This issue was resolved and refunded within hoursBecause the person who sent the complaint is not the person who placed the order, nor are they listed on the account, we are not able to provide any further information
Dear Revdex.com, Thank you for your response to this complaint We did offer to come to this customers home to trouble shoot this complaint We stated that if the vibration was due to workmanship we would repair at no charge Understand that this furnace is from and is well past its useful lifeWe are not in the business of customers performing the diagnose of repair There could be other reasons there is a vibrationIf this customer would like to have the part exchanged, have him remove, give us advance notice and I will exchange for him at our office Best, Roger
Hello [redacted] , we are sorry to hear that you had problems with your orders; at [redacted] we strive every day to make sure that the restaurants on our website are prompt and provide good serviceUnfortunately, reasons due to weather, delivery problems, drivers quitting, drivers getting lost and a dozen other unexpected issues beyond a restaurants control, can cause an order to be lateThough we are not directly involved in most deliveries, we give feedback and advice to restaurants when they have an issueThat being said, we don’t like it when diners are hungry, so we are here to assist when an order is late or other problems that may ariseBecause your order was late, we issued you a credit for your next order And in lieu of the prior orders, I will send you an additional discountAs far as the refund goes, we process the refund immediatelyWe use the largest and one of the most trusted payment processors in the worldThe refund request is usually sent to your bank within hoursYour bank then processes the request in their own time, usually pretty quicklyWe always use the 3-business days as a reference as different banks have different time framesWe apologize for any inconvenience this may have caused
Revdex.com:At this time, I have not been contacted by Seamless regarding complaint ID [redacted] They unlawfuly charged me for something I did not receive.Sincerely, [redacted]
Apologies for the unwanted order;sometimes free food is not wanted and that is our fault for not checking first [redacted] is commited to satisfaction and this situation does not sound like you were satisfiedWith mimimal information, I may not be able to track down the person who placed the order, but I will contact our corporate sales department and give them your info to prevent further unwanted deliveries
As far as this customer is concerned Replacement parts do have a one year warranty and labor on replacement parts is daysThis part was installed March of this year There for the labor portion of the warranty has expiredRoger JH [redacted] President Northeast Mechanical Inc Heatingcoolingbuffalo.com
At this time, I have been contacted directly by Seamless regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Contacted me months ago issue not resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sorry for the delay.Because the consumer had multiple accounts , we missed closing one of themWe have checked and double checked and have now closed all active accountsThe consumer will not be able to access any prior account that belonged to him
***, we have credited her account in full She will not receive any more notices from Northeast MechanicalRoger Roger JHoffman President Northeast Mechanical Inc
At this time, I have been contacted directly by Seamless regarding complaint ID ***, however my complaint has NOT been resolved because:
They did not compensate me for the late, bait-and-switch meal
Sincerely,
*** ***
Due to a tech issue , we had to refund several orders from 8/**This order was refunded a few days after the outageSorry for the delay, a discount code was sent as an apology for the inconvenience
At this time, I have been contacted directly by Seamless regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They did contact me but told that the vendor stands behind their decison which still doesn't reflect that I was treated
poorly and she should receive a a full refundThey gave me a credit to use but I would never want to use Grub Hub again after the way I was treated so the complaint hasn't been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhen I called I asked if they worked on *** FurnacesThey said
they did and I explained the problem I was havingTheir Repair Man came
and informed me what was wrong and said he had to Drive to the Supplier
in DepewThey charge me for their Man to drive to Depew from Angola in
Rush Hour traffic to pick up the partWhen they acknowleged they can
Service Carrier units I assumed they carried the parts with themNot
charge me $99/ hr to drive across town to get themTakes Min to
install only two clips and six screwsNow the unit installed vibrates
to the point it sounds like an Airplane is going directly over the
HouseThis is why I think they should replace the part or attempt to
remedy the vibration issue if possible at No ChargeI can have a local
Handy Man put the part in if they won't complyThey can send me the new
Part and a tag to return the deffective Part See Attached ***
This issue was resolved and refunded within hoursBecause the person who sent the complaint is not the person who placed the order, nor are they listed on the account, we are not able to provide any further information
Revdex.com:At this time, I have not been contacted by Seamless regarding complaint ID [redacted] .Sincerely, [redacted] ***
