Design by Humans

My grandson only wanted a pricey hoodie and a t-shirt for Christmas. I pre ordered the hoodie and his mom got the t-shirt . Only the t-shirt never arrived and her inquiries have not been responded to. My many attempts for replacement of the hoodie that was XL and we ordered small have had automated responses only. Your phone # isn't valid! Ive used the Messaging too since it is suppose to be live help. We felt bad for your company at first with xmas rush and covid but a month is too long to not get any valid reply.

I ordered 3 items on 11/26 and was told I would receive it by 12/10 for Christmas. It finally shipped on 12/18 and I do not have it for Christmas. There are 3 people that will not receive presents. There was no tracking number provided.

Due to the busy holiday season, the backpack shipped out as soon as possible, but seems to have hit a small transit delayFrom what we can tell, we informed the customer that the USPS tracking number we originally provided should be updating soon, but may take a day or two for it to finally scan into the USPS system, especially considering it's the Christmas holiday weekend.Tracking does show the package is in transit to be delivered ASAP: [redacted] We will try to respond via the website as best we can, but again, at this time, I'm not seeing the access link that is normally availableThank you and have a good day!Regards, [redacted] DBH Supportwww.designbyhumans.com

I am rejecting this response because: I never received an email from Designs by Humans that they were going to reship my item on March 4th or any other email received from them The email on 3/4/just states they recieved my email/request and it takes a couple of days to respondI have all emails sent by them I do not want to close this complaint until I have the item I paid for in hand or the total refund paid for the item I never recieved [redacted]

TO: Revdex.comNortheast CaliforniaWe do not accept the response made by the business toresolve Complaint: [redacted] OUR RESPONSE to the Business#COMPANY STATEMENT /OUR RESPONSE:The business stated their contact information is in the "ContactUs" link This is in thatthe link does not provide the customer the option to contact the company directorsand/or leadership directly The businessaddress and a list of people (names, titles) is not provided where customers cancontact the appropriate people that are responsible to resolve customer issues The company’s “Contact Us” link ( [redacted] )requires a user and/or customer to disclose personal information which we donot to do at this time due to the nature of the impractical business practicesand potential fraud by the business Thelink does not provide company named leadership information of personsresponsible for on line security, PCI security, and or persons responsible forimplementing and Official PCI Security Standards.REQUEST:Please request that the business provide the name, title andphone numbers of the following individuals: CEO, CFO, Person in Charge of IT Security, and Person in Charge of PCISecurity Standards REQUEST:Ask the company to provide audit reports regarding the company’scompliance with PCI Security Standards.REQUEST:Ask the company to provide the names, address and contactinformation of the company’s Credit Card Processing Company.#COMPANY STATEMENT /OUR RESPONSE:The business stated “It sounds like the individual has beenthe victim of credit card fraud and should take any appropriate actions with hisfinancial institutionWe reviewed all credit card transactions from February11th which is the date the individual provided and we have no transactions,attempted or successful, from any customer with the last name [redacted] .”This is incorrect, the company authorized a charge againstour Visa Credit Card for an online transaction that originated from the company The transaction came through the company andthey are the responsible party Attachedis evidence of the transaction:REQUEST:Please ask the company to initiate and complete a full investigationof the transaction and also request their Credit Card Processing Company fully investigatethis transaction and report the full details of the investigation to us withindays We are requesting an outsideaudit of the company’s online security, company’s PCI compliance and company’s CreditCard Processing processes.REQUEST:Ask the company to provide the names, address and contactinformation of the company’s Credit Card Processing Company.COMMENTS:We have contacted or Credit Card Company also and willcontinue to pursue all persons responsibleWE DO NOT CONSIDER THIS MATTERCLOSED

I am rejecting this response because: it is not trueI have emails to prove that I did respond in a timely manner (1/10/14) and they did receive my responseI made many calls and left many messages between my response to their request on Janand my last email stating I would be taking action on March (because I had not received the products or any correspondence either by email or phone)Also, in the attached timeline of emails, you can see that they closed the ticket deeming it solved upon their initial response before it was resolved

The message attached to the complaint can only be characterized as false. The individual who filed the complaint has obviously done no research or they would have found our contact information using the "Contact Us" link in the footer.It sounds like the individual has been the victim... of credit card fraud and should take any appropriate actions with his financial institution.We reviewed all credit card transactions from February 11th which is the date the individual provided and we have no transactions, attempted or successful, from any customer with the last name [redacted] .Given that none of the information provided in the complaint is verifiable, we consider this matter closed and will not continue to respond.

