DeSimone Auto Center City

I have given the paperwork & the complaint to our owner Gene D***--he will handle with sales person & sales managerwe will then follow up with customer & Revdex.com for outcome--dave

TO WHOM IT MAY CONCERNI WAS AWARE OF THE ORIGINAL ISSUE ** *** HAD BUT NOT OF HIS CURRNET ISSUES.I WILL REACH OUT TO HIM BY BOTH PHONE AND E MAIL AND I AM HAPPY TO CORRECT ANY OUTSTANDING ISSUESSINCERELYBOB B***GEN MGR*** ON THE BLVD

From: Lena G***Date: Thu, Apr 7, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Good morning,On 3-20-16, I accepted the offer from ***, Incorporated to meet with me and grant a full refund for the defective radio.To date I have not been contacted by ***, Incorporated to complete the agreement. Thank you for your assistance.Lena G***-D***

This customer brought this car in that he bought used from a used car dealer (not us) the radio that we installed was a brand new from [redacted]. (we tried three different ones to make sure) and even paired our own personal phones to make sure the issue didn't persist. We were informed by [redacted] that its an...

issue with his phone and not the unit. The replacement part was sent back to [redacted] as a core, so refunding the money is not an option as there is no unit to put back in his vehicle. We informed him that unfortunately he would have to upgrade his actual phone. As a courtesy we did give him and updated version of this replacement radio with the updated maps on the Navigation at no cost. Not sure what more we could do. Please advise I would like to solve this also.

TO WHOM IT MAY CONCERN; MY NAME IS BOB B[redacted] AND I AM THE CURRENT GENERAL MANAGER OF KIA ON THE BLVD.MY EMAIL IS [redacted].COMNEITHER I OR THE SERVICE MANAGER WHERE EMPLOYEES AT THE TIME OGF THESE SAID EVENTS.NEITHER OF US HAS HAD ANY CONTACT WITH [redacted] .WE CURRNETLY ARE UNABLE TO...

FIND ANY INFORMATIION ON [redacted] .WE WOULD VERY MUCH LIKE TO ADDRESS HER CONCERNS BUT SHE WILL NEED TO PRVIDE MORE DETAILED INFORMATION ON HER VEHICLE SUCH AS THE V I N .THANK YOU FOR YOUR TIME AND CONCERATION PLEASE FWD ANY FURTHER INFORMATION DIRECTLY TO ME SINCERELYBOB B[redacted]

DEAR [redacted] AS PER OUR CONVERSATION ON SAT , UNFORTUNATELY I CANT EXCHANGE VEICLES FOR YOUI AM ATTEMPTING TO CALL YOU AS PER YOUR REQUESTAND I ASSURE YOU I WILL HAVE THE REPAIR COMPLETED PROPERLYBOB B[redacted]

we will give this to our finance dept to settle the issue immediately

I HAVE BROUGHT THIS EMAIL UP TO THE ATTENTION OF TONY D[redacted] [OWNER]--I WILL RESPOND WITH HIS DECISION AS QUICKLY AS POSSIBLE

DEAR [redacted] I EXPLAINED IN DETAIL WHAT OUR COMPANY POLICY IS. I CHECKED YOUR DEAL AND HAVE NO DOCUMENTATION AS TO YOUR STATEMENT.WHILE I AM HAPPY TO TRY AND ACCOMIDATE YOU UNLESS YOU HAVE SOMETHING IN WRITING I CANT HONOR YOUR REQUEST. IF YOU ARE HAVEING A SPECIFIC ISSUE WITH YOUR CAR CURRENTLY FEEL FREE TO CONTACT ME AS I AM HERE MOST OF THE TIME WE ARE OPENAGAIN I AM SORRY FOR ANY MISUNDERSTANDING AND I WILL BE HEER UNTIL 8 O CLOCK SHOULD YOU CARE TO DISCUSS IT FURTHERSINCERELYBOB B[redacted]

I am rejecting this response because [redacted] was only able to provide me a copy of the contract once...

again and stated that they only have the name of the warranty provider. Both [redacted] and I will contact them for more information. Additionally, the copy of the warranty you provided is questionable as the handwriting of the salesperson is quite similar to "my signature" especi[redacted] the "R" and the "4". Please attach the original email so I can forward it to [redacted] for verification.
Regards,
[redacted]

[redacted], I will refund the 200.00 or credit it towards to correct repairs. As we had offered to install for free the cost of the parts are $506.00 for factory parts or 338.00 for aftermarket parts. Either way you have a 200.00 credit please advise what kind of parts you would like to go with.

