Design by Humans

Review: I first contacted the customer service to get this return resolved in april. They sent me full instructions on how and where to send back the return to get my refund. I followed the directions and got a tracking number when I sent the package. I see on the USPS website when I type my tracking number in that they received my package on 4/22/13 yet when I contacted them about my package in May 2013 they still hadn't gotten back to me. I have given them well over a month to get me my refund they told me I would get. I have the conversations from customer service on hand that says since their size chart wasn't working (like I explained to them) that they would give me a full refund after I returned the clothes. I returned the clothes well over a month ago now and they are blatantly ignoring me as a customer and not fulfilling what they said they would do for me. I spent 79.00 for the clothes that didn't fit and now 11.25 just to send it all back. I need that refund asap so I can put it towards something more important.

Product_Or_Service: 4 different shirts

Order_Number: ORDER# XXXXXX

Desired Settlement: DesiredSettlementID: Refund

all I want is the 79.00 I spent on the clothes. thank you.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted] S - Controller

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@designbyhumans.com

Upon receipt and verification of the return, the customer was refunded.

Review: I purchased clothing from this company on August 8th 2014. I never recieved my order. I contacted them through ETSY (who they were selling through) and from outside via my personal e mail. I have tried over and over to contact this company with no response. Now the email listed for them is no longer active See below I have proof of purchase through PayPal. Basically I gave them money and I have nothing to show for it.Sorry, we were unable to deliver your message to the following address.[redacted]:Remote host said:[redacted]: Recipient address rejected: Account expiredDesired Settlement: I would like the money given back to me.

Business

Response:

Hello,

Unfortunately you seem to have purchased your item through an individual on Etsy who is not affiliated with Design By Humans. Design By Humans does not have a presence on Etsy per their marketplace guidelines.

You will need to contact Etsy for further assistance since we were not involved with the transaction or with Etsy.

We apologize for the inconvenience and hope you are able to resolve your issue with Etsy.

Regards,

Consumer

Response:

Here is the requested invoice.

Business

Response:

Hello,

Thank you for the invoice. Unfortunately that account does not belong to Design By Humans. As I previously mentioned, we do not do business through Etsy and any account on Etsy claiming to be Design By Humans does not belong to us.

You will need to go through Etsy to resolve your issue, we are not involved with Etsy or this transaction.

Regards,

Review: I ordered a t-shirt from Design by Humans. The order#[redacted]. The item was returned to Design even though you had my correct address which can be verified by the email you sent me. In the email you asked if the address was correct and if I wanted you to resend the item. I emailed and confirmed the address was corrent and to please resend. I have heard nothig back for Design by Humans and you have already taken money out of my account. I would like the items I purchased or the total refund for what I purchased.

[redacted]Desired Settlement: I want the item I purchased or a refund.

Business

Response:

Hello! We've replied to every email correspondence, and indicated we were working to reship the package as soon as possible. Due to the way the label was written on when the package was returned to sender, and the condition of the packaging, we have had to repackage your items and print out a new shipping label. The package should hopefully be going out today. Again, as indicated in our correspondences, which you have replied to, we wrote on Friday, March 4 at 9:40am: "Hi there!Your package will be reshipping as soon as possible. It will be reshipped via [redacted] which has final delivery through USPS. Your FedEx.com tracking number will be [redacted]. For final delivery through USPS, tracking will be [redacted]. Please let us know if you have further questions!" Again, we are working to repackage and reship your package as soon as possible and would recommend you talk with your local post office about why they initially marked your package as undeliverable as addressed. Thank you for your time and patience.

Consumer

Response:

I am rejecting this response because:I never received an email from Designs by Humans that they were going to reship my item on March 4th or any other email received from them. The email on 3/4/16 just states they recieved my email/request and it takes a couple of days to respond. I have all emails sent by them. I do not want to close this complaint until I have the item I paid for in hand or the total refund paid for the item I never recieved. [redacted]

Business

Response:

Hello! I've attached a copy of all our email correspondences as well. I'm confident if you reread the emails we've sent you, you'll see the replies in there. Again, your package was reshipped and was picked up by [redacted] on Monday, March 7. [redacted] Final delivery will be made through USPS with tracking number [redacted]4. Therefore, this issue has been resolved, as we have done as you've asked and reshipped your package, as indicated in the previous emails we've sent you. I'm sorry again for any confusion!

