This message is in response to a complaint made by [redacted] (ID #: [redacted] ) [redacted] is not pleased with the way the Bluetooth connectivity works in her Nissan Murano She can Bluetooth connect a compatible phone but can't stream music using the Bluetooth connection Her salesperson explained how she can stream music by wire using a USB connection As a gesture of goodwill, we will install an aftermarket device that will steam music wirelessly or offer [redacted] a $Destination Nissan service credit that she can use towards any future service or accessory purchase All she has to do is call our Service Manager, Tony W [redacted] with her decision I appreciate your assistance with this matter If you have any questions, please call me Sincerely, Michael H [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] , This email is in response to a complaint made by [redacted] [redacted] stated that he made an attempt to contact me but I have no messages or correspondence from him [redacted] is requesting two new tires for the used vehicle he purchased back in April Although the tires on the vehicle he purchased passed New York State inspection, we are willing install two new tires as a gesture of good will If he chooses or has chosen to have tires installed somewhere else, we would like to offer him a $credit in our Service Department that he can use towards future service or the purchase of accessories in our Parts Department I appreciate your assistance with this matter If you have any questions, please contact meSincerely, Michael H [redacted] General Manager
[redacted] We have agreed to replace the defective transmission lines on [redacted] 's vehicle If she has any questions, please have her follow up with Mr [redacted] in our service department I appreciate your help with this matter If you have any questions, please don't hesitate to contact me Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
[redacted] This email is in response to a complaint made by [redacted] I have spoken to [redacted] and he made it clear that he wanted to cancel his extended warranty He was also disappointed that he was not approved for a lease and had to finance the purchase of his new Nissan Rogue We are processing the paperwork for the warranty cancellation now and as a gesture of good will, we would like to offer [redacted] a $service credit that he can use towards future service or the purchase of an accessory for his Nissan Rogue I would like to thank you for your assistance with this matter If you have any questions, please contact meSincerely, Michael H [redacted] , GM Destination Nissan
[redacted] This correspondence is in response to a complaint made by [redacted] (ID#: [redacted] ) [redacted] stated that she faxed me all copies and that I did not call her back I did not receive any faxed documents from [redacted] I am disappointed that she is upset with Destination Nissan She said that she received a $referral check and was expecting a $referral check and that is what prompted this complaint In an effort to rectify this situation, we will send [redacted] a $referral check to make up the difference I appreciate your help with this matter If you have any questions, please do not hesitate to contact me Sincerely, [redacted] , Destination Nissan
I called Destination NIssan to ask if they could get a Red Nissan NVwith back windows and backup camera I explain that I had a HORRIBLE experience at [redacted] Nissan - (including test driving an NVwith low air pressure, that the sales rep knew about)BRANDY tells me it takes about a week from the time I put the deposit down and I would have to come in and talk to a sales rep and manager and I could take a test drive in one with air in the tires....Oh Boy! We book an appointment for 7:p.mthat night I drive 1/ to get there in degree weather First the door slams like the window is going to shatter I cannot tell the sales people from the customers...no one has a suit of dressing clothes on A young girl asks me if she can help...I tell her I have a 7:p.mmeeting with Brandy...she disappears and comes back with "MIKE", who says he's in the process of delivering a car but what he can do for me With a big dumb look on my face I say "Um, Brandy didn't tell you anything about why I'm here." He says "No", and then proceeds to tell me he was actually supposed to be out of here by 6:and once again reminds me he has a car to deliver and knows nothing of why I am there and they don't have a red NVin stock (I knew that already!) I shake my head in disbelief, tell him "I don't have time for this nonsense...apparently you don't want my money And you don't deserve it." Turn and walk out the door that I am pretty sure the glass is going to break on one of these times Why would they send someone out who couldn't help me I would have bought the NV...It must be nice to have so much money you don't need customers
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] My GOD! Is he insane??? "Demand"? "Suffice"??? The flat screen TV was a promotional offer to purchase a new/used car in the month of January 2014 (our 3rd car purchase from this company). We had no idea there was even a promotion going on until after the purchase! It was one of three promotional options advertised on TV I happened to see one morning getting ready for work!! We had to physically GO there to get it as they denied it to me MULTIPLE times via [redacted] over the phone and NEVER mentioned it when we bought the car!! The $100 referral rewards is for REFERRING customers to THEM! These are TWO SEPARATE THINGS! We referred TWO and they tried to do the $75 thing TWICE to us. HOW DARE [redacted] ACT AS IF I AM AN IT! They even offer the referral rewards on their website. Please see link below. I AM FURIOUS with his attitude!!!!!!!!!!!!! And quite honestly I believe he should be called out on what he is doing after stating I demanded anything. I demanded what I was advertised!!!! He's a FRAUD! http://www.destinationnissan.com/cash-referral.htm 8/18/14 We received the $25 check via some employee they made drive it all the way to Chatham. What fools. Cost them more in gas and payroll! He didn't trust us enough to just put it in the mail. I am completely disgusted with this man. I suppose that's where the "used car salesman" mentality comes in...boy does he fit that bill! YOU NEED TO FIND OUT WHO ELSE HE IS DOING THIS TO!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not wish to have any more dealings than are necessary with Destination Nissan*** *** was one of the people who did not return my call This is a blow off answer I wanted my car fixed and that wasn't done correctlyMy new bumper on my brand new car doesn't matchThis place is a disgrace.
