August 1, 2017After reviewing [redacted] complaint, we would like to apologize for the misunderstandingBecause we do not offer sample sizes, we allow you to try our day supply of product for free at only the cost of shipping and handling for daysOnce your trial period expires, if not cancelled, you are billed the retail price of the product and enrolled in an automated shipping program that is designed to save customers from the inconvenience of having to manually place the order every days while still delivering continuous results to our consumersWe apologize that [redacted] was misinformed, but our records indicate she indeed was refunded for the charges of April.The previous charges that [redacted] is inquiring about are beyond days; therefore, we do not accept packages outside this time frame and we are unable to process any refundsWe would like to apologize for any inconveniences this may have caused [redacted] ***Sincerely,Customer Support
Revdex.com: Today I received a FULL REFUNDTHANK YOU .....I believe having the Revdex.com get involved helped me get the refund back fast[redacted] THANKS AGAIN! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
April 12, After reviewing Ms***’s complaint we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usWe have processed refunds for the amounts of $and $that occurred on 03/and 03/Please allow 3-business days for these refunds to process on to Ms***’s bank accountFurthermore, Ms***’s account with us is inactive; therefore, she will not receive any further shipmentsWe hope Ms [redacted] is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, [redacted]
June 7, After reviewing [redacted] complaint, we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate [redacted] called in on 6/and her account with us was cancelledBecause customer satisfaction is very important to us, we have refunded [redacted] for the charges of $and $that occurred on 5/and 6/Please allow 3-business days for the refunds to reflect on to her bank accountIn addition, the previous charges she is inquiring about exceed daysWe do not accept returned products beyond this time frameWe hope she is satisfied with our business and would like to apologize for any inconveniences this may have causedSincerely, Customer Support
October 9, After reviewing [redacted] complaint we would like to apologize for the misunderstandingBecause we do not offer sample sizes, we allow our customers to try our full day supply of product at only the cost of shipping and handling for a limited time of daysOnce the trial period expires, if not cancelled, you are billed the retail price of the productOur records indicate [redacted] was fully refunded for the amount of $when she called in on 10/Also, her account with us was cancelled; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support
February 27, After reviewing Ms [redacted] ’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usAfter looking over Ms [redacted] ’s concerns, customer support has cancelled her account and fully refunded for the amount of $There will be no further recurring shipmentsNo need to return the productsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, Customer Support
December 27, 2017After reviewing [redacted] complaint, we would like to apologize for the misunderstandingWe do not offer sample sizes and for this reason you are shipped a full day supplyWe allow you to try the product for just the cost of shipping and handling for daysOnce your trial period expires you are billed the retail price of the productCustomer satisfaction is very important to us and so we have refunded [redacted] for the total amount of $Please allow 3-business days for the refund to process on to her accountIn addition, we would like to confirm that her account has been cancelled and so she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support
April 20, After reviewing Mrs [redacted] and [redacted] ***s complaint we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate that they called in to cancel during their trial period and did not inquire post-trial chargesBecause customer satisfaction is very important to us, we have issued a refund for the amount of $Please allow 3-business days for the refund to reflect on to their bank accountFurthermore, their account with us is inactive; therefore, they will not receive any further shipmentsWe hope Mr [redacted] and [redacted] are satisfied with our businessWe would like to apologize for any inconveniences this may have causedSincerely, [redacted]
January 11, After reviewing Ms [redacted] ’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usCustomer support has refunded Ms [redacted] a total of $on 1/11/We hope she is satisfied with the credit she has received and want to apologize for any inconvenience this may have caused Sincerely, [redacted]
March 3, After reviewing Mr [redacted] ’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usOur records indicate Mr [redacted] was issued a full refund for the amount of $when he called in on 03/We hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, [redacted]
