Desa Industries, Inc.

Buyer Beware!! Nothing about my experience with World Patent Marketing leads me to believe they are anything but a very slick scam that has poured big bucks into web presence and fake reviews. I purchased an "intelligence report" from WPM for $995 that was supposed to have researched the market, current patents etc to provide "intelligence" as to the marketability of my idea. As many have stated, this report came back with a glowing prognosis for my product idea, with several very excited calls from Rick encouraging me to take the next step by purchasing "core services". Being a busy guy, and having seen very few negative reports in about 30 min worth of searching, I bit on the core services with the idea that my idea was unique in the market, and that the "core services" would help me put together a strategy and marketing documents to move to the step of pursuing a license agreement. Instead, after paying the $10,000 for "Core services" I am asked by Janice to answer a bunch of questions that had already been answered in the original disclosure. In the mean time I have notified Rick that I would like to not publish anything until I get a provisional patent filed. In the process of completing the provisional application, I find there is another patent filed a couple years ago that very closely describes my product. Turns out there are only a handful of US patents that are even close, and all patents were found by entering just two main key words from my product description. This patent and all the others were omitted from the "intelligence report" thus leading me to believe that the "core services" was a reasonable next step because there was no applicable prior art. While I think there may be a way to take my idea to market, WPM did not provide accurate research in the initial stage and now a month in has not delivered a single item described in the Core services, except to email me and tell me that as soon as I give permission to publish, they will send me a copy of a press release. Of course I do not want a press release published without first seeing it, and my request to review the document has gone unanswered.

I have requested a full refund of the "core services" fee of $10,000 and have gotten nothing but bullying tactics and redirection from Scott Cooper. When I asked for a referral to one of their "contracted patent attorneys" my request was brushed off by sending me to Jerry, some guy in their manufacturing division. Every request for a referral to company or entity that has profited from interaction with WPM has been unanswered or evaded. I can only conclude that the "success stories" are as fake as the rest of their site.

Review: Their report describing my invention was very poorly written and their drawings had no relation to the inventionDesired Settlement: Refund-Credit Card Credit of $650.00

Business

Response:

We have granted [redacted] his request. He has also requested that the complaint be withdrawn. This misunderstanding was resolved outside the Revdex.com with our customer service team. In any event, we apologize for any inconvenience that we may have caused him. Customer satisfaction is our top priority at World Patent Marketing. We hope we will be given an opportunity to demonstrate this in the future to [redacted]. With very few exceptions, all of our customers are thrilled with the services we provide as can be evidenced by all the positive online reviews and our five star review ratings we have received. We do realize, however, it is impossible to please everyone. We thank [redacted] for his feedback and we will insure that this customer service mishap does not occur in the future. We wish [redacted] well in his future endeavors. If we can ever provide [redacted] with any assistance in the future, he should feel free to call us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

My experience with World Patent Marketing has exceeded my expectations. The whole team has been a pleasure to work with. It is nice to see one of my ideas that have been brewing in my mind for years to finally take shape and I owe it to World Patent Marketing for helping me get idea out there.

Review: This is a long story, but I want to get out as much information as I possibly can.

I contacted World Patent Marketing via their website showing interest in my patent idea. [redacted], an apparent [redacted], stating they are interested in my idea, immediately contacted me. That evening [redacted] called me and I gave him all of my information. [redacted] explained that he will forward my information and if they were interested he would call me back. I received a call back from him saying he had great news, which they were interested in my idea but it would have to pass step two, to move forward. He said he would get back to me the following day. That Friday, February **, 2015, he called me saying they requested more time, and he would call me on Monday. I received a call from him that Monday evening with even better news. He stated that they are excited for my idea and would like to move forward. He stated that they would do a world Patent search and to pay for the services, I would need to pay $1295.00. Yikes, that was a little tight for us. The following day I received a reduction letter that I would only have to pay $995.00. My husband and I were so excited that something good might actually happen, we decided we will do whatever we have to, to make this work. We live paycheck to paycheck and we have a daughter with [redacted]…money is REALLY tight for us. So, we decided to sell our living room set and use he old couch in our spare room.

