DermaNu Skin

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Customer signed up for free trial products on www.dermanuskin.com & www.dermanueye.comProducts were not cancelled through our customer service department(888)532-within the trial period, as stated in the terms and conditionsThis resulted in end of trial charges for the productsHowever, in an effort to resolve the customers concerns we have issued a full refund as requested by the customer, for both products in the amount of $and $ Best Regards, DermaNu Customer Care (888)532-

Initial Business Response / [redacted] (1000, 5, 2015/07/26) */ Customer signed up for our day trial on our website, www.dermanuskin.com We state the terms clearly on the website and mandate that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from the customer after the trial period, we assumed they were enjoying the product and wanted to continue in our membership program per the terms of the offerWe have many customers that thoroughly enjoy the timely, monthly delivery of our quality product to their doorIn regards to the customers concerns our records do indicate that both products were shipped outWe also show record of the customers call to customer serviceIn dealing with our customer service the customer was issued a refund in the amount of $and cancelled out of our membership program Best Regards, DermaNu Customer Care [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/06/22) */ We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from MrGrover until after the trial period, he was billed the full price of the productThe customer spoke to our customer service department on 6/A full refund was issued Best Regards, Dermanu Customer Support Team

We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order Since we did not here from Ms [redacted] until after the trial period, she was billed the full price of the productAs stated in her dispute the customer contacted our customer service and was explained the terms of our offer and was issued a refund However, as a one-time courtesy being that the customer did not completely understand the terms of the offer we have issued a full refund to the customer as requestedBest Regards, Dermanu Customer Support Team

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Customer signed up for our day trial on our website, www.dermanuskin.com We state the terms clearly on the website and mandate that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from the customer after the trial period, we assumed they were enjoying the product and wanted to continue in our membership program per the terms of the offerWe have many customers that thoroughly enjoy the timely, monthly delivery of our quality product to their doorThe product the customer received was our day supply, we do not send out trial sizes of our productThe charges that the customer incurred was the end of trial charges per the terms of our offerTo date, the account has been cancelled per the customers request and the customer will receive no further products or charges Best Regards, DermaNu Customer Care [email protected] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a day supply, not a day supply and I did not like the product All I am asking is that they refund the charges to my credit card Final Business Response / [redacted] (4000, 13, 2015/09/08) */ As stated before a day supply is sent out to our customersIf the customer does not cancel their trial offer of our day supply in days per the terms of our offer we assume they would like to keep our product and are billed the full price of our productHowever, in an effort to resolve the customers concerns we will issue a refund as requested by the customerPlease note the customer will see the refunds within 3-business days Best Regards DermaNU Customer Care Final Consumer Response / [redacted] (2000, 19, 2015/09/14) */ From: [redacted] Date: Fri, Sep 11, at 4:PM Subject: Re: Revdex.com Complaint Case# [redacted] To: Revdex.com [redacted] Thank you for your assistance with this matter I have received a full refund from the company

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Our terms are clearly stated on our website where the customer agrees to the terms by entering their payment info and checking the box saying they agree to the terms and conditionsAs stated in the dispute, we refunded the customers charge as a one time courtesy being that Mrs [redacted] did not completely understand the terms of the offer Best Regards DermaNU Customer Service Team

Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from Mrs [redacted] until after the trial period, she was billed the full price of the productsAs stated in the dispute Mrs [redacted] did contact our customer service department after the trial period and was canceled out of our membership program per her requestAs a one-time courtesy being that the customer did not completely understand the terms of the offer we are issuing a full refund to the customer as requested Best Regards, Dermanu Customer Support Team

Initial Business Response / [redacted] (1000, 9, 2016/02/17) */ Ms [redacted] signed up for free trial products at www.dermanuskin.com on 1/06/Customers have days from the original order date to see if DermaNu is right for themIf they are unhappy with the product at any time during those days, they must call us at (888) 532-to cancelIf the customer cancels the full cost of the product $for our Skin Therapy and $for our Eye Therapy will not be billedIf the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our quality product to their doorWe state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from Ms [redacted] until after the trial period, she was billed the full price of the productsAs a one-time courtesy in an effort to satisfy the customers request, we have issued Ms [redacted] a full refundWe ask that Ms [redacted] keeps the products as a courtesy and continues to use them as she sees fitMs [redacted] will receive no future billing and no further productsPlease allow 3-business days for the refunds to process Best Regards, DermaNu Customer Care [email protected] Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/02/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I am satisfied with my result from Dermanu Thank you for your helpThe issue is resolved