Regards,
*** ***
***
11px">I had the opportunity to speak to *** ***. Unfortunately, she no longer owns the vehicle that she had repaired and still is not completely happy with the repair. As a gesture of good will, we would like to offer *** *** a $gas card. All she has to do is give us a call in advance and we will have it ready for her. Her contact at the dealership is *** *** at extension #***. I appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact me
Sincerely,
*** ***, GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
the staff at destinastion nissan stepped up and reimbursed me for a portion of my out of pocket cost.....to be quite honest I am still in the red for approx $before tax but it is what it is and to me a reimbursement of more than 1/the out of pocket cost is better than a total loss so at this time I will call it done and put a mark in the agree to disagree column and learn from my mistakes please bring this matter to a close and enjoy your day my friend
Regards,
*** ***
Dear ***
"">I made a few attempts to contact *** *** but have not had any success reaching her by phone. I would like to extend our apologies to *** *** for the way she was treated. I can assure you that it is not the typical way we treat our customers. As a gesture of good will, we would like to offer *** *** a $gas card. All she has to do is let us know when she is coming in and we will have it ready for her. Her contact at the dealership is *** *** at extension #***. We appreciate your assistance with this matterIf you have any questions, please do not hesitate to contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
As I said before I am looking for replacement or refund for the whole amount I proof of their miss representation including recording and will only accept full refund or replacement vehicl I am also in process of getting lemon law help in this respect
Regards,
*** ***
This letter is in response to a complaint made by MrZach Fromm (ID #: 11463510). After taking delivery of a used Nissan Xterra, MrFromm stated that he discovered the spare tire and wheel was missing from the vehicle. We purchased a used wheel and ordered a new tire to fulfill his request. Unfortunately, the tire and wheel did not arrive at the same time. MrFromm is now in possession of the wheel and new tire that he requested
I appreciate your assistance with this matter. If you have any questions, please contact me
Sincerely,
Michael H*** **
***
I apologize, I was under the impression that the Flat Panel TV she received satisfied the extra $demand. I will make sure we deliver the $to her right away. I appreciate the heads up, we strive to maintain an excellent Revdex.com score
Thanks,
***
I am 6ft5intall, this car is the easiest care for me to get into of all the cars I have triedIt is very comfortable to driveI am extremely happy with it** ***, my salesmen was extremely helpful with the sale, he made everything go smoothly and friendlyIt was such a pleasure to work with a sales person who wasn't pushy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I accept the $owed to me and they can send that anytime - really However, I do believe that this is not an isolated case as they tried to do this to me in January also - along with denying me a TV that was offered as one of three incentive gifts to purchase a vehicle in January My husband and I each took a day off from work to personally address this at the dealership as *** continued to tell us we "that ain't gonna happen" via phone conversations The only reason I even KNEW about it was AFTER the purchase of the latest vehicle as I watched it advertised ON TELEVISION! When inquiring about the other $referral check for another customer I sent them, *** tried to give me $then also How many others are being taken advantage of?? Seems to me Revdex.com needs to dig a little deeper
Not only did I fax (after calling twice for the fax number because nobody seemed to know what it was), I left the GM a phone message to be expecting the fax and left all my contact information
I will be expecting the $to be mailed promptly and I will never do business with them again nor will I ever refer anyone to them again.
Regards,
*** ***
Jessica,
"margin: 0px;">
I apologize for the delay. I am disappointed that *** *** is unhappy with us. The scratch off rules required that the recipient check the winning numbers at the dealership. *** *** did not have the winning number. However, as a gesture of good will, We would like to offer *** *** a $gas card. He may call anytime and we will make his gas card ready for him to pick up.