That following Friday, February **, 2015, I submitted my paperwork and made my payment on their website, in the amount of $995.00. He called me and said my information will be submitted to their patent attorneys that following Monday morning at 10:00 am. Over the weekend, I just had a bad feeling. Now mind you, I already did a ton of research, I am pretty savvy that way. I found nothing, all good reviews and they are 5 star rated. So I dug deeper. You have to dig really deep to find anything bad about them. Well, I did and I found stories of other people being told the same exact things I was told. Very heartbreaking!!! So, I went with my gut and emailed [redacted] first thing Monday morning, March *, 2015, requesting a Cease and Desist. Because I paid for a service that according to [redacted] would not be submitted to their so-called patent Global lawyers until that morning at 10:00 am, I requested a refund. [redacted] stated he did not know where I was getting my information, but they would in fact process my refund within 7-10 days. This would have been by Tuesday March [redacted]. At that point, I did not receive my refund, so I emailed [redacted]. He stated that according to their accounting department that it was refunded on that Thursday the [redacted] and I needed to allow 7-10 days for my refund. Again, I emailed [redacted] and he stated someone would call me in regard to my refund and he would no longer answer my email. Well today is March **, 2015, no phone call no refund. I have emailed [redacted] two more times and I am now being ignored.

What is so sad to me is legally; they are covered for what they promise. They promise a global search and that is what you pay for. Their terminology covers them, but the sad thing is there is absolutely no proof of actual products getting patented and sold as they claim will (could) happen. Nothing gets past this first phase. I cannot find any valid information, nor [redacted] could not provide me with the requested information of items that have actually gone thru. If he could, we would not be here. It saddens me that they are able to get away with this and its legal. It is absolutely devastating that they can make it look like it is so legit and get such good reviews. Again, it is because they are not lying, yes you pay for a service, but that is where it ends. All hopes and dreams are gone. Also, how in the world people that are in the public eye, give them good ratings. It is a shame. All I asked for was proof and they cannot provide me any. If they are legit, then maybe they should train their employees on giving the correct information. All of their videos are not news videos, they are their own videos, it gets a lot of people with hopes and dreams excited to only be devastated.

Can anyone answer me on how this can happen? How they are able to keep getting away with this and have such good reviews? How to we get companies like this to stop?

All, I want is my refund, in the amount of $995.00 for a service, I requested to end my project search before it started. I also request that all my information I sent, be held confidential. I have a great patent idea and I expect it to be held confidential.

Please feel free to do your research, I am sure you will find that yes, again they are legally ok to say and do what they want by offering a go no where dream.

Very hurt,

[redacted]Desired Settlement: All, I want is my refund, in the amount of $995.00, as I was promised.

Consumer

Response:

complaint ID [redacted]. I did not get response yet from the company, however; I did receive my refund after 17 days of requesting it. Case can be closed as resolved.

Sincerely,

I have been dealing with this company for a few months and our relationship is new however, I have grown to trust and rely on times on this company to see me through!

Trust me, I do not trust very easily!

This company is the best rated invention company out there - so many happy customers - company is realistic - they dont to convince you that your idea will make a $10 million bucks - they manage your expectations and they are very ethical in the way they offer their services - thats what I like about World Patent Marketing - they also have a former US Attorney on their advisory board and work with Harvard researchers

Review: I paid $1295 for what they said patent research, and found out you can search all over to see if their is a patent for free. Also they won't answer my calls or e-mails.Desired Settlement: Full refund. I never signed the contract, and they said I had 3 business days for a refund, but they never pick up the phone. I would like to know what exactly the $1295 covered, and how much more money I am looking at for the rest of the project.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] They finally got back to me.

