Dermallure

Ms***I am sorry for the confusion and for the experience you had with our customer support team.Our terms of service are linked from our homepage www.mydermallure.com, are listed on our checkout page http://mydermallure.com/checkout.phtml, and in detail on our terms of service page http://mydermallure.com/terms.html which outlines that the day trial starts from the time of purchase Usually shipments arrive in 3-business days which allows our customers a chance to try the product and then decide if they wish to continue.Again, I apologize for the confusion with this.Also, we reviewed the phone calls you made into our customer support team and appreciate you bringing your experience to our attention Those agents have been removed from our customer service team and I am deeply sorry that those calls were not handled better.I have issued you a full refund on both of the products There is no need to return them Please enjoy them on us We stand by our product and know our formulas are some of the best on the market.Please let us know if there is anything else we can do to help Again our deepest apologiesRespectfully, Dermallure Customer Service [redacted]

[redacted] We apologize for your dissatisfaction with our product We have thousands of women that love the product and have been on our monthly auto ship program for over a year but we understand that results vary and every skin type is unique We stand by our product and our guarantee and have refunded you for your purchase.Please let us know if there is anything else we can do to help.Have a wonderful ThanksgivingVery best regards, MyDermallure.com Customer Service [redacted] (M-F 9am to 5pm CST)Please note we will not be open Thanksgiving day

[redacted] You placed an initial order for the dermallure trial on April 24th The trial period is days and allows you to try the product before committing to the membership program You received the product and the days expired and you were billed for the membership price for the product ($on May 9th) and the membership program began On June 8th, days later, your 2nd month's supply was shipped and you were charged the standard monthly membership fee of $once again.We offer refunds on purchases for up to days after the purchase was made Usually we require a RMA return in order to do this but we wanted to make sure you were well taken care of so we waived the RMA and refunded your last month's shipment which has already arrived at your door (please keep and enjoy the product) We cannot offer refunds on purchases that are over days old unfortunately.With regards, to your experience on our website when signing up for the trial on April 24th, our Dermallure order confirmation page says at the very top in big black bold text "THANK YOU FOR YOUR PURCHASE" Just below in non-bolded font we say "We hope you enjoy the benefits of Dermallure" There is then a dividing line and below we do offer our recommended moisturizer and you can add it to your order at that time if you wish We do understand sometimes there is confusion with this and just to be sure we did confirm that the moisterizer was not added to your order and you were not charged for that product Order confirmation emails are sent out within minutes of placing your order and we send follow up emails and days after the trail purchase with more information about the product and introducing our support agent that can help you at any time with your order Had you called or emailed any time during this day trial period or responded to any of the emails we would have been happy to cancel and close out your order.I can confirm that your account is fully closed as of June 9th You have been refunded for your 2nd months shipment and we will waive the RMA return requirement We are happy to provide refunds on orders according to our day refund/return policy but unfortunately I am not able to refund orders older than days.Please let us know if there is anything else we can do to helpVery best regards,Customer Service Team [redacted] ***

We are currently investigating your case and pulling the audio recordings of the telephone calls.Our agents are trained with close guidelines on the information they are required to say about our day trial"Free" is not something they are instructed to say and it does not represent the program We offer a day trial of our two productsThe customer simply covers shipping and handlingThis gives them time to try the productIf they dont like it, they simply call back and cancel their membershipIf they enjoy the product then they dont have to do anything and will receive monthly shipments moving forward until they call to cancelWe do apologize for any confusion and we apologize if our agents violated our training and protocolsSwift action will be taken if this is the caseWe have record of the shipping and handling charges on January 2, and then the full membership price on January 17, (days later and before an calls to customer support were made)The total charged for the products (not including the $shipping and handling fees was $189.88)We do not have record of any other chargesThe membership products prices have been fully refunded and we are investigating the audio files for the telephone calls made in to customer service presently and if there was misconduct - we promise swift action and will remove any involved agents from our serviceWe are not showing any charges close to $as you mentioned in your previous complaint or the $mentioned in this onePerhaps that was another company? If you can submit your debt card statement then we will review to confirmWe have done a thorough investigation in our system and are not able to find any additional changes and none totaling that amountAs previously mentioned, the membership products prices have been fully refundedPlease let us know if there is anything else we can do to resolve the situation and accept our apologies for any lack of professionalism on the part of our agentsWe are conducting a thorough investigation

