DermaNu Skin

Initial Business Response /* (1000, 5, 2016/04/05) */
Ms. [redacted] signed up for free trial products at www.dermanuskin.com on 3/02/16. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days,...

they must call us at 1 (888) 532-1755 to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our quality product to their door. We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Ms. [redacted] until after the trial period, she was billed the full price of the products. As a one-time courtesy in an effort to satisfy the customers request, we have issued Ms. [redacted] a full refund. We ask that Ms. [redacted] keeps the products as a courtesy and continues to use them as she sees fit. Ms. [redacted] will receive no future billing and no further products. Please allow 3-5 business days for the refunds to process.
Best Regards,
DermaNu Customer Care
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You were able to accomplish what I could not! My only request was a full refund. Thank you so much!
Final Business Response /* (4000, 15, 2016/05/01) */
We are unsure why the full refund had not processed. We have re-issued a full refund. Thanks for you patience.
Please allow 3-5 business days for the refund.
Final Consumer Response /* (2000, 17, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the rest of the credit to my account. Thank you so much for your assistance!

Initial Business Response /* (1000, 5, 2015/11/17) */
Ms. [redacted] signed up for free trial at www.dermanuskin.com on 09/26/15. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days, they must...

call us at 1 (888) 532-1755 to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our product. We state the terms clearly on our website and mandate that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Ms. [redacted] until after the trial period, she was billed the full price of the product. On 11/4/15 Ms. [redacted] contacted our customer service department and was given an explanation of the charges. As a one-time courtesy we have issued a refund in the amount of $94.57 as requested. We ask that Ms. [redacted] keeps our product as a courtesy and continues to use it as she sees fit. Ms [redacted] will receive no future billing and no further products.
Best Regards,
DermaNu Customer Care
[email protected]

Initial Business Response /* (1000, 5, 2015/10/13) */
Mrs. [redacted] signed up for free trial products at www.dermanuskin.com on 8/26/15. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days, they...

must call us at 1 (888) 532-1755 to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our product. We state the terms clearly on our website and mandate that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Mrs. [redacted] after the trial period, we assumed she was enjoying the products and wanted to continue in our membership program per the terms of the offer. Mrs. [redacted] called our customer service department on 9/24/15 in an effort to resolve the customers concerns she was refunded $63.69 for the Skin Therapy and $69.39 for the Eye Therapy. However, in an effort to further resolve the customers concerns as a one-time courtesy we will issue the remainder of the most recent charges in the amount of $50.96. We ask that Mrs. [redacted] keep the products as a courtesy and continue to use them as she sees fit. Mrs [redacted] will receive no future billing and no further products. Please allow 3-5 business days for the refund.
Best Regards,
DermaNu Customer Care
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I am satisfied with my result from Dermanu.  Thank you for your help. The issue is resolved.

Initial Business Response /* (1000, 5, 2016/05/04) */
Ms. [redacted] signed up for free trial products at [redacted] on 4/1/16. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days, they...

must call us at [redacted] to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our product to their door. We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Ms. [redacted] until after the trial period, she was billed the full price of the products. As a one-time courtesy in an effort to satisfy the customers request, we have issued Ms. [redacted] a full refund. Please allow 3-5 business days for the refunds to process.
Best Regards,
DermaNu Customer Care
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/06/28) */
Ms. [redacted] signed up for free trial products at www.dermanuskin.com on 5/25/16. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days,...

they must call us at 1 (888) 532-1755 to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our product. Ms. [redacted] did not contact our customer service department until 6/15/16 after the trial period. We state the terms clearly on our website and ask the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Ms. [redacted] after the trial period, we assumed she was enjoying the products and wanted to continue in our membership program per the terms of the offer. In an effort to resolve the customers concerns being that she did not fully understand the terms of the offer, we have issued a full refund. Ms [redacted] will receive no future billing and no further products.
Best Regards,
DermaNu Customer Care
[email protected]
(888) 532-1755
Initial Consumer Rebuttal /* (2000, 7, 2016/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund costs to credit card. I was able to cancel before any merchandise monthly arrived.

