Desa Industries, Inc.

Review: I have tried to get this company to stop contacting me over and over again. The STILL continue to send me emails and call. I have blocked them. I am on the DO NOT CALL list, I have told them on the phone, ETC. It is getting to the point that I am feeling harassed and targeted.Desired Settlement: For them to stop CONTACTING me. I don't want to be contacted by this company at all.

Business

Response:

We apologize for the inconvenience. Your file has been removed from our records.

Review: I believe that this company has to be a fraud or they customer service is just plain and simple awful. I reached out to WPM in regards to an idea that I had. They absolutely loved it and charged me $1200 dollars to research the Idea. Then after all this research they came back all excited stating that my project could be patented. Which I must admit that something was filed to the US patent attorney (not sure if it is correct or not because I reached out again today and it is under review. I reached out to the US patent office myself because they do not respond) after I paid an additional $14,000. After working month and months with this company explaining thousands of time what I wanted they finally got it. I literally took like 25 times to try to get them to understand my idea. More importantly it took numerous emails for them to respond to each of my attempt to communicate with them. In the last month, emailed them 3 times and no one has gotten back to me! I literally copied every single person I ever spoke to at the company. I emailed 8 people all 3 times and not ONE person responded. I am just hoping at this point that I actually receive my patent and go do my own thing promoting it because they have clearly voided the contract by the treatment I have received. I would not recommend this company to my worst enemy! I just really hope something valid was filed and I receive a patent. I have been waiting for over a year!Desired Settlement: I would like a copy of the entire packet that was sent to the US patent attorney. I believe that once the patent is issued if they actually did it correctly, the contract will become void because they have not kept there end of the deal. They are requesting 10% royalty, but they have truly done nothing except ignore me! If the patent is not issued, I will sue this company for damages! Honestly, because the entire experience has been awful, I should be entitled to a full refunded! I am literally concerned with this company being a fraud and I just cheating me of all my savings, but more importantly my time and Idea. I am concerned that my idea will not come to life because they have neglected to give it the importance it deserved.

Business

Response:

We apologize for the inconvenience. The documents were filed on May **, 2015 and were emailed to you under seperate cover this morning.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my complaint was significantly larger then you have described above. I have attempted to contact your company many times. This is a perfect example of the type of work you have done for me. I took time to complaint and wrote out many things that have bothered me. You responded to one issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: IWANT MY FILES FROM WORLD PATENT MARKETING SUBMITTED ON TUESDAY, AUGUST *, 2015 AT 11:59AM. AND AFTER THAT I SPOKE TO MR. ALLEN P[redacted] A PRODUCT DEVELOPER WITH THE COMPANY FOR 56 MINUTES. HE SAID HE NEEDED A MORE INDEPTH DESCRIPTION OF THE IDEAS FOR THE SAVING GRACE PROJECT. AND THEREFORE GAVE HIM A DESCRIPTION OF THREE PRODUCTS FOR DEVELOPMENT.Desired Settlement: MY FILES BEING SENT TO MY EMAIL ADDRESS AND TO MY ADDRESS.

Business

Response:

This is not a customer. We have no record of any transaction.

Consumer

Response:

Here is the evidence that I was dealing with this company World Patent Marketing

Business

Response:

We apologize for the inconvenience. Our record reflect that a payment was not made to World Patent Marketing. As per your request, an email with the information you provided was sent Fri 1/**/2016 2:09 PM. The idea is still protected under our non-disclosure agreement and you are its owner. If you require any further information, please email [redacted] Thank You

Review: I first received conceptual drawings of my invention idea on December **, 2014. The drawing was incorrect; one of the key components of the idea was wrong despite this being very clear in the drawings and descriptions I sent. I submitted a marked-up version of World Patent Marketing's (WPM's) drawing on January *, 2015. WPM sent me new drawings on January **, January **, and February *. Each time the drawings were incorrect, sometimes with a previously-corrected mistake re-appearing on a revised drawing. I asked for a refund of the fee for their research on February *. On February **, I received a phone call from the [redacted] at WPM assigned to me. He asked me to send an email describing my complaint and to remind him whether I paid by check or credit card, and he would make sure my refund got processed. I sent this requested email the same day.

I have not received the refund or any further communication from WPM on this issue. I sent a reminder email on March **. The only communications I have received from WPM since are periodic publicity emails and a computerized publicity phone call.

In addition to the inaccurate drawings, I had asked questions and expressed concerns over the company's adherence to and compliance with the 1999 Inventors' Protection Act, and whether the company is being completely honest in their advertising. I never received answers to many of my questions, several of which I reiterated in my refund request.Desired Settlement: I paid $1,295.00 on October [redacted] 2014 by credit card. I want this amount refunded. I do not care how WPM refunds it, whether to the credit card or by check. They should have my credit card information, and I don't want to re-send it in an email.