From: <[redacted].net>Date: Wed, Dec 9, 2015 at 11:53 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected], I received the check and paid Kia finance. Thank you for your help. The problem now is I made arrangements to have new windows put in my house and the  bank denied the credit . I'm still waiting for the dealership to send the credit reporting companies a statement clearing my name. Now I don't know what is going to happen to my windows that were supposed to be started 12-15-15.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:My salesman's name was Daniel "Danny" P[redacted]. Danny was the one who told not only myself, but my mother and my mother's husband, the deals that were being promised upon purchasing a car from DeSimone [redacted]. It was Danny that actually got on the phone with my insurance company ([redacted]) and told them that my deductible should be $1,000, because if I were ever in an accident and brought my car to [redacted]'s service center for repairs they would cover up to $1,000. He also informed me that this was beneficial for my insurance, because most people go with $500 deductibles and that makes their insurance higher. Calls are recorded at [redacted], and every time changes are made to an account they make notes of it in the system. The woman at [redacted] changed my policy to Danny's specifications because she spoke with him directly on the phone. My mom's husband also had questions about the oil changes and brake changes that Danny claimed were included because this was not something that he has heard of before. My mother's husband wanted to know if it were just pads that were covered or if it was everything and Danny ensured us this was included. I am not asking for handouts from [redacted]. I knew that when I bought a car I would be taking on a big responsibility, but I want what I was promised, and so far I have had nothing but trouble with [redacted]. I try to call the manager , Bob, on several occasions and the receptionist will never put me through. It was the same thing as when he told me to call him directly to speak about why it took four months for my registration to come in. It took me filing a complaint with [redacted] to get an answer. If I knew that I would be treated like this by a company, I would have never made a purchase. 
Regards,
[redacted]

I HAVE FORWARDED THIS COMPLAINT TO OUR OWNER & THE GENERAL MANAGER TO LOOK INTO & HANDLE WITH CUSTOMER

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I will obtain the parts from the mechanic who assisted with the repairs if necessary. Had I had a pleasant experience with your corporation up to this point I would brought the vehicle straight there. However, I've always been met with denials, regrets, and even accusations until I informed them of my intentions to sue which I found to be ridiculous and unprofessional. That is not how you build a rapport or lasting relationship with your customers.
Regards,
[redacted]

I LITERALLY JUST SENT [redacted] AN EMAILIT IS THE DEALERSHIP THAT OWES HIM THE MONEY NOT HYUNDAI FINANCIALI ASK THAT HE CONTACT ME SO I CAN CONFIRM THE AMT AND WILL HAVE A CHECK  ISSUEDBOB B[redacted]

May 19, 2015We received your notification May 18th regarding [redacted] and her issue with our failure to repair her airbag light. It is unfortunate we were unable to repair her car and apologize for her inconvenience. We have issued her a refund and a copy of our check is attached.A discussion with our...

service manager and technician revealed the fact our diagnostic machine was broken. The technician felt he could correct the problem without the computer. We know now this was a mistake.We sincerely hope [redacted] will allow us another opportunity to service her vehicle. It is our mission to satisfy all of our customers.Respectfully,Keith WController

I have forwarded the email from our business email. You should receive it from "elvin c[redacted]" [redacted]@gdsautogroup.com... you can see the email was originated from [redacted] banks representative "Rudy C[redacted]" with the PDF file of your service contract. The service contract was on your buyers order.. and law contract.. In three different occasion this was listed not sure where the disconnect is.

The loan is in both names, you  listed first for interest rate purposes. Just like a mortgage sir. The registration is in your sons name. Like you guys asked us to do. Not sure what else I can tell you. [redacted] motors finance customer retention systems automatically prints every form with you on it first.... that has nothing to do with motor vehicle and the registered "owner". Sorry I can not explain this any simpler. If you and your wife bought a house and your score was higher I'm sure your mortgage company would do the same. It's banking and lending 101. Stop making this a bigger issue then what it it really is. This sounds like buyers remorse and there is no solution to buyers remorse.Your score was in the 700's and your son was in the low 600's. Please contact [redacted] MOTORS FINANCE and verify what I am telling you is true. You would not have qualified for the rate you got with him first on the application. This is a [redacted] MOTORS FINANCE rule and not ours! Sounds like your dispute is really with [redacted] MOTORS FINANCE.

GOOD MORNING PLEASE LET ME ATTEMPT TO CLARIFY THE COMPLIMENTARY SERVICES [redacted] RECIEVED WHEN SHE PURCHASED HER NEW VEHICLE.NO CHARGE FOR HER 1ST SERVICE WHICH WE WILL PERFORM AT 6 MONTHS OR 5000 MILES WHICH EVER COME 1STLIFETIME EMMISIONS AND STAE INSPECTION, NO CHARGE FOR AS LONG...

AS SHE OWNS HER VEHICLE$ 500 INSURANCE DEDUCTABLE WAIVER, GOOD ON ANY REPAIR PER FORMED AT OUR BODY SHOPTHESE ARE THE SERVICES WHICH WERE PROMISED TO [redacted] I WILL ATTEMP TO CONTACT HER UPON COMLETION OF THIS EMAILTHANK YOU FOR YOU CONSIDERATIONSINCERELY BOB B[redacted]GEN MGR[redacted] ON THE BLVE