Denver Mattress Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Mr. Allen B[redacted] is an unknown source. Mr. B[redacted] has not made any attempts to assist me in this situation, nor has the owner Keith H[redacted] attempted to contact me, or respond to my many emails and written complaints. I would like to resolve this matter by receiving a WORKING VEHICLE. The manager "Denny" explained to me, that the only way I can be assisted, was to come up with $1500.00 cash in order to receive a trade-in. That offer was highly unacceptable, due to my monthly fixed income of $800 in Social Security Benefits. I never received a call of any kind in correspondence from anyone employed at Haltermans. The conversations we've had, has been due to my efforts to resolve the issue. Once again, I am more than willing to accept a working vehicle, and make my monthly payments. As of this very date of September 23rd , 2015 I am making monthly payments for a vehicle I do not possess and that has a seized engine. This has been a major inconvenience for me and my life , as I am currently unable to get to my doctor appointments, food shopping, etc. I would like someone to help me, and hopefully avoid any new customers from receiving LEMON CARS from Haltermans. They must be held accountable and responsible for their actions. I did not possess the car more than a few days when the car became a major problem. My credit is at stake, while Haltermans has received their money for a vehicle with a blown engine. This is not what I agreed to pay for, for the next three years. Thank you in advance for your assistance, [redacted]. Sincerely , [redacted]
Regards,[redacted]

I have been in contact with the customer. We would be willing to trade them out of the vehicle. [redacted] flat declined the customer. [redacted] will finance her again but the consumer needs to pay off the difference between trade value and what she owes, plus they require money down on top of...

that. We have offered to help fix the customers vehicle at employee pricing which is $55.00 an hour and 25% markup on parts from cost.The latest response was the customer was swearing at us and telling us that she will be contacting a lawyer. We have made every reasonable attempt to help the customer out. The vehicle they purchased almost a year ago was a vehicle that was sold as is. Please reach out with any questionsMatt R[redacted]###-###-#### or [redacted]@haltermans.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Although the vehicle is set at 0 when it leaves the factory, so are other trucks and forerunners.  During this process a Toyota Forerunner was lent to us while our car was being repaired.  It was a 2014, very similar to our vehicle, minus the color.  The car, set to 0, did not pull.  It is difficult to believe that all trucks being sold at a 0 setting are pulling to the right.  At this time we working with a lawyer, who will be contacting the dealer to discuss the necessity for 4 appointments, and a factory representative present to fix the problem. 
Regards,
[redacted]

We have attempted to communicate with [redacted]
regarding the purchase of a vehicle,  but
unfortunately we are unable to come to a mutual agreement.
Sincerely,
Allen B[redacted]

From: [redacted]Date: Wed, Nov 11, 2015 at 3:59 PMSubject: Complaint ID: [redacted]Complaint ID[redacted] resolved. My $695.00 was refunded.

We would like the customer to bring the vehicle into the dealership and ride with a technician. The tech that worked on the car stated it is the way the vehicle shifts with a CVT engine. When we diagnosed it with the check engine light there was a problem with the throttle body cable. We repaired...

that at no additional charge to the customer. We have tried to get her a new vehicle but we are unable to get an approval from the bank with the bank structure right now. Money down may help with leverage with the bank. In closing we can work with the bank but need a little help from the customer with money down. orWe can take a ride with her to see if she can point out what she is exactly feeling. Respectfully submitted,Matt R[redacted]

August 14, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re:  ID #[redacted]
Dear [redacted],
                We
sincerely apologize for the delay in paperwork. The state of...

New Jersey
rejected the Pennsylvania title we initially sent them and it took them over 30
days to return the paperwork to us. Once we received the paperwork back, we
immediately submitted to Pennsylvania for another title, which will be arriving
within the next few days. We have already been granted approval for expedition
for the New Jersey paperwork once we receive the title back from Pennsylvania.
I apologize for the delay, but we have been unable to contact the [redacted]'s at
their contact phone numbers. My title clerk, Robin will email them at the
address they provided in their complaint with status updates and CC myself on
all correspondence.
 
Sincerely,
Allen B[redacted]
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Regardless of my brother saying he would or wouldn't sign off as registered owner of the vehicle, two oil changes were performed within five days of each other, and "safety inspections" were performed and charged to me. The service rep shouldn't have been able to charge for this work as the finance deal was reversed and the car is still under a maintenance contract with the manufacturer. 
Regards,
[redacted]

We would like to apologize. The mailer that was sent to us with several typos. We would be happy to send the customer a smart watch. We are sorry that the mailer came across this way. The winning numbers are printed on the address by the insurance company to ensure there is no issues on the big...

prizes but we are seeing the confusion. Thank you for your understanding and the watch will be mailed out. The consumer can touch base with me at ###-###-#### with any other questions or concerns.

