Dexcom Inc Reviews (130)
Well, it's not! Sensors do not last the time they are supposed to. Sensor errors, not working when I need it to. They may work, maybe 2 days, maybe 6 days, maybe 8 days tops. Medicare will not cover blood glucose test strips because I'm on the Dexcom G6. My Dr. prescribes test strips, at 5 a day, since I'm on the Dexcom G6. When the system is not working, I have to do manual tests. Today, while at the pharmacy, trying to get answers about my test strip prescription not being filled, I showed the pharmacist and technician, that my Dexcom was not working, and only said "sensor error". It hadn't worked in over 3 hours! How am I to know, where my blood sugar is, if it doesn't work, and Medicare won't cover test strips needed. Dexcom is not dependable, so I'm ending it's use. It's hard to even give it a 1.
I've contacted Dexcom and the best information I was able to extract from customer support is that they will NEVER approve a Motorola phone and the latest LG and Samsung phones are "in the pipeline" (so what timeframe does this mean?)...
Being a diabetic sucks! Dexcom shouldn't rain on our efforts for happiness through dictating what phone we can or can't purchase! Hope you're listening Dexcom...
On the Dexcom compatibility site, the Samsung A21 phone shows as being supported. My wife and I purchased two of them for that very reason, only to find out they don't work. I spent weeks on the phone with Dexcom to rectify, but it sounds like they're more interested in the shiny new object (G7) to deal with their current customers.
Check the list prior to buying. https://www.dexcom.com/compatibility/dexcom-g6-app
I am really really pissed because now I have to buy a dedicated Dexcom device which is the size of a phone that I have to carry. DEXCOM get your act together and hire some competent android developers.
Unfortunately, during the course of this telephone conversation I was advised to delete the Loop app from my iPhone, which I foolishly did. As a result, the Loop setup failed disastrously. Meanwhile my blood sugar readings ran high.
I call Dexcom Canada technical support the next morning and spoke with another Technical Support person, who could not fix the error but claimed it may be due to the latest iOS upgrade, although I told her that clearly this could not be the case as this OS was working before. I asked for a supervisor to contact me by email, which has not yet happened.
I believe that Dexcom Canada technical support should have been aware of what is required for Looping, and the first support person should not have told me to delete the Loop app from my iPhone. I also suggest that Dexcom Canada keep up with Apple iOS updates.
I'm also unhappy that I have not been contacted by a technical support Supervisor as promised.
My son has the SAME issue. The last 6 sensors have lasted 24 hrs to 8 days. We have tried EVERYTHING to trouble shoot the issues. I now feel it is a poor product and just failure.
I have the same problem I told my provider I was going back to sticking my fingers.
DEFINITELY, THE END IS NEAR. The world has turned in Sodom and Gomorrah.
did and was asked if I need a lawyer. I don't have anymore sensors. I get my supplies from CCS and they said that Dexcom could overnight me a sensor. I need to change on 26th. Please can someone help me. Waiting time on phone is 1 hour and 45 minutes.
Great product but that doesn’t matter when the customer service and support are beyond abysmal. Same experience as others, tight control, need for hypoglycemic unawareness and cannot get reorders of supplies without jumping through hoops, talking to a new person each time, being lied to, and having to have my DR. Call and threaten legal action. Company will not sustain if this continues. Seriously looking into medtronic.