I really like it so far, as far as tomorrow we don't know yet. So for Paul S[redacted] a wonderful kind hearted person when it comes to asking of your health, as to keeping it 100% i'll give him 100% in his line of work. I only wish that this company keep's this up for ever, and also expand it's honesty and it's full line of work and promise's and to take the inventor's idea's as there own. And to fully understand not to get close to the cheating code's, that other company's follow. And a guarantee from success that world patent marketing will lead the industry.

Review: I would like a refund. I feel as though I have been scammed. When I received my packet on my invention it just looked like a bunch of [redacted] searches that I could have done myself without having to pay $1295.00 for. It was very unprofessional. Then I was told that a patent could cost anywhere from $3000-$5000, but now it is suppose to cost $11,000. I want a refund and I know not to work with this business againDesired Settlement: DesiredSettlementID: Refund

I would like a check in my name for the total cost that I paid. I paid $1295.00 for this and it was nothing but a bunch of [redacted] searches.

Business

Response:

World Patent Marketing Response to [redacted]: This matter has been resolved and [redacted] has requested that the complaint be withdrawn. Due to the media attention leading up to World Patent Marketing being featured on the History Channel [redacted]s the fastest growing patent and inventor services company in the world, the company for a brief period of time was unable to keep up with consumer demand and was unable to offer [redacted] the five star customer service that our clientele is accustomed to. The issue was resolved with [redacted] immediately after it came to my attention. This misunderstanding was resolved outside the Revdex.com with our customer service team. In any event, we apologize for any inconvenience that we may have caused the customer Customer satisfaction is our top priority at World Patent Marketing. With very few exceptions, all of our customers are thrilled with the services we provide as can be evidenced by all the positive online reviews and our five star review ratings we have received. We do realize, however, it is impossible to please everyone. We thank the customer for feedback and we will insure that this customer service mishap does not occur in the future. World Patent Marketing has served a multitude of inventors, and their appreciation from our short time in business is already starting to show up everywhere! Shopper Approved, a leading consumer review website, states that, 'Ninety-five percent of customers would recommend World Patent Marketing to a friend.' That’s first-class endorsement; and it didn’t come from surveying a handful of people. It came from the overwhelming number of satisfied customers who searched for a way to express their gratitude and post it online. Numbers don’t lie, and neither do our clients. If you visit Shopper Approved online, you will see our 5-Star Excellence Award. This award can only come from the strong support of actual paying customers, a mere sampling of the thousands served. On the Shopper Approved site, customers rave about the professional service, the personal attention to detail, and the fast response to customer inquiries.Reseller Ratings currently posts a perfect 10 rating for World Patent Marketing. Hundreds of thousands of shoppers visit Reseller Ratings every months to check out real reviews of shopping experiences before they buy. This ensures trust between us and our potential customers before they even reach buy. One of the most memorable 5-star reviews, written by user bizybroad, reads, 'So far WPM has been awesome!! I work full time, so email is the way we communicate…they are right on time with my updates on my project. I recommend them to everyone.' Reseller Ratings is home to 1,900 merchant members, all tied together by the trust that fair consumer reviews provide to the purchasing public.Out of the multitude of ratings received by World Patent Marketing on the website for Customer Lobby, our company boasts a perfect 5-star review score. 'Reviews Perfected' is the confident motto of this trusted consumer guidance site, and we can’t agree more. The rating service provides review criteria in 3 categories: Service, Will Recommend, and Total Experience. Here, customers are able to pour their heart out about our great service, and some even gush so much we blush. [redacted] of [redacted] recently wrote, '[redacted] was a blessing to work with. He helped me to understand the process step by step, and to him, no question I asked was wrong. I am looking forward to the end results. I have more ideas and will definitely use WPM again and again. Thank you.’Trust Pilot is another name high up on the list of consumer protection web sites. Their slogan is, 'Sharing is Caring.' In this spirit, they encourage their visitors to spread the word, and tell their friends which companies they can trust. And spread the word they did, by awarding us with a rating of 'Excellent.' This equates to a 9.4 out 10, not quite as stellar as the other rating sites; but we always welcome honest reviews, and we always reach out to those customers to see what we could do better. It’s the purpose of a review system. No pain, no gain. For the most part, however, we are happy with what we have achieved with the customers appearing on Trust Pilot. Mario Corella of Reno, Nevada exclaims, 'My experience with [redacted] was like spending time with a good friend that just moved away. Looking forward to hearing from [redacted] on more information in the coming months.' He gave us a 5-star review. To us, he is simply a star.Last, but certainly not least, is Consumer Affairs, the pinnacle of online customer rating outlets. Get a good review here, and your company is really doing things right. We are proud to say that we are papered all over the walls of this honorable consumer resource. Consumer Affairs works off of a very strict accrediting program, which requires several tough criteria. Without that, we would not be able to display the Consumer Affairs Accredited Shield. This site looks for an overall satisfaction level, of which we have attained the coveted 5 stars. Stevie, of Newport, Tennessee wrote, 'I just have one thing to say, you all are helping me move forward with my dream come true. I hope you like working with me…This is going to change my life. All I can say is Thank You from the bottom of my heart. God Bless you all!’We hope to continue our success by satisfying our customers. We have enjoyed working with each and every one of them, and we are just getting started! Thank you to everyone for your wonderful feedback. Members of the media, please feel free to inquire about our groundbreaking new areas of business. Consumer advocates, please feel free to investigate our processes for customer satisfaction. Most of all, look for us in the news as we continue to expand our role as the leader in global patent services.” [redacted]