Ms***, We apologize for any confusion with our auto-ship program and day trial and that our agent did not handle the call to the standard we set of our customer support team We also stand by our product but understand that results vary and every woman has a different skin type and Dermallure is not always the best fit.We have issued you a full refund and again apologize for any inconvenience or confusion.Please let us know if there is anything else we can do to help.Have a wonderful Thanksgiving! Very best regards, MyDermallure.com Customer Service [redacted] (M-F 9am to 5pm CST)Please note we will not be open Thanksgiving day

[redacted] ***Please accept my apologies for your experience and for the confusion with the terms on the website Furthermore, please accept my apologies for the lack of help you received on your customer support call We are in the process of addressing the issue with the agent who took your call as they did not properly walk you through the refund options available We offer full refunds with the return of our products.We have issued you a full refund for both products and have confirmed once again that your account is closed and no further action is required on your part.Very best regards,MyDermallure.comCustomer Service1-866-297-9775(M-F 9am - 5pm CST)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] ,According to the terms and conditions outlined on our website terms page as well as our checkout page, and the checkbox stating you agreed to the terms and conditions above the order submit button, we offer a day trial of our products This day trial gives our customers the ability to try the product before they commit to the monthly skin care program where we send convenient monthly supplies to your door Once you have achieved the results you desire you can call or email any time to cancelWe only sell our products online and our products are only advertised online We have never run any television advertisements We do offer a day return policy for a refund of you purchase We will review the call recordings and will take appropriate action if our agent did not clearly communicate this over the phoneWe do understand that sometimes there is confusion with our membership programIn an effort to resolve the matter we refunded your account It should already have appeared on your bank statement Please let us know if there is anything else we can do to helpVery best regards, Customer Service TeamToll-Free Customer Service: [redacted] Hours of Operation: Mon-Sat 9am to 5pm CST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

*** ***, According to the terms and conditions outlined on our website terms page as well as our checkout page, and the checkbox stating you agreed to the terms and conditions above the order submit button, we offer a day trial of our products. This day trial gives our customers the
ability to try the product before they commit to the monthly skin care program where we send convenient monthly supplies to your door. Once you have achieved the results you desire you can call or email any time to cancel Nowhere on our website or in our advertisements do we state that it is a free sample or even a sample order We are intentional about advertising our day trial offerWe do offer refunds via a simple RMA process within days of purchaseWe also understand that sometimes there is confusion with our membership programIn an effort to resolve the matter we tried to refund your purchase but it kept giving us an "Authentication Error" To avoid any further delays, we are putting a check in the mail to you for the full amount and it should arrive soonPlease let us know if there is anything else we can do to helpVery best regards, Customer Service Team Toll-Free Customer Service:*** Hours of Operation: Mon-Sat 9am to 5pm CST

Just writing to inform you that your work and attitude on installing a back-flow valve atSammy's Auto Service located at *** * *** ***was non-professionalThe valveshouldn't been installed using such rusty galvanized water pipesYou didn't have theproper valve box height adjuster to make the
water valve box housing flush with the topof the groundDue to your faulty installation, I had to get someone to all of yourwork which cost me over $dollars not counting all the wasted city water from ablown compression couplingYour faulty cutting and twisting of the rusty pipes whileinstalling the compression couplings caused the old pipe to start leaking feet up line at arusty coupling.If you would've called me as I requested several times while talking to your secretary, wecould have worked-out our problems but by ignoring me tells me that you do not carehow you conduct businessAs you know, after you were paid, no one could find you.My nephew told me that you were probably just one big con-artist and crookIf this isthe truth, working in the City of Euless may be difficult in the futureI can tell you nowthat the Water Department is not too happy with you eitherIt did something to themafter seeing your back-flow valve covered with OSB plywood and mudTherefore, Iwant the Revdex.com of Fort Worth and also the City Manger of Euless to know how youconduct business.Just to let you know, using OSB plywood under a meter box to jack up the box inchesis not acceptableOSB plywood is not waterproof and breaks apart when it becomes wet.The proper way to jaa box is to use bricks.Also, compression couplings will not work on super rusty galvanized pipesThey willsoon blow-out and cause extreme water waste.I have already talked to the City of Euless Water Deptand I've recommended to themthat they take your name off the list of personnel qualify to test back-blow devices.Sammy has also been writtfor excessive water usage because of your actionsIflwere in your shoes, I would talk to Sammy and help pay his water bill since you were theone that caused all of his problems*** lost a lot of business due to no water

