DeSimone Auto Center City

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I will obtain the parts from the mechanic who assisted with the repairs if necessaryHad I had a pleasant experience with your corporation up to this point I would brought the vehicle straight thereHowever, I've always been met with denials, regrets, and even accusations until I informed them of my intentions to sue which I found to be ridiculous and unprofessionalThat is not how you build a rapport or lasting relationship with your customers Regards, [redacted]

[redacted] ***, I will refund the or credit it towards to correct repairsAs we had offered to install for free the cost of the parts are $for factory parts or for aftermarket partsEither way you have a credit please advise what kind of parts you would like to go with

GOOD MORNING PLEASE LET ME ATTEMPT TO CLARIFY THE COMPLIMENTARY SERVICES [redacted] RECIEVED WHEN SHE PURCHASED HER NEW VEHICLE.NO CHARGE FOR HER 1ST SERVICE WHICH WE WILL PERFORM AT MONTHS OR MILES WHICH EVER COME 1STLIFETIME EMMISIONS AND STAE INSPECTION, NO CHARGE FOR AS LONG AS SHE OWNS HER VEHICLE$ INSURANCE DEDUCTABLE WAIVER, GOOD ON ANY REPAIR PER FORMED AT OUR BODY SHOPTHESE ARE THE SERVICES WHICH WERE PROMISED TO [redacted] I WILL ATTEMP TO CONTACT HER UPON COMLETION OF THIS EMAILTHANK YOU FOR YOU CONSIDERATIONSINCERELY BOB B***GEN MGR [redacted] ON THE BLVE

I HAVE BROUGHT THIS EMAIL UP TO THE ATTENTION OF TONY D [redacted] [OWNER]--I WILL RESPOND WITH HIS DECISION AS QUICKLY AS POSSIBLE

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:My salesman's name was Daniel "Danny" P***Danny was the one who told not only myself, but my mother and my mother's husband, the deals that were being promised upon purchasing a car from DeSimone ***It was Danny that actually got on the phone with my insurance company ( [redacted] ) and told them that my deductible should be $1,000, because if I were ever in an accident and brought my car to ***'s service center for repairs they would cover up to $1,He also informed me that this was beneficial for my insurance, because most people go with $deductibles and that makes their insurance higherCalls are recorded at [redacted] , and every time changes are made to an account they make notes of it in the systemThe woman at [redacted] changed my policy to Danny's specifications because she spoke with him directly on the phoneMy mom's husband also had questions about the oil changes and brake changes that Danny claimed were included because this was not something that he has heard of beforeMy mother's husband wanted to know if it were just pads that were covered or if it was everything and Danny ensured us this was includedI am not asking for handouts from ***I knew that when I bought a car I would be taking on a big responsibility, but I want what I was promised, and so far I have had nothing but trouble with ***I try to call the manager , Bob, on several occasions and the receptionist will never put me throughIt was the same thing as when he told me to call him directly to speak about why it took four months for my registration to come inIt took me filing a complaint with [redacted] to get an answerIf I knew that I would be treated like this by a company, I would have never made a purchase Regards, [redacted]

From: < [redacted] @ [redacted] .net>Date: Wed, Dec 9, at 11:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected], I received the check and paid Kia financeThank you for your helpThe problem now is I made arrangements to have new windows put in my house and the bank denied the credit I'm still waiting for the dealership to send the credit reporting companies a statement clearing my nameNow I don't know what is going to happen to my windows that were supposed to be started 12-15-

DEAR *** AS PER OUR CONVERSATION ON SAT , UNFORTUNATELY I CANT EXCHANGE VEICLES FOR YOUI AM ATTEMPTING TO CALL YOU AS PER YOUR REQUESTAND I ASSURE YOU I WILL HAVE THE REPAIR COMPLETED PROPERLYBOB B***

I HAVE FORWARDED THIS COMPLAINT TO OUR OWNER & THE GENERAL MANAGER TO LOOK INTO & HANDLE WITH CUSTOMER

The loan is in both names, you listed first for interest rate purposesJust like a mortgage sirThe registration is in your sons nameLike you guys asked us to doNot sure what else I can tell you [redacted] motors finance customer retention systems automatically prints every form with you on it firstthat has nothing to do with motor vehicle and the registered "owner"Sorry I can not explain this any simplerIf you and your wife bought a house and your score was higher I'm sure your mortgage company would do the sameIt's banking and lending Stop making this a bigger issue then what it it really isThis sounds like buyers remorse and there is no solution to buyers remorse.Your score was in the 700's and your son was in the low 600'sPlease contact [redacted] MOTORS FINANCE and verify what I am telling you is trueYou would not have qualified for the rate you got with him first on the applicationThis is a [redacted] MOTORS FINANCE rule and not ours! Sounds like your dispute is really with [redacted] MOTORS FINANCE

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*** ***On Nov10th the dealership told me that they had the registrtionI went to them to pick it up that same dayI was told that the state would be the one sending me the titleOnce I have received the title, my situation will almost be over, but for the GAP insurance,the dealership took out, that I no longer needThank you for all of your assistance in helping me,and bringing this problem to an end. sincerely, *** *** ***