[redacted] ###-###-#### Direct###-###-#######-###-#### Fax

Had an invention with no clue where to start. Thankfully I had World Patent Marketing to show me the ropes of complex patent industry. I now have a patent and marketing of the product has begun. Great experience so far and the staff is available and helpful whenever I need them. Thank World Patent Marketing!

Review: After paying $1295 to have my invention evaluated the contact person, [redacted], has refused to take my phone calls or answer my e-mails to tell me what has been on my idea. He was very thorough on my previous idea and a patent application has been issued on it. This idea involves joining wire in a very unique manner.Desired Settlement: Action on my invention or refund my money since nothing has been done.

Business

Response:

World Patent Marketing Response to [redacted]This matter has been resolved and [redacted] has requested that the complaint be withdrawn. This is [redacted] second idea with World Patent Marketing and he is proceeding with his second patent application. Due to the media attention leading up to World Patent Marketing being featured on the [redacted] as the fastest growing patent and inventor services company in the world, the company for a brief period of time was unable to keep up with consumer demand and was unable to offer [redacted] the five star customer service that our clientele is accustomed to. The issue was resolved with [redacted] immediately after it came to my attention. This misunderstanding was resolved outside the Revdex.com with our customer service team. In any event, we apologize for any inconvenience that we may have caused the customer Customer satisfaction is our top priority at World Patent Marketing. With very few exceptions, all of our customers are thrilled with the services we provide as can be evidenced by all the positive online reviews and our five star review ratings we have received. We do realize, however, it is impossible to please everyone. We thank the customer for feedback and we will insure that this customer service mishap does not occur in the future. World Patent Marketing has served a multitude of inventors, and their appreciation from our short time in business is already starting to show up everywhere! Shopper Approved, a leading consumer review website, states that, 'Ninety-five percent of customers would recommend World Patent Marketing to a friend.' That’s first-class endorsement; and it didn’t come from surveying a handful of people. It came from the overwhelming number of satisfied customers who searched for a way to express their gratitude and post it online. Numbers don’t lie, and neither do our clients. If you visit Shopper Approved online, you will see our 5-Star Excellence Award. This award can only come from the strong support of actual paying customers, a mere sampling of the thousands served. On the Shopper Approved site, customers rave about the professional service, the personal attention to detail, and the fast response to customerinquiries.Reseller Ratings currently posts a perfect 10 rating for World Patent Marketing. Hundreds of thousands of shoppers visit Reseller Ratings every months to check out real reviews of shopping experiences before they buy. This ensures trust between us and our potential customers before they even reach buy. One of the most memorable 5-star reviews, written by user bizybroad, reads, 'So far WPM has been awesome!! I work full time, so email is the way we communicate…they are right on time with my updates on my project. I recommend them to everyone.' Reseller Ratings is home to 1,900 merchant members, all tied together by the trust that fair consumer reviews provide to the purchasing public.Out of the multitude of ratings received by World Patent Marketing on the website for Customer Lobby, our company boasts a perfect 5-star review score. 