June 28, After reviewing Mr [redacted] complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer support has gone and looked over his account and refunded Mr [redacted] the total amount of $on 6/28/There will be no further recurring shipmentsWe hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, Customer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The response provided by the company is PURE GARBAGE This company falsely advertised that they were a product that had been featured on an episode of [redacted] and that for the first time in the shows history [redacted] had gone in on a joint deal for the product I clicked on a Side-Margin ad on [redacted] that stated that information as its attention grabber That took me to an advertisement that NEVER provided the name of the product but went on about the [redacted] program and had a video clip of a young woman demonstrating the product on a gentlemen It went on to offer a link to order the FREE trial products and stated this was limited quantity offer This made me think it was a marketing push to get you to try it and be so impressed you would come back to willingly buy more I was skeptical and did some researchI found that there actually was a product on the [redacted] program and those details were accurate It was only after I found out the company was charging me for FINE PRINT that was NOT listed anywhere on the order form I filled out that I did more investigation This product IS NOT the product featured on [redacted] *** On the day my Bank called me regarding the $charge, stating they the seller had been listed on their Scam list and needed to know if I had authorized the payment, I asked about the [redacted] connection advising the seller to the [redacted] at Derma Divine and she stated "Yes, their product was associated with the [redacted] " I told her point blank I would be contacting each and everyone of them regarding the underhanded methods they were using When I spoke to Agent # [redacted] yesterday I was informed "he thinks they have a promo agreement with [redacted] ***" [redacted] is not ALL of them and the product IS NOT the product they claimed it to be in relationship to that program This is advertising the I assure you that as bogus as their claims in that regard are THERE WAS NO INFORMATION ON THE ORDER SHEET REGARDING THE TEAMS THEY ARE CLAIMING TO HAVE INFORMED ME OF I have contacted the local [redacted] affiliate in [redacted] and am discussing with one of their reporters the manner in which this company has falsely advertised their products I have filed an abuse complaint with thier Domain Registrant regarding there advertising as well This is case of fraud Regards, [redacted]
April 10, After reviewing Ms [redacted] ’s complaint, we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate Ms [redacted] has not contacted our [redacted] At this time we have cancelled her account with us and so she will not receive any further shipmentsBecause customer satisfaction is important to us, we have refunded Ms [redacted] for the amount of $and $Please allow 3-business days for these refunds to reflect on to Ms [redacted] ’s bank accountWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, [redacted]
March 9, After reviewing Ms***’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost
of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usAfter looking over Ms***’s account, customer satisfaction is important to us, we have refunded Ms*** in full for the total of There will be no further recurring shipmentsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, *** ***
April 17, Because customer satisfaction is very important to us, our customer support department has fully refunded Ms*** for the charges of $and $that occurred on 03/and 02/We want to inform Ms*** that she accepted a 75% refund for the charge of $that occurred on 02/which was the previous refund she received of $In the process of attempting to refund the remainder of that charge, we encountered a system errorMs*** will receive the remainder of her refund in the form of a check for the amount of $The check will arrive within 7-business daysWe hope she is satisfied with the credits she has received and we want to apologize again for any inconveniences this may have causedSincerely, *** ***
March 31, After reviewing Ms***’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of
shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usAfter looking over Ms***’s account, because customer satisfaction is important to us, Ms*** was refunded for the total of $on 3/15/when she called inThere will be no further recurring shipmentsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, *** ***
August 8, 2017After reviewing *** *** complaint, we would like to sincerely apologize for the misunderstanding that occurredBecause we do not offer sample sizes, we allow our consumers to test our full day supply of product for free, at only the cost of shipping and handling for a trial
period of daysOnce the trial period expires, if not cancelled, you are billed the retail price of the product and enrolled in a monthly subscription to receive the product automaticallyThis allows our customers to see continuous results without having to manually place these orders every daysOur records indicate *** *** refused her package and we do not process refunds as a result of these actionsPackages returned must have an RMA number (Return Merchandise Authorization number) to be eligible for a refund that can be obtained by contacting our Customer Support departmentEvidently we do not have a say in what USPS does with packages that are refusedIn most cases they are returned to the sender, as standard procedures of operationWe have many customers who insist they have not received a package that shows delivered and for this reason, we ask that they file a claimWe apologize *** *** was unable to do soBecause customer satisfaction is very important to us, *** *** will receive a refund check for the amount of $within 7-business daysFurthermore, her account was cancelled when she called in and so she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support
June 7, After reviewing *** *** complaint, we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost
of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate *** *** called in on 6/and had her account cancelled as well as refunded for the amounts of $and $At this time, there are no further actions we can takeWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
