Designer Church Suits

Review: I ordered two church usher suits last summer. the company sent one suit and it was the wrong suit. It took about three weeks to talk to a manager. he gave me a full refund for the suit that was not shipped but charged me a restock fee for the wrong one they did ship. I told him that was unfair since the mistake was theirs. I sent a picture of the suits I ordered and identification number but he still refused me a full refund for both without the restock fee and refunded me the difference. I paid for shipping to return the suit.Desired Settlement: I would like to be refunded the restocking fee since they sent the wrong suit.

Business

Response:

Sorry to hear about this issue. I am Having trouble finding the order in the system. Can I please have a copy of the invoice.

Thank you, [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Thank you for your purchase. Your order has been received and will be

shipped out shortly. You will be receiving another email to let you know

that the order has been shipped.

Thank you - www.retailwomenssuits.com

REFUND CONFIRMATION

Order Information

Merchant:RetailWomensSuits.com

Description:Retail Womens Suits - Order Payment

Invoice Number:[redacted]

Billing Information

Shipping Information

Total:

US $96.25

I am attaching a printout of the email sent to me for the partial refund that includes the invoice number.

Regards,

Business

Response:

How much were you refunded so far?

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was refunded the amount of the invoice that I sent. There were two suits at $55.00 each. I was refunded fully for the suit that was not shipped. I was charge the restock fee on the suit that was not the one I ordered.

Regards,

Review: I spoke with Shaun C[redacted], a manager about ordering an outfit which was very time sensitive. I asked the manager if he could get it to me in the time specified and he said yes he would guarantee that it would get to me in time. He called me 3 days prior to my event on a Thursday, and told me they did not have the item in stock even after I asked him if they had it in stock the day I ordered it. I panicked and said, "oh my God" The Manager mocked me and told me that I was really over reacting. He went onto be very disrespectful to me on the phone and hung up on me! I called back and spoke with whom I thought was a manager which was him again disguising his voice. I ended up ordering another item which was once again guaranteed to make it to me in two days by special air delivery. It did not come on that Saturday as promised either. I called the company on Monday asking to speak to the Manager and the same guy, Shaun C[redacted] kept intercepting my calls from other employees to block my complaints. I told this man that I knew it was him on the phone because I recognized his voice, he then again became rude on the phone saying "Yes, it's me again!" They have my money that I have paid for this item. My event I did not get to attend because of this company. To top it all off, I still don't have a dress or my money refunded back to me.Desired Settlement: I want a formal apology by the manager Shaun C[redacted], I would also like to see him terminated. As a paying customer, no one should have to ever go through what I went through on the phone with this man! Unbelievable! I can guarantee you this much, I'm not the first person he has talked to like that and I wont be the last.

Business

Response:

This customer was refunded and we also refunded her for the shipping. We incurred the cost and out intent was never to upset or disappoint the customer. We did out best to get the item to the customer in time. We did not charge her any more for the new item she choose ( which was more expensive ) or the rush shipping. The item was received by the customer 1 day late, which was the manufacturers fault...We would like to thank the Revdex.com for there assistance into this unfortunate change of events.Once again the customer was refunded in full + the shipping.

Review: I ordered a dress from this company, they sent me the wrong dress. The person that stated they were the manager name was [redacted] and I expressed how disappointed I was and how unprofessional he was and he disconnected the call. I did not have to pay for shipping when I purchased the dress. However, he wants me to send back the dress. He did not even try to accommodate me due to their error.Desired Settlement: I would like to get a refund as well as what I have to pay for shipping. I would also like to get an apology

Business

Response:

We are sorry of you received the wrong the dress, it was not done intentionally. IF you ship it back we can swap it out or refund you. Thank you

Review: [redacted] has not return a credit to my acct. for return items, and now, he is saying he can't find the return item.Desired Settlement: I want the money credited to my [redacted] card for the return.

Business

Response:

Can you please provide us with the tracking # for the return and how much you are showing your refund should be for. Thank you customer service.

Review: On 1/27/15 I ordered a suit. As soon as I hit submit I realized that I selected the wrong size. I immediately contacted the email address that was provided in my confirmation and explained what I did and provided them the size that I actually needed. I received the confirmation @3:12pm and I informed them of the issue @3:13. I received a response on 1/28/15 from [redacted], stating that the suit runs smalls. I responded the same day with I figured that, however, I looked at the size chart and it did not specify that brand.What is the inches in the hips? I then received another response on 1/29/15 stating ,Ok I will try and catch it for you. I responded to this email on the same day " What do you mean catch it for me?" Please tell me you did not send it out already after I emailed you within one minute stating I selected the wrong size. I needed a size 16. Then on 1/30/15, responded with the request has been sent to them. On 2/9/15 I received the wrong size suit even after several emails going back and forth with [redacted]. That same day I contacted them informing them that I received the wrong size and that I needed a RA so I could return it. I sent another request on 2/11 and ,2/21, with no prevail. I have not heard back from [redacted] or the company after several emails requesting a RA. Their policy states. In order to return an item, you must obtain a Return Number, which you can do by contacting us. In order to be eligible for a return, all items must be in original, unworn condition with all of the original tags still attached. I called their customer service #[redacted] on 3/1/15 left my information on their voicemail and did not hear anything. I called them again 3/3/15 and the 1st customer service rep tried to tell me that I didn't need a RA just send $15 with the suit. I asked to speak with a manager, a man got on the phone named [redacted] I started to explain the issue but got no where except 25% restocking fee/7day return policyDesired Settlement: I want the man named [redacted] who I spoke to on 3/3 @10:10 am, who said he was the BOSS to provide me an explanation of why I have not received ANY response from all of my emails, messages I sent. If [redacted] is not the BOSS then I want the BOSS to explain it to me. I want a prepaid RETURN LABEL and FULL refund$99.00 w/o the restocking fee. I have all a copy of all emails if needed.

Business

Response:

We would be glad to switch the dress size out for you. The only thing you are responsible for is the shipping. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

The absolute worst customer service. Very rude on the phone. Raising their voice to me, smart-alec remarks, very smug. Constantly put me on hold stating "I'm very busy and can't talk to you now" "my phone are messing up". But the condescending tone, the raising of their voice, very very unprofessional. I usually order from them online but was attempting to make a return. It is clear, designer church suits do not desire to process returns. The restocking fee is way too high, but I didn' t bother to complain about that. JUST WATCH OUT IF YOU NEED TO TALK TO THEM- TERRIBLE EXPERIENCE!