'Reviews Perfected' is the confident motto of this trusted consumer guidance site, and we can’t agree more. The rating service provides review criteria in 3 categories: Service, Will Recommend, and Total Experience. Here, customers are able to pour their heart out about our great service, and some even gush so much we blush. [redacted] of [redacted] recently wrote, '[redacted] is another name high up on the list of consumer protection web sites. Their slogan is, '[redacted].' In this spirit, they encourage their visitors to spread the word, and tell their friends which companies theycan trust. And spread the word they did, by awarding us with a rating of 'Excellent.' This equates to a 9.4 out 10, not quite as stellar as the other rating sites; but we always welcome honest reviews, and we always reach out to those customers to see what we could do better. It’s the purpose of a review system. No pain, no gain. For the most part, however, we are happy with what we have achieved with the customers appearing on [redacted]. [redacted] of [redacted] exclaims, '[redacted]' He gave us a 5-star review. To us, he is simply a star. Last, but certainly not least, is Consumer Affairs, the pinnacle of online customer rating outlets. Get a good review here, and your company is really doing things right. We are proud to say that we are papered all over the walls of this honorable consumer resource. Consumer Affairs works off of a very strict accrediting program, which requires several tough criteria. Without that, we would not be able to display the Consumer Affairs Accredited Shield. This site looks for an overall satisfaction level, of which we have attained the coveted 5 stars. [redacted], [redacted] wrote, 'I just have one thing to say, you all are helping me move forward with my dream come true. I hope you like working with me…This is going to change my life. All I can say is Thank You from the bottom of my heart. God Bless you all!’We hope to continue our success by satisfying our customers. We have enjoyed working with each and every one of them, and we are just getting started! Thank you to everyone for your wonderful feedback. Members of the media, please feel free to inquire about our groundbreaking new areas of business. Consumer advocates, please feel free to investigate our processes for customer satisfaction. Most of all, look for us in the news as we continue to expand our role as the leader in global patent services.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

World Patent Marketing and [redacted] were consistent and informative in regards to helping make my idea and product into something of substance

My agent that I have been working w/ has been very good about answering my questions and getting back with me.

This is a awesome company, I can't wait to met some f the staff.

I was very worried to share my idea with a 3rd party - but I am glad that I choose world patent marketing. They are the real deal. My project manager is responsible, helpful and genuinely nice. They have been upfront with me from the very beginning & have helped me evolve my idea & now im on my way to have Licensing Deal with world patent marketing. Im SOOOOO excited! Thanks world patent marketing!!!

I have been dealing with World Patent Marketing for over a year and they have been very kind,helpful and professional.[redacted] has been very helpful with my project.

Review: World patent market of Desa corp. continues to call, text and email me regarding patent ideas. I have repeated told them I have no invention. I have asked them to take me off of their call list 4 times now. I have sent text, email and called the person directly to ask them to stop contacting me as I have no idea to share. They continue to harass me on a weekly basis if not daily.Desired Settlement: My desired outcome is for them to stop contacting me in any way shape or form!

Business

Response:

We apologize for the inconvenience. The customer name has been removed from our files.