Our phone number and other contact information is easily located by clicking the "Need Help?" link at the top of our website Our phone number is located in the main menu bar at the top of the need help customer service page http://www.designbyhumans.com/help/faq/Additionally, the customer emailed us less than hours ago and we recently responded within the same hour this complaint was filed Since our phone number is easily locatable and the customer has been contacted prior to this complaint being filed we consider the complaint closed and the customer can resolve their issue through customer service

I am rejecting this response because:I never received an email from Designs by Humans that they were going to reship my item on March 4th or any other email received from them. The email on 3/4/16 just states they recieved my email/request and it takes a couple of days to respond. I have all emails sent by them. I do not want to close this complaint until I have the item I paid for in hand or the total refund paid for the item I never recieved. [redacted]

I ordered a hoodie, never received an email with a tracking link as their policy states will happen. After 11 days of waiting, I reached out to them and they did reply promptly but only because I used Amazon Pay and they contacted them! They lost the order but sure took my money! Still waiting for my refund. Long story short, read and believe the reviews, I read them but still thought I would try it since some reviews were positive. You live and you learn!

Hello! We've replied to every email correspondence, and indicated we were working to reship the package as soon as possibleDue to the way the label was written on when the package was returned to sender, and the condition of the packaging, we have had to repackage your items and print out a
new shipping labelThe package should hopefully be going out todayAgain, as indicated in our correspondences, which you have replied to, we wrote on Friday, March at 9:40am: "Hi there!Your package will be reshipping as soon as possibleIt will be reshipped via *** *** which has final delivery through USPSYour FedEx.com tracking number will be ***For final delivery through USPS, tracking will be ***Please let us know if you have further questions!" Again, we are working to repackage and reship your package as soon as possible and would recommend you talk with your local post office about why they initially marked your package as undeliverable as addressedThank you for your time and patience

Hello!We have responded to both email inquiries from this customerThe first inquiry we have is from June 22, at 7:06pmWe send out an automated reply stating we will work to reply to the email within 24-hoursWe were a bit delayed on replying initially to this customer, as we ended
up with more emails than we anticipated, however we answered him as soon as we were ableSee attachment reply We informed the customer that our sizing regarding the stickers is only approximate (as it shows in the attachment sticker size), as the stickers are made using a die cut method and any effort to make the stickers an exact 3" by 4" size would distort and diminish the quality of the designsWe do try to get our stickers as close to that 3x4" estimate as possible, but some designs will never perfectly match that.
This was explained in the email response and the customer did not write back indicating further issue.
On Wednesday, July 6, the customer wrote back again with basically the same initial message from June We responded in kind within minutes (see attachment reply 2), and informed the customer again that the sticker sizing was approximate, as it states clearly on the sticker pagesWe also informed the customer that he was welcome to request a return authorization for the merchandise if he so choose.
We recommend that the customer reviews both his spam and junk mail and I'm confident that he will locate the replies we've sent him.
The offer for a refund of the merchandise of the stickers ($USD - $each, with a 10% discount) is still valid if the customer would like to email us and request a return authorization as instructed in the Wednesday emailLet us know if further information is required

