Dermallure

[redacted]Please accept my apologies for your experience and for the confusion with the terms on the website.  Furthermore, please accept my apologies for the lack of help you received on your customer support call.  We are in the process of addressing the issue with the agent who took your...

call as they did not properly walk you through the refund options available.  We offer full refunds with the return of our products.We have issued you a full refund for both products and have confirmed once again that your account is closed and no further action is required on your part.Very best regards,MyDermallure.comCustomer Service1-866-297-9775(M-F 9am - 5pm CST)

[redacted] We apologize for your dissatisfaction with our product.  We have thousands of women that love the product and have been on our monthly auto ship program for over a year but we understand that results vary and every skin type is unique.  We stand by our product and...

our guarantee and have refunded you for your purchase.Please let us know if there is anything else we can do to help.Have a wonderful Thanksgiving. Very best regards, MyDermallure.com Customer Service[redacted] (M-F 9am to 5pm CST)Please note we will not be open Thanksgiving day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted] 
[redacted]

Ms. [redacted]I am sorry for the confusion and for the experience you had with our customer support team.Our terms of service are linked from our homepage www.mydermallure.com, are listed on our checkout page http://mydermallure.com/checkout.phtml, and in detail on our terms of service page...

http://mydermallure.com/terms.html which outlines that the 15 day trial starts from the time of purchase.  Usually shipments arrive in 3-5 business days which allows our customers a chance to try the product and then decide if they wish to continue.Again, I apologize for the confusion with this.Also, we reviewed the phone calls you made into our customer support team and appreciate you bringing your experience to our attention.  Those agents have been removed from our customer service team and I am deeply sorry that those calls were not handled better.I have issued you a full refund on both of the products.  There is no need to return them.  Please enjoy them on us.  We stand by our product and know our formulas are some of the best on the market.Please let us know if there is anything else we can do to help.  Again our deepest apologies. Respectfully, Dermallure Customer Service[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolutions satisfactory as long as the business has truly processed a refund towards my account.  Since the business advised to allow up to 5 business days for the refund to show on my bank account. I would like to be given until the 18th of January  (due to holiday on Jan 16 and banks will be closed). to send a response to Revdex.com indicating if I have received a refund also disclose the amount of the refund to ensure the matter has fully been settled. 
Regards,
[redacted]