I appreciate your help with this matter. If you have any questions, please contact meSincerely,
*** ***
General Manager
This message is in response to a complaint made by [redacted] (ID #: [redacted] ) [redacted] is not pleased with the way the Bluetooth connectivity works in her Nissan Murano She can Bluetooth connect a compatible phone but can't stream music using the Bluetooth connection Her salesperson explained how she can stream music by wire using a USB connection As a gesture of goodwill, we will install an aftermarket device that will steam music wirelessly or offer [redacted] a $Destination Nissan service credit that she can use towards any future service or accessory purchase All she has to do is call our Service Manager, Tony W [redacted] with her decision I appreciate your assistance with this matter If you have any questions, please call me Sincerely, Michael H [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] , This email is in response to a complaint made by [redacted] [redacted] stated that he made an attempt to contact me but I have no messages or correspondence from him [redacted] is requesting two new tires for the used vehicle he purchased back in April Although the tires on the vehicle he purchased passed New York State inspection, we are willing install two new tires as a gesture of good will If he chooses or has chosen to have tires installed somewhere else, we would like to offer him a $credit in our Service Department that he can use towards future service or the purchase of accessories in our Parts Department I appreciate your assistance with this matter If you have any questions, please contact meSincerely, Michael H [redacted] General Manager
[redacted] We have agreed to replace the defective transmission lines on [redacted] 's vehicle If she has any questions, please have her follow up with Mr [redacted] in our service department I appreciate your help with this matter If you have any questions, please don't hesitate to contact me Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
[redacted] This email is in response to a complaint made by [redacted] I have spoken to [redacted] and he made it clear that he wanted to cancel his extended warranty He was also disappointed that he was not approved for a lease and had to finance the purchase of his new Nissan Rogue We are processing the paperwork for the warranty cancellation now and as a gesture of good will, we would like to offer [redacted] a $service credit that he can use towards future service or the purchase of an accessory for his Nissan Rogue I would like to thank you for your assistance with this matter If you have any questions, please contact meSincerely, Michael H [redacted] , GM Destination Nissan
[redacted] This correspondence is in response to a complaint made by [redacted] (ID#: [redacted] ) [redacted] stated that she faxed me all copies and that I did not call her back I did not receive any faxed documents from [redacted] I am disappointed that she is upset with Destination Nissan She said that she received a $referral check and was expecting a $referral check and that is what prompted this complaint In an effort to rectify this situation, we will send [redacted] a $referral check to make up the difference I appreciate your help with this matter If you have any questions, please do not hesitate to contact me Sincerely, [redacted] , Destination Nissan
I called Destination NIssan to ask if they could get a Red Nissan NVwith back windows and backup camera I explain that I had a HORRIBLE experience at [redacted] Nissan - (including test driving an NVwith low air pressure, that the sales rep knew about)BRANDY tells me it takes about a week from the time I put the deposit down and I would have to come in and talk to a sales rep and manager and I could take a test drive in one with air in the tires....Oh Boy! We book an appointment for 7:p.mthat night I drive 1/ to get there in degree weather First the door slams like the window is going to shatter I cannot tell the sales people from the customers...no one has a suit of dressing clothes on A young girl asks me if she can help...I tell her I have a 7:p.mmeeting with Brandy...she disappears and comes back with "MIKE", who says he's in the process of delivering a car but what he can do for me With a big dumb look on my face I say "Um, Brandy didn't tell you anything about why I'm here." He says "No", and then proceeds to tell me he was actually supposed to be out of here by 6:and once again reminds me he has a car to deliver and knows nothing of why I am there and they don't have a red NVin stock (I knew that already!) I shake my head in disbelief, tell him "I don't have time for this nonsense...apparently you don't want my money And you don't deserve it." Turn and walk out the door that I am pretty sure the glass is going to break on one of these times Why would they send someone out who couldn't help me I would have bought the NV...It must be nice to have so much money you don't need customers
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] My GOD! Is he insane??? "Demand"? "Suffice"??? The flat screen TV was a promotional offer to purchase a new/used car in the month of January 2014 (our 3rd car purchase from this company). We had no idea there was even a promotion going on until after the purchase! It was one of three promotional options advertised on TV I happened to see one morning getting ready for work!! We had to physically GO there to get it as they denied it to me MULTIPLE times via [redacted] over the phone and NEVER mentioned it when we bought the car!! The $100 referral rewards is for REFERRING customers to THEM! These are TWO SEPARATE THINGS! We referred TWO and they tried to do the $75 thing TWICE to us. HOW DARE [redacted] ACT AS IF I AM AN I
T! They even offer the referral rewards on their website. Please see link below. I AM FURIOUS with his attitude!!!!!!!!!!!!! And quite honestly I believe he should be called out on what he is doing after stating I demanded anything. I demanded what I was advertised!!!! He's a FRAUD! http://www.destinationnissan.com/cash-referral.htm 8/18/14 We received the $25 check via some employee they made drive it all the way to Chatham. What fools. Cost them more in gas and payroll! He didn't trust us enough to just put it in the mail. I am completely disgusted with this man. I suppose that's where the "used car salesman" mentality comes in...boy does he fit that bill! YOU NEED TO FIND OUT WHO ELSE HE IS DOING THIS TO!!!
