Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
5/16/After reviewing Ms***’s complaint we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the
cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate Ms*** accepted a 75% refund on a recorded line when she called in on 5/Because customer satisfaction is very important to us, we have refunded Ms*** for the remaining amount of the charges which are $and $that occurred on 5/and 5/Please allow 3-business days for these refunds to process on to Ms***’s bank accountIn addition, Ms***’s account was cancelled with us when she called in on 5/10; therefore she will not receive any further shipments We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received emails stating the amount of the refund. I wish that I wouldn't have had to file a complaint, but the customer service was not responding cooperatively. Thank you again for following up in a timely manner, after several attempts to resolve this issue on my own
Regards,
*** ***
April 20, 2017 After reviewing Mrs. [redacted] and [redacted]s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for...
just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate that they called in to cancel during their trial period and did not inquire post-trial charges. Because customer satisfaction is very important to us, we have issued a refund for the amount of $9.94. Please allow 3-5 business days for the refund to reflect on to their bank account. Furthermore, their account with us is inactive; therefore, they will not receive any further shipments. We hope Mr. [redacted] and [redacted] are satisfied with our business. We would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
April 21, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. We have refunded Ms. [redacted] for the charge of $89.95 that occurred on 02/27. Please allow 3-5 business days for this charge to reflect on to her account. In addition, her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because: Althought they finally agreed to provide a full refund, I fell that something should be done to prevent the false advertising so that future buyers will not have to go through the process.
Regards,
[redacted]
August 1, 2017After reviewing [redacted] complaint, we would like to apologize for the misunderstanding. Because we do not offer sample sizes, we allow you to try our 30 day supply of product for free at only the cost of shipping and handling for 14 days. Once your trial period expires, if not...
cancelled, you are billed the retail price of the product and enrolled in an automated shipping program that is designed to save customers from the inconvenience of having to manually place the order every 30 days while still delivering continuous results to our consumers. We apologize that [redacted] was misinformed, but our records indicate she indeed was refunded for the charges of April.The previous charges that [redacted] is inquiring about are beyond 30 days; therefore, we do not accept packages outside this time frame and we are unable to process any refunds. We would like to apologize for any inconveniences this may have caused [redacted]. Sincerely,Customer Support
April 12, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost...
of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. We have processed refunds for the amounts of $79.95 and $89.95 that occurred on 03/30 and 03/27. Please allow 3-5 business days for these refunds to process on to Ms. [redacted]’s bank account. Furthermore, Ms. [redacted]’s account with us is inactive; therefore, she will not receive any further shipments. We hope Ms. [redacted] is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
February 27, 2017 After reviewing Ms. [redacted]’s complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. After looking over Ms. [redacted]’s concerns, customer support has cancelled her account and fully refunded for the amount of $169.90. There will be no further recurring shipments. No need to return the products. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely, Customer Support
April 10, 2017 After reviewing Ms. [redacted]’s complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms. [redacted] has not contacted our [redacted]. At this time we have cancelled her account with us and so she will not receive any further shipments. Because customer satisfaction is important to us, we have refunded Ms. [redacted] for the amount of $89.95 and $79.95. Please allow 3-5 business days for these refunds to reflect on to Ms. [redacted]’s bank account. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
March 9, 2017After reviewing Ms. [redacted]’s complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of...
shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. Our records indicate Ms. [redacted] was issued a 75% refund that she agreed to on a recorded line for the amount of $67.46 and $59.96 when she called in on 02/21. Because customer satisfaction is extremely important to us, customer support has issued the remaining funds of $19.99 and $22.49 back to Ms. [redacted]. These credits will reflect on to her bank account within 3-5 business days. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused.Sincerely,[redacted]
December 27, 2017After reviewing [redacted] complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason you are shipped a full 30 day supply. We allow you to try the product for just the cost of shipping and handling for 14 days. Once your trial...
period expires you are billed the retail price of the product. Customer satisfaction is very important to us and so we have refunded [redacted] for the total amount of $174.91. Please allow 3-5 business days for the refund to process on to her account. In addition, we would like to confirm that her account has been cancelled and so she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank You!
