Business called Revdex.com and advised:
We would like to offer an apology and offer to pay for the next three oil changes for you, simply bring a copy of this letter with you when you come in for the oil changes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I would not like to accept their offer because after going back to the dealership for them to fix my car properly, I still was not satisfied I ended up have to pay $for new tires that I did not need before I brought my car into their shop for body workI ended up purchasing a new car because my car didn't feel right after they were done
*** *** did not purchase a certified vehicle. However, as a gesture of good will we will retroactively certify his ***. He must come to the dealership and have the vehicle inspected for certification. He can contact *** ***
*** to arrange a time to have the car inspected.
We appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact me
Sincerely,
*** ***, GM
Destination Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The gesture of good will with $is acceptable However, I do not feel comfortable brining a couple of this letter to the dealer in order to recurve a service I wish to receive this in the form of a voucher /gift card to be sent to my address so that I am able to purchase an accessory/service at my local Nissan Dealer
I however, do not accept the response of the terms and conditions as mentioned The point I tried to make wasn't about accepting the contract or not It was a business deal that was dealt with underhandedly and the manner and which the transaction was made is unacceptable, appalling I feel disregarded with relevance to how the business deal was conductedAnd in the order the business was conducted
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
***
"margin: 0px;">
This email is in response to a complaint made by *** *** *** She has had several conversations with one of our Managers, *** ***. He agreed to pay for certain repairs to settle this issue even though the vehicle that *** *** purchased was out of warranty. He chose to pay for certain repairs as a gesture of good will. He made payment with a credit card directly to the repair shop that *** *** chose.
I appreciate your help with this matter. If you have any question, please do not hesitate to contact meSincerely,
Michael H***, GM
Destination Nissan
***
We will convert the $d***rship credit to a refund for *** ***. We will mail the $250.00 check to the address that we have on file for *** ***. We appreciate your assistance with this matterSincerely,
Michael H***, GM
Destination Nissan
This correspondence is in response to a complaint made by *** ***. I was disappointed when I read her complaint. Her patronage is very
important to us and I would like to apologize to her for our lack of response. Since her visit we have made a management change that I am confident will eliminate any problem like this in the future. As a gesture of good will, we would like to offer MsBrabazon a $credit in our Service Department that can she can use towards future service or the purchase of accessoriesI appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact meSincerely,
Michael H***, GM
Destination Nissan
[redacted],
"margin: 0px;">
This email is in response to a complaint made by [redacted]. [redacted] stated that he made an attempt to contact me but I have no messages or correspondence from him. [redacted] is requesting two new tires for the used vehicle he purchased back in April. Although the tires on the vehicle he purchased passed New York State inspection, we are willing install two new tires as a gesture of good will. If he chooses or has chosen to have tires installed somewhere else, we would like to offer him a $credit in our Service Department that he can use towards future service or the purchase of accessories in our Parts Department.
I appreciate your assistance with this matter. If you have any questions, please contact meSincerely,
Michael H[redacted]
General Manager
[redacted]
"margin: 0px;">
This email is in response to a complaint made by [redacted]. I have spoken to [redacted] and he made it clear that he wanted to cancel his extended warranty. He was also disappointed that he was not approved for a lease and had to finance the purchase of his new Nissan Rogue. We are processing the paperwork for the warranty cancellation now and as a gesture of good will, we would like to offer [redacted] a $service credit that he can use towards future service or the purchase of an accessory for his Nissan Rogue.
I would like to thank you for your assistance with this matter. If you have any questions, please contact meSincerely,
Michael H[redacted], GM
Destination Nissan
We will send a check directly to her. Please extend our apologies about the misunderstanding. We strive to be the best and I am disappointed that we failed in making [redacted] happy about her experience at Destination Nissan.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While the General Manager did contact me and was kind enough to say that I seemed like a pretty educated person and asked why I signed the papers? If he had taken the time to review the complaint and read my letter I did explain my reasoning behind my decision.