I WILL GIVE TO GENE D*** TO HANDLE THIS ISSUE

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I never went to *** On The *** to purchase a vehicleI made this very clear in my complaintsAt the end of the two transactions that *** conducted I then somehow became the owner of the ***I f you don't believe me ask *** Consumer Affairs, who are also conducting an investigationI clearly stated to all parties that I was a co-signer on my son ***'s loanYes, my credit score was higherIt was NEVER explained to me that the higher credit score is the owner of the vehicleIt was agreed upon that my son *** was the car owner (leasee) and I was merely the co-signer on the accountThe car insurance has since dropped my son ***'s car insurance because of the this confusion*** on the *** makes it sound as this is business as usual which honestly is quite disturbingI have credible witnesses that were present during this transaction that can confirm my version of eventsPlease contact my ex-wife *** *** at ###-###-####, she will then provide you with my sons ***'s phone number along with her boyfriends phone number to verify the truth in this matterI would not be complaining if the paperwork listed me as the co-signer on the auto*** employees after this sale have become arrogant, ignorant and rude to our family and do not return any phone callsI only want the paperwork corrected to reflect my son *** as the car owner, if not then we can return the vehicle back to *** MotorsThere is no buyers remorse, my son loves the car, its a complaint of *** making me the owner of a vehicle that I have no control over, do not possess and do not ownAgain, I stand firmly by my complaint that I NEVER entered *** on the *** to be the owner of a ***, only a co-signer on an account for my son
Regards,
*** ***

I WILL FORWARD THIS TO GENE D*** FOR REVIEW

An acceptance notice was never recieved by either parties (Revdex.com OR the customer ) I will call shortly

TO THE Revdex.com, THE FACTS ARE THESE--SHE DID CALL MONDAY--WE RETURNED HER CALL MONDAY AFTERNOON--I EXPLAINED THAT MY COMPUTER WAS NOT WORKING PROPERLY FOR ESTIMATES & I COULD NOT WRITE AN ESTIMATE.SHE CALLED AGAIN TUESDAY & MY COMPUTER WAS STILL NOT WORKING PROPERLYI HAD COMPUTER TECH
COMPANIES TRYING TO FIX THE ISSUE[AS OF THIS MORNING ITS STILL NOT FIXED] I AM SURE SHE WAS FRUSTRATED BUT OBVIOUSLY SO WERE WE.ON WEDNESDAY MY COMPUTER WAS STILL NOT WORKING TO GIVE AN APPRAISMY BOSS & I LOOKED OVER THE DAMAGES TO THE CAR AND TOLD HER IT WOULD BE PROBABLY BETWEEN $3500-$SHEEXPLAINED THAT SHE COULD NOT AFFORD THAT & WANTED TO MOVE HER CARWE TOLD HER FINE COME IN & PAY THE CHARGES AND TAKE YOUR CARSHE SHOWED UP AT 4:ON FRIDAY AND DID NOT WANT TO PAY ANYTHING[PS WE RELEASE CARS MON-FRI 9-ONLY] TONY EXPLAINED TO HER THE CHARGES & THAT IF SHE WANTED HER CAR THIS IS WHAT SHE HAD TO PAYSHE REFUSEDSHE SHOWED UP SATURDAY MORNING EVEN THOUGH WE DO NOT RELEASE CARS ON THE WEEKEND-TONY RELEASED THE CAR FOR $545--I BELIEVE WE WERE MORE THAN FAIR UNDER THE DIFFICULT CIRCUMSTANCES WITH THE COMPUTER SITUATION & THE FACT WE DID STAY IN CONTACT WITH HJUST DID NOT GIVE HER THE ANSWERS SHE WANTED TO HEAR--THANK YOU DESIMONE AUTO GROUP

NO PROBLEM *** I WOULD ASK YOU TO CONTACT ME DIRECTLY PRIOR TO YOUR ARRIVALMY NAME IS BOB B*** AND AM HERE EVERY DAY BUT WED*** *** ***

I HAVE GIVEN THIS COMPLAINT TO BOTH TONY & GENE D*** THE OWNERS OF THE COMPANY--THEY WILL LOOK INTO THIS ISSUE WITH THE WARRANTY COMPANY & GET BACK TO THE CUSTOMER us why here

** ***, I believe your son has both copy's of "said" contractsWhy wont you look at both of them and tell me what was fraudulentNothing changed in your documents except for the correction of VIN numbersYou where explained ample times that to receive the better rate on the lease to get
to the payment you guys where trying to accomplish you had to go on the loan first not secondThe original contract was also in that same formatWitch you guys have copies ofFeel free to look over them and get back to me with an apology for such accusations. Elvin C*** General Manager ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the VIN number for the vehicle is *** registered under *** ***
Regards,
*** ***

** *** was advised several times of times that HIS tag that he is trying to transfer has an F stop on it with motor
vehicles witch has nothing to do with us and was advised that he needed to proceed with a new tag and pay the difference we have called numerous times and explained this to himHe has yet to come in to replace the tagOnce again this is HIS tag that has the motor vehicle issues not ours