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Ms [redacted] signed up for free trial at www.dermanuskin.com on 09/26/Customers have days from the original order date to see if DermaNu is right for themIf they are unhappy with the product at any time during those days, they must call us at (888) 532-to cancelIf the customer cancels the full cost of the product $for our Skin Therapy will not be billedIf the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our productWe state the terms clearly on our website and mandate that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from Ms [redacted] until after the trial period, she was billed the full price of the productOn 11/4/Ms [redacted] contacted our customer service department and was given an explanation of the chargesAs a one-time courtesy we have issued a refund in the amount of $as requestedWe ask that Ms [redacted] keeps our product as a courtesy and continues to use it as she sees fitMs [redacted] will receive no future billing and no further products Best Regards, DermaNu Customer Care [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/06/22) */ We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from Mrs [redacted] until after the trial period, she was billed the full price of the productAs a one-time courtesy being that the customer did not completely understand the terms of the offer we are issuing a full refund to the customer as requested Best Regards, Dermanu Customer Support Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was all I wanted =- my refundI was thrilled to see it back into my accountThey need to make their "free" for shipping only offer MORE clear for the next person falling for thisI appreciated their gesture

Initial Business Response / [redacted] (1000, 5, 2016/06/28) */ Ms [redacted] signed up for free trial products at www.dermanuskin.com on 5/25/Customers have days from the original order date to see if DermaNu is right for themIf they are unhappy with the product at any time during those days, they must call us at (888) 532-to cancelIf the customer cancels the full cost of the product $for our Skin Therapy and $for our Eye Therapy will not be billedIf the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our productMs [redacted] did not contact our customer service department until 6/15/after the trial periodWe state the terms clearly on our website and ask the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from Ms [redacted] after the trial period, we assumed she was enjoying the products and wanted to continue in our membership program per the terms of the offerIn an effort to resolve the customers concerns being that she did not fully understand the terms of the offer, we have issued a full refundMs [redacted] will receive no future billing and no further products Best Regards, DermaNu Customer Care [email protected] (888) 532- Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund costs to credit cardI was able to cancel before any merchandise monthly arrived

We first must apologize, we not see any correspondence regarding this complaint and understand that this may have prevented a quick resolution Ms [redacted] signed up for free trial products at www.dermanuskin.com on 10/07/Customers have days from the original order date to see if DermaNu is right for themIf they are unhappy with the product at any time during those days, they must call us at (888) 532-to cancelIf the customer cancels the full cost of the product $for our Skin Therapy and $for our Eye Therapy will not be billedIf the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our quality product to their doorWe state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing the order Since we did not here from Ms [redacted] until after the trial period, we assumed she was enjoying the products and wanted to continue in our membership program per the terms of the offerWe have no record of Ms [redacted] contacting our customer service department until 2/10/On this date, per her request, the membership was canceled and the most recent charges were refunded as a courtesy As an additional courtesy we have issued an additional refund for the second shipment for both products We ask that Ms [redacted] keep the products as a courtesy and continue to use them as she sees fitMs [redacted] will receive no future billing and no further productsPlease allow 3-business days for the refunds to process Best Regards, DermaNu Customer Care [email protected] (888) 532-

This company claims skin improvement and a day trial period then takes and auto draw from your accountBEWARE - the product does not work and they don't refund money based on the day (hard to find notice) in the "Trial" period They sound trained to repeat the same mantra over and over while distracting from request for money back They Do Not give a full refund and I have Not received more than the sample product which cost me nearly $for what appeared to be $charge on the front "trial"

Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ Ms [redacted] signed up for free trial products at www.dermanuskin.com on 3/02/Customers have days from the original order date to see if DermaNu is right for themIf they are unhappy with the product at any time during those days, they must call us at (888) 532-to cancelIf the customer cancels the full cost of the product $for our Skin Therapy and $for our Eye Therapy will not be billedIf the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our quality product to their doorWe state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from Ms [redacted] until after the trial period, she was billed the full price of the productsAs a one-time courtesy in an effort to satisfy the customers request, we have issued Ms [redacted] a full refundWe ask that Ms [redacted] keeps the products as a courtesy and continues to use them as she sees fitMs [redacted] will receive no future billing and no further productsPlease allow 3-business days for the refunds to process Best Regards, DermaNu Customer Care [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) You were able to accomplish what I could not! My only request was a full refundThank you so much! Final Business Response / [redacted] (4000, 15, 2016/05/01) */ We are unsure why the full refund had not processedWe have re-issued a full refundThanks for you patience Please allow 3-business days for the refund Final Consumer Response / [redacted] (2000, 17, 2016/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the rest of the credit to my accountThank you so much for your assistance!