Unfortunately, the General Manager did offer to look into having the extended warranty that we were FORCED into purchasing cancelled and refunded however, to date, we have not had a response from him indicating whether or not he had been able to do that so that is one point of our complaint that is not resolved.
As to his offer for $200 in service credit, we respectfully decline. Again, as explained in my complaint, we live an hour away from the dealership. It does not work to our advantage to accept this offer as it is more of a hassle to bring the vehicle to the city to have it serviced when we can do it right here in our area.
The General Manager also did not mention the fact that we were not allowed the opportunity to take advantage of the employee discount offered by Nissan Corporation nor did they offer to compensate us for that loss.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[redacted]
Thank you for the speedy response following my call to inquire as to the status of my Revdex.com complaint
I have sent two documents to you via Email ([redacted]) regarding my complaint
in regards to Mr H[redacted] not receiving any calls/messages from me ..I would be glad to contact my telephone provider if necessary and produce phone records showing repeated calls to Matt G[redacted] personal cell phone number asking him to assist me in rectifying this situation and I also placed calls to the landline phone at the d[redacted]rship I spoke with the receptionist Jamie and also the receptionist Andrea...I dialed extension 1102 where I was greeted by a voicemail greeting identifying that extension and that voicemail box as that of Mike H[redacted] and I left two messages on two different days at that voicemail that were not returned ...I also went as far as trying to contact Mr H[redacted] at one of the other d[redacted]rships he works for and I had no success with that attempt.. I also requested the extension of the d[redacted]rship owner I was given extension 2127 when I dialed that extension I was greeted by a voicemail greeting identifying that as the extension and voicemail of Dave R[redacted] (not sure of the correct spelling of dave's last name) i was told by the receptionist that all calls for the owner James M[redacted] are answered by Dave R[redacted] and he forwards all information to the owner...I left two messages on two different occasions at extension 2127 for the owner James M[redacted] and got no response
the only explanation i have for Mr H[redacted] not receiving my messages would be that he does not check his voicemail.. and even if that is the case that does not give any plausible explanation why the dealership owner did not return my call
In regards to the offer Mr H[redacted] has made on behalf of Destination nissan ..I regret to inform you that due to my concern to keep my family safe and not cause any further damage to my subaru i have already had two brand new tires installed at my local subaru d[redacted]r to replace the worn tires and I payed for these tires out of pocket so it is unnecessary for the d[redacted]rship to replace the worn tires and because i live 1.5 hrs away from Destination nissan a 3 hour round trip to have my car serviced is not convenient for me so the $250 in service credit will be of no value to me
I do greatly appreciate the kind gestures that Mr H[redacted] and the staff of Destination nissan have extended to me and if I had been contacted and had they offered to replace the tires in a timely manner i would have gladly accepted however at this time neither offer will be of any benefit to me so I would like to propose another agreement
To resolve this complaint I will gladly accept reimbursement of my out of pocket cost to replace the tires $314.00 in the form of a check,money order,prepaid credit card,,or bank transfer i will gladly meet with Mr H[redacted] in person any evening after 7:00 pm or any time sat or sun to pick up payment and discuss this matter further or if it is more convenient they could send the payment via U.S.P.S. to my home
if Mr H[redacted] would like to discuss this matter further he is free to contact me via Email,U.S.P.S. ,or on my cell phone that is on record at the d[redacted]rship I do have the worn tires in my possession and would gladly produce them for him to see in person any evening after 7 pm or any sat or sun
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] My GOD! Is he insane??? "Demand"? "Suffice"??? The flat screen TV was a promotional offer to purchase a new/used car in the month of January 2014 (our 3rd car purchase from this company). We had no idea there was even a promotion going on until after the purchase! It was one of three promotional options advertised on TV I happened to see one morning getting ready for work!! We had to physically GO there to get it as they denied it to me MULTIPLE times via [redacted] over the phone and NEVER mentioned it when we bought the car!! The $100 referral rewards is for REFERRING customers to THEM! These are TWO SEPARATE THINGS! We referred TWO and they tried to do the $75 thing TWICE to us. HOW DARE [redacted] ACT AS IF I AM AN IT! They even offer the referral rewards on their website. Please see link below. I AM FURIOUS with his attitude!!!!!!!!!!!!! And quite honestly I believe he should be called out on what he is doing after stating I demanded anything. I demanded what I was advertised!!!! He's a FRAUD! http://www.destinationnissan.com/cash-referral.htm
8/18/14 We received the $25 check via some employee they made drive it all the way to Chatham. What fools. Cost them more in gas and payroll! He didn't trust us enough to just put it in the mail.
