Deyo Davis Funeral Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Quaker State made repairs to the ceiling but there is no way to know if they were successful until after the next heavy rain.I'm hoping that the problem is solvedIt took quite a while but Quake State finally made a definite effort to correct the problem Regards, [redacted]

8-4-Revdex.com RE: ID# [redacted] Good afternoon, I wanted to take the opportunity to explain why I am not accepting the response submitted by Quaker State Construction coI feel that the letter MrD [redacted] submitted does not contain the true facts and I would like to clarifyThe facts are that I had substandard home improvements to my home that are now failingI had contracted Quaker State to complete a home addition as well as an exterior deck which is now rottingAfter my first phone conversation, I received a letter requesting my signature so that they could come on to my property and I was to return itI did not return this letter because I was waiting for a return phone call to discuss the problems that needed addressedIn the meantime, a representative from Quaker State came to my property unannounced while I was at work When I phoned Quaker State to report that I had not authorized this, I received harassment and verbal abuse from the installation manager, Kenny( I had multiple conversations with the female office manager and there was absolutely no confrontation with her!) It was when the installation manager, Kenny, phoned me he began threatening me immediatelySome of the statements he made were “Who do you think you are threatening me?”, “ [redacted] ***?” and the last statement was horrific – he said “ [redacted] ” I don’t think there are words to explain how UNACCEPTABLE this type of abuse and bullying are!!!! It is actually shocking that the owner of the company actually supported and justified the behavior of Kenny by saying in a letter “unfortunately this man’s temperament is not mild”After this interaction, I do not wish to have any further communication with this company or their representativesI do however; want to have the necessary repairs completed on my home from another competent contractorI have already reached out to a reputable company and have them coming to my home to offer their recommendationsPlease feel free to call me for any further detailsThank you for your time and attention, [redacted] *

This is in response to the complaint registered by [redacted] on 7/25/regarding collection efforts made by our representative [redacted] ***Our agency sent three notifications to [redacted] to his address which he provided to you, There has been no responseOur client, sent billing statements to him before placing him with this agency for collectionThey also attempted to call him to discuss his account with no response[redacted] contacted [redacted] by phone at 12:PM on 7/25/and spoke to him personally, [redacted] stated he has never received any notifications from our office nor the office of our clientIt was explained to him that we document all return mail and there is no mail returned from his addressOur client has also stated that they have never received any return mail from his address, When this was brought to his attention he became very rude with our representativeHe was told we would send him a copy of our documentation of the accountHe was also told if this could not be resolve with a payment plan it would be the option of our client to take this to small claims courtBy this time he became so nasty with [redacted] that he disconnected the callOur representatives will not and do not have to allow abusive behavior by the individuals we are attempting to collect from [redacted] called back and was told by [redacted] that the discussion was overHe called back again and spoke to another representative in this office and said he would call us today, 726/17, to set up a payment plan which has not taken place as of yet.Should [redacted] choose to contact our office we will attempt to work out a payment plan with himHowever, we will also not accept abusive behavior from this individual.He may contact our office at [redacted] to speak to a representative

As of 11/9/we believe that we have taken care of this issue This had been an on going problem that we have worked on with Mr [redacted] to the point of changing out the entire system at no additional cost We stand ready to service this project if needed

This issue has been resolvedWe fixed it even, though it was not a warranted issue

Tuesday, July 26,Revdex.com BE: ID # [redacted] On 6/30/we received a call from the homeowner concerning her project (however it was brought to our attention that her boyfriend was on social media prior to her call complaining about our company)As always we send a service form to the home owner to fill out so we can schedule a serviceWe also explain that if we are in the area before we get the form back we wall stop and handle the issuesBy attempting to expedite the service call we did not wait for the service form and dispatched a man to her home before receiving her commentsOur fault was not calling to let her know we would be thereHowever this is not a reason to call our office and verbally abuse our office manager by cussing and degrading her that day, additionally our installation manager called and was trying to be helpful for the first (ten) minutes of the conversation and then she once again reverted to the cussingUnfortunately this man's temperament is not as mild as the office manger and he bit backShortly after that our service manager arrived in the office and called her and at that time were were told not to returnI then sent a letter to the homeowner to explain our situation and offered to return to remedy the issuesIn regards to the issues we did use treated lumber and it was installed properlyThis project was/is under warranty and we are trying to service.Thank you,David A [redacted] President P.SAgain we are waiting to hear from the homeowner so we may return to take care of her concerns