Ms [redacted] signed up for free trial at www.dermanuskin.com face="Calibri"> on 08/18/ Customers have days from the original order date to see if DermaNu is right for themIf they are unhappy with the product at any time during those days, they must call us at (888) 532-to cancelIf the customer cancels the full cost of the product $for our Skin Therapy will not be billedIf the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our productWe state the terms clearly on our website and mandate that the customer agree to the terms of the offer by checking the check box prior to placing an order Since we did not here from Ms [redacted] until after the trial period, she was billed the full price of the productWe assumed she was enjoying the products and wanted to continue in our membership program per the terms of the offerOn 9/28/Ms [redacted] contacted our customer service department and was given an explanation of the charges and was given a 50% refund on the most recent charges In order to satisfy her request, as a one-time courtesy we have issued a full refund in the amount of $ We ask that Ms [redacted] keeps our product as a courtesy and continues to use it as she sees fitMs [redacted] will receive no future billing and no further products Best Regards, [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/02/09) */ Mrs [redacted] signed up for free trial products at www.dermanuskin.com on 12/10/Customers have days from the original order date to see if DermaNu is right for themIf they are unhappy with the product at any time during those days, they must call us at (888) 532-to cancelIf the customer cancels the full cost of the product $for our Skin Therapy and $for our Eye Therapy will not be billedIf the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our productMrs [redacted] did not contact our customer service department until 1/22/We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an orderSince we did not here from Mrs [redacted] after the trial period, we assumed she was enjoying the products and wanted to continue in our membership program per the terms of the offerOn 1/22/as a one-time courtesy being that Mrs [redacted] did not completely understand the terms of the offer, a refund was issued for the most recent chargesWe will also issue a full refund to satisfy Mrs [redacted] s requestWe ask that Mrs [redacted] keep the products as a courtesy and continue to use them as she sees fitMrs [redacted] will receive no future billing and no further productsPlease allow 3-business days for the refund to process Best Regards, DermaNu Customer Care [email protected] (888) 532- Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was only refunded one monthI went online to get a number to call them because I had thrown the package away assuming it would be a good productI had a physician tell me it was 2nd degree burns around my eyesWhen I went online to get a number it would only let me order new product I COULD NOT CONTACT THEM IN ANY WAY......A TOTAL RIP OF! Final Business Response / [redacted] (4000, 10, 2016/02/25) */ As previously stated in our response on 2/9/a full refund was issuedWe advised 3-business days for the refunds to processThe unsatisfactory resolution response by Mrs [redacted] was received on 2/12/just days after the refunds were processed Final Consumer Response / [redacted] (4200, 12, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since there was no way to get in touch with the company to return it and the product literally burned my face,as stated by a Dr., I feel months charges should have been refunded and only one was

Ms. [redacted] signed up for free trial products at www.dermanuskin.com face="Calibri" size="3"> on 10/21/15. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days, they must call us at 1 (888) 532-1755 to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our product. We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Ms. [redacted] until after the trial period, she was billed the full price of the products. On 12/7/15 Ms. [redacted] contacted our customer service department and was given an explanation of the charges and was given a refund on the most recent charges as she describes in her complaint. As a one-time courtesy in an effort to further resolve, we have issued Ms. [redacted] a full refund. We ask that Ms. [redacted] keeps the products as a courtesy and continues to use them as she sees fit. Ms. [redacted] will receive no future billing and no further products. Please allow 3-5 business days for the refunds to process. Best Regards, DermaNu Customer Care [email protected]

Initial Business Response / [redacted] (1000, 5, 2016/04/21) */ Customers have days from the original order date to see if DermaNu is right for themIf they are unhappy with the product at any time during those days, they must call us at [redacted] to cancelIf the customer cancels the full cost of the product $for our Skin Therapy and $for our Eye Therapy will not be billedIf the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our quality product to their doorWe state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an orderAs stated in the dispute, we refunded the customer's charges as a one-time courtesy being that they did not completely understand the terms of the offer