Dermalounge Inc.

Revdex.com:At this time, I have not been contacted by ConEdison Solutions regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] was part of the Sustainable Westchester community choice aggregation program.  [redacted]’s community is participating in the Sustainable Westchester program, and ConEdison Solutions was engaged by Sustainable Westchester to supply electricity to residents of her municipality....

  As part of the Sustainable Westchester program, [redacted] was mailed literature regarding the program and was given the opportunity to opt out of participating in it.  We understand that there was also a notice about the program on her utility bill.  Since ConEdison Solutions did not receive an opt out notification from [redacted], she was enrolled in the program.   [redacted] contacted ConEdison Solutions about this matter on 8/*/16 and she requested to de-enroll in the Sustainable Westchester program.  ConEdison Solutions processed her de-enrollment request and sent that request to her utility on the day she called.  It may take a few weeks before her utility completes the termination of her participation in the Sustainable Westchester program.   The charges referenced in the complaint were for the electricity [redacted] used during her time as part of the Sustainable Westchester program so the charges are not refundable.

This account was enrolled with Con Edison Solutions as part of a municipal opt-out aggregation with the City of New Bedford.  This program was authorized by the City of New Bedford as well as the Massachusetts Department of Public Utilities.  Con Edison Solution was selected as a result...

of a Request for Proposal Process to provide electricity supply to residents of the City of New Bedford who were still taking electricity supply on Basic Service from their utility, Eversource.Since we have been selected to be the electric supplier for New Bedford, we are now the default supplier.  This means that when a new account is opened, the electric supply portion will automatically come from Con Edison Solutions.  Our charges will appear on your utility bill in addition to the delivery charges from Eversource.  There have always been two sets of charges (supply and delivery), but you may not have noticed it because they both came from the utility (Eversource).  Our charges replace the supply charges previously charged by Eversource.  For the months of January, February, and March, our charges for electricity supply were less than what Eversource would have charged.  If you believe that both ConEdison Solutions AND Eversource charged you for electricity supply (as opposed to ConEdison Solutions charging you for electricity supply and Eversource charging you for delivery), you should contact Eversource since they administer the monthly bills.  It is extremely unlikely, however, that this occurred.  Enclosed is a copy of a letter with more details about the program that was sent when we did the initial enrollment in December. Our records indicate that your account with us has been terminated.  We are sorry you were not happy with having us as your supplier.

This complaints appears to be an issue with the NY utility, ConEdison.  We encourage this person to contact ConEd directly.