Business

Response:

World Patent Marketing Response to[redacted]This matter has been resolved and[redacted] has requested that the complaint be withdrawn. Due to the mediaattention leading up to World Patent Marketing being featured on the HistoryChannel [redacted] as the fastest growingpatent and inventor services company in the world, the company for a briefperiod of time was unable to keep up with consumer demand and was unable to offer[redacted] the five star customer service that our clientele is accustomedto. The issue was resolved with [redacted]immediately after it came to my attention. This misunderstanding was resolved outside theRevdex.com with our customer service team. In any event, we apologize for anyinconvenience that we may have caused the customer Customersatisfaction is our top priority at World Patent Marketing. With very few exceptions, all of our customersare thrilled with the services we provide as can be evidenced by all thepositive online reviews and our five star review ratings we havereceived. We do realize, however, it is impossible to pleaseeveryone. We thank the customer for feedback and we will insure that thiscustomer service mishap does not occur in the future. World Patent Marketing has served a multitude of inventors, andtheir appreciation from our short time in business is already starting to showup everywhere! Shopper Approved, a leading consumer review website, statesthat, 'Ninety-five percent of customers would recommend World Patent Marketingto a friend.' That’s first-class endorsement; and it didn’t come from surveyinga handful of people. It came from the overwhelming number of satisfiedcustomers who searched for a way to express their gratitude and post it online.Numbers don’t lie, and neither do our clients. If you visit Shopper Approvedonline, you will see our 5-Star Excellence Award. This award can only come fromthe strong support of actual paying customers, a mere sampling of the thousandsserved. On the Shopper Approved site, customers rave about the professionalservice, the personal attention to detail, and the fast response to customerinquiries.Reseller Ratings currently posts a perfect 10 rating for World Patent Marketing.Hundreds of thousands of shoppers visit Reseller Ratings every months to checkout real reviews of shopping experiences before they buy. This ensures trustbetween us and our potential customers before they even reach buy. One of themost memorable 5-star reviews, written by user bizybroad, reads, 'So far WPMhas been awesome!! I work full time, so email is the way we communicate…theyare right on time with my updates on my project. I recommend them to everyone.'Reseller Ratings is home to 1,900 merchant members, all tied together by thetrust that fair consumer reviews provide to the purchasing public.Out of the multitude of ratings received by World Patent Marketing on thewebsite for Customer Lobby, our company boasts a perfect 5-star review score.'Reviews Perfected' is the confident motto of this trusted consumer guidancesite, and we can’t agree more. The rating service provides review criteria in 3categories: Service, Will Recommend, and Total Experience. Here, customers areable to pour their heart out about our great service, and some even gush somuch we blush. [redacted] of [redacted] recently wrote, '[redacted]was a blessing to work with. He helped me to understand the process step bystep, and to him, no question I asked was wrong. I am looking forward to theend results. I have more ideas and will definitely use WPM again and again.Thank you.’Trust Pilot is another name high up on the list of consumer protection websites. Their slogan is, 'Sharing is Caring.' In this spirit, they encouragetheir visitors to spread the word, and tell their friends which companies theycan trust. And spread the word they did, by awarding us with a rating of'Excellent.' This equates to a 9.4 out 10, not quite as stellar as the otherrating sites; but we always welcome honest reviews, and we always reach out tothose customers to see what we could do better. It’s the purpose of a reviewsystem. No pain, no gain. For the most part, however, we are happy with what wehave achieved with the customers appearing on Trust Pilot. [redacted] of[redacted] exclaims, 'My experience with [redacted] was like spending time with agood friend that just moved away. Looking forward to hearing from [redacted] on moreinformation in the coming months.' He gave us a 5-star review. To us, he issimply a star.Last, but certainly not least, is Consumer Affairs, the pinnacle of onlinecustomer rating outlets. Get a good review here, and your company is reallydoing things right. We are proud to say that we are papered all over the wallsof this honorable consumer resource. Consumer Affairs works off of a verystrict accrediting program, which requires several tough criteria. Withoutthat, we would not be able to display the Consumer Affairs Accredited Shield.This site looks for an overall satisfaction level, of which we have attainedthe coveted 5 stars. [redacted], of [redacted] wrote, 'I just have onething to say, you all are helping me move forward with my dream come true. Ihope you like working with me…This is going to change my life. All I can say isThank You from the bottom of my heart. God Bless you all!’We hope to continue our success by satisfying our customers. We have enjoyedworking with each and every one of them, and we are just getting started! Thankyou to everyone for your wonderful feedback. Members of the media, please feelfree to inquire about our groundbreaking new areas of business. Consumeradvocates, please feel free to investigate our processes for customersatisfaction. Most of all, look for us in the news as we continue to expand ourrole as the leader in global patent services.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still waiting to see the refund show up in my credit card account. I have asked that they refund this amount by check instead.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Attached is delivery receipt of refund. Tracking # [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. This process has taken much more time than it should have. However, this resolution is satisfactory to me and the matter has been resolved.

Sincerely,