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** According to the terms and conditions outlined on our website terms page as well as our checkout page, and the checkbox stating you agreed to the terms and conditions above the order submit button, we offer a day trial of our Dermallure Serum. This day trial gives
our customers the ability to try the product before they commit to the monthly skin care program where we send convenient monthly supplies to your door. Once you have achieved the results you desire you can call or email any time to cancel. According to the notes the agent offered you a discount to keep the product As you pointed out, we also offer refunds via a simple RMA process within days of purchase Our agent should have offered you the RMA and initiated the return for a full refund This is part of their training and he went against our policy He has been removed from our services and please accept our sincerest apologies. We provided a full refund to your account today, May 16th. It should appear on your statement in the next 1-business days (if it has not already appeared). Please let us know if there is anything else we can do to help. Very best regards, Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for you timely assistance in this matter
Regards,
*** ***

*** ***We were unable to find any orders under your name but we did find one under Rich at your same address With that said, we apologize that our customer service agent was not able to resolve your issues on the phone call We will be investigating that phone call and will also
be removing that agent from our service.On December 9th we provided a full refund for the purchase Please let us know if you have not received that yet. Please accept our sincerest apologies.Very best regards,MyDermallure Customer Service***Monday - Friday, 9am - 5pm CST

Dear Revdex.com,Thank you for bringing this complaint to our attention We have reviewed the complaint notes from customer *** *** According to our records, *** Bryant placed an order for a 15-day trial on 7/at 6:pm EST Customer stated that she never clicked on the place
order button; however, it is impossible for an order to get processed without the Place Order button being pressed Customer then stated that they did read the T&C so Ms Bryant was aware of the terms of the trial offer, yet she did not cancel prior to the end of the trial Ms*** also stated the trial period was for days; however, that is incorrect - the trial was for days The trial order was placed on 7/19/and customer was charged for the full amount of the product at the end of the 15-day trial on 8/3/ Furthermore, our customer service reps offered partial refunds even though trial expired and Ms*** hung up on both occasions In our commitment to offer outstanding customer service, we have refunded her account in full.If there's anything else we can assist with, please don't hesitate to contact us.Best regards,Customer Service

Ms. *** We apologize for any confusion with our membership program We offer our clients a day trial of our skin care products and memership program This allows customers time to receive and try the product before the commit to the program If customers
wish to continue, they dont have to do anything day supplies will arrive at their door on a monthly basis until they wish to cancel If customers dont like the product for whatever reason we just ask that they cancel before the day trial has expired We have this outlined on the checkout page of our website as well as the terms and conditions.We do understand that sometimes people do not read the terms before signing up for the trial of our program and we do offer a RMA process to return the product for the refund.We are currently investigating the call that you made into our customer support team and will take prompt action if the agent treated you as you said they did in your complaint That is not our policy and not our wish for how agents should act.We refunded both your account in full on May 8th and you should see the refunds on your credit card within 1-business days.Please let us know if there is anything else we can do to remedy the situation and we do appreciate you bringing this to our attention. Very best regards, Dermallure Customer Support

Ms***, We apologize for any confusion with our membership program We offer our clients a day trial of our skin care products and memership program This allows customers time to receive and try the product before the commit to the program If customers wish to
continue, they dont have to do anything day supplies will arrive at their door on a monthly basis until they wish to cancel If customers dont like the product for whatever reason we just ask that they cancel before the day trial has expired We have this outlined on the checkout page of our website as well as the terms and conditions.We do understand that sometimes people do not read the terms before signing up for the trial of our program and we do offer a RMA process to return the product for the refund within days The agent should have mentioned this to you on the call.We are currently investigating the call that you made into our customer support team and will take prompt action if the agent treated you as you said they did in your complaint That is not our policy and not our wish for how agents should act.We refunded your account in full and you should see the refunds on your credit card within 1-business days.Please let us know if there is anything else we can do to remedy the situation and we do appreciate you bringing this to our attention. Very best regards, Dermallure Customer Support***
***Monday - Saturday 9am - 5pm CDT

While the Terms and Conditions state the trial terms and conditions including the cancellation period and support contact information and times, we refunded both charges in full via the credit card information on file on 8/per the customer's request. One refund transaction was
submitted for $and the other for $to cover both products.We hope this resolves and closes the matter with this customer to their satisfaction