I am completely disgusted with this man. I suppose that's where the "used car salesman" mentality comes in...boy does he fit that bill!
YOU NEED TO FIND OUT WHO ELSE HE IS DOING THIS TO!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],
sans-serif;">
Our Finance Manager discussed the terms of the financing with [redacted] before she took delivery of her [redacted]. She was definitely aware of the terms when she signed all of the contracts. As you know, the bank determined her credit worthiness which had a reflection on the interest rate of her contract. I know she had some difficulty coordinating a meeting time and place with our courtesy delivery drivers. So, as a gesture of good will, we would like to offer [redacted] a $200.00 credit that she can use towards future service or an accessory purchase. All she has to do is bring in a copy of this correspondence with her to redeem the credit.
I appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact me.
I called Destination NIssan to ask if they could get a Red Nissan NV200 with back windows and backup camera. I explain that I had a HORRIBLE experience at [redacted] Nissan - (including test driving an NV200 with low air pressure, that the sales rep knew about). BRANDY tells me it takes about a week from the time I put the deposit down and I would have to come in and talk to a sales rep and manager and I could take a test drive in one with air in the tires....Oh Boy! We book an appointment for 7:00 p.m. that night. I drive 1/2 to get there in 6 degree weather. First the door slams like the window is going to shatter. I cannot tell the sales people from the customers...no one has a suit of dressing clothes on. A young girl asks me if she can help...I tell her I have a 7:00 p.m. meeting with Brandy...she disappears and comes back with "MIKE", who says he's in the process of delivering a car but what he can do for me. With a big dumb look on my face I say "Um, Brandy didn't tell you anything about why I'm here." He says "No", and then proceeds to tell me he was actually supposed to be out of here by 6:00 and once again reminds me he has a car to deliver and knows nothing of why I am there and they don't have a red NV200 in stock. (I knew that already!) I shake my head in disbelief, tell him "I don't have time for this nonsense...apparently you don't want my money. And you don't deserve it." Turn and walk out the door that I am pretty sure the glass is going to break on one of these times.
Why would they send someone out who couldn't help me. I would have bought the NV...It must be nice to have so much money you don't need customers......
This message is in response to a complaint made by [redacted] (ID #: [redacted]). [redacted] is not pleased with the way the Bluetooth connectivity works in her 2013 Nissan Murano. She can Bluetooth connect a compatible phone but can't stream music using the Bluetooth connection. Her salesperson explained how she can stream music by wire using a USB connection. As a gesture of goodwill, we will install an aftermarket device that will steam music wirelessly or offer [redacted] a $200.00 Destination Nissan service credit that she can use towards any future service or accessory purchase. All she has to do is call our Service Manager, Tony W[redacted] with her decision.
I appreciate your assistance with this matter. If you have any questions, please call me.
[redacted]
I requested the cancellation after speaking to [redacted]. It does take some time for the cancellation to go through. I will find out the status of the cancellation and let you know.
