [redacted] Regards, [redacted]

We have invited the customer back into the store to reselectWe look forward to resolving this issue during their visit

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:they have not been in contact with me in two weeksthe last I heard from them was a call from the sales person who sold me the vhicleand he was suprised that I was not contacted and he would check into it.the last offer of a settlment was more then weeks ago and that from the sales mgr, was for a trade back of 14000.00$ and no deposit refundthat offer would cost me 3850.00$.(my deposit +tradein)then they came back with a trade back and for the truck they sold me .that would cost me it is obvious thatB they don,t care that they sold me a certified vhicle thats a lemon.my request is very simple take the truck back and give me my deposit backand they can deal with the finance co .since the gen mgr wont return my calls I don't understand what there problem isthey sold me a so called certified truck that is a lemon with serious trans problems they worked on three times and could not fix the problem Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This is an outright LIE!!!!! NO ONE has gotten back to me on ANY vehicles, info or prices as requested!!!! In fact I got a LIE of an email saying I cursed at him so he wont reply, I NEVER cursed at them! That was from Matt R [redacted] , then Vincent P,and added some nonsense and LOLs like he was on drugsLisa L [redacted] NEVER got back to me from a month ago!!!Just got your emailsI will contact you as soon as I get with a specialistI'm here until and working hard to get your information On Feb 2, 2:PM, [redacted] @ [redacted] .net wrote:From: "Lisa L***" < [redacted] @haltermans.com>Hello ***,I do apologize, it looks like I sent you the wrong modelDanielle D [redacted] this happened over times!!!!!!!!!!!!!Hi ***, How was your weekend? I believe you know way more than I do about [redacted] !! That's awesome that your such a loyal customer to [redacted] ***!! Here at Haltermans Toyota we strive to provide the customer with exceptional customer service!! I will try to answer all your questions In the future!! Please let me know if I can help in any way to assist you on your vehicle search!! Mark S [redacted] more BS!!!!!!!!!!!!!! he refused to send info and as you can see doesnt know [redacted] !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NO ONE EVER got back to me or gave me the 14k SPECIAL DEAL I was promised!!!***My name is Lisa L***I’m the Customer Service Director here at Halterman’s ToyotaYou have been emailing with my agent Danielle on a [redacted] It has been brought to my attention that you aren’t happy with the information that has been given to you on this vehicleI would like to speak with you personally to discuss this matter and answer any questions or concerns that you may haveIt is my top priority to give you accurate information in a timely manner as I know your time is very valuableMy phone number is ###-###-#### Ext: ***You may reach me Monday-Saturday a.m.-p.mI look forward to speaking with you soonHave a great evening CordiallyLisa L***Dear***, We do offer them both on the sc modelWould you like to come in and take a look at the [redacted] s today in order to get in on the end of the month sale? Thanks,Danielle D*** [redacted] no such model exists!!!!! alan, jarrod, crystal, mike, danielle, matt, and below LISA.......read her lasteither you know about this [redacted] up [redacted] and are laughing at me, or you dont know how [redacted] up these ppl are, but I reported it to alan b [redacted] 20x and the Revdex.com, and it continues!!!!!!!!!!!!!!!!!!!From: " [redacted] " < [redacted] @haltermans.com>To: [redacted] @ [redacted] .netSent: Friday, February 5, 5:37:PMSubject: RE: [redacted] ***Who blew you off? From: [redacted] @ [redacted] .net [mailto: [redacted] @ [redacted] .net] Sent: Friday, February 5, 5:PMTo: [redacted] @haltermans.comSubject: Fwd: [redacted] *** ??????????????????????? blew me off From: "Lisa L***" To: [redacted] @ [redacted] .netSent: Tuesday, February 2, 3:04:PMSubject: Re: [redacted] *** Just got your emailsI will contact you as soon as I get with a specialist I'm here until and working hard to get your information.On Feb 2, 2:PM, [redacted] @ [redacted] .net wrote:***more BS saying I dont want the ***, YES I DO!!!!!!!!!!!! and I want off the mailing list!?!?! I never said that!!I dont care if she's busy, she gave her word, and had over a week!!! she doesnt know specs on [redacted] ??? danielle and mark DONT either! this is a BS email as you know the Revdex.com is involvedi have sent EXACT emails with specs over 25x!!!!!!!!!!!!!!!! you guys PROMISED an unheard of deal and have been trying to renig since!!! also in the link is the LINK to the EXACT vehicle lisa PROMISED to get that CRAZY DEAL on,never got the number....I dont care what you think your known for myprice was to be EVEN WAY LOWER than that.....there were rude salesman you guys fired, promises from numerous managers, lies to me and the Revdex.com, Blad ignored it all! as I told Lisa even though Im sick over what HALTERMANS has done to me, I wanted the DEAL to save moneyso look for my specs I sent over the yrs to EVERY rep there you can see the crystal and jarrod chainlisa and that linkthe one you just sentand a blk, FWD 17" whl, cvt, heated seats & mirrors, push button start, paddle shifters, navquotes....From: "Vincent P [redacted] " < [redacted] @haltermansautomotivegroup.motosnap.com>To: [redacted] @ [redacted] .netSent: Monday, February 8, 2:52:PMSubject: So sorry for the confusion!I am so sorry for all the confusion! I would like to personally apologize for Lisa she is an extremely busy woman and based on past emails I could not decode what exactly you were looking forExample I read an email from this address saying you were no longer looking for the ***, hence why I said thatI am personally tracking your file to end this back and forth confusionIf you are longer interested I can easily add you to the no contact listIf you still are no worries that is what I am here for! No promises but we historically give the best deal on new or used vehiclesThank you for your time ***! I hope this hasn't been too much of a hassleI am here trying to get to know you and your wants or not wantsThank you for your time, my extis ***! call whenever you are available!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Although the vehicle is set at when it leaves the factory, so are other trucks and forerunners During this process a Toyota Forerunner was lent to us while our car was being repaired It was a 2014, very similar to our vehicle, minus the color The car, set to 0, did not pull It is difficult to believe that all trucks being sold at a setting are pulling to the right At this time we working with a lawyer, who will be contacting the dealer to discuss the necessity for appointments, and a factory representative present to fix the problem Regards, [redacted]

