DeSheli Beauty Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I do not want to go back and forth with this I wanted the calls to stop and my pbone number removed and that has been done Sincerely, [redacted]

[redacted] alleges that we have continuously called him to offer our services for the past two yearsGiven the fact that we have been open for one year, [redacted] ***'s exaggeration is duly noted in other instances of his complaint as wellOur marketing team purchases phone lists from reputable sources that provide us with phone numbers that have been "scrubbed" against the National Do No Not Call ListIf [redacted] ***'s number would have been on that list, we would never had received it in the first placeSecondly, during my conversation with [redacted] I informed him that the best solution to this problem would be to "block" our number on his telephoneThis would alleviate all concerns and we would never be able to contact him againHowever, this suggestion was taken offensively, hence the filed complaintI personally informed him that I would delete his number from our database, but that would not ensure that his number would not come up in future purchased databasesTherefore the best solution for him would be to block our numberI have done all that I can do to ensure that we do not call [redacted] ***

Revdex.com:At this time, I have not been contacted by DeSheli Beauty Center regarding complaint ID [redacted] Though I have called them at [redacted] ***They referred me to [redacted] *** According to my search and communications with Broadway Rejuvenation, they informed me that Desheli has been closed as of JanSo, where did my payments go? As of Jan they were going to Universal at [redacted] or [redacted] MO for $but no servicesSincerely, [redacted] ***

There is obviously some misunderstanding in this entire matter. First of all, [redacted] claims that our company has been calling her for years.. we in fact have been actively calling people for... only one year.. since we opened in the United States. Furthermore, [redacted] alleges that we use an automated system to call people, we in essence do not. Our calls are not made through an automated system, but are dialed individually by a caller. Therefore, I believe [redacted] 's complaints are related towards a different company. However, we have removed her from our calling lists and any other calls that she may receive will not be from us.

*** *** alleges that we have continuously called him to offer our services for the past two yearsGiven the fact that we have been open for one year, *** ***'s exaggeration is duly noted in other instances of his complaint as wellOur marketing team purchases phone lists from reputable sources
that provide us with phone numbers that have been "scrubbed" against the National Do No Not Call ListIf *** ***'s number would have been on that list, we would never had received it in the first placeSecondly, during my conversation with *** *** I informed him that the best solution to this problem would be to "block" our number on his telephoneThis would alleviate all concerns and we would never be able to contact him againHowever, this suggestion was taken offensively, hence the filed complaintI personally informed him that I would delete his number from our database, but that would not ensure that his number would not come up in future purchased databasesTherefore the best solution for him would be to block our numberI have done all that I can do to ensure that we do not call *** ***

We are responding to the above referenced complaint made by *** ***I*** *** received a complementary treatment at our facility, after which,
she saw the results and the need to address her skin issues.,At that point, she decided to start the treatment , which included an individually tailored program and a set of products that were to be used at home along with a Twinrey DeviceThe date of purchase as outlined in the attached invoice was August **, Furthermore, as outlined in the invoice, there is a day return policy on all UNOPENED merchandise, should a customer change her mind*** *** decided to return the merchandise on September **, 2015, which was almost a month after she had purchased itThe product was used and *** *** implied that it caused her skin to breakoutUpon the Esthetician's examination of *** ***'s skin, it was determined that she used the product incorrectly and was experiencing an escalated version of the Detox effectWe as a company who always tries to appease the client's requests and concerns, tried to convince *** *** that the effect was temporary and that we would do everything in our power to help her through itHowever, *** *** refused to accept our help in the situation and insisted on returning and reversing the transaction We attempted to rectify the situation and provide as much comfort as we could have, however, the only solution to ease *** ***'s concerns was to allow her to terminate her agreementFor that to occur, as stated in the invoice, a 15% restocking fee had to be paid for opened merchandise*** *** adamantly refused to pay the restocking fee, although she was warned that the contractual obligations would not be terminated unless the restocking fee was paidHer statement in the complaint is valid, she did leave the opened and used merchandise in our facility, however, the penalties that were imposed on her for using and opening the merchandise were never collected form her, thus the billing institution continues to bill her and will eventually place her in collectionsWe at Desheli have over happy clients, some of whom left video testimonials on our website *** Therefore, *** ***'s accusations are not justified and we as a company have rules that apply to everyone who wants to return and they are clearly outlined in the invoice upon purchase Awaiting for your reply Thank you Reginald C*** Vice President, Chief Operating Officer Desheli USA, Inc*** *** ***
*** *** ** ***
*** *** ***
*** *** *** Email*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I do not want to go back and forth with this I wanted the calls to stop and my pbone number removed and that has been done
Sincerely,
*** ***