Thanks,
Mike
Business called Revdex.com and advised:
We would like to offer an apology and offer to pay for the next three oil changes for you, simply bring a copy of this letter with you when you come in for the oil changes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I would not like to accept their offer because after going back to the dealership for them to fix my car properly, I still was not satisfied I ended up have to pay $for new tires that I did not need before I brought my car into their shop for body workI ended up purchasing a new car because my car didn't feel right after they were done
*** *** did not purchase a certified vehicle. However, as a gesture of good will we will retroactively certify his ***. He must come to the dealership and have the vehicle inspected for certification. He can contact *** ***
*** to arrange a time to have the car inspected.
We appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact me
Sincerely,
*** ***, GM
Destination Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The gesture of good will with $is acceptable However, I do not feel comfortable brining a couple of this letter to the dealer in order to recurve a service I wish to receive this in the form of a voucher /gift card to be sent to my address so that I am able to purchase an accessory/service at my local Nissan Dealer
I however, do not accept the response of the terms and conditions as mentioned The point I tried to make wasn't about accepting the contract or not It was a business deal that was dealt with underhandedly and the manner and which the transaction was made is unacceptable, appalling I feel disregarded with relevance to how the business deal was conductedAnd in the order the business was conducted
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
***
"margin: 0px;">
This email is in response to a complaint made by *** *** *** She has had several conversations with one of our Managers, *** ***. He agreed to pay for certain repairs to settle this issue even though the vehicle that *** *** purchased was out of warranty. He chose to pay for certain repairs as a gesture of good will. He made payment with a credit card directly to the repair shop that *** *** chose.
I appreciate your help with this matter. If you have any question, please do not hesitate to contact meSincerely,
Michael H***, GM
Destination Nissan
***
We will convert the $d***rship credit to a refund for *** ***. We will mail the $250.00 check to the address that we have on file for *** ***. We appreciate your assistance with this matterSincerely,
Michael H***, GM
Destination Nissan
This correspondence is in response to a complaint made by *** ***. I was disappointed when I read her complaint. Her patronage is very
important to us and I would like to apologize to her for our lack of response. Since her visit we have made a management change that I am confident will eliminate any problem like this in the future. As a gesture of good will, we would like to offer MsBrabazon a $credit in our Service Department that can she can use towards future service or the purchase of accessoriesI appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact meSincerely,
Michael H***, GM
Destination Nissan
[redacted],
"margin: 0px;">
This email is in response to a complaint made by [redacted]. [redacted] stated that he made an attempt to contact me but I have no messages or correspondence from him. [redacted] is requesting two new tires for the used vehicle he purchased back in April. Although the tires on the vehicle he purchased passed New York State inspection, we are willing install two new tires as a gesture of good will. If he chooses or has chosen to have tires installed somewhere else, we would like to offer him a $credit in our Service Department that he can use towards future service or the purchase of accessories in our Parts Department.
I appreciate your assistance with this matter. If you have any questions, please contact meSincerely,
Michael H[redacted]
General Manager
[redacted]
"margin: 0px;">
This email is in response to a complaint made by [redacted]. I have spoken to [redacted] and he made it clear that he wanted to cancel his extended warranty. He was also disappointed that he was not approved for a lease and had to finance the purchase of his new Nissan Rogue. We are processing the paperwork for the warranty cancellation now and as a gesture of good will, we would like to offer [redacted] a $service credit that he can use towards future service or the purchase of an accessory for his Nissan Rogue.
I would like to thank you for your assistance with this matter. If you have any questions, please contact meSincerely,
Michael H[redacted], GM
Destination Nissan
[redacted]
We will send a check directly to her. Please extend our apologies about the misunderstanding. We strive to be the best and I am disappointed that we failed in making [redacted] happy about her experience at Destination Nissan.
Sincerely,
[redacted], GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While the General Manager did contact me and was kind enough to say that I seemed like a pretty educated person and asked why I signed the papers? If he had taken the time to review the complaint and read my letter I did explain my reasoning behind my decision.