July 18, [redacted] The Revdex.com Metro Washington DC & Eastern PA Re: Samuel [redacted] ID# [redacted] Dear Ms***, We sincerely apologize for the miscommunication that occurred in fulfilling Mr [redacted] 's refundWe have contacted the [redacted] 's and are processing their refundAgain, we sincerely apologize for the delay Sincerely, Allen B [redacted] General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] It will be nice to finally have a registration in the glove box and a sticker on my license After two failed attempts to secure one and three temporary registrations please forgive me for being a bit skeptical until I see the registration myself Regards, [redacted] ***

From: [redacted] Date: Wed, Nov 11, at 3:PMSubject: Complaint ID: [redacted] Complaint ID [redacted] resolvedMy $was refunded

Revdex.com: This is resolved Sincerely, [redacted]

In reference to [redacted] Listed below is the sequence of event: [redacted] purchased a [redacted] on 07/25/[redacted] returns to the dealership on 07/26/to return the vehicle because he does not want it.After discussing the situation with management he is told the transaction is complete and he owns the vehicle He is very upset and calls his father into the dealership to discuss the situationI met with them both and his father was insistent that the payment was too high and he did not approve Hs father did not come with him to purchase the vehicle initially I agreed to work with the lender to pay off the Patriot, sell him another car and lower the payment I made them aware immediately and up front that a less expensive vehicle would be riskier in terms of repairs and may be less dependable for a young buyer To ensure their satisfaction of the next vehicle I offered to allow them to take the vehicle to a third party to have it looked at before their purchaseThey took some time to review our inventory and they selected a [redacted] which they purchased on 07/29/[redacted] left the dealership "completely satisfied" in his words I asked him as he was leaving if he was sure this was the right car and the right payment and he said "yes," smiled, shook my hand and thanked us for helping himThe vehicle was sold "as is" please see the signed documents attachedI hope this letter expresses more clarity for you We do pride ourselves in customer satisfaction and do everything to ensure that Thank you for your time and if you have any questions please call me at ###-###-####Sincerely,Allen B***General ManagerHaltermans ToyotaCell ###-###-####

*** *** registration was available Friday, June 26, and he picked it up in person the following dayWe again sincerely apologize for the delay.Thank You,Sarah B***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We have responded to the consumer via email and will also be touching base via phoneWe were unaware of this concern since the Manager handling it had left and never told anyoneWe will do everything in our power with not only our store but with *** to rectify this problem and make sure that
the consumer is satisfiedSee copy of email: I received your complaint about the ***I am currently out of the office for a while due to an injury but I handle and respond to all customer concerns or complaintsI know that in your complaint you stated you would prefer not to speak to anyone from Haltermans and I understand your frustrationI see this issue has been going on for quite a whileWe have had a change in service Managers times during that time and that is why I would like to be your point of contact from here until we can come to some sort of resolutionIf the paint is defective from *** we would need a factory rep to look at itI could work to arrange that and make sure that they look at itIf it is something that we had done I would also like to consider correcting that issue for youRick B*** is our new Parts and Service DirectorWe would work together to make sure that this matter is resolvedI do understand your frustration but I as I stated I handle customer concerns, praises and complaints and I am sorry to hear this is the first time I have heard of thisI would love to have helped correct the issue two years ago.Thank you in advance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***