There is obviously some misunderstanding in this entire matterFirst of all, *** *** claims that our company has been calling her for yearswe in fact have been actively calling people for only one yearsince we opened in the United StatesFurthermore, *** *** alleges that we use an
automated system to call people, we in essence do notOur calls are not made through an automated system, but are dialed individually by a callerTherefore, I believe *** ***'s complaints are related towards a different companyHowever, we have removed her from our calling lists and any other calls that she may receive will not be from us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I do not want to go back and forth with this I wanted the calls to stop and my pbone number removed and that has been done. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  i have been living in Florida for almost a year.  I have been getting these calls since I lived in Massachusetts so no these calls did not start a year ago.  Also, the automated calls came from your number because when I looked it up online your salon came up.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by DeSheli Beauty Center regarding complaint ID [redacted]. Though I have called them at [redacted]. They referred me to [redacted].  According to my search and communications with Broadway Rejuvenation,  they informed...

me that Desheli has been closed as of Jan. 2016. So, where did my payments go? As of Jan 2016 they were going to Universal at [redacted] or [redacted] MO for $300 but no servicesSincerely,[redacted]

[redacted] returned the product that she purchased within the 7 day grace period, however, upon return, the products inside the case were used. The invoice that [redacted] received, specifically stated that a 15% restocking fee will applied towards all opened merchandise. The entire cost of the package...

that [redacted] purchased was $3,190. [redacted] left a $200 deposit. Therefore, [redacted] was informed by our Manager that if she returned the entire package, she would have to pay a restocking Fee of 15% from the total remainder .. which is $2,990.. hence $450 Fee. [redacted] was warned that if she did not pay the fee then we would continue billing her and if she did not close the account in good standing, she would be sent to collections. [redacted] was very adamant about paying the remainder of the Restocking Fee which was $250 ($200 left over from down payment). She stated that she did not care about collection activity.. and that we were free to do what what w e wanted. Apparently, upon receipt of the collection letter, [redacted] decided to complain to the Revdex.com. However, everything that was stated to her was actually written in her invoice and made apparent to her upon her purchase. She did not take her delinquency seriously enough. We will allow her to pay us $250 and remove her from collections.

Since my initial response was contested by the complaint issuer, I felt that I should respond again to the complaint. As I explained to [redacted], we have been open a little over a year, and thus have been calling and inviting women during that time frame. Nevertheless, as I stated earlier, I will instruct for the removal of [redacted]'s number off of our database. And once, again I apologize if we caused any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I filed a complaint with Omega RMS( collection agency they sent me to). They contacted me telling me Only have a $50 balance after filing the complaint. I won my case , and desheli agreed to have me pay $50 as my final balance. I have documentation from the company as proof. I already paid off the $50, so I no longer owe Desheli any money. The case has been closed 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  i have been living in Florida for almost a year.  I have been getting these calls since I lived in Massachusetts so no these calls did not start a year ago.  Also, the automated calls came from your number because when I looked it up online your salon came up.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by DeSheli Beauty Center regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] alleges that we have continuously called him to offer our services for the past two years. Given the fact that we have been open for one year, [redacted]'s exaggeration is duly noted in...

other instances of his complaint as well. Our marketing team purchases phone lists from reputable sources that provide us with phone numbers that have been "scrubbed" against the National Do No Not Call List. If [redacted]'s number would have been on that list, we would never had received it in the first place. Secondly, during my conversation with [redacted] I informed him that the best solution to this problem would be to "block" our number on his telephone. This would alleviate all concerns and we would never be able to contact him again. However, this suggestion was taken offensively, hence the filed complaint. I personally informed him that I would delete his number from our database, but that would not ensure that his number would not come up in future purchased databases. Therefore the best solution for him would be to block our number. I have done all that I can do to ensure that we do not call [redacted].

[redacted] returned the product that she purchased within the 7 day grace period, however, upon return, the products inside the case were used. The invoice that [redacted] received, specifically stated...

that a 15% restocking fee will applied towards all opened merchandise. The entire cost of the package that [redacted] purchased was $3,190. [redacted] left a $200 deposit. Therefore, [redacted] was informed by our Manager that if she returned the entire package, she would have to pay a restocking Fee of 15% from the total remainder .. which is $2,990.. hence $450 Fee. [redacted] was warned that if she did not pay the fee then we would continue billing her and if she did not close the account in good standing, she would be sent to collections. [redacted] was very adamant about paying the remainder of the Restocking Fee which was $250 ($200 left over from down payment). She stated that she did not care about collection activity.. and that we were free to do what what w e wanted. Apparently, upon receipt of the collection letter, [redacted] decided to complain to the Revdex.com. However, everything that was stated to her was actually written in her invoice and made apparent to her upon her purchase. She did not take her delinquency seriously enough. We will allow her to pay us $250 and remove her from collections.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I filed a complaint with Omega RMS( collection agency they sent me to). They contacted me telling me Only have a $50 balance after filing the complaint. I won my case , and desheli agreed to have me pay $50 as my final balance. I have documentation from the company as proof. I already paid off the $50, so I no longer owe Desheli any money. The case has been closed 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is obviously some misunderstanding in this entire matter. First of all, [redacted] claims that our company has been calling her for years.. we in fact have been actively calling people for...

only one year.. since we opened in the United States. Furthermore, [redacted] alleges that we use an automated system to call people, we in essence do not. Our calls are not made through an automated system, but are dialed individually by a caller. Therefore, I believe [redacted]'s complaints are related towards a different company. However, we have removed her from our calling lists and any other calls that she may receive will not be from us.