We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order.  Since we did not...

here from Ms. [redacted] until after the trial period, she was billed the full price of the product. As stated in her dispute the customer contacted our customer service and was explained the terms of our offer and was issued a refund.  However, as a one-time courtesy being that the customer did not completely understand the terms of the offer we have issued a full refund to the customer as requested. Best Regards,
Dermanu Customer Support Team

Initial Business Response /* (1000, 5, 2016/02/03) */
Our terms are clearly stated on our website where the customer agrees to the terms by entering their payment info and checking the box saying they agree to the terms and conditions. As stated in the dispute, we refunded the customers charge as a...

one time courtesy being that Mrs. [redacted] did not completely understand the terms of the offer.
Best Regards.
DermaNU Customer Service Team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/10/30) */
Mrs. [redacted] signed up for free trial products at www.dermanuskin.com on 8/29/15. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days,...

they must call us at 1 (888) 532-1755 to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our product. We state the terms clearly on our website and mandate that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Mrs. [redacted] until after the trial period, she was billed the full price of the products. On 9/29/15 Mrs. [redacted] contacted our customer service department and was given an explanation of the charges. As a courtesy Mrs. [redacted] was issued a 50% refund and her account was cancelled per her request. On 10/9/15 she contacted our customer service department and we issued a 75% refund. On 10/13/15 Mrs. [redacted] contacted us again requesting a full refund for the charges. In an effort to further resolve, Mrs. [redacted] was refunded the remainder of the charges in full. We ask that Mrs. [redacted] keeps the products as a courtesy and continues to use them as she sees fit. Mrs [redacted] will receive no future billing and no further products.
Best Regards,
DermaNu Customer Care
[email protected]
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/06/22) */
We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Mrs. [redacted] until after the trial period, she was billed the...

full price of the product. As a one-time courtesy being that the customer did not completely understand the terms of the offer we are issuing a full refund to the customer as requested.
Best Regards,
Dermanu Customer Support Team
Initial Consumer Rebuttal /* (2000, 7, 2016/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was all I wanted =- my refund. I was thrilled to see it back into my account. They need to make their "free" for shipping only offer MORE clear for the next person falling for this. I appreciated their gesture.

Initial Business Response /* (1000, 6, 2016/02/09) */
Mrs [redacted] signed up for free trial products at www.dermanuskin.com on 12/10/15. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days, they...

must call us at 1 (888) 532-1755 to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our product. Mrs [redacted] did not contact our customer service department until 1/22/16. We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Mrs [redacted] after the trial period, we assumed she was enjoying the products and wanted to continue in our membership program per the terms of the offer. On 1/22/16 as a one-time courtesy being that Mrs [redacted] did not completely understand the terms of the offer, a refund was issued for the most recent charges. We will also issue a full refund to satisfy Mrs [redacted]s request. We ask that Mrs [redacted] keep the products as a courtesy and continue to use them as she sees fit. Mrs [redacted] will receive no future billing and no further products. Please allow 3-5 business days for the refund to process.
Best Regards,
DermaNu Customer Care
[email protected]
(888) 532-1755
Initial Consumer Rebuttal /* (3000, 8, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was only refunded one month. I went online to get a number to call them because I had thrown the package away assuming it would be a good product. I had a physician tell me it was 2nd degree burns around my eyes. When I went online to get a number it would only let me order new product I COULD NOT CONTACT THEM IN ANY WAY......A TOTAL RIP OF!
Final Business Response /* (4000, 10, 2016/02/25) */
As previously stated in our response on 2/9/16 a full refund was issued. We advised 3-5 business days for the refunds to process. The unsatisfactory resolution response by Mrs. [redacted] was received on 2/12/16 just 3 days after the refunds were processed.

Final Consumer Response /* (4200, 12, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since there was no way to get in touch with the company to return it and the product literally burned my face,as stated by a Dr., I feel 2 months charges should have been refunded and only one was.

Ms. [redacted] signed up for free trial at www.dermanuskin.com
face="Calibri"> on 08/18/15.
Customers have 14 days from the original order date to see if DermaNu is right
for them. If they are unhappy with the product at any time during those 14
days, they must call us at 1 (888) 532-1755 to cancel. If the
customer cancels the full cost of the product $94.57 for our Skin Therapy will
not be billed. If the customer is satisfied with our product, and does not
cancel, every thirty days thereafter we will send a new 30-day supply of our
product. We state the terms clearly on our website and mandate that the
customer agree to the terms of the offer by checking the check box prior to
placing an order.  Since we did not here
from Ms. [redacted] until after the trial period, she was billed the full price of
the product. We assumed she was
enjoying the products and wanted to continue in our membership program per the
terms of the offer. On 9/28/15 Ms. [redacted] contacted our customer
service department and was given an explanation of the charges and was given a
50% refund on the most recent charges.  In
order to satisfy her request, as a one-time courtesy we have issued a full
refund in the amount of $141.86.  We ask
that Ms. [redacted] keeps our product as a courtesy and continues to use it as she
sees fit. Ms [redacted] will receive no future billing and no further products.
Best Regards,
[redacted]
[redacted]

This company claims skin improvement and a 14 day trial period then takes and auto draw from your account. BEWARE - the product does not work and they don't refund money based on the 14 day (hard to find notice) in the "Trial" period.
They sound trained to repeat the same mantra over and over while distracting from request for money back. They Do Not give a full refund and I have Not received more than the sample product which cost me nearly $200.00 for what appeared to be $10.00 charge on the front "trial".