Review: My complaint is about changing my mind for having WPM help me with the patent of my invention. My decision was based on several reviews (complaints) that I read on the Revdex.com website and their website. The complaints that I read made me realize that I made a big mistake by putting my trust in WPM. I do not feel comfortable enough to continue with this company. I also found out about the other company (DESA Industries Inc) through the Revdex.com website, which led me to believe that WPM was not totally honest with me about the company they are affiliated with. My Project Manager mislead me to believe that I could see my invention on the store shelves within the next 5 to 6 months, and that next Christmas will be a whole lot better for me and my family. Honesty is the best policy. Another thing that raised a red flag was how determined my project manager was, and how he pushed so hard to get my money, even after I told him that my money would not be in the bank until the first of the month. He told me that the offer of a $200.00 discount from the original price ($995.00) would no longer be available if I didn't pay the money before January *, 2016. I told him that I would have to pay the $995.00 because I just didn't have the money. My Project Manager also told me that , "if you do a check it will not be processed until after the New Year Holiday," of course I agreed because he drove a hard bargain I couldn't refuse. After the holiday I checked my account several times to see if the transaction had taken place, but nothing had taken place as of January 4, 2016. Later that week I received a phone call from my Project Manager telling me that "we have a problem, there is a block on your account and we can't get the money." Of course I was concern, I told him that I will call the bank to see what was going on. I called the bank and the associate told me that my account was not blocked, and that they couldn't get any money because my monies wasn't deposited until January [redacted]. I asked her if they could withdraw the money now and she told me yes. Well I continue to check my account, and the money was finally taken out on the [redacted]. I said all of this so you could understand this next statement. I have changed for reasons stated above, and I emailed my Project Manager asking for my money, and pictures that I sent them, but I was told that there is a 3 day grace period for refunds and that has passed. Well I told them that a 3 day grace period was illegal, and that the law states a 7 day grace period is the time frame for a refund. I emailed them on January [redacted] which is 3 days from the [redacted], but I know that I had 7 days to ask for a refund. I have a print out of my bank statement showing that they did not receive any money until that day, far from the date they are telling me that they received my money which is January [redacted]. I have a right to ask for a refund within the time allowed. WPM is refusing to give me my money back. I have a right to change my mind if I have been mislead, and things he told me was Not clear to me. I want my money returned to my account or a check. Thanks in advance.Desired Settlement: I would appreciate it if I could receive my money in a timely fashion, preferably within 10 days from my asking date which is January **, 2016. Thank You

Business

Response:

We apologize for the confusion. According to our records, the payment was immediately refunded to your account and the funds were held for a few days by your bank. We are sorry that you were not comfortable and chose not to proceed with you transaction. Online reviews and complaints are important. We have thousands of positive reviews and satisfied customers. I do not know of another company that has five star ratings with so many CREDIBLE review sites. It is impossible to please ALL customers ALL the time but we do our best.I wish you best of luck with your idea in the future.Scott J. Cooper, CEO and Creative DirectorWorld Patent Marketing

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I really wish that this wasn't the case, I wish that all the promise's they promised came true. But they say

if it sound to good ask for proof, which I did. So I asked Paul S[redacted] the person I spoke to first,

the project manager. The person that did not explain's everything to me, so talking back and forth

me and him about everything at least that is what I thought at first. He promised me, that they are not a promotional company at first, it felt like it, but then they became worst then a promotional company. I believed him, I even gave

them a five star rating, of course, they called me before they transformed in to the worst promotional

company ever, if you are not familiar with the way they operate they call for a five star rating in the fist stage. Where there is no money or actual works involve. That I noticed in the end, a very slick way to get a lot of people, i'm speaking of my self now. Anyway's Paul s[redacted] I still remember telling him, that I went through 4 promotional scam

company's that I found out the hard way, about there scam's, so I made that very clear to him.

Which really I complained with the Revdex.com Directory service, but first I called asked question's demanded

answer's nothing, then I requested a full refund's from the other four promotional company's. Which I got not because

there where nice people, remember an alligator eat's a body and tear at the same time. But because I had proof, Paul wrote 5 answer that I had for him in common since, and they were basically about there steps, and they are

1-PREPARATION......

2-EXECUTION...........

3-DELIVERY...............

4-COST OF PATENT..

5-MARKETING...........

6-FINANCING............