Quaker State did some sort of repair to the ceiling on October On October it rained quite a lot and the ceiling still leakedIt has been almost one year since I signed the contract with Quaker State and my patio is still not usableIf their employees cannot remedy the problem they either need to have a factory trained person make the repairs or refund my money so that I can find someone else to repair the ceilingIt's ridiculous that I've had to wait this long

This is in response to your correspondence regarding a complaint rendered to your office on June 26th, by the above individual,Per our documentation on June 26, at 9:AM, Ms*** called our office regarding her debt that has been delinquent since October She wanted to discuss
a settlement offer to pay less than the full balance dueIt was explained to Ms*** that the settlement offer would be taken to our client but it would be no less than 75% and no more than 85%Our representative contacted our client at 10:AM on June 26, and they agreed to accept 85% of the balance in one lump sum paymentOur representative called her back on June 26, at 10:AM to inform her that our client would accept 85% if it was paid in one lump sumShe wanted to know what the charges were forOur representative went over the charges with her during their telephone communicationsAt no time did she ask for written documentationThere were damages done to the unit from a petShe denied that she had a pet, She was told that had she done a move out inspection with our client there would not be a question regarding the pet damageShe said she had to move out in the middle of the night due to a domestic problem, She was told that regardless of what her personal problems were, she teft our client owing money and did not leave a forwarding addressShe did not attempt to communicate with our client to resolve this debt prior to it being placed with this agency for collectionAt this point she became upset with our representative and hung up on him, There was absolutely no cursing that took place during this conversation,We will be more than willing to send her a validation of the debtHowever, due to the abrupt end to the previous conversation we were notable to obtain a current address in which to send her the informationIf she would like to resolve this matter she may contact our office again to discuss a payment option on the full balance or the settlement that was previously discussedWe do not do a payment plan on settlement which must be paid in a form of certified fundsWe will give her a letter of confirmation of payment in full when the account is paid to a zero balance,This is an attempt to collect a debt and any information obtained has been used for that purposeWe area debt collection agency,*** *** Dispute Dept.See attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I
appreciate you taking the time to respond, this is completely an inaccurate
description of what transpired when speaking to *** ***I received the call
at 12:(not 12:52)He was asked a question about the dates the notices were
sentAt that point when he went to look into the file, HE became very short
and was not willing to allow me to speakIt appears you have gotten myself and
*** *** confusedAbusive would indicate that I was “extremely offensive and insulting” and in that
conversation I was neither and do not appreciate your attempt to assassinate my
characterAlso, I find it interesting that you attempt to elaborate on the
conversation with *** *** but not on the one with *** *** was told that I
would contact her Friday to set up arrangements, yet you don’t state thatInstead
you make an attempt to put it back on me by stating “…said he would call us
today, 726/17, to set up a payment plan which has not taken place as of yet.”I do not wish to argue back and forth
about this on the Revdex.com site, and will not respond after this without accuracy and
truth on your company’s behalf *** ***
was extremely rude and unprofessional, simply putIf you cared, I would have received
a followed up by your company directlyHowever, this is a poor attempt to publicly save face for this company, and by this response appears to be a
part of the problemI have reviewed several complaints that were filed on this
company and they are all very similar in regards to the reps, everyone can’t be
crazy right? I’ll close this response with a couple simple questionsIf I didn’t
want to try and resolve the debt, why would I have answered the phone? Why would
I have spent minutes on the line speaking to *** ***? Why would I call back
and speak to *** about setting up arrangements for another minutes? Again, I
appreciate your time
Regards,
*** ***