Unfortunately, the General Manager did offer to look into having the extended warranty that we were FORCED into purchasing cancelled and refunded however, to date, we have not had a response from him indicating whether or not he had been able to do that so that is one point of our complaint that is not resolved.
As to his offer for $200 in service credit, we respectfully decline. Again, as explained in my complaint, we live an hour away from the dealership. It does not work to our advantage to accept this offer as it is more of a hassle to bring the vehicle to the city to have it serviced when we can do it right here in our area.
The General Manager also did not mention the fact that we were not allowed the opportunity to take advantage of the employee discount offered by Nissan Corporation nor did they offer to compensate us for that loss.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[redacted]
Thank you for the speedy response following my call to inquire as to the status of my Revdex.com complaint
I have sent two documents to you via Email ([redacted]) regarding my complaint
in regards to Mr H[redacted] not receiving any calls/messages from me ..I would be glad to contact my telephone provider if necessary and produce phone records showing repeated calls to Matt G[redacted] personal cell phone number asking him to assist me in rectifying this situation and I also placed calls to the landline phone at the d[redacted]rship I spoke with the receptionist Jamie and also the receptionist Andrea...I dialed extension 1102 where I was greeted by a voicemail greeting identifying that extension and that voicemail box as that of Mike H[redacted] and I left two messages on two different days at that voicemail that were not returned ...I also went as far as trying to contact Mr H[redacted] at one of the other d[redacted]rships he works for and I had no success with that attempt.. I also requested the extension of the d[redacted]rship owner I was given extension 2127 when I dialed that extension I was greeted by a voicemail greeting identifying that as the extension and voicemail of Dave R[redacted] (not sure of the correct spelling of dave's last name) i was told by the receptionist that all calls for the owner James M[redacted] are answered by Dave R[redacted] and he forwards all information to the owner...I left two messages on two different occasions at extension 2127 for the owner James M[redacted] and got no response
the only explanation i have for Mr H[redacted] not receiving my messages would be that he does not check his voicemail.. and even if that is the case that does not give any plausible explanation why the dealership owner did not return my call
In regards to the offer Mr H[redacted] has made on behalf of Destination nissan ..I regret to inform you that due to my concern to keep my family safe and not cause any further damage to my subaru i have already had two brand new tires installed at my local subaru d[redacted]r to replace the worn tires and I payed for these tires out of pocket so it is unnecessary for the d[redacted]rship to replace the worn tires and because i live 1.5 hrs away from Destination nissan a 3 hour round trip to have my car serviced is not convenient for me so the $250 in service credit will be of no value to me
I do greatly appreciate the kind gestures that Mr H[redacted] and the staff of Destination nissan have extended to me and if I had been contacted and had they offered to replace the tires in a timely manner i would have gladly accepted however at this time neither offer will be of any benefit to me so I would like to propose another agreement
To resolve this complaint I will gladly accept reimbursement of my out of pocket cost to replace the tires $314.00 in the form of a check,money order,prepaid credit card,,or bank transfer i will gladly meet with Mr H[redacted] in person any evening after 7:00 pm or any time sat or sun to pick up payment and discuss this matter further or if it is more convenient they could send the payment via U.S.P.S. to my home
if Mr H[redacted] would like to discuss this matter further he is free to contact me via Email,U.S.P.S. ,or on my cell phone that is on record at the d[redacted]rship I do have the worn tires in my possession and would gladly produce them for him to see in person any evening after 7 pm or any sat or sun
Thanks in advance, [redacted]
Revdex.com:
T! They even offer the referral rewards on their website. Please see link below. I AM FURIOUS with his attitude!!!!!!!!!!!!! And quite honestly I believe he should be called out on what he is doing after stating I demanded anything. I demanded what I was advertised!!!! He's a FRAUD! http://www.destinationnissan.com/cash-referral.htm
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] My GOD! Is he insane??? "Demand"? "Suffice"??? The flat screen TV was a promotional offer to purchase a new/used car in the month of January 2014 (our 3rd car purchase from this company). We had no idea there was even a promotion going on until after the purchase! It was one of three promotional options advertised on TV I happened to see one morning getting ready for work!! We had to physically GO there to get it as they denied it to me MULTIPLE times via [redacted] over the phone and NEVER mentioned it when we bought the car!! The $100 referral rewards is for REFERRING customers to THEM! These are TWO SEPARATE THINGS! We referred TWO and they tried to do the $75 thing TWICE to us. HOW DARE [redacted] ACT AS IF I AM AN I
8/18/14 We received the $25 check via some employee they made drive it all the way to Chatham. What fools. Cost them more in gas and payroll! He didn't trust us enough to just put it in the mail.