August 1, 2017After reviewing [redacted] complaint, we would like to apologize for the misunderstandingBecause we do not offer sample sizes, we allow you to try our day supply of product for free at only the cost of shipping and handling for daysOnce your trial period expires, if not cancelled, you are billed the retail price of the product and enrolled in an automated shipping program that is designed to save customers from the inconvenience of having to manually place the order every days while still delivering continuous results to our consumersWe apologize that [redacted] was misinformed, but our records indicate she indeed was refunded for the charges of April.The previous charges that [redacted] is inquiring about are beyond days; therefore, we do not accept packages outside this time frame and we are unable to process any refundsWe would like to apologize for any inconveniences this may have caused [redacted] ***Sincerely,Customer Support
Revdex.com: Today I received a FULL REFUNDTHANK YOU .....I believe having the Revdex.com get involved helped me get the refund back fast[redacted] THANKS AGAIN! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
April 12, After reviewing Ms***’s complaint we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usWe have processed refunds for the amounts of $and $that occurred on 03/and 03/Please allow 3-business days for these refunds to process on to Ms***’s bank accountFurthermore, Ms***’s account with us is inactive; therefore, she will not receive any further shipmentsWe hope Ms [redacted] is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, [redacted]
June 7, After reviewing [redacted] complaint, we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate [redacted] called in on 6/and her account with us was cancelledBecause customer satisfaction is very important to us, we have refunded [redacted] for the charges of $and $that occurred on 5/and 6/Please allow 3-business days for the refunds to reflect on to her bank accountIn addition, the previous charges she is inquiring about exceed daysWe do not accept returned products beyond this time frameWe hope she is satisfied with our business and would like to apologize for any inconveniences this may have causedSincerely, Customer Support
October 9, After reviewing [redacted] complaint we would like to apologize for the misunderstandingBecause we do not offer sample sizes, we allow our customers to try our full day supply of product at only the cost of shipping and handling for a limited time of daysOnce the trial period expires, if not cancelled, you are billed the retail price of the productOur records indicate [redacted] was fully refunded for the amount of $when she called in on 10/Also, her account with us was cancelled; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support
February 27, After reviewing Ms [redacted] ’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usAfter looking over Ms [redacted] ’s concerns, customer support has cancelled her account and fully refunded for the amount of $There will be no further recurring shipmentsNo need to return the productsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, Customer Support
December 27, 2017After reviewing [redacted] complaint, we would like to apologize for the misunderstandingWe do not offer sample sizes and for this reason you are shipped a full day supplyWe allow you to try the product for just the cost of shipping and handling for daysOnce your trial period expires you are billed the retail price of the productCustomer satisfaction is very important to us and so we have refunded [redacted] for the total amount of $Please allow 3-business days for the refund to process on to her accountIn addition, we would like to confirm that her account has been cancelled and so she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support
April 20, After reviewing Mrs [redacted] and [redacted] ***s complaint we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate that they called in to cancel during their trial period and did not inquire post-trial chargesBecause customer satisfaction is very important to us, we have issued a refund for the amount of $Please allow 3-business days for the refund to reflect on to their bank accountFurthermore, their account with us is inactive; therefore, they will not receive any further shipmentsWe hope Mr [redacted] and [redacted] are satisfied with our businessWe would like to apologize for any inconveniences this may have causedSincerely, [redacted]
January 11, After reviewing Ms [redacted] ’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usCustomer support has refunded Ms [redacted] a total of $on 1/11/We hope she is satisfied with the credit she has received and want to apologize for any inconvenience this may have caused Sincerely, [redacted]
March 3, After reviewing Mr [redacted] ’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usOur records indicate Mr [redacted] was issued a full refund for the amount of $when he called in on 03/We hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, [redacted]