June 7, 2017 After reviewing [redacted] complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate [redacted] called in on 6/5 and her account with us was cancelled. Because customer satisfaction is very important to us, we have refunded [redacted] for the charges of $94.88 and $89.94 that occurred on 5/24 and 6/2. Please allow 3-5 business days for the refunds to reflect on to her bank account. In addition, the previous charges she is inquiring about exceed 30 days. We do not accept returned products beyond this time frame. We hope she is satisfied with our business and would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support
April 12, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. We have processed refunds for the charges of $89.95 and $79.95 that occurred on 04/02 and 04/05. Please allow 3-5 business days for these refunds to process on to Ms. [redacted]’s bank account. Also, her account with us is inactive; therefore, she will not receive any future shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
June 28, 2017 After reviewing Mr. [redacted] complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of...
shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer support has gone and looked over his account and refunded Mr. [redacted] the total amount of $184.91 on 6/28/2017. There will be no further recurring shipments. We hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely, Customer Support
March 3, 2017 After reviewing Mr. [redacted]’s complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of...
shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. Our records indicate Mr. [redacted] was issued a full refund for the amount of $89.95 when he called in on 03/02. We hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely, [redacted]
April 27, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms. [redacted] accepted a 50% refund on a recorded line when she called in on 4/27. Because customer satisfaction is very important to us, we have refunded the remainder of the charges. Please allow the amounts of $44.98 and $39.98 to reflect on to Ms. [redacted]’s bank account within the next 3-5 business days. In addition, we would like to assure Ms. [redacted] that her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
April 12, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. Our records indicate Ms. [redacted] was refunded for the amount of $94.94 that occurred on 03/25. Because the previous charges are outside 30 days, Ms. [redacted] was refunded for 75% of the charges that took place on 02/25 and 02/28. Please allow 3-5 business days for these refunds to reflect on to Ms. [redacted]’s bank account. Furthermore, her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
October 9, 2017 After reviewing [redacted] complaint we would like to apologize for the misunderstanding. Because we do not offer sample sizes, we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once the trial...
period expires, if not cancelled, you are billed the retail price of the product. Our records indicate [redacted] was fully refunded for the amount of $89.94 when she called in on 10/05. Also, her account with us was cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
5/16/After reviewing Ms***’s complaint we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the
cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate Ms*** accepted a 75% refund on a recorded line when she called in on 5/Because customer satisfaction is very important to us, we have refunded Ms*** for the remaining amount of the charges which are $and $that occurred on 5/and 5/Please allow 3-business days for these refunds to process on to Ms***’s bank accountIn addition, Ms***’s account was cancelled with us when she called in on 5/10; therefore she will not receive any further shipments We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received emails stating the amount of the refund. I wish that I wouldn't have had to file a complaint, but the customer service was not responding cooperatively. Thank you again for following up in a timely manner, after several attempts to resolve this issue on my own
Regards,
*** ***
April 20, 2017 After reviewing Mrs. [redacted] and [redacted]s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for...
just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate that they called in to cancel during their trial period and did not inquire post-trial charges. Because customer satisfaction is very important to us, we have issued a refund for the amount of $9.94. Please allow 3-5 business days for the refund to reflect on to their bank account. Furthermore, their account with us is inactive; therefore, they will not receive any further shipments. We hope Mr. [redacted] and [redacted] are satisfied with our business. We would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
April 21, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. We have refunded Ms. [redacted] for the charge of $89.95 that occurred on 02/27. Please allow 3-5 business days for this charge to reflect on to her account. In addition, her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because: Althought they finally agreed to provide a full refund, I fell that something should be done to prevent the false advertising so that future buyers will not have to go through the process.
Regards,
[redacted]
August 1, 2017After reviewing [redacted] complaint, we would like to apologize for the misunderstanding. Because we do not offer sample sizes, we allow you to try our 30 day supply of product for free at only the cost of shipping and handling for 14 days. Once your trial period expires, if not...
cancelled, you are billed the retail price of the product and enrolled in an automated shipping program that is designed to save customers from the inconvenience of having to manually place the order every 30 days while still delivering continuous results to our consumers. We apologize that [redacted] was misinformed, but our records indicate she indeed was refunded for the charges of April.The previous charges that [redacted] is inquiring about are beyond 30 days; therefore, we do not accept packages outside this time frame and we are unable to process any refunds. We would like to apologize for any inconveniences this may have caused [redacted]. Sincerely,Customer Support
April 12, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost...