7-HOW WILL I WORK WITH.

8-3D-VERUAL............

9-WHEN DI I MARKET MY INVENTION.

All that we talked about me and Paul and at first he put the world in my right hand and the moon in my

left hand. I believed him, I'm very upset because I felt that I finally this time can actually carry on, my dream will not get scammed or ripped off into piece's. I thought that everything will be as easy as Paul mentioned to me

and that I will be on my way to success. Because FIRST- there company is not in the market to lose, and he said that the(ACUAL PATENT PROTECTION) will cost me 2k- to 12k and that it can be from a low end of 2k to a high

end of 12k. And did not mention that the patent will go as far as the eye can see, to the 30k to even as high as the 100k,will the truth began to appear slowly, -SECOND- I was promised a 3D VIRTUAL never got that I still have the

E-MAIL saved of the spacial promotional offer. REMEMBER they are not a promotional company, THAT is what Paul

and Jay J Wards Senior project manger said. I asked Paul and Paul said talk to Jay my senior project manger to

include the 3D Virtual package in the Global Invention Royalty Analysis, and he said no problem. Okay -

THIRD- I was promised that the Global Invention Royalty Analysis, 4-6 week's it took them to prepare it and send it to me 2 months and 3 day. I was very angry every time I called Jay he would lie in my face, thinking that I'm a it

or worse he not even care, that pissed me off every time I called him. I have proof of when they started on my -

-Analysis- and then when I called Paul he promised he will look into it, then never called me back. FORTH- I was promised that if I was to move forward that the marketing stage will be in the time process of obtaining a patent approval, which would of been if they were to fulfilled there promise to finish my Global Invention Royalty Analysis in time. I would been good to go for the August Marketing Stage, I received a call from Jay a week after August hit

and after he started to go through the Global Invention Royalty Analysis report. After he was all done he said that if you want to move forward that you will have to wait 4 months in tell I can maybe market you invention. Wait that there made me so angry, I through all this time waited patiently from everything at first was great in tell slowly I was dragged to a scam game your playing. I said why wasn't I aware of all this before why are you telling me this after you stood my money, ill call it that now STOLD. Because when you don't MENTION thing's like this in the beginning its called steeling where I'm from. I respectfully demand my hard earned money back a full refund if every thing was right from the beginning. I would of called it an investment, but since everything was in a scandals way. Ill call it my Stolen money back I'm not a mad or angry or bad or dumb person i'm as smart as you guy think you are. I have proof to present that I was scammed or misrepresented or false Advertisement. Thank you kindly SCOTT C[redacted] for taking the time to read this I'm mostly mad at your employees, so please look into this matter with care, like I patiently

waited all this time, to think about if I should continue or not I have made my mind up today. And I said if it's like this already then its a clear sign to back off before the big amounts. And I wish that you respect my decision today best regards to you SCOTT C[redacted].Desired Settlement: A full refund an apology and to under go his employees an training sessions.

Business

Response:

We apologize for the inconvenience. A refund has been processed to your account. I pride myself on providing outstanding customer service. Unfortunately, the reality is that we do make mistakes and we are not able to please all customers all the time. I wish you the best of luck. Scott J. C[redacted]CEO & Creative Director

I have been working with World Patent Marketing for over a year now. During that time they have accomplished so much for me! From the researching of my idea to the writing & sending of my patent application & creating outstanding graphics for my invention. A short while ago I got the CEO Scott C[redacted] on the phone! He treated me with such respect & kindness! He offered me a 50/50 partnership deal in his new venture capital portfolio! Now WPM is working diligently on my actual website. I am so extremely impressed! This has been the best experience in my entire lifetime!!! I also absolutely love their whole entire Advisory team! They are so professional, it's phenomenal!
PS: I want to Thank the Director of Marketing & Product Development Cattya B[redacted], For being such a huge part of my success & giving me all the support I needed, to get this far! I want To Thank Scott Cooper for everything! I could not have done this without you!!!
THANK YOU, [redacted]