June 28, After reviewing Mr [redacted] complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer support has gone and looked over his account and refunded Mr [redacted] the total amount of $on 6/28/There will be no further recurring shipmentsWe hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, Customer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The response provided by the company is PURE GARBAGE This company falsely advertised that they were a product that had been featured on an episode of [redacted] and that for the first time in the shows history [redacted] had gone in on a joint deal for the product I clicked on a Side-Margin ad on [redacted] that stated that information as its attention grabber That took me to an advertisement that NEVER provided the name of the product but went on about the [redacted] program and had a video clip of a young woman demonstrating the product on a gentlemen It went on to offer a link to order the FREE trial products and stated this was limited quantity offer This made me think it was a marketing push to get you to try it and be so impressed you would come back to willingly buy more I was skeptical and did some researchI found that there actually was a product on the [redacted] program and those details were accurate It was only after I found out the company was charging me for FINE PRINT that was NOT listed anywhere on the order form I filled out that I did more investigation This product IS NOT the product featured on [redacted] *** On the day my Bank called me regarding the $charge, stating they the seller had been listed on their Scam list and needed to know if I had authorized the payment, I asked about the [redacted] connection advising the seller to the [redacted] at Derma Divine and she stated "Yes, their product was associated with the [redacted] " I told her point blank I would be contacting each and everyone of them regarding the underhanded methods they were using When I spoke to Agent # [redacted] yesterday I was informed "he thinks they have a promo agreement with [redacted] ***" [redacted] is not ALL of them and the product IS NOT the product they claimed it to be in relationship to that program This is advertising the I assure you that as bogus as their claims in that regard are THERE WAS NO INFORMATION ON THE ORDER SHEET REGARDING THE TEAMS THEY ARE CLAIMING TO HAVE INFORMED ME OF I have contacted the local [redacted] affiliate in [redacted] and am discussing with one of their reporters the manner in which this company has falsely advertised their products I have filed an abuse complaint with thier Domain Registrant regarding there advertising as well This is case of fraud Regards, [redacted]
April 10, After reviewing Ms [redacted] ’s complaint, we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate Ms [redacted] has not contacted our [redacted] At this time we have cancelled her account with us and so she will not receive any further shipmentsBecause customer satisfaction is important to us, we have refunded Ms [redacted] for the amount of $and $Please allow 3-business days for these refunds to reflect on to Ms [redacted] ’s bank accountWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, [redacted]
March 9, After reviewing Ms***’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost
of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usAfter looking over Ms***’s account, customer satisfaction is important to us, we have refunded Ms*** in full for the total of There will be no further recurring shipmentsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, *** ***
April 17, Because customer satisfaction is very important to us, our customer support department has fully refunded Ms*** for the charges of $and $that occurred on 03/and 02/We want to inform Ms*** that she accepted a 75% refund for the charge of $that occurred on 02/which was the previous refund she received of $In the process of attempting to refund the remainder of that charge, we encountered a system errorMs*** will receive the remainder of her refund in the form of a check for the amount of $The check will arrive within 7-business daysWe hope she is satisfied with the credits she has received and we want to apologize again for any inconveniences this may have causedSincerely, *** ***
March 31, After reviewing Ms***’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of
shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usAfter looking over Ms***’s account, because customer satisfaction is important to us, Ms*** was refunded for the total of $on 3/15/when she called inThere will be no further recurring shipmentsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, *** ***
August 8, 2017After reviewing *** *** complaint, we would like to sincerely apologize for the misunderstanding that occurredBecause we do not offer sample sizes, we allow our consumers to test our full day supply of product for free, at only the cost of shipping and handling for a trial
period of daysOnce the trial period expires, if not cancelled, you are billed the retail price of the product and enrolled in a monthly subscription to receive the product automaticallyThis allows our customers to see continuous results without having to manually place these orders every daysOur records indicate *** *** refused her package and we do not process refunds as a result of these actionsPackages returned must have an RMA number (Return Merchandise Authorization number) to be eligible for a refund that can be obtained by contacting our Customer Support departmentEvidently we do not have a say in what USPS does with packages that are refusedIn most cases they are returned to the sender, as standard procedures of operationWe have many customers who insist they have not received a package that shows delivered and for this reason, we ask that they file a claimWe apologize *** *** was unable to do soBecause customer satisfaction is very important to us, *** *** will receive a refund check for the amount of $within 7-business daysFurthermore, her account was cancelled when she called in and so she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support
June 7, After reviewing *** *** complaint, we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost
of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate *** *** called in on 6/and had her account cancelled as well as refunded for the amounts of $and $At this time, there are no further actions we can takeWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***