Design Tech Homes, LTD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint The complaint is not resolved because the house is not completeThe complaint was regarding the inability to deliver a quality product in a timely manner due to DTH's mismanagement and inattention to our projectDTH allowed our home to sit without substantial progress for monthsWe made minimal progress despite meeting with the CEO in May (months into our project) and repeatedly contacting DTH management that our house was not movingAt that point we were assigned a new project managerHe was able to get some items completed however due to the lack of support from his managers he was unable to get subcontractors to our homeIn November 2015, months from start date, we only made progress after discussing with the financing bank about the lack of progressWe again received a third manager to handle our projectAs far as covering items up, that is not what we saidWe stated negligence as in the management was unable to successfully supervise and prevent significant errors from being made within our project and then allowed the home to sit for months with no accountability for subcontractors to show up to our site.In regards to our contract, it is correct that there is no completion dateIn hindsight, we should have signed with a home builder who does have an estimated completion date in their contractAs consumers, we have learned the importance of fully reading and understanding our contract and going with the company that values their consumers time and money With that said we wish to have this complaint open until the home is completed Regards,

We are addressing the issues with the homeownerThe sheetrock repairs are done and the roof repair should be complete this week This is a correspondence sent by [redacted] From: [redacted] Date: June 18, at 12:36:PM CDT To: [redacted] Cc: [redacted] Subject: RE: Re: Sheetrock is done and looks amazingWaiting on roof on MondayThis is why we bought a Design Tech Home in the beginning we were told that you never forget your old clients Thank you Mr [redacted] and Mr [redacted]

We have reviewed the claim of the Homeowner and are evaluating his request

Only reason for the rejection is when the job is finish will I accept the response I understand the pothole in the driveway is not covered in the home warranty, but the pothole was created by DTH and their contractors while building our homeThe issue is "DOING THE RIGHT THING"It is a small job And I understand it might take a while to find another contractor to do the job since their first one is no longer in service by DTH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meAs it pertains to the response by the business, I will state that there should not have been any confusionI did request multiple times (verbally and in writing) a change order from the builder during the building processEven to the extent of providing a copy of the pricing addendum to the builder with the item highlighted to be credited.Unfortunately, it took issuing a complaint with the Revdex.com to resolve this issueWater under the bridge though, as long as compensation is received in a timely manner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] We did sign the release form I will close this case once received the reimbursement check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Sunday, May 17, 3:PM To: drteam Subject: Complaint #*** The reason why I did not respond to the business response is because I am waiting on the check they owe me I would like for this complaint to be open *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** Office: *** Fax: ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemNature of Complaint:Repair Issues - An unreasonable or excessive delay in completing a repairselectProblem:Complaint No*** was submitted on Dec11, to compel Design Tech Homes to honor their warranty in repairing our home due to foundation failureAs of May 31, 2015, Design Tech Homes has still not completed five (5) repair punchlist items required to complete the work, with the homeowners waiting for several weeks with no communication and no apparent reason for the delaysSome of the repair work has been completed in sub-standard condition requiring remedial repairs and further adding to delays to complete the claim.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:The homeowners require the punch list items to be completed in satisfactory condition (as accepted by the homeowners), the foundation repair warranty to be transferred to the homeowners, and the keys to be returned to the homeowners within the next seven days, if not sooner!
Regards,

Sorry for your loss. While this is not covered by our warranty, we will move forward fixing the problem for Mr***.The vendor that did the work is no longer working for us so we are working to find another vendor to repair the problem

A Letter of Release has been sent to the customer for signatureThe check will be overnighted upon receipt

The job completion has been delayed as the door we ordered has come in three (3) times incorrectlyThis door is no longer a stock item from ***Each order takes - days to arrive

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, December 30, 9:PM To: drteam Subject: Complaint *** Complaint number *** submitted by *** and *** *** against Design Tech Homes is not resolvedWe met with Mike ***, owner of Design Tech Homes, on December 22nd and a written repair plan was promised to be provided to us by December 30th, and was not deliveredPlease reopen our complaint file, since Design Tech has still not met their warranty obligation nor provided us with a written repair planThank you, *** *** ***@yahoo.com ***
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I have followed up with Design Tech Homes on the repair processAt this time I'm waiting for the scheduled start date, times, licence inspection and the results of the repair as this will be the 4th time repairing the same issue

First of all I want to apologize that you had to even take the time to write out a complaintThis should have been taken care ofI will be addressing this lack of communication with our teamWe are putting some things in place to insure that this does not happen againWe will be sending you
a check for the requested refund for the work that was done on your water heaterWe hope you continue to enjoy your home
Thanks
Mike ***

I have reviewed the response made by Design Tech Homes in reference to complaint ID ***I have sent the pictures, video, and engineering calculations to show their drainage will be submerged in water every time it
rainsI have sent numerous e-mails and phone calls yet Design Tech rarely responds to eitherThis has been going on for over two months

As soon as the customer signs and returns the Release a check will be overnighted.

The problem is being addressed with the homeowner who has been advised as to the scope of the repairs. The decision was made to completely rebuild his brick chimney. This will include re-flashing the chimney structure and replacing all of the brick. The new brick has been delivered and repairs...

should commence on June 20, 2016 with the anticipated construction time of 6 days. Mr. [redacted] is aware of the schedule and has a agreed to the suggested repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
The complaint is not resolved because the house is not complete. The complaint was regarding the inability to deliver a quality product in a timely manner due to DTH's mismanagement and inattention to our project. DTH allowed our home to sit without substantial progress for 16 months. We made minimal progress despite meeting with the CEO in May 2015 (10 months into our project) and repeatedly contacting DTH management that our house was not moving. At that point we were assigned a new project manager. He was able to get some items completed however due to the lack of support from his managers he was unable to get subcontractors to our home. In November 2015, 16 months from start date, we only made progress after discussing with the financing bank about the lack of progress. We again received a third manager to handle our project. As far as covering items up, that is not what we said. We stated negligence as in the management was unable to successfully supervise and prevent significant errors from being made within our project and then allowed the home to sit for months with no accountability for subcontractors to show up to our site.In regards to our contract, it is correct that there is no completion date. In hindsight, we should have signed with a home builder who does have an estimated completion date in their contract. As consumers, we have learned the importance of fully reading and understanding our contract and going with the company that values their consumers time and money.  With that said we wish to have this complaint open until the home is completed.
Regards,

We have spoken to Mrs. [redacted]. The delay was due to an outside firm's plan of action submittal delay due to the holidays.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
 
After several months, which should only took a couple of weeks, this issue has been resolved.