[redacted],  We appreciate you reaching out to us about your concern. We have looked over the information in our files as well as your written concern. We have determined that while there may have been a longer than expected wait time in service for a warranty repair. We did not in anyway...

cause damage to your rotors based on misreporting of information as stated in your complaint.  In conclusion, we value you as a customer and as a good faith gesture would reimburse you in the amount of ninety-five dollars and zero cents ($95.00). Once this has been accepted and closed through the Revdex.com we will fill out the check request and have the money sent to your home listed on our service paperwork. Thank you again for your time in speaking with me on this matter.  Matt R[redacted] Customer Relations

In reference to [redacted].  Listed below is the sequence of event:[redacted] purchased a 2010 [redacted] on 07/25/2016[redacted] returns to the dealership on 07/26/2016 to return the vehicle because he does not want it.After discussing the situation with management he is told the...

transaction is complete and he owns the vehicle.  He is very upset and calls his father into the dealership to discuss the situationI met with them both and his father was insistent that the payment was too high and he did not approve.  Hs father did not come with him to purchase the vehicle  initially.  I agreed to work with the lender to pay off the Patriot, sell him another car and lower the payment.  I made them aware immediately and up front that a less expensive vehicle would be riskier in terms of repairs and may be less dependable for a young buyer.  To ensure their satisfaction of the next vehicle I offered to allow them to take the vehicle to a third party to have it looked at before their purchase. They took some time to review our inventory and they selected a 2005 [redacted] which they purchased on 07/29/2016[redacted] left the dealership "completely satisfied" in his words.  I asked him as he was leaving if he was sure this was the right car and the right payment and he said "yes," smiled, shook my hand and thanked us for helping him. The vehicle was sold "as is" please see the signed documents attachedI hope this letter expresses more clarity for you.  We do pride ourselves in customer satisfaction and do everything to ensure that.  Thank you for your time and if you have any questions please call me at ###-###-####Sincerely,Allen B[redacted]General ManagerHaltermans ToyotaCell ###-###-####

July 18, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re: Samuel [redacted] ID#[redacted]
Dear Ms. [redacted],
                We
sincerely apologize for the miscommunication that...

occurred in fulfilling Mr.
[redacted]'s refund. We have contacted the [redacted]'s and are processing their
refund. Again, we sincerely apologize for the delay.
 
Sincerely,
 
Allen B[redacted]
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:they have not been in contact with me in two weeks. the last I heard from them was a call from the sales person who sold me the vhicle. and he was suprised that I was not contacted and he would check into it.the last offer of a settlment was more then 5 weeks ago and that from the sales mgr, was for a trade back of 14000.00$ and no deposit refund. that offer would cost me 3850.00$.(my deposit +tradein)then they came back with a trade back and 11000.00 for the truck they sold me .that would cost me 6800.00 it is obvious thatB they don,t care that they sold me a certified vhicle thats a lemon.my request is very simple take the truck back and give me my deposit back. and they can deal with the finance co .since the gen mgr wont return my calls I don't understand what there problem is. they sold me a so called certified truck that is a lemon with serious trans problems they worked on  three times and could not fix the problem Regards,[redacted]

August 6, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re:  ID #[redacted]
Dear [redacted],
                We are
currently in communication with [redacted] and are...

attempting to come up with
a mutually agreeable solution. Before we received this current communication we
had previously fixed many of [redacted]'s complaints at no cost to him, in
fact we paid his deductable for him as well. We will continue to communicate
with him until we have come to a resolution.
Sincerely,
Allen B[redacted]
General Manager

We have assisted Mr. [redacted] and set up an appointment  for him with his local [redacted] Dealership. Since we are not a [redacted] dealership, unfortunately we can not do any [redacted] warranty work. We sincerely apologize for any confusion in this matter. Sincerely, Allen B[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
It will be nice to finally have a registration in the glove box and a sticker on my license.  After two failed attempts to secure one and three temporary registrations please forgive me for being a bit skeptical until I see the registration myself.
Regards,
[redacted]

June 15, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re: [redacted] # [redacted]
Dear [redacted],
                Our
sales consultant, Chuck, has been in contact with [redacted]...

[redacted] and we are
currently in the process of working with [redacted] to mutually resolve the
issues he described.
Sincerely,Allen B[redacted]General Manager

August 14, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re:  ID #[redacted]
Dear [redacted],
                We have
assisted [redacted] on several occasions with the issues...

she stated in her
correspondence. In her letter [redacted] stated, " I am behind on my car
payments because of all the money I have had to put into this vehicle."  As you can see from the attached repair
orders, [redacted] has not paid for any of the services we have performed for
her thus far. The items recommended for her during her last visit are normal
maintenance items, such as tires, which are not covered under any warranty.  If [redacted] would like to explore her
options and possibly trade in the vehicle, she may speak with our Manager,
Denny C[redacted].
 
Sincerely,
Allen B[redacted]
General Manager

November 6, 2015
[redacted]
The Revdex.com
[redacted]
Dear [redacted]
                Normally
cancellations can take 4-6 weeks to process. However, I...

have checked on [redacted] refund and it was processed today. He can check his account next week
and should see the cancellation applied towards his principle.
 