Initial Business Response /* (1000, 5, 2015/08/25) */
Customer signed up for our 14 day trial on our website, www.dermanuskin.com We state the terms clearly on the website and mandate that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we...

did not here from the customer after the trial period, we assumed they were enjoying the product and wanted to continue in our membership program per the terms of the offer. We have many customers that thoroughly enjoy the timely, monthly delivery of our quality product to their door. The product the customer received was our 30 day supply, we do not send out trial sizes of our product. The charges that the customer incurred was the end of trial charges per the terms of our offer. To date, the account has been cancelled per the customers request and the customer will receive no further products or charges.

Best Regards,
DermaNu Customer Care
[email protected]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a 14 day supply, not a 30 day supply and I did not like the product.
All I am asking is that they refund the charges to my credit card.
Final Business Response /* (4000, 13, 2015/09/08) */
As stated before a 30 day supply is sent out to our customers. If the customer does not cancel their trial offer of our 30 day supply in 14 days per the terms of our offer we assume they would like to keep our product and are billed the full price of our product. However, in an effort to resolve the customers concerns we will issue a refund as requested by the customer. Please note the customer will see the refunds within 3-5 business days.
Best Regards.
DermaNU Customer Care
Final Consumer Response /* (2000, 19, 2015/09/14) */
From: [redacted]
Date: Fri, Sep 11, 2015 at 4:02 PM
Subject: Re: Revdex.com Complaint Case# [redacted]
To: Revdex.com [redacted]
Thank you for your assistance with this matter.

I have received a full refund from the company.

(Revdex.com contacted business' customer service for rebuttal response.)The consumer's account was cancelled (#[redacted]).  A full refund was issued to the consumer, $89 (Transaction #[redacted]) and $94.57 (Transaction #[redacted], Confirmation #[redacted]).

Initial Business Response /* (1000, 5, 2016/04/21) */
Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days, they must call us at [redacted] to cancel. If the customer cancels the full...

cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our quality product to their door. We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order. As stated in the dispute, we refunded the customer's charges as a one-time courtesy being that they did not completely understand the terms of the offer.

Ms. [redacted] signed up for free trial products at www.dermanuskin.com
face="Calibri" size="3"> on 10/21/15.
Customers have 14 days from the original order date to see if DermaNu is right
for them. If they are unhappy with the product at any time during those 14
days, they must call us at 1 (888) 532-1755 to cancel. If the
customer cancels the full cost of the product $94.57 for our Skin Therapy and
$89.47 for our Eye Therapy will not be billed. If the customer is satisfied
with our product, and does not cancel, every thirty days thereafter we will
send a new 30-day supply of our product. We state the terms clearly on our
website and require that the customer agree to the terms of the offer by
checking the check box prior to placing an order.  Since we did not here from Ms. [redacted] until
after the trial period, she was billed the full price of the products. On 12/7/15
Ms. [redacted] contacted our customer service department and was given an
explanation of the charges and was given a refund on the most recent charges as
she describes in her complaint.  As a
one-time courtesy in an effort to further resolve, we have issued Ms. [redacted]
a full refund.  We ask that Ms. [redacted] keeps
the products as a courtesy and continues to use them as she sees fit. Ms.
[redacted] will receive no future billing and no further products. Please allow 3-5 business days for the refunds to process.
Best Regards,
DermaNu Customer Care
[email protected]

Initial Business Response /* (1000, 8, 2016/02/08) */
Ms. [redacted] signed up for free trial products at www.dermanuskin.com on 12/30/15. Customers have 14 days from the original order date to see if DermaNu is right for them. If they are unhappy with the product at any time during those 14 days, they...

must call us at 1 (888) 532-1755 to cancel. If the customer cancels the full cost of the product $94.57 for our Skin Therapy and $89.47 for our Eye Therapy will not be billed. If the customer is satisfied with our product, and does not cancel, every thirty days thereafter we will send a new 30-day supply of our product. We state the terms clearly on our website and require that the customer agree to the terms of the offer by checking the check box prior to placing an order. Since we did not here from Ms. [redacted] until after the trial period, she was billed the full price of the products. As a one-time courtesy in an effort to satisfy the customers request, we have issued Ms. [redacted] a full refund. We ask that Ms. [redacted] keeps the products as a courtesy and continues to use them as she sees fit. Ms. [redacted] will receive no future billing and no further products. Please allow 3-5 business days for the refunds to process.
Best Regards,
DermaNu Customer Care
[email protected]
Initial Consumer Rebuttal /* (2000, 10, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept only as long as there is a full refund. And they treat customers with the respect we deserve. Answer their phone so that the customer CAN cancel in a timely manner! And stop misleading their potential customers!