I am completely disgusted with this man. I suppose that's where the "used car salesman" mentality comes in...boy does he fit that bill!
YOU NEED TO FIND OUT WHO ELSE HE IS DOING THIS TO!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],
sans-serif;">
Our Finance Manager discussed the terms of the financing with [redacted] before she took delivery of her [redacted]. She was definitely aware of the terms when she signed all of the contracts. As you know, the bank determined her credit worthiness which had a reflection on the interest rate of her contract. I know she had some difficulty coordinating a meeting time and place with our courtesy delivery drivers. So, as a gesture of good will, we would like to offer [redacted] a $200.00 credit that she can use towards future service or an accessory purchase. All she has to do is bring in a copy of this correspondence with her to redeem the credit.
I appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact me.
Sincerely,
[redacted], GM
Destination Nissan
I called Destination NIssan to ask if they could get a Red Nissan NV200 with back windows and backup camera. I explain that I had a HORRIBLE experience at [redacted] Nissan - (including test driving an NV200 with low air pressure, that the sales rep knew about). BRANDY tells me it takes about a week from the time I put the deposit down and I would have to come in and talk to a sales rep and manager and I could take a test drive in one with air in the tires....Oh Boy! We book an appointment for 7:00 p.m. that night. I drive 1/2 to get there in 6 degree weather. First the door slams like the window is going to shatter. I cannot tell the sales people from the customers...no one has a suit of dressing clothes on. A young girl asks me if she can help...I tell her I have a 7:00 p.m. meeting with Brandy...she disappears and comes back with "MIKE", who says he's in the process of delivering a car but what he can do for me. With a big dumb look on my face I say "Um, Brandy didn't tell you anything about why I'm here." He says "No", and then proceeds to tell me he was actually supposed to be out of here by 6:00 and once again reminds me he has a car to deliver and knows nothing of why I am there and they don't have a red NV200 in stock. (I knew that already!) I shake my head in disbelief, tell him "I don't have time for this nonsense...apparently you don't want my money. And you don't deserve it." Turn and walk out the door that I am pretty sure the glass is going to break on one of these times.
Why would they send someone out who couldn't help me. I would have bought the NV...It must be nice to have so much money you don't need customers......
This message is in response to a complaint made by [redacted] (ID #: [redacted]). [redacted] is not pleased with the way the Bluetooth connectivity works in her 2013 Nissan Murano. She can Bluetooth connect a compatible phone but can't stream music using the Bluetooth connection. Her salesperson explained how she can stream music by wire using a USB connection. As a gesture of goodwill, we will install an aftermarket device that will steam music wirelessly or offer [redacted] a $200.00 Destination Nissan service credit that she can use towards any future service or accessory purchase. All she has to do is call our Service Manager, Tony W[redacted] with her decision.
I appreciate your assistance with this matter. If you have any questions, please call me.
Sincerely,
Michael H[redacted]
[redacted]
I requested the cancellation after speaking to [redacted]. It does take some time for the cancellation to go through. I will find out the status of the cancellation and let you know.
Thanks,
Mike
I bought a used Buick Lucerne and found the crew, top to bottom, to be first class. From Sales, to finance, and delivery I was treated like royalty.