Sincerely,
 
Allen B[redacted]
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is an outright LIE!!!!! NO ONE has gotten back to me on ANY vehicles, info or prices as requested!!!! In fact I got a LIE of an email saying I cursed at him so he wont reply, I NEVER cursed at them! That was from Matt R[redacted], then Vincent P,and added some nonsense and LOLs like he was on drugs... Lisa L[redacted] NEVER got back to me from a month ago!!!Just got your emails. I will contact you as soon as I get
with a specialist. I'm here until 6 and working hard to get your
information.
On Feb 2, 2016 2:59 PM, [redacted].net wrote:From: "Lisa L[redacted]" <[redacted]@haltermans.com>Hello [redacted],I do apologize, it looks like I sent you the wrong model. Danielle D[redacted]this happened over 10 times!!!!!!!!!!!!!Hi [redacted], How
was your weekend? I believe you know way more than I do about
[redacted]!! That's awesome that your such a loyal customer to
[redacted]!! Here at Haltermans Toyota we strive to provide the
customer with exceptional customer service!! I will try to answer all
your questions In the future!!  Please let me know if I can help in any
way to assist you on your vehicle search!! Mark S[redacted] more BS!!!!!!!!!!!!!! he refused to send info and as you can see doesnt know [redacted]!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NO ONE EVER got back to me or gave me the 14k SPECIAL DEAL I was promised!!![redacted]My
name is Lisa L[redacted]. I’m the Customer Service Director here at
Halterman’s Toyota. You have been emailing with my agent Danielle on a
2015 [redacted]. It has been brought to my attention that you
aren’t happy with the information that has been given to you on this
vehicle. I would like to speak with you personally to discuss this
matter and answer any questions or concerns that you may have. It is my
top priority to give you accurate information in a timely manner as I
know your time is very valuable. My phone number is ###-###-#### Ext:
[redacted]. You may reach me Monday-Saturday 8 a.m.-6 p.m. I look forward to
speaking with you soon. Have a great evening.  CordiallyLisa L[redacted]Dear[redacted],
We
do offer them both on the sc model. Would you like to come in and take a
look at the [redacted]s today in order to get in on the end of the month
sale?
Thanks,Danielle D[redacted]   [redacted] no such model exists!!!!! alan, jarrod, crystal, mike, danielle, matt, and below
LISA.......read her last................. either you know about this
[redacted] up [redacted] and are laughing at me, or you dont know how [redacted] up
these ppl are, but I reported it to alan b[redacted] 20x and the Revdex.com, and it
continues!!!!!!!!!!!!!!!!!!!From: "[redacted]" <[redacted]@haltermans.com>To: [redacted].netSent: Friday, February 5, 2016 5:37:04 PMSubject: RE: 2015 [redacted]Who blew you off?   From: [redacted].net [mailto:[redacted].net] Sent: Friday, February 5, 2016 5:31 PMTo: [redacted]@haltermans.comSubject: Fwd: 2015 [redacted] ??????????????????????? blew me off From: "Lisa L[redacted]" <l[redacted]@haltermans.com>To: [redacted].netSent: Tuesday, February 2, 2016 3:04:31 PMSubject: Re: 2015 [redacted] Just
got your emails. I will contact you as soon as I get with a specialist.
I'm here until 6 and working hard to get your information.On Feb 2, 2016 2:59 PM, [redacted].net wrote:[redacted]more BS saying I dont want the [redacted], YES I DO!!!!!!!!!!!! and I want off the mailing list!?!?! I never said that!!I dont care if she's busy, she gave her word, and had over a
week!!! she doesnt know specs on [redacted]??? danielle and mark DONT
either! this is a BS email as you know the Revdex.com is involved........ I
have sent EXACT emails with specs over 25x!!!!!!!!!!!!!!!! you guys
PROMISED an unheard of deal and have been trying to renig since!!! also
in the link is the LINK to the EXACT vehicle lisa PROMISED to get that
CRAZY DEAL on,never got the number....I dont care what you think your
known for myprice was to be EVEN WAY LOWER than that.....there were rude
salesman you guys fired, promises from numerous managers, lies to me
and the Revdex.com, Blad ignored it all! as I told Lisa even though Im sick
over what HALTERMANS has done to me, I wanted the DEAL to save moneyso look for my specs I sent over the yrs to EVERY rep there you can see the crystal and jarrod chainlisa and that linkthe one you just sentand a blk, FWD 17" whl, cvt, heated seats & mirrors, push button start, paddle shifters, nav....4 quotes....From: "Vincent P[redacted]" <[redacted]@haltermansautomotivegroup.motosnap.com>To: [redacted].netSent: Monday, February 8, 2016 2:52:58 PMSubject: So sorry for the confusion!I am so sorry for all the confusion! I would like to personally
apologize for Lisa she is an extremely busy woman and based on past
emails I could not decode what exactly you were looking for. Example I
read an email from this address saying you were no longer looking for
the [redacted], hence why I said that. I am personally tracking your file to
end this back and forth confusion. If you are longer interested I can
easily add you to the no contact list. If you still are no worries that
is what I am here for! No promises but we historically give the best
deal on new or used vehicles. Thank you for your time [redacted]! I hope this
hasn't been too much of a hassle. I am here trying to get to know you
and your wants or not wants. Thank you for your time, my ext. is [redacted]!
call whenever you are available!