Review: This company transacted an ON LINE charge against my credit card number for a product without my authorization. I did not order any product. The transaction occurred through their IT systems at 12:48:48 AM ET. Their security practices are non existent and the charge was fraudulent. I did not contact them, order any product and the credit card charge was not authorized. They may even be a business front for a phishing scam where many credit cards are hacked. Their security processes and procures are allowing fraudulent actions to occur. They are not following PCI compliant regulations and I have also contacted the PCI Security County and the local Police Department to file similar complaints. I am requesting their ability to conduct on-line credit card transactions be stopped until they deploy comply with all PCI regulations and/or their business is shut down. Should the Revdex.com want further information, they can contact [redacted] Visa Fraud Division.This company also does not provide any phone or address information on their website (www.designbyhumans.com) which is fraudulent and is very misleading to consumers whom might have a complaint. Please fully investigate this situation and contact me via email.Desired Settlement: Contact me only by the Revdex.com and then a clear understanding that the situation has been resolved. Once that has been accomplished, I am willing to negotiate a fare settlement. I am formally requesting that the Revdex.com do not share my personal contact information with this company. I am more than happy to work with the Revdex.com and/or take their calls.

Business

Response:

The message attached to the complaint can only be characterized as false. The individual who filed the complaint has obviously done no research or they would have found our contact information using the "Contact Us" link in the footer.It sounds like the individual has been the victim of credit card fraud and should take any appropriate actions with his financial institution.We reviewed all credit card transactions from February 11th which is the date the individual provided and we have no transactions, attempted or successful, from any customer with the last name [redacted].Given that none of the information provided in the complaint is verifiable, we consider this matter closed and will not continue to respond.

Consumer

Response:

TO: Revdex.comNortheast CaliforniaWe do not accept the response made by the business toresolve Review: [redacted]OUR RESPONSE to the Business#1 COMPANY STATEMENT /OUR RESPONSE:The business stated their contact information is in the "ContactUs" link. This is FALSE in thatthe link does not provide the customer the option to contact the company directorsand/or leadership directly. The businessaddress and a list of people (names, titles) is not provided where customers cancontact the appropriate people that are responsible to resolve customer issues. The company’s “Contact Us” link ([redacted])requires a user and/or customer to disclose personal information which we donot to do at this time due to the nature of the impractical business practicesand potential fraud by the business. Thelink does not provide company named leadership information of personsresponsible for on line security, PCI security, and or persons responsible forimplementing and Official PCI Security Standards.REQUEST:Please request that the business provide the name, title andphone numbers of the following individuals: CEO, CFO, Person in Charge of IT Security, and Person in Charge of PCISecurity Standards. REQUEST:Ask the company to provide audit reports regarding the company’scompliance with PCI Security Standards.REQUEST:Ask the company to provide the names, address and contactinformation of the company’s Credit Card Processing Company.#2 COMPANY STATEMENT /OUR RESPONSE:The business stated “It sounds like the individual has beenthe victim of credit card fraud and should take any appropriate actions with hisfinancial institution. We reviewed all credit card transactions from February11th which is the date the individual provided and we have no transactions,attempted or successful, from any customer with the last name [redacted].”This is incorrect, the company authorized a charge againstour Visa Credit Card for an online transaction that originated from the company. The transaction came through the company andthey are the responsible party. Attachedis evidence of the transaction:REQUEST:Please ask the company to initiate and complete a full investigationof the transaction and also request their Credit Card Processing Company fully investigatethis transaction and report the full details of the investigation to us within45 days. We are requesting an outsideaudit of the company’s online security, company’s PCI compliance and company’s CreditCard Processing processes.REQUEST:Ask the company to provide the names, address and contactinformation of the company’s Credit Card Processing Company.COMMENTS:We have contacted or Credit Card Company also and willcontinue to pursue all persons responsible. WE DO NOT CONSIDER THIS MATTERCLOSED.