of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. We have processed refunds for the amounts of $79.95 and $89.95 that occurred on 03/30 and 03/27. Please allow 3-5 business days for these refunds to process on to Ms. [redacted]’s bank account. Furthermore, Ms. [redacted]’s account with us is inactive; therefore, she will not receive any further shipments. We hope Ms. [redacted] is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
February 27, 2017 After reviewing Ms. [redacted]’s complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. After looking over Ms. [redacted]’s concerns, customer support has cancelled her account and fully refunded for the amount of $169.90. There will be no further recurring shipments. No need to return the products. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely, Customer Support
April 10, 2017 After reviewing Ms. [redacted]’s complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms. [redacted] has not contacted our [redacted]. At this time we have cancelled her account with us and so she will not receive any further shipments. Because customer satisfaction is important to us, we have refunded Ms. [redacted] for the amount of $89.95 and $79.95. Please allow 3-5 business days for these refunds to reflect on to Ms. [redacted]’s bank account. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
March 9, 2017After reviewing Ms. [redacted]’s complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of...
shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. Our records indicate Ms. [redacted] was issued a 75% refund that she agreed to on a recorded line for the amount of $67.46 and $59.96 when she called in on 02/21. Because customer satisfaction is extremely important to us, customer support has issued the remaining funds of $19.99 and $22.49 back to Ms. [redacted]. These credits will reflect on to her bank account within 3-5 business days. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused.Sincerely,[redacted]
December 27, 2017After reviewing [redacted] complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason you are shipped a full 30 day supply. We allow you to try the product for just the cost of shipping and handling for 14 days. Once your trial...
period expires you are billed the retail price of the product. Customer satisfaction is very important to us and so we have refunded [redacted] for the total amount of $174.91. Please allow 3-5 business days for the refund to process on to her account. In addition, we would like to confirm that her account has been cancelled and so she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank You!
June 7, 2017 After reviewing [redacted] complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate [redacted] called in on 6/5 and her account with us was cancelled. Because customer satisfaction is very important to us, we have refunded [redacted] for the charges of $94.88 and $89.94 that occurred on 5/24 and 6/2. Please allow 3-5 business days for the refunds to reflect on to her bank account. In addition, the previous charges she is inquiring about exceed 30 days. We do not accept returned products beyond this time frame. We hope she is satisfied with our business and would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support
April 12, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. We have processed refunds for the charges of $89.95 and $79.95 that occurred on 04/02 and 04/05. Please allow 3-5 business days for these refunds to process on to Ms. [redacted]’s bank account. Also, her account with us is inactive; therefore, she will not receive any future shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
June 28, 2017 After reviewing Mr. [redacted] complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of...
shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer support has gone and looked over his account and refunded Mr. [redacted] the total amount of $184.91 on 6/28/2017. There will be no further recurring shipments. We hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely, Customer Support
March 3, 2017 After reviewing Mr. [redacted]’s complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of...
shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. Our records indicate Mr. [redacted] was issued a full refund for the amount of $89.95 when he called in on 03/02. We hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely, [redacted]
April 27, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms. [redacted] accepted a 50% refund on a recorded line when she called in on 4/27. Because customer satisfaction is very important to us, we have refunded the remainder of the charges. Please allow the amounts of $44.98 and $39.98 to reflect on to Ms. [redacted]’s bank account within the next 3-5 business days. In addition, we would like to assure Ms. [redacted] that her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
April 12, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...
cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. Our records indicate Ms. [redacted] was refunded for the amount of $94.94 that occurred on 03/25. Because the previous charges are outside 30 days, Ms. [redacted] was refunded for 75% of the charges that took place on 02/25 and 02/28. Please allow 3-5 business days for these refunds to reflect on to Ms. [redacted]’s bank account. Furthermore, her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, [redacted]
October 9, 2017 After reviewing [redacted] complaint we would like to apologize for the misunderstanding. Because we do not offer sample sizes, we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once the trial...
period expires, if not cancelled, you are billed the retail price of the product. Our records indicate [redacted] was fully refunded for the amount of $89.94 when she called in on 10/05. Also, her account with us was cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support