Hello!We have responded to both email inquiries from this customerThe first inquiry we have is from June 22, at 7:06pmWe send out an automated reply stating we will work to reply to the email within 24-hoursWe were a bit delayed on replying initially to this customer, as we ended up with
more emails than we anticipated, however we answered him as soon as we were ableSee attachment reply We informed the customer that our sizing regarding the stickers is only approximate (as it shows in the attachment sticker size), as the stickers are made using a die cut method and any effort to make the stickers an exact 3" by 4" size would distort and diminish the quality of the designsWe do try to get our stickers as close to that 3x4" estimate as possible, but some designs will never perfectly match that. This was explained in the email response and the customer did not write back indicating further issue. On Wednesday, July 6, the customer wrote back again with basically the same initial message from June We responded in kind within minutes (see attachment reply 2), and informed the customer again that the sticker sizing was approximate, as it states clearly on the sticker pagesWe also informed the customer that he was welcome to request a return authorization for the merchandise if he so choose. We recommend that the customer reviews both his spam and junk mail and I'm confident that he will locate the replies we've sent him. The offer for a refund of the merchandise of the stickers ($USD - $each, with a 10% discount) is still valid if the customer would like to email us and request a return authorization as instructed in the Wednesday emailLet us know if further information is required

The Revdex.com is an intermediary between consumers and businesses This is not a consumer issue and we do not feel that this is an appropriate channel for this concern, however we would still like to address the complaint Design By Humans is an on-demand platform for
independent artists from all over the worldArtists can open a storefront on our site and we handle all of the printing, packing and shipping of their products This complaint has been filed by a contributing artist from our site As a part of the Terms and Services this artist agreed to, Design By Humans has the right to “disqualify a Design submission from being posted on the DBH Site for any reason or no reason.” In this case, the artist’s design titled “GanChrist” was rejected by our art moderation team for “Offensive Content.” The artist emailed us requesting an appeal of the rejection which was reviewed by management Management agreed with the original ruling by the art moderation team and informed the artist that his design would not be posted to the Design By Humans website We feel that the decision to remove the artwork from our platform is well within the policies of our business and the Terms and Services that the artist agreed to upon the submission of his design

Hi there, Again, the sticker sizing says approximately sized at 3" by 4"Nowhere do we state that the 3" by 4" is an exact sizeWe can issue the refund for the $USD as long as this complaint will then be closedI am sorry to hear that your email system is not passing our messages along to you, but we have responded each time, as seen in the previous attachmentsFeel free to let us know if there is any more information required

Hello!
I've attached a copy of all our email correspondences as wellI'm confident if you reread the emails we've sent you, you'll see the replies in thereAgain, your package was reshipped and was picked up by *** on Monday, March
***
Final delivery will be made through USPS with tracking number ***Therefore, this issue has been resolved, as we have done as you've asked and reshipped your package, as indicated in the previous emails we've sent youI'm sorry again for any confusion!

Hello!
We've replied to every email correspondence, and indicated we were working to reship the package as soon as possibleDue to the way the label was written on when the package was returned to sender, and the condition of the packaging, we have had to repackage your items
and print out a new shipping labelThe package should hopefully be going out todayAgain, as indicated in our correspondences, which you have replied to, we wrote on Friday, March at 9:40am:
"Hi there!
Your package will be reshipping as soon as possibleIt will be reshipped via *** *** which has final delivery through USPSYour FedEx.com tracking number will be ***For final delivery through USPS, tracking will be ***Please let us know if you have further questions!"
Again, we are working to repackage and reship your package as soon as possible and would recommend you talk with your local post office about why they initially marked your package as undeliverable as addressedThank you for your time and patience

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am writing this negative review in the hopes that I might finally get a response from this company. I have sent several emails and I have submitted photos of mis-printed shirts that I am requesting a refund for and I have heard nothing back from this company. I placed a large order on 6/25 during their 20% site wide sale and 6 of my shirts were extremely mis-printed. I keep getting email responses that say "Please allow 24 - 72 business hours for a customer service agent to respond to your request" but I sent an initial email back on 7/3 (still no response) and I submitted the photos and request for replacement shirts on 7/9 (still no response).

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However after registering a complaint with Revdex.com I received a different tracking number than the first one provided and this one was valid and indicated that the product that I ordered was not shipped until my complaint was received