Review: The iPhone case we ordered was defective. It did not fit the iPhone 5c as advertised. Also, the two free t-shirts that were supposed to be included in the order (the reason we placed an order in the first place) were never shipped. My son emailed about this and was told they were never included in the original order (which I can assure you is incorrect, as I was sitting with him for a long period of time making sure it went through properly because the site continually crashed as we were trying to place it) and that you cannot "add" items to an order once purchased. Since email was not successful, I called to speak with someone. I called repeatedly and left messages over several weeks, and never received a return call. I emailed once again and was finally told that everything would be shipped. It has been several months since that response and we have not received the products, nor will they return any further emails or phone calls.Desired Settlement: We would still like at least the products we were promised.

Business

Response:

Customer was notified on December 31, 2013 that we would be willing to send them two free shirts and asked for them to pick out two and send us their choices. In addition we asked for photographs of the "defect" they reported in the phone case. Both requets were ignored and have gone unanswered for over 5 months. The customer has waited over 5 months since we requested the additional information to make any contact in reply. We consider this matter closed as they have waited an unreasonable amount of time to contact us back to to allow us to address the original concern.

Business

Response:

Customer was notified on December 31, 2013 that we would be willing to send them two free shirts and asked for them to pick out two and send us their choices. In addition we asked for photographs of the "defect" they reported in the phone case. Both requets were ignored and have gone unanswered for over 5 months. The customer has waited over 5 months since we requested the additional information to make any contact in reply. We consider this matter closed as they have waited an unreasonable amount of time to contact us back to to allow us to address the original concern.

Consumer

Response:

I am rejecting this response because: it is not true. I have emails to prove that I did respond in a timely manner (1/10/14) and they did receive my response. I made many calls and left many messages between my response to their request on Jan. 10 and my last email stating I would be taking action on March 3 (because I had not received the products or any correspondence either by email or phone). Also, in the attached timeline of emails, you can see that they closed the ticket deeming it solved upon their initial response before it was resolved.

Review: After purchasing two shirts, one tore after washing (on gentle cycle and low tumble dry) as directed by the company. There is no phone number for customer service, so I sent them a polite email requesting a "Return Authorization" number to return the defective shirt, as well as the second unworn tee (which I did not want to risk tearing, too).Their response was from a woman named "[redacted]" who asked me to send them a picture of the defective/torn garment. I did so without complaint. I received no response. I emailed again and no response.I looked on [redacted] and saw numerous other customers had the same exact experience with their "customer service". When I looked up their phone number on the Internet and called, I heard only the long beeping sound of a fax, but no person or voicemail.As back-up, I have saved the emails to me from this company.Thank you for your time reviewing this complaint.Desired Settlement: I would very much appreciate a full refund for the two tee shirts, which totaled $41.28I have the receipt should you need it (ORDER #[redacted]).

Business

Response:

Our phone number and other contact information is easily located by clicking the "Need Help?" link at the top of our website. Our phone number is located in the main menu bar at the top of the need help customer service page.Page: http://www.designbyhumans.com/help/faq/Additionally, the customer emailed us less than 24 hours ago and we recently responded within the same hour this complaint was filed. Since our phone number is easily locatable and the customer has been contacted prior to this complaint being filed we consider the complaint closed and the customer can resolve their issue through customer service.

Consumer

Response:

I am rejecting this response because:Firstly, while the company did in fact finally contact me after this complaint was made, I am awaiting an RA# fromthem so that I may return the one defective and one unwornshirts. Once I receive this and ship them back to the company,I will need to see a confirmation that a refund/credit wasprocessed, via email preferably. At that point I wouldconsider this case closed.I would still urge the Revdex.com to investigate their customer servicespractices; as is evident on Yelp, others like me have encounteredsimilar experiences. Again, thank you for your time and assistance