IN MY ORIGINAL COMPLAINT I WROTE: "On November 18, I contracted with Quaker State to install an under deck ceilingI paid 1/half of the cost (approx$4500) and according to my contract, the work was to be completed by the end of November I heard nothing more from Quaker State until late March The ceiling was finally completed on April Shortly after that we had a day of rain and the ceiling was leaking quite a bitOn April Dave D*** from Quaker State looked at the ceiling and said someone would be out to make repairsSomeone finally showed up on April to make some repairs to the ceilingOn July it rained quite a bitI arrived home about PM to find the ceiling leaking a lotI left a phone message for Quaker StateI received a phone call from someone on July 5; someone looked at the ceiling on July 6; they worked on the ceiling on July and 11; no contact until July 18; they worked on July 18, 19, On Saturday, July it rained again and the ceiling leaked againI sent an email to Quaker State that same day; they called on July 24; and Marty came to look at the ceiling on July I did not hear a word, again, until August when Marty and Paul came to look at the ceilingThey were here for about one hour and said they would have to report back to Dave D*** so that he could decide what to doOn August 4, I received an email from Sandy saying that someone from the manufacturer would look at the problem but she did not know when that would beTwo workmen arrived on August and installed one panel of a new ceiling systemUpon inspecting their work, it was obvious that the new system is completely unacceptableIt has now been approximately months since I signed the contract and my ceiling still leaksI paid almost $for this ceilingI contracted with another company to enclose the patio beneath the ceiling but this work is on hold until the ceiling problem is remedied." Quaker State replaced the ceiling but it still leaksThis situation has been going on for almost a year.I cannot take this any longerQuaker State can refund my money so that I can find someone else to fix the problem

This is in response to the complaint registered by M** *** He contacted our office regarding his delinquent account on 3/16/He wanted to pay his account off by his debit card or credit cardIt was explained to him that we do not take debit cards or credit cardsHe was told him he could
do a check by phone, send in a money order, personal check or come to this office to pay in cashHe suggested putting his cash payment in the mailHe was told not to put cash in the mail due to the fact that if it did not reach our office there would be no way of tracking the remittanceHe was told if he comes to the office and pays by money order or cash we would give him a letter of confirmation of payment in fullHe asked why we did not accept debit cards or credit cardsHe was told it is not our policy due to the problem of disputes on charges of debit cards and credit cards, He then asked to speak to a supervisor and was told there was no one above MsRoss to speak toHe would not accept thatHe then said he was calling the Revdex.com and hung up on MsRoss.Again, if he wants to resolve his debt he can mail a personal check, money order, call in a check by phone or come to our office and pay in cashWe will not give a confirmation of paid in full on apersonal check or check by phone for two weeks to give it time to clear his accountIf he pays by money order or cash we will give him an immediate confirmationAlso, we will NOT delete trade lines from a credit historyWe will report to the credit bureau that his account is paid in full.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I do not find this to be acceptable practiceI do believe they can accept my debit payment and I believe they are trying to make it harder for me to pay my debts offI also believe that there is someone above *** *** and I don't appreciate being lied to.]
Regards,
*** ***

This is in response to the complaint issued by *** ***The claim of Ms*** is completely erroneousShe harassed our representative by numerous calls she made to our officeWe document all calls made to and from this officeMr*** did contact and asked for her by name, the person who
answered the phone would not identify themselves, asking Mr*** numerous questionsDue to privacy concerns we are not allowed to disclose to any third party the reason for the callHe assumed it was Ms*** who answered the phone but since she would not say her name he disconnectedAfter he hung up she immediately called back wanting to know what we were calling about, and again would not disclose who was callingShe then had another individual call in with a voice of a woman saying it was her spouse and wanted to know why we were contacting herIt was explained that this was a private matter for Ms*** and if this is not Ms*** calling there is nothing to discussThere were four more calls made to our office until finally she identified herself as Ms***We have caller ID and could see what number she was calling from on each callMs*** was attempting to avoid the situation but remained inquisitive enough to continue to call our office and have others call the office to inquireWhen she finally identified herself, it was explained to her the purpose of the callAll of this could have been avoided if Ms*** would have simply identified herself during the initial phone call-Our office does not have the time to take constant calls from individuals that will not disclose who they are and are not interested in resolving the issue.We will assist Ms*** in resolving this debt when she is ready to discuss the matterShe may contact our office at the above numbers.*** *** Dispute Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In regards to this message that was written to me by CAN INC, I identified myself plenty of timesIf I didn't then why would I keep calling backI got hung up on multiple of times. So if you record all your phone calls, you all should know how many times you all hung the phone. I asked all the questions anyone would regarding a certain amount of money being owedIf you all would conduct yourselves in a professional manner including your representatives, all of this would be handled appropriatelyI also stressed to a woman that a representative by the name of *** *** was very rudeIm not going tolerate disrespect and unproffesionalism from someone I do not know and wants money from meUntil they address his way of dealing with cus***ers then there will always be problems with future cus***ers
Regards,
*** ***