There will be a refund coming for the circuit boardThe check will go in the mail on Friday, we process check once per month
Revdex.com:At this time, my complaint, ID [redacted] regarding Seamless has been resolved Sincerely, [redacted]
Dear Revdex.com, Thank you for your response to this complaint We did offer to come to this customers home to trouble shoot this complaint We stated that if the vibration was due to workmanship we would repair at no charge Understand that this furnace is from and is well past its useful lifeWe are not in the business of customers performing the diagnose of repair There could be other reasons there is a vibrationIf this customer would like to have the part exchanged, have him remove, give us advance notice and I will exchange for him at our office Best, Roger
Hello [redacted] , we are sorry to hear that you had problems with your orders; at [redacted] we strive every day to make sure that the restaurants on our website are prompt and provide good serviceUnfortunately, reasons due to weather, delivery problems, drivers quitting, drivers getting lost and a dozen other unexpected issues beyond a restaurants control, can cause an order to be lateThough we are not directly involved in most deliveries, we give feedback and advice to restaurants when they have an issueThat being said, we don’t like it when diners are hungry, so we are here to assist when an order is late or other problems that may ariseBecause your order was late, we issued you a credit for your next order And in lieu of the prior orders, I will send you an additional discountAs far as the refund goes, we process the refund immediatelyWe use the largest and one of the most trusted payment processors in the worldThe refund request is usually sent to your bank within hoursYour bank then processes the request in their own time, usually pretty quicklyWe always use the 3-business days as a reference as different banks have different time framesWe apologize for any inconvenience this may have caused
Revdex.com:At this time, I have not been contacted by Seamless regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Seamless regarding complaint ID [redacted] They unlawfuly charged me for something I did not receive.Sincerely, [redacted]
Apologies for the unwanted order;sometimes free food is not wanted and that is our fault for not checking first [redacted] is commited to satisfaction and this situation does not sound like you were satisfiedWith mimimal information, I may not be able to track down the person who placed the order, but I will contact our corporate sales department and give them your info to prevent further unwanted deliveries
As far as this customer is concerned Replacement parts do have a one year warranty and labor on replacement parts is daysThis part was installed March of this year There for the labor portion of the warranty has expiredRoger JH [redacted] President Northeast Mechanical Inc Heatingcoolingbuffalo.com
At this time, I have been contacted directly by Seamless regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Contacted me months ago issue not resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sorry for the delay.Because the consumer had multiple accounts , we missed closing one of themWe have checked and double checked and have now closed all active accountsThe consumer will not be able to access any prior account that belonged to him
***, we have credited her account in full She will not receive any more notices from Northeast MechanicalRoger Roger JHoffman President Northeast Mechanical Inc
Revdex.com:At this time, I have not been contacted by Seamless regarding complaint ID ***.Sincerely,*** ***
At this time, I have been contacted directly by Seamless regarding complaint ID ***, however my complaint has NOT been resolved because:
They did not compensate me for the late, bait-and-switch meal
Sincerely,
*** ***
Due to a tech issue , we had to refund several orders from 8/**This order was refunded a few days after the outageSorry for the delay, a discount code was sent as an apology for the inconvenience
At this time, I have been contacted directly by Seamless regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They did contact me but told that the vendor stands behind their decison which still doesn't reflect that I was treated
poorly and she should receive a a full refundThey gave me a credit to use but I would never want to use Grub Hub again after the way I was treated so the complaint hasn't been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhen I called I asked if they worked on *** FurnacesThey said
they did and I explained the problem I was havingTheir Repair Man came
and informed me what was wrong and said he had to Drive to the Supplier
in DepewThey charge me for their Man to drive to Depew from Angola in
Rush Hour traffic to pick up the partWhen they acknowleged they can
Service Carrier units I assumed they carried the parts with themNot
charge me $99/ hr to drive across town to get themTakes Min to
install only two clips and six screwsNow the unit installed vibrates
to the point it sounds like an Airplane is going directly over the
HouseThis is why I think they should replace the part or attempt to
remedy the vibration issue if possible at No ChargeI can have a local
Handy Man put the part in if they won't complyThey can send me the new
Part and a tag to return the deffective Part See Attached ***
Revdex.com:At this time, I have not been contacted by Seamless regarding complaint ID ***.Sincerely,*** ***