Dexcom Inc Reviews (127)
Well, it's not! Sensors do not last the time they are supposed to. Sensor errors, not working when I need it to. They may work, maybe 2 days, maybe 6 days, maybe 8 days tops. Medicare will not cover blood glucose test strips because I'm on the Dexcom G6. My Dr. prescribes test strips, at 5 a day, since I'm on the Dexcom G6. When the system is not working, I have to do manual tests. Today, while at the pharmacy, trying to get answers about my test strip prescription not being filled, I showed the pharmacist and technician, that my Dexcom was not working, and only said "sensor error". It hadn't worked in over 3 hours! How am I to know, where my blood sugar is, if it doesn't work, and Medicare won't cover test strips needed. Dexcom is not dependable, so I'm ending it's use. It's hard to even give it a 1.
I've contacted Dexcom and the best information I was able to extract from customer support is that they will NEVER approve a Motorola phone and the latest LG and Samsung phones are "in the pipeline" (so what timeframe does this mean?)...
Being a diabetic sucks! Dexcom shouldn't rain on our efforts for happiness through dictating what phone we can or can't purchase! Hope you're listening Dexcom...
On the Dexcom compatibility site, the Samsung A21 phone shows as being supported. My wife and I purchased two of them for that very reason, only to find out they don't work. I spent weeks on the phone with Dexcom to rectify, but it sounds like they're more interested in the shiny new object (G7) to deal with their current customers.
Check the list prior to buying. https://www.dexcom.com/compatibility/dexcom-g6-app
I am really really pissed because now I have to buy a dedicated Dexcom device which is the size of a phone that I have to carry. DEXCOM get your act together and hire some competent android developers.
Unfortunately, during the course of this telephone conversation I was advised to delete the Loop app from my iPhone, which I foolishly did. As a result, the Loop setup failed disastrously. Meanwhile my blood sugar readings ran high.
I call Dexcom Canada technical support the next morning and spoke with another Technical Support person, who could not fix the error but claimed it may be due to the latest iOS upgrade, although I told her that clearly this could not be the case as this OS was working before. I asked for a supervisor to contact me by email, which has not yet happened.
I believe that Dexcom Canada technical support should have been aware of what is required for Looping, and the first support person should not have told me to delete the Loop app from my iPhone. I also suggest that Dexcom Canada keep up with Apple iOS updates.
I'm also unhappy that I have not been contacted by a technical support Supervisor as promised.
My son has the SAME issue. The last 6 sensors have lasted 24 hrs to 8 days. We have tried EVERYTHING to trouble shoot the issues. I now feel it is a poor product and just failure.
I have the same problem I told my provider I was going back to sticking my fingers.
DEFINITELY, THE END IS NEAR. The world has turned in Sodom and Gomorrah.
did and was asked if I need a lawyer. I don't have anymore sensors. I get my supplies from CCS and they said that Dexcom could overnight me a sensor. I need to change on 26th. Please can someone help me. Waiting time on phone is 1 hour and 45 minutes.
Great product but that doesn’t matter when the customer service and support are beyond abysmal. Same experience as others, tight control, need for hypoglycemic unawareness and cannot get reorders of supplies without jumping through hoops, talking to a new person each time, being lied to, and having to have my DR. Call and threaten legal action. Company will not sustain if this continues. Seriously looking into medtronic.
Some lots of G6 sensors are less accurate than qualitative means of monitoring glucoses. When one gets a bad lot and the values on CGM are way afield from reality, you've got junk. The itic ad that promotes no more fingersticks should cause class action suit development soon. When one pairs a legitimate glucose meter with the G6 and the discrepancies are >50 mg/dl when have not eaten or other dramatic change, it REQUIRES legitimate people to check far more frequently to be safe! When one gets "Sensor failure" after 2 days of 90% "Sensor error", since one has to do multiple finger sticks to have any idea of what is going on, why use it?
There are some lots that work, quite well. They are a rarity if one gets supplies from a supply distributor. The defects become much greater as the transmitter battery gets weak. NO, you cannot go by the foolishness of the expected battery life. When the errors abound, the transmitter battery needs checking.
I am appalled at the horrid customer service this company provides to patients that so desperately need the life enhancing properties this medical device offers. My husband is a Type 1 Diabetic with the additional diagnosis of ADHD. Every time he needs supplies, he has to jump through hoops with multiple customer service representatives until at last they promise the needed supplies is on its way. It does not arrive. He then jumps through more hoops and there is always another hurdle to overcome before he gets his much needed supplies. If this only happened one time, I would consider it one of life’s occasional obstacles; however, it is EVERYTIME that he needs supplies. Shame on you! A company that I can rest assured profits tremendously from all their customers. Shame on you! No one should have to work so hard to get the physician ordered medical supplies that they need and your company is being paid well for.
Although Dexcom is a great GCM Dealing with Dexcom is a nightmare. If you are going to go this route I suggest that you get the supplies from a supplier such as CCS Medical. It took me six months to get set up with Dexcom due to the case manager. A year later it starts again with getting the reauthorization. You will find after a year that you become dependent on the CGM. Now I am waiting for authorization and have no sensors. With an A1C of 5.5 I fully expect to have a run or die before I get my supplies.