Monday, September 11,2017Revdex.com of Western PARE: *** *** ***As of 9/11/we have remedied the situation with a new tinder deck system that will take care of the problemInitially we were trying to work with Certainteed (the manufacturer) however they were responding as any very large
corporation that is slow and slowerSo we did step up and replace the unit with another productOur apologies to Mr*** with hopes that this will take care of the project.Quaker State Construction Co., IncDavid * D***President

This is in response to the complaint registered by [redacted] on 7/25/17 regarding collection efforts made by our representative [redacted]Our agency sent three notifications to [redacted] to his address which he provided to you, There has been no response. Our client, sent 12 billing statements to him...

before placing him with this agency for collection. They also attempted to call him to discuss his account with no response.[redacted] contacted [redacted] by phone at 12:52 PM on 7/25/17 and spoke to him personally, [redacted] stated he has never received any notifications from our office nor the office of our client. It was explained to him that we document all return mail and there is no mail returned from his address. Our client has also stated that they have never received any return mail from his address, When this was brought to his attention he became very rude with our representative. He was told we would send him a copy of our documentation of the account. He was also told if this could not be resolve with a payment plan it would be the option of our client to take this to small claims court. By this time he became so nasty with [redacted] that he disconnected the call. Our representatives will not and do not have to allow abusive behavior by the individuals we are attempting to collect from. [redacted] called back and was told by [redacted] that the discussion was over. He called back again and spoke to another representative in this office and said he would call us today, 726/17, to set up a payment plan which has not taken place as of yet.Should [redacted] choose to contact our office we will attempt to work out a payment plan with him. However, we will also not accept abusive behavior from this individual.He may contact our office at [redacted] to speak to a representative.

8-4-16 Revdex.com RE: ID#[redacted] Good afternoon, I wanted to take the opportunity to explain why I am not accepting the response submitted by Quaker State Construction co. I feel that the letter Mr. D[redacted] submitted does not contain the true facts and I would like to clarify. The facts are that I had substandard home improvements to my home that are now failing. I had contracted Quaker State to complete a home addition as well as an exterior deck which is now rotting. After my first phone conversation, I received a letter requesting my signature so that they could come on to my property and I was to return it. I did not return this letter because I was waiting for a return phone call to discuss the problems that needed addressed. In the meantime, a representative from Quaker State came to my property unannounced while I was at work.  When I phoned Quaker State to report that I had not authorized this, I received harassment and verbal abuse from the installation manager, Kenny. ( I had multiple conversations with the female office manager and there was absolutely no confrontation with her!)  It was when the installation manager, Kenny, phoned me he began threatening me immediately. Some of the statements he made were “Who do you think you are threatening me?”, “[redacted]?” and the last statement was horrific – he said “[redacted]”  I don’t think there are words to explain how UNACCEPTABLE this type of abuse and bullying are!!!! It is actually shocking that the owner of the company actually supported and justified the behavior of Kenny by saying in a letter “unfortunately this man’s temperament is not mild”. After this interaction, I do not wish to have any further communication with this company or their representatives. I do however; want to have the necessary repairs completed on my home from another competent contractor. I have already reached out to a reputable company and have them coming to my home to offer their recommendations. Please feel free to call me for any further details. Thank you for your time and attention, [redacted]

As of 11/9/2017 we believe that we have taken care of this issue.  This had been an on going problem that we have worked on with Mr. [redacted] to the point of changing out the entire system at no additional cost.   We stand ready to service this project if needed.

Since Mr. [redacted]'s original report was issued, we have not had a response from the Manufacturer. Therefore, we decided to change out the ceiling with a new brand at our cost of course. We will update you when the problem is taken care of. We are giving this issue top priority and will accomplish this ASAP.Thank You,Quaker State Construction