I have send the video of the advertisement to below email ID [redacted] Thanks [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not wish to have any more dealings than are necessary with Destination Nissan*** *** was one of the people who did not return my call This is a blow off answer I wanted my car fixed and that wasn't done correctlyMy new bumper on my brand new car doesn't matchThis place is a disgrace.
Regards,
*** ***
***
11px">I had the opportunity to speak to *** ***. Unfortunately, she no longer owns the vehicle that she had repaired and still is not completely happy with the repair. As a gesture of good will, we would like to offer *** *** a $gas card. All she has to do is give us a call in advance and we will have it ready for her. Her contact at the dealership is *** *** at extension #***. I appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact me
Sincerely,
*** ***, GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
the staff at destinastion nissan stepped up and reimbursed me for a portion of my out of pocket cost.....to be quite honest I am still in the red for approx $before tax but it is what it is and to me a reimbursement of more than 1/the out of pocket cost is better than a total loss so at this time I will call it done and put a mark in the agree to disagree column and learn from my mistakes please bring this matter to a close and enjoy your day my friend
Regards,
*** ***
Dear ***
"">I made a few attempts to contact *** *** but have not had any success reaching her by phone. I would like to extend our apologies to *** *** for the way she was treated. I can assure you that it is not the typical way we treat our customers. As a gesture of good will, we would like to offer *** *** a $gas card. All she has to do is let us know when she is coming in and we will have it ready for her. Her contact at the dealership is *** *** at extension #***. We appreciate your assistance with this matterIf you have any questions, please do not hesitate to contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
As I said before I am looking for replacement or refund for the whole amount I proof of their miss representation including recording and will only accept full refund or replacement vehicl I am also in process of getting lemon law help in this respect
Regards,
*** ***
This letter is in response to a complaint made by MrZach Fromm (ID #: 11463510). After taking delivery of a used Nissan Xterra, MrFromm stated that he discovered the spare tire and wheel was missing from the vehicle. We purchased a used wheel and ordered a new tire to fulfill his request. Unfortunately, the tire and wheel did not arrive at the same time. MrFromm is now in possession of the wheel and new tire that he requested
I appreciate your assistance with this matter. If you have any questions, please contact me
Sincerely,
Michael H*** **
***
I apologize, I was under the impression that the Flat Panel TV she received satisfied the extra $demand. I will make sure we deliver the $to her right away. I appreciate the heads up, we strive to maintain an excellent Revdex.com score
Thanks,
***
I am 6ft5intall, this car is the easiest care for me to get into of all the cars I have triedIt is very comfortable to driveI am extremely happy with it** ***, my salesmen was extremely helpful with the sale, he made everything go smoothly and friendlyIt was such a pleasure to work with a sales person who wasn't pushy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I accept the $owed to me and they can send that anytime - really However, I do believe that this is not an isolated case as they tried to do this to me in January also - along with denying me a TV that was offered as one of three incentive gifts to purchase a vehicle in January My husband and I each took a day off from work to personally address this at the dealership as *** continued to tell us we "that ain't gonna happen" via phone conversations The only reason I even KNEW about it was AFTER the purchase of the latest vehicle as I watched it advertised ON TELEVISION! When inquiring about the other $referral check for another customer I sent them, *** tried to give me $then also How many others are being taken advantage of?? Seems to me Revdex.com needs to dig a little deeper
Not only did I fax (after calling twice for the fax number because nobody seemed to know what it was), I left the GM a phone message to be expecting the fax and left all my contact information
I will be expecting the $to be mailed promptly and I will never do business with them again nor will I ever refer anyone to them again.
Regards,
*** ***
Jessica,
"margin: 0px;">
I apologize for the delay. I am disappointed that *** *** is unhappy with us. The scratch off rules required that the recipient check the winning numbers at the dealership. *** *** did not have the winning number. However, as a gesture of good will, We would like to offer *** *** a $gas card. He may call anytime and we will make his gas card ready for him to pick up.
I appreciate your help with this matter. If you have any questions, please contact meSincerely,
*** ***
General Manager